BUS 101 chapters 5-8

Leadership can best be defined as the ability to

influence others.

A manager who has the abilities to relate to people, understand their needs, and show compassion has ____ skills.

interpersonal

At a Schlage Lock factory, many employees are needed to use tiny screwdrivers and other tools to carefully assemble the inner workings of door knobs and locks. They must sit at a station and look through a magnifying glass to complete this work. This production process could best be described as

labor-intensive technology.

The president of Digital Equipment Corporation discovered that his company was having a problem with counterproductive product groups who were working selfishly rather than cooperating with one another. To solve the problem, he combined the company's twelve U.S. product groups into three regional management centers. This solution is referred to as departmentalization by

location.

In a service industry such as a package carrier, the ____ of the conversion process is usually small or none at all.

magnitude

A manager responsible for facilitating the exchange of products between an organization and its customers through distribution and advertising is known as a(n) ____ manager.

marketing

Small businesses have traditionally added ____ new jobs to the economy.

more than their proportional share of

The number of layers, or levels, in a firm is referred to as the firm's

organizational height.

Approximately what percentage of the jobs in the United States do small businesses provide?

over 50 percent

The leadership style advocating that a leader involve subordinates in most decisions as well as the assignment of tasks is called

participative

Which form of franchising is the most common today?

A franchisor supplies brand names, techniques, or other services instead of a complete product.

Statistically, approximately what percentage of all new businesses can be expected to fail within their first seven years?

69

____ consist(s) of goods that are awaiting shipment to customers.

Finished-goods inventory

Cindy compiles a business plan for a business she hopes to start. This plan should answer all of the following questions except

How often will the business have a sale?

Which organizational structure is also called a virtual organization?

Network

Which of the following is external to a firm and exists independently of a company?

Opportunities

Natalie owns a highly successful bakery and coffee shop, Mocha & Muffins. Others have expressed interest in starting nearly identical shops at various locations. Natalie decides to sell franchises of Mocha & Muffins. Why is this option a less expensive way to increase the distribution of her treats?

She will not incur the high costs of constructing and operating more shops.

As a manager at Johnson Electric, an armature motor manufacturer, Charles is responsible for quality. As he carries out his controlling function, Charles sets the standard for the number of defective parts per million, and then he gathers the data measuring the actual performance. What third step of the control function should Charles take next?

Take corrective action.

Wesley is a manager in an organization where a great deal of interaction is required between himself and his workers and new problems arise frequently. Wesley is likely to have

a narrow span of control.

A committee created for a specific short-term purpose is called a(n)

ad hoc committee

When a lumber company takes timber and converts it into lumber, cardboard, and other paper products, the company is using

an analytical process.

A team of engineers at General Motors is in charge of discovering new knowledge that can be used to make automobiles safer and more economical. These engineers are conducting

applied research.

Susan was given the responsibility for chairing a campus committee. To complete the delegation process, she should be given the ____ to carry out this responsibility.

authority

Joel Green has been working at The Bicycle Superstore for about two weeks. This morning he noticed that the store's inventory on bicycle tire repair kits is out, but he is unsure of whom he should report to for approval to place an order for more kits. Joel is unclear about the

chain of command

A manager who has the ability to see the big picture of an organization and to understand how the various parts of the organization can fit together has ____ skills.

conceptual

A plan that outlines alternative courses of action is called a(n) ____ plan.

contingency

A company like Motorola might establish a goal of reducing its inventory by 50 percent over the next year. To ensure that it reaches this goal, the company could monitor its progress on a quarterly or monthly basis. If the managers at Motorola discover that there is a danger of not achieving this goal, they can take corrective action to adjust for the deficiency. This is a description of the managers' ____ function.

controlling

Location, product, function, and customer are common bases for a firm's

departmentalization.

You stop at a SUBWAY to get a sandwich for lunch and you notice that they now have TCBY yogurt. This is an example of a

dual-branded franchise

A manager who coordinates the activities of operating employees is a(n) ____ manager.

first-line

An organization's most important resource is its ____ resources.

human

Jack is reviewing the recently implemented sales strategy the company developed and considering whether or not the company made the right decision. Jack is in the ____ stage of the managerial decision-making process.

implementing and evaluating the solution

The executives and operations specialists for Hyster, an industrial equipment manufacturer, meet and determine the operational plan for the next two years. Two years is Hyster's

planning horizon.

When Taco Bell determines what different food items it will offer on its menu and how many it will offer, it is deciding its

product line

Nathan's business constructs storage sheds for new housing developments as requested by the builders. Nathan's business would best be classified as a

production business.

The main reason there are fewer production industries than distribution or service industries is that

production industries need a large initial investment.

All of the activities involved in obtaining required materials, supplies, and parts from other firms are called

purchasing.

Sarah regularly spends an entire working day ensuring that goods and services are produced in accordance with design specifications. Obviously ____ is important in her company.

quality control

One's duty to do a job or perform a task is called

responsibility

Joe decides to start his own business designing websites for other businesses. Joe's business would be classified as a

service business.

The legal affairs attorney working for Intel would most likely occupy a(n)

staff position.

Steven Jobs and David Wozniak, the founders of Apple Computer, Inc., are creative, free-spirited individuals who decided that being corporate underlings was not what they wanted from a career. They had an innovative idea for a product and desired to create their own business based on this idea. All of the following are factors that could have led them to go into business except

the low risk and high rewards inherent in entrepreneurship.

​Wilber started a tech business in his garage. During the start-up, Wilber and all of the starting employees did any tasks needed. The company has now moved from Wilber's garage and into a building and employs 50 people. Wilber is now separating all of the organizational activities into distinct tasks and assigning different tasks to different people. Wilber is engaged in creating

​job specialization

​_____ are used to assemble machinery, weld joints, and a variety of other tasks by manipulating materials and tools.

​robots

​Starbucks strives to make its cups from recyclable materials, to give back to the communities where it has stores, to aid the communities where the coffee beans are harvested, and to reduce its environmental impact. Starbucks promotes

​sustainability.