(BUS 256) Ch. 4 - Strategic Job Analysis & Competency Modeling (Quiz Questions)

Good hearing is a(n)

ability

A job task is:

an observable unit of work with a beginning and an end

The balance between the intrinsic and extrinsic rewards an employee receives by working for a particular employer in return for their job performance is the:

employee value proposition

Job candidate characteristics that are critical to adequate new hire performance are:

essential criteria

If the job of loader exists to load packages on delivery trucks, the ability to safely lift and load packages onto a truck is a(n)

essential function

A company planning to expand its sales internationally in a few months should conduct which type of job analysis for its sales associate positions?

future-oriented job analysis

The first step of a job analysis is to

get the support of top management

A job analysis:

produces a job description and/or a job specification.

Depth perception is a(n)

skill

Which of the following are advantages of using structured questionnaires for job analysis?

speed and low cost

When job experts generate a list of 50-200 tasks that are grouped in categories reflecting major work functions that are then evaluated on dimensions relevant for selection, this is which job analysis method?

task inventory method

In staffing, O*NET is used for:

background job analysis information

Leadership is a:

competency

The job analysis tool used to identify behaviors that differentiate extremely effective from ineffective job performance is:

critical incidents method

One of the components of job-worker match is matching

current and future job tasks and responsibilities with worker competencies

A systematic process of identifying and describing the important aspects of a job and the characteristics a worker needs to perform the job well is a:

job analysis

When Mary's Macaroons conducted a ________ on its customer service positions, it found that 35% of the customer service employee's time was being spent on administrative duties, not focusing on customer service.

job analysis

Who would NOT be a possible job expert for a job analysis?

job candidates

The job analysis method that uses expert brainstorming sessions to identify the characteristics of successful workers is the:

job element method

A summary of the characteristics of someone able to perform the job well is a:

job/person specification