BUS 300 ch 7-12 study guide

The __________ style of leadership is characterized by making managerial decisions without consulting others.

Autocratic

The process of rating an organization's practices, processes, and products against the best of the world is known as:

Benchmarking

__________ involves computers directly in the production process.

CAM

Which of the following is considered to be an advantage of functional departmentalization?

Employee skills can be developed in depth.

Baby Boomers as managers need to understand that:

Gen X and Gen Y employees will be motivated by flexibility in the workplace.

Which of the following is an effective way to deal with the growing threat of workplace violence?

Hire managers with strong interpersonal skills.

A(n) ___________ is a court order directing someone to do something or to refrain from doing something.

Injunction

With the __________ inventory control system, producers hold only the amount of materials and parts that they need for a short period of time, sometimes just a few hours.

JIT

____________ is concerned with finding the right information and making that information accessible and understood by everyone in an organization.

Knowledge management

Frank and Lillian Gilbreth developed the principle of _________, which said that every job could be broken down into a series of elementary motions.

Motion economy

The ______________ was established by the Wagner Act to oversee labor-management relations.

National Labor Relations Board

When managers work on creating conditions and systems to ensure that everything and everyone works together to achieve the organization's goals, they are involved in the __________ function of management.

Organizing

Which of the following describes the activity of a firm that assigns specific functions, such as accounting or legal work, to other organizations rather than performing these functions themselves?

Outsourcing

_________ sexual harassment refers to situations in which an employee's submission to unwanted conduct is made either explicitly or implicitly a term or condition of employment or is used to influence employment decisions affecting the worker's job status.

Quid pro quo

Closed shops were declared illegal by the:

Taft-Hartley Act.

Which of the following describes a temporary networked organization made up of replaceable firms that join and leave as needed?

Virtual corporation

As a group, Millennials tend to be:

adaptable, tolerant, and tech savvy.

In manufacturing, a(n) __________ is used to produce large quantities of a few types of products.

assembly-line layout

Salespeople often are paid a _______ based on a percentage of their sales.

commission

Sophisticated software that enables computer-aided design machines to communicate with computer-aided manufacturing machines is called:

computer-integrated manufacturing.

In a(n) ______, all of the members are skilled specialists in a particular trade.

craft union

_________ planning is a part of contingency planning that is used to deal with sudden and unexpected changes in the business environment.

crisis

In a PERT network, the sequence of tasks that takes the longest to complete is called the:

critical path

A job ___________ is a statement that identifies the objectives of a job, the type of work to be done, the responsibilities and duties that are associated with the job, the working conditions, and the relationship of the job to other functions.

description

Job ___________ combines a series of tasks into one assignment that is more challenging, interesting, and motivating.

enlargement

A comparison of compensation of CEOs in the U.S. with compensation of top executives in Canada and Europe indicates that:

executives in the U.S. are compensated at a much higher rate

A ___________ plan gives employees some ability to adjust hours when they work, as long as they work the required number of hours.

flextime

Sick-leave pay, vacation pay, pension plans, and health plans that provide additional compensation to employees are called:

fringe benefits

____________ is based on the notion that setting ambitious but attainable goals will improve motivation and performance if the goals are accepted, accompanied by feedback, and facilitated by organizational conditions.

goal setting theory

A production process characterized by a short production run and frequent adjustments to machines so that different products can be produced is known as a(n):

intermittent process.

________ emphasizes motivating the worker through the characteristics of the job itself.

job enrichment

__________ is a type of training that duplicates the exact combination of conditions that occur on the job.

job simulation

In Weber's view of a bureaucratic organization, the role of top management is to:

make decisions

Reprimands, pay reductions, and suspensions are all examples of:

negative reinforcement.

The widely shared values within an organization that provide unity and cooperation to achieve common goals are together known as the:

organizational culture.

Title VII of the Civil Rights Act of 1964:

prohibits discrimination based on race, religion, sex, creed, or national origin in matters such as hiring, firing, training, and compensation.

__________ is the operations management planning function that searches for quality material resources, finds the best suppliers, and negotiates the best price.

purchasing

Which of the following describes the redesigning of an organization so that it can more effectively and efficiently serve its customers?

restructuring

In Maslow's hierarchy, __________ needs refer to the desire to reach one's fullest potential.

self actualization

The ________, which is developed from the previous four steps of the human resource planning process, addresses how the firm will accomplish a wide array of human resource functions such as recruiting, selecting, training and developing, appraising, compensating, and scheduling its employees.

strategic plan

Historically, the most potent union tactic when collective bargaining efforts break down has been the:

strike

The type of planning that is concerned with developing detailed short-term actions about what is to be done, who is to do it, and how it is to be done is known as __________ planning.

tactical

Organization theorists emerged during the era of mass production, meaning:

the development of ways to produce a large quantity of product efficiently.

__________ workers have a higher skill level than their current job requires.

underemployed workers

Fayol's _____________ principle states that each worker should report to one, and only one, boss.

unity of command