BUS 3003 CH 14 Quiz Q&A

Bob and Tom had worked together for years, although not always in peace. One day they ended up in a fistfight. Each claimed the other started the fight. Both were fired in accordance with company policy of zero tolerance for any type of violent behavior. In this instance, the company used a _________ control mechanism.

Feedforward

Last month's sales at a new car dealership were pleasantly higher than expected. The sales manager was willing to forego the usual scrutiny of the sales figures and celebrate the success but the owner said he expected to see the explanatory report on his desk as usual. Which one of the following would explain the owner's reaction?

It is difficult to repeat performance if you don't know how you achieved it.

Jamie opened her knit shop with great hopes and ideas. After about six months she received a notice from her bank that her business account was overdrawn. Dumbfounded, she asked herself how this could have happened. She had plenty of customers and thought things were going well. Which one of the following might explain Jamie's situation?

Jamie neglected to compare her actual results with her budgetlong dash—she overlooked the control function of management.

Which one of the following activities would be most difficult to quantify and measure?

The effect of the company summer picnic on employee morale.

At a fast-food restaurant, cooks hear a symphony of buzzers and beepers. Some tell the burger people when to turn the meat and when to remove it from the grill. Others warn that the french fries are done. Each of these is a type of ___________ control.

concurrent

The month-end figures are in. Although the production quantity met goals, the scrap rate was over budget. The managers reviewing these numbers are engaging in _____________.

control

Within appropriate limits, employees at ABC Company can make decisions about how and when they perform work. Each one must submit reports of their weekly work along with their time cards. This is evidence of an effective _____________.

control system

Some retailers allow the "walk of shame" to occur to try to prevent employee theft. This would be considered a ___________ control.

feedback

Kontek knew a drill bit could make approximately 100,000 holes within tolerance before the bit was so worn that the hole size was too small. So it changed the bits after about 95,000 holes drilled. This is an example of _____________ control.

feedforward

Jeff, director of quality, won his company's MBWA award two years running. Because he spent so much time on the production floor, he developed good relationships with most of the quality auditors. But a few felt threatened by his presence, most likely because they _____________.

felt Jeff did not trust them

In a global organization, managers must often rely on _________ and technology to control its operations.

formal reports

An effective control system will ____________.

lead to the achievement of organizational goals

Managers can help to reduce the likelihood of workplace violence by ____________.

managing by walking around

In addition to the theories proposed by experts in industrial security, criminology, and clinical psychology, employee theft could be the result of __________.

perceived inequity of inputs and outputs

In most organizations, the financial budget serves as both a ________ tool and a ________ tool.

planning; controlling

In the magnesium diecast industry, statistics show that a magnesium production facility will experience a significant fire every five years on average. To avoid this contingency, DEF Casting has an active safety program that identifies and eliminates safety hazards. Employees are all trained to safely handle combustible waste and to put out small fires. DEF is using the control function to ____________.

protect the workplace

The major problem with feedback control is ___________.

the activity has already happened so there is no chance to make corrections if necessary

During her termination interview, Claudette learned her manager had read her personal bloglong dash—and found Claudette was sharing insider information with her readers. She claimed her privacy had been invaded. Her manager's explanation was ___________.

the company needed to ensure company secrets weren't being leaked

One advantage of personal observation is _____________.

the observer gains firsthand, unbiased information

The standards to which performance is compared come from ___________.

the planning process

To be useful for control, information must be ______________.

the right type, at the right time, and in the right amount

An objection to oral reports is ___________.

there is no permanent record

It is important to carefully select what activities will be measured because ___________.

what gets measured gets monitored

Statistical reports can tell managers what happened but tend to omit _____________.

why it happened

Advances in technology have given managers useful tools to control their organizations but have also created concerns about ___________.

worker privacy