Bus Ch.5

Antonia has spent the morning reviewing data from the manufacturing department to determine whether finished products are meeting the quality standards established by the organization. Which function of management does this BEST describe?

Controlling

Each month, HR manager Alexandra sends out a newsletter to employees in the organization, highlighting specific employee benefits and advising employees of ways in which they can capitalize on those benefits. Which basic managerial role would this BEST describe?

Disseminator

After two assembly line employees have a loud argument in the cafeteria, the foreman calls them into his office to resolve the conflict. Which basic managerial role does this BEST describe?

Disturbance handler

Ari is the manager of employee assistance programs for a large state university. In this role, he provides short-term counseling services to faculty and staff and their families with respect to personal, career/work-related, and behavioral health problems or makes referrals for longer-term counseling to a network of partner firms. Which managerial skills would likely be the MOST crucial to the performance of Ari's job?

Human relations skills

Which of the following activities would be involved in the organizing function of management?

Janet makes a monthly schedule for staffing the restaurant that she manages.

When a manager works to motivate, inspire, and encourage employees to meet the organization's stated objectives, which function of management is s/he performing?

Leading

Irma, the business administration department chair, observes a trend of increased enrollments in online college courses versus traditional face-to-face courses. She establishes a goal of introducing three new online courses during the fall semester and maps out the steps that the department needs to address to develop these course offerings. Which management function does this BEST describe?

Planning

Kevin Johnson is the CEO of Starbucks. He is responsible for developing strategies to keep Starbucks growing while maintaining quality. Which BEST describes the CEO's job?

Planning

Which of the following is NOT a leading cause of wasted time for managers?

Productivity

What are the elements of a SWOT analysis?

Strengths, weaknesses, opportunities, threats

Which managerial skill set is particularly important for first-line managers?

Technical skills

Which of the following BEST describes conceptual skills?

The ability to think creatively, understand complicated or abstract ideas, and see the "big picture"

Which of the following functions would be part of the leading function of management?

The sales manager of an automotive dealership holds a rally to familiarize the sales staff with the features of the new model year cars and get them enthused about selling them.

According to the steps in the control process, if performance varies each year against standards, managers should _______.

adjust performance or standards

When the COVID-19 pandemic hit in 2020, the Metropolitan Opera cancelled its season but was able to utilize many components of its existing programs on the radio and online to replace live performances at Lincoln Center in New York. This is an example of _______.

contingency planning

The makers of WD-40 concentrate almost exclusively on that brand. Some corporations own and operate only a single business. This example shows that the purpose of _________ is to determine what business or businesses a company will own and operate.

corporate strategy

Because of the devastation caused by the California wildfires in 2020, there is a new wildfire readiness guide and evacuation plan offered online. This is an example of ________.

crisis management

After working for Stafford Automotive Group as an automotive technician for the last four years, Chico was promoted to the position of service manager. He now oversees the work of the other automotive technicians and shop attendants, is responsible for training them, and manages the parts inventory. Chico would be considered a(n) _______ manager.

first-line

Christina is the supervisor of customer service and she directly oversees the work of four customer service specialists. Christina would be categorized as a(n) _______ manager.

first-line

General Motors develops ___________ strategies for marketing its vehicles and decides how best to achieve corporate goals by performing activities effectively.

functional

To help firms transfer their corporate culture to different locations, the trend is to transfer U.S. managers rather than hire local managers. For this reason, it is important that managers have _________.

global management skills

CEO Scott Kirby at United Airlines wants to continue to improve operational efficiency, revenues, and profits while improving customer service. Kirby is also focused on how to address sharp declines in air travel due to the COVID-19 pandemic. This is an example of _________.

goal setting

During the 2020 COVID-19 pandemic many managers had to make decisions about closures and changes to operating procedures based on their intuition, and they relied heavily on personal judgment. This example shows that the art of management depends on _________.

intuition and personal judgment

The prime minister of Canada, curators at New York's Museum of Modern Art, the dean of your college, and the chief administrator of your local hospital are all _________ (although they may have different titles).

managers

Clara is the central region sales manager for a large electronics distributor. Reporting to her are district sales managers in Chicago, Milwaukee, Indianapolis, Cincinnati, and Detroit, a regional customer service manager, and an administrative assistant. Clara would likely be characterized as a(n) _______ manager.

middle

Starbucks intends to "establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow." This is an example of a ___________.

mission statement

Among other duties, _________ are responsible for production, inventory, and quality control. Manufacturing companies such as General Electric, General Motors, and Caterpillar have a strong need for these managers at many levels.

operations managers

Dell's effort to extend its distribution expertise into the markets for televisions and other home electronics is an example of __________ planning.

tactical

Corporate culture would BEST be described as _______.

the "feel" of the organization

To change a corporate culture, companies must have _______.

top management formulate a vision of a new company