BUS Chapter 9

An additive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is:

3D printing

_____ is a significant question because, once the decision has been made and implemented, the firm must live with it due to the high costs involved.

Facility location

True or false: ISO is a governmental body.

False

List the steps in the production process with the first step at the top.

Inputs, Production Control, Outputs

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the _________, thus, developing an inter-firm approach to operations management.

Internet

To minimize costs many firms employ a production process in which a minimum of inventory is kept on the premises and parts, supplies, and other needs are delivered ________ _________ _______ to go to the assembly line.

Just-in-time

___________ manufacturing refers to the production of goods using less of everything.

Lean

Overall company quality is outlined by the standards set by the ____________ ___________ __________ Quality Award

Malcolm Baldrige National

Which term describes the act of buying of all materials needed by the organization?

Purchasing

True or false: Computers are used to design products when CAD is employed.

True

True or false: Facility layout depends greatly on the processes that are to be performed.

True

In order to be a quality organization, a firm must:

consistently produce what the customer wants

The goal of operations management in service industries is _________ satisfaction

customer

Sometimes a company is willing to spend millions to move their facility from one location to another in order to increase buyer traffic, drawing more potential __________.

customers

Jordan added racing stripes and high quality speakers to his new car to ____________ it.

customize

Using machines designed to do multiple tasks in order to produce a variety of products is called

flexible manufacturing

Because of __________ __________, more flexibility in choice of business location has increased while allowing firms to remain competitive.

information technology

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm process

Examples of a problem solved by operations management planning as it relates to manufacturing include:

inventory control and facility location

The goal of operations management is to:

keep operations running efficiently and create a good experience for the customer

The _________ sector has lost more jobs due to technological changes than the _____________ sector.

manufacturing, service

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called ____________ production.

mass

Using sales forecasts to make sure needed parts and materials are available at the right time and place using a computer--based operations management system is the definition of ___________ __________ _________.

materials requirement planning

A manager responsible for producing products, and delivering them on time, on budget, and to specifications is likely a(n) _________ manager

operations

Global competition grows stronger each year making the future of __________ __________ robust with career opportunities.

operations management

The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:

production

Industrial robots have completely changed manufacturing because they:

reduce costs, can work 24/7 with great precision, and improve productivity

Uses of sensors to control manufacturing processes include:

the measurement of the thickness of material, and measuring humidity