Bus Com ch1

what are some examples of external-operational communication?

-communication with suppliers/vendors, service companies, customers, government agencies, the general public -includes all of the business's efforts at selling

what are some examples of internal-operational communication?

-discussions between senior level management -orders/instructions given to employees by supervisors -written/oral exchanges among employees about work matters

how is the informal network of communication valuable to the company's operations?

-it carries far more info than the formal system -more effective in determining the course of an organization

internal operational communication

all the communication that occurs in conducting work within a business

which of the following describe an effective argumentative thesis statement?

-it makes a one of two claims-- a claim of value or a claim of judgment -it offers a focused statement that is neither too broad or too narrow -it introduces the topic and states the major point of argumentation

what questions should you consider before writing an analysis?

-who is your audience? -what is the audience's interest/understanding of the topic? -what is your/ relationship with the audience?

what are the basic steps of the writing process?

generating ideas planning and organizing drafting revising finishing

what is the process of communication?

(senders end) -sensing a communication need -defining the situation -considering possible communication strategies -selecting a course of action -composing the message -sending the message (receivers end) -receiving the message -interpreting the message -deciding on a response -replying to the message

Which of the following is a form of external-operational communication?

a letter sent by an employee to a vendor claiming compensation

analytical writing

breaks down a subject or text into its separate parts to examine the individual elements and determine how they work together to create a unified -keep your purpose and audience in mind.

which of the following in the most effective method of solving business communication problems?

combining existing resources with innovation and good judgement

which of the following is true of communication in organizations?

communication-related activities occur in every niche of the company

what is a writer's main goal when writing a first draft?

defining a purpose, writing a working thesis, and presenting supporting details

which characteristics distinguish Rogerian argument from other kinds of argument?

emphasis on encouraging productive discussion and emphasis on shared goals and values

the informal network inside an organization is typically referred to as the

grapevine

finishing

in this stage of the writing process you proofread your work, refine your word choice, and make sure your formatting is correct

social intelligence can also be classified as a type of

interpretive skill

recursive process

revisiting earlier steps while moving through different activities

visual literacy

the ability to create and interpret graphics

interpretive skills

the ability to determine the deeper meaning or significance of what is being expressed

computational thinkingwork

the ability to interact with data, see patterns in data, make data based decisions, and use data to design for desired outcomes

social intelligence

the ability to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly

personal communication

the exchange of information and feelings in which people engage whenever they come together or feel like talking -helps make and sustain the relationship upon which business depends

formal network of communication

the main lines of operational communication in which a bulk of communication flows and allows the business to operate -reports, memos, emails

drafting

the stage in the writing process where you use your thesis and supporting evidence to write a first draft

planning and organizing

the stage of the writing process where you clarify your pupose and choose a preliminary thesis. you decide the best way to approach your audience and create an outline

why is external-operational communication important?

the success of a business depends on the ability to attract and satisfy customers, which requires the business to communicate effectively

external-operational communication

the work related communicating that a business does with people and groups outside of the business

revising

this stage in the writing process insure that you have a strong foundation and good framework -you focus on the big picture: thesis, evidence, organization, structure, clarity, and main ideas

generating ideas

this stage of the writing process helps you record what you already know about a topic and writing down what you discover in you research process -techniques include listing, clustering, subject trees, questioning, and freewriting

informal network of communication

thousands and thousands of complex personal communications that may or may not support the formal communication network of business