busa 435 chapter 11 and 12

People who have Blank______ are driven by internal factors such as a desire to achieve for achievement's sake. Multiple choice question. self-awareness empathy motivation social skills

motivation

When managers demonstrate the importance of ethical behavior through roles models, corporate credos, codes of conduct, and evaluation systems they are Blank______. Multiple choice question. placing a higher value on customers than employees following recommendations from human resources nurturing an ethical culture creating a competitive environment

nurturing an ethical culture

Barriers to change that arise from an organizational design that impedes the proper flow and evaluation of information are known as Blank______. Multiple choice question. political barriers behavioral barriers ethical barriers systemic barriers

systemic barriers

unethical business practices involve:

tacit, if not explicit, cooperation of others and reflect the values, attitudes and behavior patterns that define an organizations operating culture.

systematic barriers

the design of the organizations structure, information processing, reporting relationships, impedes the proper flow and evaluation of information.

compliance based ethics program

the goal of preventing, detecting, and punishing legal violations.

expert power:

the leaders expertise and knowledge.

setting a direction:

Scan environment to develop Knowledge of all stakeholders Knowledge of salient environmental trends and events. Integrate that knowledge into a vision of what the organization could become. have a capacity to solve complex problems, become proactive in approach, and develop viable strategic options.

learning organizations:

create a productive, creative approach to the unknown, actively solicit the involvement of employees at al levels and enable all employees to use their intelligence and apply their imagination.

managers role:

creating an environment where employees can achieve their potential as they help move the organization toward its goals. they must envision themselves as flexible rss willing to assume numerous roles as coaches, information providers, teachers, decisions makers...

referent power:

is a subordinates identification with the leader.

______ is the process of transforming organizations from what they are to what the leader would have them become. Multiple choice question. Management Leadership Organization Motivation

leadership

second, benchmarking:

managers seek out the best examples of a particular practice as part of an ongoing effort to improve the corresponding practice in their own organization.

corporate credos and codes of conduct are:

mechanisms that provide statements of norms and beliefs as well as guidelines for decision making.

coercive power:

power a manager exercises over employees using fear of punishment for errors of omission or commission.

successful leaders are actively involved in:

building structures, teams, systems, and organizational processes that facilitate the implementation of their vision and strategies.

Which of the following are components of emotional intelligence? (Check all that apply.) Multiple select question. self-awareness technical skills self-regulation IQ motivation

self-awareness self-regulation motivation

A strategic leadership activity of creating and analyzing a strategy is Blank______. Multiple choice question. setting a direction ineffective leadership designing an organization nurturing a culture

setting a direction

emotional intelligence:

the capacity for recognizing ones own emotions and those of others.

lynn paine, identifies two approaches with ethics:

the compliance based approach and the integrity based approach.

key elements of a learning organization:

1. Inspiring and motivating people with a mission or purpose 2. Empowering employees at all levels 3. Accumulating and sharing internal knowledge 4. Gathering and integrating external information 5. Challenging the status quo and enabling creativity

Leaders with high levels of emotional intelligence can be very effective but may also be vulnerable to which of the following drawbacks? (Check all that apply.) Multiple select question. Allowing their excitement in what they do cloud realities that others see Letting their passions close their mind to new possibilities Engaging so much with employees that employees feel micromanaged Lacking empathy for and understanding of others

Allowing their excitement in what they do cloud realities that others see Letting their passions close their mind to new possibilities Engaging so much with employees that employees feel micromanaged

Which of the following is a key to developing social skill? Multiple choice question. Pushing employees to do more Hiring good managers Becoming a good listener Getting a business degree

Becoming a good listener

Organizational bases of power include legitimate, reward, coercive, and Blank______ power. Multiple choice question. information political expert Reason: This power is due to their knowledge and not as a result of a person's formal management position in an organization. personal

INFORMATION

Organizations that involve a commitment by everyone in the organization to a philosophy of change and creativity are ________________ organizations.

LEARNING

Which of following are the two elements of effective leadership? (Check all that apply.) Multiple select question. Overcoming barriers to change Making sure employees show up on time Effectively using power Maintaining the status quo

Overcoming barriers to change Effectively using power

When a leader's personality characteristics and behavior are the basis of the leader's power, it would be considered a(n) Blank______ basis of power. Multiple choice question. personal organizational coercive legitimate

PERSONAL

Which three of the following are interdependent activities in which successful leaders must be engaged? (Check all that apply.) Multiple select question. Setting direction Creating above average shareholder returns Designing the organization Nurturing a culture dedicated to excellence and ethical behavior

Setting direction Designing the organization Nurturing a culture dedicated to excellence and ethical behavior

______ skills involve a person's ability to manage relationships with others and are often considered the culmination of the other dimensions of emotional intelligence. Multiple choice question. Self-awareness Technical Social Self-regulation

Social

When a person has a vested interest in the status quo and resists a leader's change initiatives it is an example of Blank______. Multiple choice question. a barrier to change organizational culture a change agent norms

a barrier to change

a key to developing social skill is to become...

a good listener. its challenging.

effective leaders are astute judges of people.

a leader may become too judgemental and overly critical.

Which of the following may be potential drawbacks of emotional intelligence? (Check all that apply.) Multiple select question. Leaders may become overly judgmental and critical. Leaders may over-identify with employees. Leaders may have difficulty making tough decisions. Leaders may offer employees easy answers.

Leaders may become overly judgmental and critical. Leaders may over-identify with employees. Leaders may have difficulty making tough decisions.

______ is proactive, goal-oriented, and focused on the creation and implementation of a creative vision. Multiple choice question. Culture Strategy Leadership Management

Leadership

vested interests in the status quo:

People tend to be risk-averse and resistant to change.

Which of the following are traits that people with strong self-awareness possess? (Check all that apply.) Multiple select question. They are not overly critical. They tend to be unrealistically optimistic. They tend to fail in leadership positions. They are honest with themselves and with others.

They are not overly critical. They are honest with themselves and with others.

Which of the following statements about self-regulated leaders are true? Multiple select question. They prefer to maintain the status quo rather than explore innovations. They create an environment of high productivity. They tend to react emotionally and are prone to panic. They are able to create an environment of trust and fairness. They are equipped to create a highly critical environment.

They create an environment of high productivity. They are able to create an environment of trust and fairness. They are equipped to create a highly critical environment.

effective organizations must also...

redistribute information, knowledge and rewards.

leaders must recognize three interdependent activities to succeed:

1. setting a direction 2. designing the organization 3. nurturing a culture dedicated to excellence and ethical behavior.

firms need to develop a culture that...

1. encourages employees to offer ideas, ask questions, and express concerns. 2. encourages widespread sharing of information from various sources. 3. identifies opportunities and makes it safe to experiment. 4. encourages collaborative decision making and the sharing of best practices. 5. utilizes technology to facilitate both the gathering and sharing of information.

Which of the following are the three broad sets of successful leadership traits? (Check all that apply.) Multiple select question. Cognitive skills Technical skills Competitive skills Emotional intelligence Creative intelligence

Cognitive skills Technical skills Emotional intelligence

Which of the following are common traits of motivated leaders? (Check all that apply.) Multiple select question. They have a love for learning. They show a passion for the work itself. They support the status quo. They are driven to achieve beyond expectations. They are driven by external factors including money and prestige.

They have a love for learning. They show a passion for the work itself. They are driven to achieve beyond expectations.

personal bases of power:

a leader's personality characteristics and behavior that are the basis of the leader's power. this includes referent power and expert power.

power:

a leaders ability to get things done in a way he or she wants them done. To influence peoples behavior, to persuade them to do things that they otherwise would not do, and to overcome resistance and opposition.

information power:

a managers access, control, and distribution of information that is not freely available to everyone in an organization.

with regard to corporate level strategy:

a related diversification strategy would necessitate reward systems that emphasize behavioral measures because interdependence among business units tends to be very important.

managers and top executives must:

accept personal responsibility for developing and strengthening ethical behavior throughout the organization.

self regulation:

akin to an ongoing inner conversation, frees us from being prisoners of our feelings. people who are able to create an environment of trust and fairness where political behavior and infighting are sharply reduced and productivity tends to be high.

motivation:

although many people are driven by external factors, like money, those with leadership potential are driven by a deeply embedded desire to achieve for the sake of achievement. motivated people show a passion for the work itself, such as seeking out creative challenges a love of learning and taking pride in a job well done.

ethics:

assists individuals in deciding when an act is moral or immoral, socially desirable or not.

without appropriately structuring organization activities a firm would be unable to....

attain an overall low cost advantage by closely monitoring its costs through detailed and formalized cost and financial control procedures.

Barriers to change associated with the tendency for managers to look at issues from a biased or limited perspective based on their prior experience and education are known as Blank______ barriers. Multiple choice question. work experience systematic educational behavioral

behavioral

Which of the following are parts of facilitating the implementation of strategies in the designing of an organization? (Choose all that apply.) Multiple select question. building systems building external relationships building structures building teams

building systems building structures building teams

integrity based ethics program:

combines a concern for law with an emphasis on managerial responsibility for ethical behavior. its broader and deeper and more demanding. it requires an active effort to define the responsibilities that constitute an organizations ethical compass.

political barriers:

conflicts arising from power relationships. such as vested interests, refusal to share information, conflicts over RSS, conflicts between departments and divisions and petty interpersonal differences.

reward power:

depends on the ability of the leader or manager to confer rewards for positive behaviors.

Which of the following are barriers to change within a company? (Check all that apply.) Multiple select question. design of the organization's structure personal time constraints people having a vested interest in the status quo bias due to education, training, or work experience failure to commit to the status quo

design of the organization's structure personal time constraints people having a vested interest in the status quo bias due to education, training, or work experience

drawbacks of emotional intelligence

effective leaders have empathy for others. effective leaders are astute judges of people. effective leaders are passionate about what they do and they show it.

Which of the following is most important for successful leadership? Multiple choice question. embracing behavioral barriers congenial relationships with shareholders an MBA from an accredited university effectively exercising power

effectively exercising power

An individual's capacity for recognizing his or her own emotions and those of others is referred to as Blank______. Multiple choice question. cognitive ability organizational power referent power emotional intelligence

emotional intelligence

Empathy and social skills are components of Blank______. Multiple choice question. the intelligence quotient self-awareness emotional intelligence motivation

emotional intelligence

Emotional intelligence is the capacity to recognize the Blank______ one's own. Multiple choice question. intelligence of others as well intelligence of others but not emotions of others but not emotions of others as well as

emotions of others as well as

A leader's thoughtful consideration of an employee's feelings when making a decision is called Blank______. Multiple choice question. sympathy emotion pity empathy

empathy

A leader who creates an environment for employees that enables them to learn, achieve their potential, and move the organization toward its goals is Blank______ employees. Multiple choice question. overburdening taking advantage of empowering controlling

empowering

functional benchmarking

endeavors to determine best practices regardless of industry. (answering 1800 calls, since its generic and the same in all industries.)

The three interdependent activities that must be reassessed for organizations to succeed are setting a direction, designing the organization, and nurturing a culture of Blank______. Multiple choice question. excellence and ethics competition and individual success "zero-sum" rewards rules and policies

excellence and ethics

The two types of personal power are referent and Blank______. Multiple choice question. legitimate leadership coercive expert

expert

True or false: Effectively using one's power and setting up barriers to change are two critical elements demonstrated by effective leaders. True false question.TrueFalse

false An important quality of effective leadership is being able to overcome barriers to change.

social skill

friendliness with a purpose: moving people in the direction you desire. people tend to have a wide circle of acquaintances and well as a knack for finding common ground and building rapport.

Empathy is important in today's business environment primarily for which of the following reasons? (Check all that apply.) Multiple select question. increasing use of teams rapid pace of globalization growing need to retain talent increasing individualism across management

increasing use of teams growing need to retain talent

Which of the following are systemic barriers that may impede the proper flow and evaluation of information? (Check all that apply.) Multiple select question. information processing reporting relationships design of the organization's structure risk aversion and resistance to change limited perspective due to training

information processing reporting relationships design of the organization's structure

Which of the following are parts of the strategy leadership activity of setting a direction? (Check all that apply.) Multiple select question. integrating knowledge into a vision scanning the environment to develop knowledge developing viable strategic options creating processes and systems to implement vision solving complex problems

integrating knowledge into a vision scanning the environment to develop knowledge developing viable strategic options solving complex problems

self awareness:

involves a person having a deep understanding of his or her emotions, strengths, weaknesses and drives.

human capital is important to a firm in the knowledge economy when...

it comes to creating advantages that are sustainable.

effective leaders are passionate about what they do and they show it.

might let their passion close their mind to other possibilities or cause them to ignore realities that others may see.

empathy:

most recognized component of EI. which means thoughtfully considering an employees feelings, along with other factors in the process of intelligent decisions. it plays a key role in retaining talent.

personal time constraints:

operational decisions will drive out the time necessary for strategic thinking and reflection.

When leaders are designing the Blank______, they are building structures, teams, systems, and organizational processes that assist in the implementation of their strategies and vision. Multiple choice question. motivational strategy organization power structure control system

organization

legitimate power:

organizationally conferred decision making authority and is exercised by virtue of a managers position in the organization.

Two capabilities that are marks of successful leadership:

overcoming barriers to change. using power effectively.

A barrier to change that is related to conflicts arising from power relationships is known as a Blank______ barrier. Multiple choice question. behavioral systemic leadership political

political

A leader's ability to influence and persuade people to behave in ways they may not otherwise behave is referred to as Blank______. Multiple choice question. power ethics politics management

power

organizational bases of power:

power that a person wields because of her formal management position. legitimate, reward, coercive, and information.

successful traits of leadership:

purely technical skills (like accounting or operations research) cognitive abilities (like analytical reasoning or quantitative analysis) emotional intelligence (like self management and managing relationships)

A person who is able to manage and control his or her emotions is considered to be a self-Blank______ person. Multiple choice question. aware motivated centered regulated

regulated

A person who is able to manage and control his or her emotions is considered to be a self-Blank______ person. Multiple choice question. aware motivated regulated centered

regulated

competitive benchmarking

restricts the search for best practices to competitors (response times required to repair power outages in the electric utility industry.)

Which of the following are types of organizational power? (Check all that apply.) Multiple select question. reward power personal power coercive power legitimate power information power

reward power coercive power legitimate power information power

Which of the following are elements of nurturing an ethical culture? (Check all that apply.) Multiple select question. role models rewards and evaluation systems corporate credos competitive practices

role models rewards and evaluation systems corporate credos

a firm must have several key elements to become a highly ethical organization:

role models corporate credos and codes of conduct. reward and evaluation systems. policies and procedures.

several elements must be present and reinforced for a firm to become highly ethical including:

role models, corporate credos and codes of conduct, reward and evaluation systems, and policies and procedures.

Identify five components of Emotional intelligence:

self awareness. self regulation. motivation. empathy. social skill.

When a person has a deep understanding of his or her emotions, strengths, weaknesses, and drives, it is referred to as Blank______. Multiple choice question. self-awareness self-regulation self-appreciation self-motivation

self-awareness

leadership

the process of transforming organizations from what they are to what the leader would have them become. implies: dissatisfaction with status quo, a vision of what should be and a process for bringing about change.

behavioral barriers:

these cause managers to look at issues from a biased or limited perspective due to their education, training, and work experiences.

first, company employees at al levels can use a variety of sources to acquire external information:

they can tap into knowledge from alliance partners, suppliers, competitors, and scientific community.

effective leaders have empathy for others.

they must be able to make tough decisions. and not to over identify with people.