BUSAD 250 Chapter 7 & 9
In which of the following scenarios will the location of a plant/business have a positive effect on its operation?
A sugar manufacturing plant located one mile away from acres of sugarcane fields
______ involves all of the components and procedures that are significant in the transformation of resources into finalized goods for consumer purchase.
A value chain
Publicize Inc. is a publishing house known for its promptness and quality. Which of the following goals devised by Publicize is specific and measurable?
All the employees must edit a minimum of 3,500 words a day in an eight-hour day.
Steve is a manager at TCM, Inc. Over the years, Steve has established a bad reputation as a power-hungry manager because he insists on controlling the decisions of the company without respect to employee input. Employees often feel like their opinions do not matter and that their choices become even more limited year after year. Which of the following describes Steve's leadership style?
Autocratic leader
Which of the following is a means of observing and measuring company functions from the financial, operations, consumer, and development perspectives?
Balanced scorecard
__________ is the collection of long-term strategic decisions that establish the overall level of resources needed to meet customer demand.
Capacity planning
__________ is defined as the collection of enduring strategic decisions that determines the overall level of resources required to meet customer demand.
Capacity planning
What aims to help professionals and managers with complex questions that present some of the most daunting decision scenarios?
Cognitive automation
Which of the following identifies who is authorized to speak for the company?
Communication plan
____________ involve an individual's ability to comprehend that an organization is made up of several interrelated areas that need to work together to ensure success in business ventures and to make strategic choices.
Conceptual skills
Engaging in activities and making decisions that keep a company on track to reach its previously established goals is an example of which managerial function?
Controlling
Which of the following is a benefit of Industry 4.0?
Creation of new jobs in cyber-physical systems
Moving decision making as far down the organizational pyramid as possible by empowering employees to make decisions about particular situations is part of which managerial role?
Decisional
DMAIC is an acronym for which of the following?
Define, measure, analyze, improve, and control
Which of the following is an example of the organizing management function?
Determining the tasks to be performed
__________ involves individuals' ability to handle their feelings and impulses effectively, resulting in increasing levels of empathy.
Emotional intelligence
Which of the following is an example of the planning management function?
Establishing strategies for achieving goals
__________ is a globally recognized group of standards for quality management systems.
ISO 9000
___________ is a worldwide specification for quality control based on various principles regarding consumers, management tactics, and decision making.
ISO 9000
Which of the following is a way in which the productivity of a businesses can be increased?
Increasing the number of workers
_________ refers to the digital transformation of manufacturing, moving from automated factories to smart factories.
Industry 4.0
_______ refers to the digital transformation of manufacturing, moving from automated factories to smart factories.
Industry 4.0
Which of the following is an example of the leading management function?
Influencing individuals or teams as they work
______________ of leaders include gathering, analyzing, and communicating various materials for the company both internally and externally.
Informational roles
What type of skills lets a manager communicate, work effectively, motivate, and lead others?
Interpersonal skills
The use of radio-frequency identification (RFID) technology is used primarily for which of the following functions in an organization?
Inventory control
What is the advantage of cognitive automation?
It can take over the data-intensive aspects of high-level decision-making.
What is controlling?
It consists of the activities and decisions involved in keeping a company's activities on track toward previously established goals.
Which is true of a systems view?
It involves looking at business as a series of interdependent systems rather than individual activities and events.
Which is true of nearshoring?
It is the process of outsourcing work to people and firms in countries located nearby your own country.
Randy is the lead scientist at the research facility of a pharmaceutical company. The project that his team is working on has come to a standstill due to differences in opinion within his team about the direction of the research. Randy works closely with his team members to overcome any differences they might have and motivates them to successfully complete the project. Which management function is Randy displaying in this scenario?
Leading
__________ are behavioral patterns and activities involved in carrying out the functions of management.
Managerial roles
Which of the following is an example of controlling management function?
Mandy, a floor supervisor at a manufacturing unit, is giving her employees advice on how to prevent defects from occurring in the goods that are produced.
Martin is a manager who works for a company called Devon Works. In which of the following scenarios is Martin making use of his technical skills?
Martin informs his team members that they are utilizing the wrong composition of raw materials in the production process
In which of the following scenarios is the supervisor performing the planning management function?
Michelle, the marketing director of a major appliance manufacturer, formulates objectives and targets for the marketing department to achieve over the next two financial quarters.
Which of the following is the final step in making a managerial decision?
Monitoring and evaluating the results
__________ is the process of contracting out certain business functions or operations a firm used to do in-house.
Outsourcing
Which of the following is true of PERT charts?
PERT charts emphasize more on the relationships between tasks than they do on the timeline of tasks.
Which of the following scenarios illustrates the concept of mass customization in a service industry?
Peppers, a fast food restaurant, allows its customers to choose their own ingredients to make burgers.
Which of the following is very subjective and impossible to judge until after a service is complete?
Perceptions of quality
Which of the following describes the conversion of raw materials and other resources into both goods and services?
Production
Which of the following is a comprehensive approach to company regulations and processes that attempts to guarantee products are being produced at levels that meet specific quality requirements?
Quality assurance
Which of the following is an example of the controlling management function?
Sanjay, a manager at a software company, reviews the goals set for his employees during their last performance reviews to see if they have been met.
__________ refers to the prospect of growth in production by expanding a company's initial production capacity.
Scalability
__________ is determining how long each operation takes and deciding which tasks are done in which order.
Scheduling
What is a comprehensive approach that strives toward perfection and includes a rigorous methodology for measuring and improving quality?
Six Sigma
Which of the following is most closely related to improving quality?
Six Sigma
Which of the following is true of the human factor involved in choosing a location for a plant?
Some corporations send their manufacturing operations outside the U.S. to countries that contain highly skilled workers who require lower wages than their U.S. counterparts
Which term is defined as an interrelated and harmonized collection of components and methods that transform inputs into outputs?
System
Which of the following is an example of a manager's interpersonal skills?
The ability to motivate employees
Which of the following is a vital role of management?
The informational role
A(n) __________ is an expansive, long-term achievement that the organization wishes to attain.
goal
A Gantt chart differs from a PERT chart in that a Gantt chart __________.
is formatted similarly to a horizontal bar graph
Zeon Drinks, a soda manufacturing company, sells its product to a bottling company called Neon Bottling Co. Zeon Bottling Co. mixes the soda and then fills up PET bottles with the carbonated drink at high pressure. The bottled drinks are manufactured along an assembly line, in which automated machines are used to fill several bottles simultaneously. This virtually eliminates the risk of human error. Zeon Bottling Co. is using the method of __________ to manufacture bottled drinking soda.
mass production
Market More is a departmental store that is located in many states in the country. Its CEO and CFO are satisfied with the profits they have made consistently over the past few years. They recognize the possibilities of expanding their chain to other countries as well. The possibility of the company's international expansion reflects the __________ component of SWOT analysis.
opportunities
Michael is a manager at a custom manufacturing company and is in charge of 15 employees. On a weekly basis, he decides on the work that needs to get done and allocates responsibilities to his team members. He provides his employees with instructions on how tasks are to be carried out and when they must be completed. In this scenario, Michael is performing the __________ management function.
organizing
Best Systems recently made the decision to hire AA Advertising to manage all of its marketing. This allows Best's managers to focus on their own core competencies in the technology area. This is an example of _______.
outsourcing
Services are __________ because they are consumed at the same time they are produced.
perishable
Objectives are best defined as __________.
specific, short-range targets
Taking samples from a process periodically and analyzing them to look for trends and anomalies is referred to as __________.
statistical process control
Top management differs from lower management tiers in terms of (1) long time frames within which executives must work and (2) _______________.
the magnitude of their decisions
Sundari works for ABC Shoes. At ABC, Sundari is responsible for establishing structure, strategic goals, and guiding her employees. She is also responsible for making long-range plans and establishing major policies. She often works long hours and is frequently faced with making difficult choices in order to better ABC. Sundari is a __________.
top manager
Conceptual skills are particularly important for __________.
top managers
A(n) ____________ is a concise and motivational description of an ideal future that a company wishes to create.
vision statement
Which of the following is a set of linked systems that coordinates the flow of goods and materials from vendors all the way through to final customers?
The supply chain
Which of the following is true of supply chains?
They consist of suppliers, manufacturers, and service providers.
For which group of managers are conceptual skills particularly important?
Top managers
At Shady Window Shades, Susan tells her employees that customer satisfaction is a priority for Shady; however, every week she criticizes those who spend too much time with customers. What systems principle is being violated?
Understanding how feedback works in the system
Danielle, the manager of a toy manufacturing company, wants to increase the sustainability of her firm's supply chain. Which of the following modifications can be made to the supply chain in order to achieve this?
Using minimal material for packaging
Goals are best defined as __________.
broad, long-range targets or aims
The XYZ company has the capability to identify sales prospects who might respond positively to a sales call and gather the information that salespeople need to interact with each potential customer. This is an example of ______.
cognitive automation
