BUSI310 - Test 4

Total Quality Management (TQM)

A cycle of continuous improvement that is based upon the work of W. Edwards Deming that seeks to ensure maximum customer satisfaction.

Compensation affects an individual

Economically

A disadvantage of internal recruiting is

Employees may expect promotions are based on longevity

Employee Compensation

Includes base compensation, pay incentives, and benefits.

Off-the-job Training

Includes classroom training with live instructors, online videos, or workbooks.

Mentors

Individuals who provides career guidance, advice, and help.

Employment Process

Involves recruitment, selection, orientation, training, performance management, compensation, and benefits.

Koinonia

Is a word found in the Bible and has been connected to mentoring efforts within organizations.

On-the-job Training

Is conducted at the employee's worksite and is monitored by a supervisor or senior employee.

EEOC

Is responsible for enforcing anti-discrimination laws.

Project Management

Is temporary, has a defined beginning and ending, is time-constrained , and has constraints on funding.

The planning process includes job analysis, _____, and job specification.

Job description

Pokayoke

Low cost, highly reliable devices to stop process in order to prevent the production of defective parts.

A manager who functions at the organizational and program level by developing strategic direction would have a

Master Black Belt

PERT

Program Evaluation and Review Technique that represents and analyzes tasks involved in a project.

Americans with Disabilities Act (ADA)

Prohibits employers from obtaining information regarding a physical or mental disability that could interfere with a job.

Project Triangle

Project constraints in terms of time, cost, and scope.

Four Six Sigma is considered

RElatively efficient

is the practice of building a pool of qualified job candidates

Recruitment

Which of the following is NOT a type of inventory?

Returned goods

On-the-job training might include

Serving as an assistant

_____ is the lease expensive mode of transportation

Shipping

Accountability

The final stage of the human resource implementation strategy where evaluation of policies, programs, and activities occur.

Product Life Cycle (PLC)

The four stages of a product defined as introduction, growth, maturity, and decline.

Kanban

The key control for JIT production.

Supply Chain Management

The oversight of all the activities that are involved in providing the end user with a good or service.

Gold Plating

The practice of intentionally exceeding the scope of a project.

Strategic Human Resource Planning

The process of establishing programs or procedures to implement HR strategies.

Trial

The stage of project management where aspects of the project, costs, and timelines, and quality are monitored.

House Quality Matrix

Translates customer requirement into appropriate number of engineering targets to be met by a new product design.

Poor communication and lack of change control are just two reasons why a project might experience scope creep.

True

Steady-state Career Path

When an individual choose a career as a lifetime profession.

Spiral Career Path

When an individual experiences different jobs that build on the previous jobs to provide a broad base of experience.

Internal Recruiting

When an organization looks to fill available jobs with current or internal employees.

Transformational Process

When an organization turns raw materials into products when are then made available to customers.

Just-in-Time (JIT)

Where each process produces only what is needed by the next process in continuous flow.

Job Description

A list of responsibilities and tasks of a specific position.

DMAIC

A problem solving process that has adapted the principles of Scientific Management to process improvement.

Six Sigma

A process that produces below 3.4 defects per million opportunities.

Kaizen

A system of continuous improvement where waste is eliminated at minimal cost.

Andon

A visual control that displays the current state of work.

_____ test should be based upon a thorough job analysis and measure an applicant's physical, mechanical, mental or clerical abilities.

Ability

Operations Management must consider the ____, development, and utilization of resources

Acquisition

Strategic Alignment

Aligns the strategies of the human resources function with the mission, goals, and objectives of the organization.

Which of the following is NOT a component of the House of Quality Matrix?

All of the above are components

BFOQ Rule

Allows for the hiring of an employee based upon race, gender, age, and national origin.

Muda

Also means "waste".

Toyota Production System (TPS)

Also referred to as lean manufacturing.

All structured interviews should have questions that

Are based on job analysis

Jidoka

Automation with a human touch.

biases

Can create disharmony in the workplace.

Job Specification

Describes the minimum characteristics and qualifications to perform a job.

Which of the following is NOT an aspect in the design of goods and services?

Environmental analysis of strategic projects

A hostile work environment exists when an employee experiences workplace harassment that includes an offensive, intimidating, or jovial atmosphere, created by an individual in the workplace.

False

Providing the customer with the highest quality regardless of cost, in a timely manner with the shortest possible lead times is one of the desired outcomes of the TPS system.

False

All HR managers participate in the following activities EXCEPT

Financing

Behavioral Interview Questions

Focuses on behaviors exhibited by the interviewee in the past.

Situational Interview Questions

Focuses on hypothetical situations.

Which of the following is NOT one of the steps in Kotter's change model?

Formulate corporate culture

Recruitment requires

Identification of the abilities needed to perform the job successfully