Business 101 Week 7
Low-contact system
A level of customer contact in which the customer need not be part of the system to receive the service
Utility
A product's ability to satisfy a human want or need
ISO 9000
A program certifying that a factory, laboratory, or office has met the quality management standards set by the International Organization for Standardization
__________ is the flow of information, materials, and services that starts with raw-materials suppliers and continues adding value through other stages in the network of firms until the product reaches the end customer. A. A supply chain B. Inventory control C. Materials management D. Operations control
A supply chain
Master operations schedule
A top-level schedule showing which products will be produced, and when, in upcoming time periods
Make-to-order operations
Activities for one-of-a-kind, custom-made production
Time utility
Adds customer value by making products available when consumers want them
True or False: A detailed schedule will indicate how many employees will be working on a given shift.
False
When Ford assembles parts into a Ford Focus, it creates which type of utility? A. Ownership B. Time C. Form D. Possession E. Place
Form
The activities in producing tangible products such as radios, newspapers, buses, and textbooks refers to __________. A. Operations B. Utility C. Service operations D. Good operations
Good operations
High-contact systems
Have a level of customer contact in which the customer is part of the system during service delivery
What is the name for a production system in which all the needed materials and parts arrive at the precise moment they are required for each production stage? A. Process control system B. Standardized production C. Just-in-time production D. Quality control system E. Custom-products production
Just-in-time production
Which of the following best describes activities for producing standardized products for mass consumption? A. Make-to-order B. Low-contact system C. High-contact system D. Make-to-stock
Make-to-stock
What term describes a special ability that production does especially well to outperform the competition? A. Value-added analysis B. Total quality management C. Process engineering D. Supply chain management E. Operations capability
Operations capability
________ is the special ability that production does especially well to outperform the competition. A. Capacity B. Operations capability C. Operations management D. Operations process
Operations capability
__________ is the systematic direction and control of the activities that transform resources into finished services and goods that create value for and provide benefits to customers. A. Capacity B. Operations process C. Operations capability D. Operations management
Operations management
________ is a set of methods and technologies used to produce a good or service. A. Capacity B. Operations management C. Operations process D. Operations capability
Operations process
Which type of utility is created when a company makes products available where consumers want them? A. Possession B. Place C. Time D. Form E. Operations
Place
Which of the following layouts is defined as the physical arrangement of production activities that groups equipment and people according to function? A. Assembly line layout B. Fixed-position layout C. Process layout D. Product layout
Process layout
Thousands of empty jugs move down a conveyor belt at Colgate-Palmolive before stopping to be filled and moving on to be labeled. What type of layout is utilized? A. Fixed-position B. Hybrid C. Custom-products D. Same-steps E. Supply-chain
Same-steps
Automobile, food-processing, and television assembly plants use which type of layout? A. Make-to-order B. Same-steps C. Custom-products D. Quality E. Location
Same-steps
__________ refers to the activities in producing intangible and tangible products such as entertainment, transportation, and education. A. Operations B. Good operations C. Service operations D. Utility
Service operations
Detailed schedule
Shows daily work assignments with start and stop times for assigned jobs
Capacity
The amount of a product that a company can produce under normal conditions
Supplier selection
The process of finding and choosing suppliers of services and materials
Materials management activity of inventory control
The process of receiving, storing, handling, and counting all raw materials, partly finished goods, and finished goods
Consistency refers to which of the following? A. The process by which a company analyzes a competitor's products to identify desirable improvements B. The sum of all activities involved in getting high-quality products into the marketplace C. The sameness of product quality from unit to unit D. Providing value by making products available where customers want them E. The principle that quality belongs to each person who creates it while performing a job
The sameness of product quality from unit to unit
True or False: ISO 9000 is a certification program attesting that a factory, laboratory, or office has met the rigorous requirements set by the International Organization for Standardization.
True
True or False: In a same-steps layout, equipment and people are set up to produce one type of good in a fixed sequence of steps and are arranged according to its production requirements.
True
True or False: Operations control includes materials management and quality control.
True
True or False: The goal of supply chain management is better overall flow in the system.
True
True or False: The sales department relies on the engineering department to send samples and quotes to prospective customers on a timely basis; the sales department may be considered the engineering department's internal customer.
True
As part of an effort to evaluate work activities and paperwork to determine the value they add for customers, Hewlett-Packard simplified its contracts and reduced them from twenty pages to as few as two. In this example, HP engaged in which? A. Getting closer to the customer B. Benchmarking C. Supply chain management D. Value-added analysis E. Follow-up
Value-added analysis
Tootsie Roll Industry's corporate principle, "We run a trim operation and continually strive to eliminate waste, minimize costs, and implement performance improvements," is an example of which of the following? A. Benchmarking B. Value-added analysis C. A quality circle D. Competitive product analysis E. Just-in-time production
Value-added analysis
Historically, agriculture __________.
Was the dominant sector in the very early years of the United States
