Business

XY Deliveries, a package delivery company, is organized as XY North, XY South, XY East, XY West, and XY Central divisions in the United States. Which of the following best describe the structure at XY Deliveries?

Geographic structure

Which of the following is an element of natural disaster and human induced environmental problems?

Health, food, stress

The movement of people from their home country to other countries refers to

Immigration

Examples of _____________ are being helpful, honest, courageous, independent, and polite.

Instrumental values

_________are preferred means of behavior used to obtain one's goals.

Instrumental values

____________ factors are characteristics of the firm itself.

Internal

James is the production manager at a large toy manufacturing company. James believes that one of his critical role is to train, counsel, motivate and direct his subordinates. This represents which role, according to Mintzberg?

Leader

According to Mintzberg, which of the following are interpersonal roles?

Leader, liaison, and figurehead

Which of the following is the final step of strategic management process?

Measure and evaluate performance

ABC Products has a highly vertical organizational structure that is designed to generate a high degree of standardization and control. ABC Products can be described to have which of these structures?

Mechanistic

__________ organizational structures are best suited for environments that range from stable and simple to low-moderate uncertainty

Mechanistic

Which of these is a general description of how the firm will try to accomplish the firm's vision?

Mission statement

Which of the following is an element of technological forces?

New production forces

Which of the following is an element of the technological forces?

New production forces

__________ refers to the field of ethics concerned with our asking how we should and ought to live and act.

Normative ethics

Which of the following SWOT factors are external to the firm?

Opportunities and threats

XY Products has a horizontal organizational structure with many individuals across the company empowered to make organizational decision. XY Products can be described to have which of these structures?

Organic

____________ organizational structures work best in unstable, complex, changing environments.

Organic

According to Caroucci, five ways organizations needlessly provoke good people to make unethical choices are as follows EXCEPT:

People feel psychologically safe to speak up

ABC Motors, a car manufacturing company, is organized in four divisions according to the four different models of the vehicle that they produce. Which of the following best describes the structure at ABC Motors?

Product structure

Which system is quick, impulsive, and intuitive, relying on emotions or habits to provide cues for what to do next?

Reactive

When Jermain is facing novel and complex situations which decision making system would be better?

Reflective

Which system is logical, analytical, deliberate, and methodical?

Reflective

A reactive system is also called a _________ system.

Reflexive

Which two elements in emotional intelligence represent toggling back and forth between emotions and logic so that we analyze and understand our own emotions and then exert the necessary control to manage them as appropriate for the situation?

Self-awareness and self-regulation

According to the environment-industry-organization fit model, Cell 1 represents which of these environments?

Simple-stable environment

Which of these environmental forces include different generations' values, beliefs, attitudes, customs and traditions, habits, and lifestyles?

Sociocultural

Which of the following is a characteristic of a mechanistic organizational structure?

Specialized tasks

Which term best describes the individuals or groups that are affected by an organization?

Stakeholders

Which term describes the process that firms use to study and understand the many different layers and aspects of their competitive environment?

Strategic analysis

Which term describes the set of activities that firm managers undertake in order to try to put their firms in the best possible position to compete successfully in the marketplace?

Strategic management process

"S" in the SWOT analysis stands for ________________.

Strengths

Which of the following SWOT factors are internal to the firm?

Strengths and weaknesses

Which of the following was the first urban-based civilization and contained the genesis of management?

Sumer

Tariffs are taxes that are added to the price of imported international products.

Tariffs

Which of the following is an element of government and political forces?

Taxation

Egyptians found the ideal number of workers per supervisors to be

Ten

___________ are desired goals, objectives, or end states that individuals wish to pursue

Terminal values

What made a high level of trade and economic activity possible for the ancient Sumerians?

The introduction of writing

Which country was the top recipient of FDI in 2016?

USA

Which of the following best describes eBay's business model?

B2C

As contributions to the early development of management, the idea of written laws and commands comes from the

Babylonian King Hammurabi

The idea of incentives came from the _______________, who gave incentives to cloth weavers for production

Babylonian King, Nebuchadnezzer

Poor decision-making by lower-level managers can lead to any of the following adverse outcomes EXCEPT:

increased productivity if there are too few workers

The great Greek philosopher Socrates stressed the development of managerial skills such as creating a atmosphere of

information sharing and analysis

Which of these is NOT a general sociocultural trends occurring in the United States and internationally that affect organizations

Biodiversity is being lost at mass-extinction rates and pollution of the air and sea has become an increasingly pressing threat to human health.

__________ has roots in the early dynasties but only became fully developed during the Han dynasty.

Bureaucracy

Which of these describes the area of applied ethics that focuses on real-world situations and the context and environment in which transactions occur?

Business ethics

Which of the following refers to the scenario when an organization concentrates resources in only a one or very few locations, or only a few individuals are authorized to make decisions about the use of resources?

Centralization

As the Chief Executive Officer (CEO) of Organic Foods International, Rebecca signs major contracts with various food suppliers as well as many legal documents. Rebecca is playing the role of a

Figurehead

When Allison Logue found out her children were allergic to corn, she started looking for sweets and starches that were corn-free and was dismayed to find very few such products on the market. As a result, she has started her own small business to produce and market corn-free desserts. It is a small market, and Logue plans to keep here business small. Logue is an example of a(n).

micropreneur

Amani is the newly hired manager at MyCoffee, a global coffee roasting company. As part of her responsibilities, Amani often gives interviews to media outlets and speeches to community organizations. Amani is playing the role of

spokesperson

The Romans' contribution to management was

standardization

Kotter studied a number of successful general managers over a five year period and found that they spend most of their time

with others

Which of the following region has seen growth rates of the Internet more than 8000% increase from 2000 to 2017?

Africa

The contributions in the area of the division of labor, coordination, and span of control came from the

Ancient Egyptians

The interactive nature of of management means that most management work is

Conversational

Which of the following describes the action or process of thinking through possible options and selecting one?

Decision-making

Which of the following step managers should focus on once the strategic analysis is completed in the strategic management process?

Develop objectives

According to Mintzberg, which of the following are informational roles?

Disseminator, monitor, and spokesperson

Sun Tzu is considered an early contributor to the management thought in which of the following the areas?

Division of labor, communication and coordination

James is the owner of a small toy manufacturing company. James primarily focuses on buying and selling of products using the Internet. Which of the following best describes James' business practice?

E-commerce

Which of the following defines those markets in nondeveloped countries that present tremendous potential for multinationals?

Emerging markets

______ is the ability to recognize, understand pay attention to, and manage one's own emotions and the emotions of others.

Emotional intelligence

According to Mintzberg, which of the following are decisional roles?

Entrepreneur, disturbance handler, and negotiator

Which of the following describes the systematic and intentional analysis of both a firm's internal state and its external, competitive environment?

Environmental scanning

Which of the following is NOT an activity of strategic management process?

Establish compensation for performance

Samantha, manager at ABC International, is facing situations and predicaments in which there is not an optional or desired choice to be made between two options, neither of which solves her issue or delivers an opportunity that is ethical. Samantha can be described as facing which of these?

Ethical dilemma

Which of the following is an element of sociocultural forces?

Ethics

Which of these refers to our choices and decision-making processes and our moral principles and values that govern our behaviors regarding what is right and wrong?

Ethics

_____ refer to our beliefs about what is right vs wrong, good vs evil, virtuous vs corrupt.

Ethics & morals

_____________ factors are things in the global environment that may impact a firm's operations or success, examples are a rise in interest rates, or a natural disaster.

External

__________ refers to deliberate efforts of a country or company to invest in another country through the form of ownership positions in companies in another country.

FDI

Which of the following represents a consequentialist, "ends justifies means" approach?

Utilitarianism

Which of the following is the first step of strategic management process?

Vision and mission statements

Which of these is an expression of what a business's founders want that business to accomplish?

Vision statement

Which is the only truly global organization that deals with the rules of trade around the world?

WTO

"W" in the SWOT analysis stands for _____________.

Weaknesses

A firm's __________ are what it is not good at--things that it does not have the capabilities to perform well.

Weaknesses

The difference between small business owners and entrepreneurs is that small business owners:

accept the status quo and take a short-term view of the future

The difference between the small business owner and the entrepreneur is that the entrepreneur:

assumes the risk of the business

When Art Baer read that Singapore would lift its ban on chewing gum, he thought to himself, "There has to be a market there." Baer, 26, knew if he was going to move beyond the daydreaming stage, he had to move fast. After investing $20,000 of his own money into developing a product he called Impress Gum, Baer quit his job, flew to Singapore, talked to the right people in government, lined up a manufacturer, and hired a marketing firm to promote his gum, which fights tooth decay. Baer is an example of a(n) ___________ entrepreneur.

classic

When he read Chicken Soup From the Soul, Joe Farmer was struck by how many of the stories mentioned the scent of the islands. So Farmer created bottles filled with Hawaiian air and some scented essence beads. When customers shake the bottles up and open the lids, they're transported back to paradise. While many marketing experts did not think that consumers would buy bottles of air, Farmer has earned more than half a million dollars of sale during his first year of operation. Farmer was an example of a ___________ entrepreneur.

classic

A firm's ______ environment includes components inside the firm and outside the firm.

competitive

When Olamede, the Marketing department chair, passes information to his faculty and staff about new policies through memos and emails, he is acting as a

disseminator

Jon P. Farmer is the found of Kolopua Hawaii LLC, a company that markets Pure Hawaiian Air. Bottles of Pure Hawaiian Air contain air that smells like the floral bouquet that greets tourists as they get off the plane in Hawaii. Retailing for about $5 apiece, the bottles are sold at gift shops in Hawaii, as well as to travel agents nationwide who give them to clients. As a(n) ________________, Farmer's annual income exceeds $100,000 annually.

entrepreneur

Two dimensions of environment-industry-organization fit model are:

environmental complexity and environmental change

The WTO's most important functions are all of these EXCEPT:

financing the infrastructure development projects in less developed countries

When Suzanne Pogell wanted to learn to sail, but she could find no one to teach her because men were the ones who sailed, and women were their crew. She finally convinced someone to teach her to sail, and after mastering sailing, she started an all-woman sailing school called Womanship. Pogell started small and plans to stay small. She would be correctly called a(n):

micropreneur

When Samantha, manager at ABC International, seeks and receives information from both web and industry journals, she is acting as a

monitor

"O" in the SWOT analysis stands for _____________.

opportnities

A(n) ______ is a potential situation that a firm is equipped to take advantage of

opportunities

An entrepreneur is a person who _________ a business

owns and operates

ABC Products is good at marketing its sports products. This describes ABC's

strengths

ABC Products is good at marketing its sports products. This describes ABCs

strengths

Rebecca has always touted social recognition, friendship, accomplishment, and comfort as her desired goals that she is working towards in life. These are examples of _______________.

terminal values

"T" in the SWOT analysis stands for _____________.

threats

When a Sally assesses the external competitive environment facing her firm, she labels anything that would make it harder for her firm to be successful as a(n) _________.

threats