Business Administration Test 1024

The employee didn't listen to the manager's explanation about how to perform a certain task because s/he had done a similar job before. Which of the following factors caused the employee not to listen effectively: A. Age differences B. Attention span C. Past experiences D. Language skills

C. Past experiences

Employees who answer the telephone should give both the name of the business and A. their names. B. the time. C. its address. D. its purpose.

a

A short, written report concerning the present status of a project is called a(n) __________ report. A. analytical C. credit B. progress D. message

b

Olivia runs a home-based business that distributes high-quality, handmade baskets. She sells the products and earns commissions on the baskets sold by four other basket representatives. This is an example of A. multi-level marketing. B. product trade-name franchising. C. product licensing. D. strategic partnering.

A. multi-level marketing.

Which of the following is not one of the three main reasons for active listening: A. Gathering information B. Giving honest responses C. Forming an opinion D. Connecting with people

B. Giving honest responses

The goal of many governmental agencies is to protect the A. barriers to trade. B. rights of business. C. target market D. monetary policy.

B. rights of business.

An important factor in effective verbal communication is A. developing mannerisms. B. having a pleasant voice. C. using body language. D. enunciating rapidly.

b

Ella developed a document that discusses the consequences of switching to a new payroll-processing vendor. What type of analytical report has Ella prepared? A. Opportunity assessment C. Feasibility study B. Troubleshooting guide D. SWOT analysis

c

What do business employees often include in oral presentations to make the presentations more interesting to the audience? A. Detailed instructions B. Written notes C. Attractive visuals D. Coffee breaks

c

What is an advantage to a business of encouraging employees to participate in group discussions? A. A reduction in the possibility of sharing controversial suggestions B. Ultimately, it is easier to reach unanimous conclusions. C. Many opinions increase the chances of developing useful recommendations. D. An increase in the desire to conform and develop agreements

c