Business and life Chapter 11

The process of gathering information and deciding who should be hired, under legal guidelines, to serve the best interest of the individual and the organization.

selection

minding the law in HRM: _______ must know the law and act accordingly. ________ affects all areas of HRM. Court cases highlight that sometimes it's proper to go beyond providing _____ rights. Changes in law and legislation occur _____.

Employers, legislation, equal, regularly

- Gives employees some freedom to choose which hours to work as long as they work the required number of hours or complete their tasks.

Flextime Plan

Annual bonuses paid to employees based on achieving specific goals such as quality measures, customer satisfaction measures, and production targets.

Gain-sharing plans

-- About 13 million Americans work from home at least several days a month.12% of U.S. businesses use some _______

Home based work

The process of determining human resource needs and then recruiting, selecting, developing, motivating, evaluating, compensating and scheduling employees to achieve organizational goals.

Human resource management (HRM)

-- Lets two or more part-time employees share on a full-time job.

Job Sharing

duplicates exact combination

Job Simulation

Managers who supervise, coach and guide selected lower-level employees by acting as corporate sponsors.

Mentors

Establishing and maintaining contacts with key managers in and out of the organization and using those contacts to develop relationships.

Networking

educational

Off-the-Job Training

shadowing

On-the-Job Training

distance learning

Online Training

An evaluation that measures employee performance against established standards in order to make decisions about promotions, compensation, training or termination

Performance Appraisal

near the job

Vestibule Training

Major uses of performance appraisal: Identify training _____ Use as a _____ tool Recognize worker's ______ Evaluate the firm's_____process Judge the _______of the firm's orientation process Use as a basis for possible ____ of a worker

needs, promotion, achievements, hiring, effectiveness, termination

initiate new employees

orientation

wage based on the number of items produced rather than y the hour or day. This type of system creates powerful incentives to work efficiently and productively

piecework system

Annual bonuses paid to employees based on the company's profits. The amount paid to each employee is based on a predetermined percentage. most common forms of performance-based pay.

profit-sharing plans

moving employees: Employees are _____or reassigned. Employees are terminated due to performance or ________situations. Firing employees is more difficult for employers because of ______ preventing termination for certain acts. Employees ____

promoted, economic, laws, retire

HR recruitment internal sources Transfers ______ employee recommendations ________ department reorganizations

promotions, retrained employees

Recruitment uses both ____ and ____ sources

external, internal

A ____review gives managers opinions from people at different levels to get a more accurate idea of the worker's ability.

360-degree

There are about _____million contingent workers in the U.S. Majority of contingent workers are under ___

5.7, 25

work along an experienced employee

Apprenticeships

Extra pay for accomplishing or surpassing certain objectives. There are two types; monetary and cashless. Money is always a welcome bonus. Cashless rewards include written thank-you notes, appreciation notes sent to the employee's family, movie-tickets, flowers, time off, gift certificates, shopping sprees, and other types of recognition

Bonus plan

Allow employees to choose the benefits they want (up to a certain dollar amount).

Cafeteria-Style Fringe Benefits

-- Employees work the full number of work hours, but in fewer than the standard number of days.

Compressed Work Week

Most flextime plans require _____ -- When all employees are expected to be at their job stations.

Core time

_____focuses on short-term skills. ____ focuses on long-term abilities.

Training, development

selection: Obtain complete _______ forms. Conduct initial and follow-up ______ Give _____ tests. Conduct background _______. Obtain results from ______ exams. Establish ____ (probationary) work periods.

application, interviews, employment, investigations, physical, trial

pay based on some percentage of sales. Often used to compensate salespeople, resemble piecework systems.

commission plans

fringe benefits: Include incentives like: ______ Country club memberships _______ Special home mortgage rates _______ Day-care/elder care _________ Legal counseling ______

company cars, recreation facilities, paid/unpaid sabbaticals, dental and eye care, short or compressed work weeks

-- Include part-time and temporary workers, seasonal workers, independent contractors, interns and co-op students.

contingent workers

A managed and competitive compensation program helps: Attract the kinds of ______ the business needs. Build employee ____to work efficiently and productively. Keep ___employees from going to competitors or starting their own firm. Maintain a _____ market position by keeping costs low due to high productivity from a satisfied workforce. Provide employee ____ security through wages and fringe benefits.

employees, incentive, valued, competitive, financial

Sick leave, vacation pay, pension and health plans that provide additional compensation to employees beyond base wages.

fringe benefits

cafeteria- style fringe benefits Includes incentives like: Onsite ______ and shoe repair Concierge services ______at work Doggie daycare Onsite _____

haircuts, free food, farmer's market

wage based on number of hours or days worked, used for most blue-collar and clerical workers. Often employees must punch a time clock when they arrive at work and when they leave. Hourly wages vary greatly. The federal minimum wage is $7.25 and top wage go as high as $40 per hour or more for skilled craftspeople. This does not include benefits such as retirement systems, which may add 30 percent or more to the total package

hourly wage or day work

HR planning process: Preparing a human resource ______ of employees. Preparing a job _____ Assessing future human resource ____ Assessing future _____ supply. Establishing a ____ plan.

inventory, analysis, demand, labor, strategic

A study of what employees do who hold various job titles.

job analysis

A summary of the objectives of the job, the type of work, the responsibilities and duties, working conditions and relationship to other jobs.

job description

A summary of the minimum qualifications needed to do a particular job

job specifications

Companies hire contingent workers: When full-time workers are on _____. During periods of ____ demand. In uncertain ______ times. To save on employee _____. To screen candidates for ___ employment.

leave, peak, economic, benefits, future

Your online personality be appealing to employers. Some of the worst things to do are: Posting ________ or inappropriate photos. Information on drug use or excessive _______. Bad mouthing a previous ________ Discriminatory comments related to race, ___, religion, etc.

provocative, drinking, employer, gender

Recruitment external sources: private employment agencies ______ personal applications _______ new graduates _____ part-time applicants _____ union of organizations ______ temporary help services _____ trade schools ______ newspaper ads _____ _business associates ______ internet _____ cooperative education internships

public employment agencies, management consultants, former employees, competing organizations, advertisements, union halls, college placement offices, trade associations, college professors, job fairs

The set of activities for obtaining the right number of qualified people at the right time.

recruitment

HRM's role has grown: Increased recognition of employees as a ________ Changes in __ that rewrote old workplace practices.

resources, law

fixed compensation computed on weekly, biweekly, or monthly pay periods(e.g. $1,600 per month or $400 per week). Salaried employees do not receive additional pay for any extra hours worked

salary

types of pay systems: ----- Hourly wage or daywork ______ Commission plans ______ Profit-sharing plans ____ Stock options

salary, piecework system, bonus plans, gain-sharing plans

training and development; Three steps: Assessing organization needs and employee ____ to develop appropriate training needs. Designing training activities to meet ______ needs. Evaluating the training's _____

skills, identified, effectiveness

performance appraisal: Six steps: Establishing performance _____ that are understandable, measurable and reasonable. Clearly _____those standards. _____ performance against the standards. Discussing the ____with employees. Taking _____action. Using the results to make ___

standards, communicating, evaluating, results, corrective, decisions

right to purchase stock in the company at a specific price over a specific period. Often this gives employees the right to buy stock cheaply despite huge increase in the price of the stock. For example, if over the course of his employment a worker received options to buy 10,000

stock options

Developing the firm's ultimate resource: Service and high-tech manufacturing requires employees with highly ____ job skills. Such workers are scarce, making _______ and retention more important and more difficult. The human resource job is now the job of all _____ in an organization. Significant changes in laws covering ______, safety, unionization, _______, and affirmative action have had major influence in HRM.

technical, recruiting, managers, hiring, equal pay

Challenges in finding high- level workers: A shortage of ____ workers in key areas (computer, biotech, robotics, etc.) An increasing number of baby boomers who delay ___ (preventing _____ of younger workers) A _______economy with fewer full-time jobs (demand for part time and temporary workers) Expanding global markets with _______ workers (outsourcing) Increasing benefit demands and benefit ____ (health care costs) A decreased sense of employee _____

trained, retirement, promotion, declining, low-wage, costs, loyalty

All attempts to improve productivity by increasing an employee's ability to perform

training and development