Business chap. 9 Q's

________ is the difference between a desired state and an actual state.

A need

Maslow's hierarchy lists the most basic needs people strive to satisfy first at the top of the pyramid.

False

The Hawthorne studies found that money was the primary motivator for employees.

False

An inner drive that directs a person's behavior toward goals is called

Motivation

Doreen loves her job and the people she works with. She is very loyal to her company. This demonstrates Doreen's morale.

True

Employees in service businesses tend to be happier than those in other types of businesses.

True

Frederick W. Taylor and Frank and Lillian Gilbreth are known for their time and motion studies.

True

Herzberg's theory focused on the environment where work is done.

True

Human relations is the study of the behavior of individuals and groups in organizational settings.

True

The managers at Kimani's company assume that the workers dislike their work and must be constantly supervised to make sure they do their work. These managers subscribe to the Theory X view of management.

True

Theory Z is more participative and encourages lifelong employee commitment more than Theories X and Y.

True

High morale contributes to...

high returns to stakeholders.

According to Maslow's hierarchy of needs, which of the following needs do people strive to satisfy first?

physiological needs

The birth of the study of human relations within business organizations can be traced to

time and motion studies by Frederick W. Taylor and Frank and Lillian Gilbreth.