business chapter 6

Which are considered the four primary functions of management?

1. Controlling 2. Organizing 3. Directing 4. Planning

Which four activities do managers engage in so as to reach the organization's objectives?

1. Controlling 2. Planning 3. Organizing 4. Directing

1. Top 2. Middle 3. First-line

1. President of CEO 2. Plant Manager 3. Foreman

What are three activities first-line managers may be engaged in on the job?

1. Supervising workers 2. Directing workers' daily performance on the job 3. Outlining tasks for a new employee

Select the three general types of plans an organization uses to meet its objectives.

1. Tactical plans 2. Operational plans 3. Strategic plans

Steve is skilled at all of the following, but which three are considered part of his human relationsskill set?

1. Understand others' needs 2. Relates to others 3. Communicates well with others

______ is a management function that involves evaluating and correcting activities to keep the organization on course.

Controlling

Who performs tactical planning in an organization?

Managers or teams of managers at the middle level

CEO

Manages the overall strategic direction of the company

What is a characteristic of middle managers?

Narrowly focused, spends the most time organizing

CPO

Responsible for managing the privacy concerns of the organization

COO

Responsible for the daily operations of the company

What skills are most needed by first-line managers and are least critical to top-level managers?

Technical skills

______ skills refer to the ability to identify relevant issues and recognize their importance, understand the relationships between them, and perceive the underlying cause of the situation

analytical

Knowing how to sort large amounts of information in order to find relevant facts to resolve a problem or issue is an example of the use of _____

analytical skills

In public corporations the CEO's boss is the firm's _____.

board of directors

Amazon sells all of its products exclusively online and Netflix uses a subscription plan. These two different methods for doing business would be reflected in each company's _____.

business model

The map or blueprint for running a business is called the _____

business model

A person using ______ skills has the ability to think in abstract terms and see how parts fit together to form the whole.

conceptual

Skills that involve the ability to picture the organization as a whole and the relationship among its various parts are called _____ skills.

conceptual

Casey is the manager of RedStone Bank. In order to reach the company's objectives, it is Casey's job to plan, organize, direct, and _____ the organization's activities.

control

Jasmine needs to correct a quality control issue with her company's product. Clear standards for quality exist, and she has measured present performance against these standards. Jasmine has discovered a deviation where the company is not meeting the standard and is now investigating the causes of those deviations. What function of management is Jasmine involved in?

controlling

The process of evaluating and correcting activities to keep the organization on course is known as _____

controlling

Fatima is manager for a retail organization. Her favorite part of the job is working one-on-one with employees, motivating them to excel, and encouraging them in their work. Fatima enjoys the _____ function of her management job.

directing

_____ is the part of management that involves motivating and leading employees to achieve organizational objectives

directing

Companies that assemble people from different backgrounds to solve problems facing the firm are realizing that ______

diversity often results in better solutions

Although managers engage in four primary activities—planning, organizing, directing, and controlling—the activities are not interrelated; a manager can only perform one activity at a time.

false

Sandra is a no-nonsense manager with excellent budgeting skills. On projects that Sandra manages, the team always comes in under budget. When forecasting costs for a plan, Sandra is extremely accurate. Sandra is skilled at managing which resource for her company?

finances

Managers who are directly responsible for supervising workers and evaluating their daily performance are called _____.

first-line managers

Carlos relates well with others, has good communication skills, and is empathetic to the needs of others. Carlos has good _____ skills

human relations

Managers who have the ability to influence employees to work toward organizational goals have the skill of _____

leadership

____ is defined as the ability to influence employees to work toward organizational goals

leadership

Which discipline encompasses the process of planning, organizing, leading, and controlling people and organizational resources in order to accomplish the goals of the organization?

management

______ can be defined as a process designed to achieve an organization's objectives by using its resources effectively and efficiently in a changing environment.

management

June is working as part of the strategic planning team in her organization. Currently, the team is developing a clear statement explaining the organization's reason for existence and basic philosophy. June's team is writing a(n) _______

mission statement

Organizations seek results called ______ that typically relate to profit, efficiency, and growth and—unlike goals—are generally stated in a way that makes them measurable.

objectives

The ends or results desired by an organization, which derive from the organization's mission, are called _______.

objectives

Tactical plans typically cover a time frame of ______

one year or less

Jake works in production for his company. Each week his work group is assigned a production quota to ensure enough product is available to meet the goals of the company. A production quota is an example of a(n) _____ plan.

operational

Which term refers to the actions specific individuals, work groups, or departments need to accomplish in order to achieve the company's tactical plan?

operational planning

Managers are engaged in the ______ function of management when they review plans and determine what activities are necessary to implement them; then, divide the work into small units and assign it to specific individuals, groups, or departments.

organizing

The structuring of resources and activities to accomplish objectives in an efficient and effective manner describes the management function of ______

organizing

Considered the first function of management, _____ is the process of determining the organization's objectives and deciding how to accomplish them.

planning

The process of determining the organization's objectives and deciding how to accomplish them is the management function known as ______

planning

People, raw materials and equipment, services, and information are all _____ of an organization

resources

Recruiting people for positions within the company, determining what skills are needed for specific jobs, and training employees to do their assigned jobs are all part of the _____ function of management.

staffing

The ______ function of management includes hiring people to carry out the work of the organization. It also includes determining what skills are needed for specific jobs, recruiting people for positions, and motivating and training employees in preparation for higher level jobs in the firm.

staffing

A ______ planning process determines the course of action that a firm will use to fulfill its overall strategy and mission.

strategic

The three general types of plans that companies focus on for meeting objectives include tactical, operational, and _____

strategic

Which type of organizational plan may include plans to add products, purchase companies, sell unprofitable segments of the business, issue stock, and move into international markets?

strategic plan

If an American surf board manufacturer has the strategic plan to expand sales into Australia, then the short-range plan to host surfing competition events in Australia is a type of _____ plan implemented to achieve this objective

tactical

In order for strategic, long-term plans to become reality, organizations must develop _____ plans, which are designed to implement the objectives specified in the strategic plans.

tactical

A manager with ______ expertise has skills that involve specialized knowledge and training needed to perform jobs that are related to particular areas of management.

technical

What skills are most needed by first-line managers and are least critical to top-level managers?

technical skills