business comm. ch1 quiz

Which of the following is an example of an internal organizational communication?

A meeting of all department managers

Which of the following is an example of upward communication in an organization?

A warehouse worker suggests to his boss a way to improve employee morale.

Which of the following is an example of an informal organizational communication channel?

An employee starts a blog to share her personal work experiences, opinions, and observations.

Peter has started a new job and has noticed that there is a lot of gossip in his new workplace. He wants to come across professionally. What is the best advice you can give him?

Attack any rumors about himself aggressively. (yes im sure this is correct even though i dont agree with it)

Which of the following statements about formal and informal communication channels is most accurate?

Companies should monitor social media sites to see what customers and others are saying about the company.

Which of the following is an advantage of written communication?

Creates a permanent record

What statement about communicating in today's work environment is least accurate?

Hard-copy memos and letters still outnumber other forms of communication.

When faced with an ethical dilemma, what is the first question you should ask?

Is the action I am considering legal?

Melinda was recently hired as manager of a small retail establishment. She immediately noticed that employees seem afraid to speak with her. She wants her employees to feel comfortable coming to her about anything. What organizational communication barrier is she trying to overcome?

Lack of trust between management and employees

Mina wants to use the communication medium with the highest social presence. Which of the following should she choose?

Live chat

Bert is CEO of an organization with many layers in the chain of command. He is looking for ways to reduce these layers so that he can communicate more directly with the first-line employees. What organizational communication barrier is he trying to overcome?

Long lines of communication

Which of the following statements about global competition is least accurate?

Only medium and large companies compete globally.

Which of the following is not an advantage of oral communication?

Promotes easy recall

Steven included on his résumé the job title "Vice President of Reprographics." A reference check uncovered that he was actually a copy machine operator at Kinko's. Into what ethical trap did he fall?

Self-deception trap

Which of the following is an example of horizontal communication in an organization?

Six marketing reps meet to discuss ideas for targeting new customers.

Lucy works in an office that has nonterritorial workspaces. This is new to her, and she would like to display good open office etiquette. What should she do?

Speak in a soft voice and wear headphones to cut down on noise.

Which of the following statements about workplace diversity is the most accurate?

Teams with diverse membership are more likely to create the products that consumers demand.

Gerard's company will no longer store its data using in-house hardware and software; instead, data will be stored online at a remote location. This type of technology is called

cloud computing.

The most prevalent communication channel in the workplace today is

e-mail.

The most significant trends in today's dynamic workplace include global competition, team-based projects, flattened management hierarchies, new communication technologies, and

expectations of around-the-clock availability.

Media richness theory attempts to classify media in organizations according to

how much clarifying information they are able to convey from a sender to a recipient.

The most successful job candidate in today's competitive job market

is able to communicate effectively about work that is increasingly complex and intellectually demanding.

Kendra is responsible for updating her company's Facebook page with information about products, promotions, and special events. Kendra is using a communication medium called

social media.

Social presence is defined as

the degree of "salience" (being there) between a sender and receiver using a communication medium.

Covering up incidents, abusing sick days, lying to a supervisor, taking credit for a colleague's ideas, and inflating grades on a résumé are examples of

unethical actions.