Business Communication Ch.4

Which of the following includes the readers address and title?

The inside address

Which of the following is traditionally written next to the sender's name in the From heading of a memo?

The sender's initials

What should you remember about using software to edit your documents?

There are some things that you will have to use your own knowledge and skill to edit.

Which of the following statements are true about text messages?

They are generally used with mobile devices.

Which of the following statements about the attitude of most businesspeople toward communication skills is true?

They consider writing skills to be one of the most important skills for job applicants.

How have modern business letters evolved over time?

They have become more conversational than they were in the past.

What do good business writers do?

They have to use creativity and critical thinking in their writing.

How have statistical programs such as SPSS and SAS become more user friendly?

They let writers take numerical data and put them into understandable, visual formats.

What is the main business purpose of letters?

To communicate with people outside your organization

What are project planning tools used for? (Choose every correct answer.)

To reassign resources to reach financial and temporal deadlines To picture the scale of a project To predict how the elements of a project will combine to reach a goal

How are text messages used?

To send short messages

Tania had to submit her report to four managers for review, and she is waiting for their replies. Because she is on a tight deadline, she wants to edit her report as each set of comments comes in, but she is reluctant to make permanent revisions because sometimes various managers make contradictory suggestions that she has to resolve. Which of the following features in Word will best allow Tania to keep a record of her edits as she works so that she can reject or change some of them later?

Track Changes

Using an RSS (real simple syndication) reader is a way to have information come to you.

True

How do you decide how formal to make a memo?

You base the formality on the person you are writing to and why you are writing.

What are some helpful pointers for using computer tools to present information? (Choose every correct answer.)

You should organize your data to meet the needs of your audience. You can use spreadsheet programs, such as Excel, to help you understand and visually represent your numerical data. You can turn numbers into relevant visuals with user-friendly statistical programs.

What should you keep in mind while planning a good business message? (Choose every correct answer.)

You should start with the problem. It takes less time to plan a message for a familiar audience. Planning a good message takes time.

How should gender be approached in the inside address of a letter?

You should use the reader's preferred pronoun.

The inside address includes the reader's mailing address, as well as

a courtesy title

The best form of communication to use to deliver a formal message to parties outside of an organization is ______.

a letter

The visual rendering of a company's address and contact information is known as

a letterhead

What is the signature block in a business letter?

a line under the signature that gives the writer's name and title

A paper document used to communicate inside a business is

a memorandum

A chain of parking garages recently offered customers the ability to pay for parking on their mobile phone instead of paying at an office or feeding a parking meter. This is an example of a business making use of the technology known as

a mobile application.

Deshaun has to write a complex and lengthy year-end report, which is due by the end of January. Which of the following computer tools will help Deshaun schedule time to work on this into every business day?

an electronic calendar

The direct order of organizing information in a message is likely to produce the most effective result in

an email praising the best-performing employees of the quarter.

One difference between memos and letters is that memos

are initialed by the writer rather than signed.

The language contained in memorandums

can be either informal or formal

The three levels of formality for email include ______. (Choose every correct answer.)

casual informal formal

The three levels of email formality are

casual, informal, and formal

The use of memorandums has

changed in response to technological innovations such as email

"Sincerely yours" is an example of a

complimentary close

When using email, Cc stands for

courtesy copy

Business applications of social media sites

differ greatly from personal applications

The help feature, word count, and clip art are all types of

drafting tools

A writer focuses on style during which level of edit?

editing

You should focus on ______ when working on drafts of your business documents.

flexibility

Software features such as help and built-in styles and themes are

included in many word processing programs

An instant, text-based form of communication sometimes known as online chatting is

instant messaging

XypraCom, a new company, wants to establish a business relationship with a raw material supplier, Natura Materials. XypraCom wants to make a positive impression on Natura Materials. Considering that this is the first time that XypraCom is interacting with Natura Materials, XypraCom should use a(n)

letter

The oldest form of business messages is

letters

Appropriate uses of social media by business professionals include ______. (Choose every correct answer.)

locating new clients promoting product lines networking with other professionals

Punctuation that uses a colon after the salutation and a comma after the complimentary close is known as

mixed punctuation

Microsoft Visio and Gantt charts are examples of

project planning tools

Characteristics of email include

reaching multiple people simultaneously

A letter writer's address is known as the

return address

Instant messaging is a communication form that

takes place in real time

Elements of emails typically include ______. (Choose every correct answer.)

the message a To heading a CC option

The increased use of text messages, which prioritize brevity, has resulted in

the use of many emojis to indicate emotions.

Fatima does not like the margins in her document, but she cannot remember how to change them. To solve this problem quickly, she should

use the help feature of the program.

Writing can be more challenging than other types of communication because

words exclusively must deliver the message

True or false: The closing "Truly" is increasingly used in business letters.

False

How will communication technology relate to businesspeople in the future? (Choose every correct answer.)

Human thought will still be the main factor in communication. People who can learn to use new technology to communicate well will have successful careers.

Which of the following statements are true concerning how to approach gender in the inside address of a business letter? (Choose every correct answer.)

If you do not know the reader's preferred pronoun, you can omit the courtesy title or salutation. Many businesspeople add a pronouns list to their signature.

Where does a return address appear in a business letter?

In the letterhead

How would you describe the form of an email?

It combines attributes of letters and memos.

Which of the following are true statements about the formality of business letters? (Choose every correct answer.)

It is influenced by the company's culture. It is influenced by the audience.

Which of the following statements are true about email? (Choose every correct answer.)

It makes people more accessible. It can be used for a wide range of audiences and purposes. It provides a wide variety of formatting options.

Which of the following is the oldest, but still the best choice for many communication tasks?

Letters

What are the three ways to make folding a letter create a good impression with the reader? (Choose every correct answer.)

Making the letter easy for the reader to remove Making the letter appear neat when opened Making the letter fit snugly in its cover

Which of the following is found in open punctuation?

No punctuation after the salutation or complimentary close

What will be the role of businesspeople as new communication technologies are developed?

People will still need to apply human judgment to solve problems and generate ideas.

What should you remember about folding a business letter?

A poorly folded letter makes you look bad to the reader.

Which of the following directs a business letter to a specific office or department?

Attention line

Where does the attention line appear in a business letter?

Below the inside address and above the salutation

Which of the following memo headings is optional?

CC

Which of the following are steps in the business message planning process? (Choose every correct answer.)

Choose the form, channel, and format of the document Analyze and organize the information Determine goals Gather information Analyze the audience

When drafting a business document,

Do not attempt to get everything perfect on the first try

Which of the statements are true about revising documents with editing software? (Choose every correct answer.)

Editing software can save a great deal of time. Editing features are readily available in many types of software. Some editing must be done by a person.

Determining goals, analyzing the audience, and choosing a form are all parts of which stage of business writing?

Planning

What are the three stages of the business writing process? (Choose every correct answer.)

Planning Revising Drafting

In general, which of the following is the best channel for quick and immediate communication?

Text messaging

Alfonz needs to communicate with a colleague about an impending sales transaction. He is set to meet the client in a matter of minutes, so time is of the essence. Which of the following would be the most appropriate channels of communication for Alfonz to use? (Choose every correct answer.)

Text messaging Instant messaging

Which of the following statements regarding the use of research tools for gathering and organizing information are true? (Choose every correct answer.)

The app Flipboard pulls information for you from the Web based on your interests. Library catalogs, company webpages, and professional organizations are potential sources of information in school and the workplace. Examples of social networking sites that can serve as sources of information are Facebook and Twitter.

Which of the following is the best description of a letterhead?

The contact information included at the top of a letter

What are different levels of editing? (Choose every correct answer.)

Revising Proofreading Editing

Which of the following appears under the writer's signature in a business letter?

Signature block