Business Dynamics - Chapter 5: Business Communications

Which of the following scenarios exemplifies a nonverbal communication that is most likely to have a negative impact on the outcome of a conversation?

Rudolph fidgets frequently when he delivers a PowerPoint presentation to his sales team.

Blank has a high channel richness, and especially with state-of-the-art equipment, it conveys much of the richness of actually being there.

Videoconferencing

Who among the following individuals uses nonverbal communication?

Herbert, who maintains eye contact with his employees while talking to them

Which of the following communication channels should ideally be used when you need to reach a large audience with an important message?

In-person presentation

In the context of creating and delivering successful verbal presentations, which of the following statements is true of dynamic delivery?

It begins and ends with preparation

Blank is a form of communication that does not involve the use of words.

Nonverbal communication

Which of the following communication channels should ideally be used when the content is uncontroversial and a quick response regarding relatively simple issues is required?

Texting

When writing high-impact messages, a _____ is an invaluable tool that you can use to engage your reader's attention whenever you have more than one of anything in your writing.

bulleted list

The various ways in which a message can be sent, ranging from one-on-one in-person meetings to Internet message boards, are called ...

communication channels

Which of the following communication channels should ideally be used when you must communicate lengthy or detailed uncontroversial information?

memos

In the context of challenges to effective communication, the term _____ refers to any interference that causes the message you send to be different from the message your audience understands.

noise

In the context of active listening, one of the dos for better listening is the use of ...

nonverbal communication

To strike the right tone while writing a business message, it is suggested that an individual:

uses the active voice to facilitate concise communication.