Business Exam 1
Stephanie recently graduated from college and is updating her résumé. How should she approach the Capabilities and Skills section?
Provide evidence of her potential.
You are attending a public speaking workshop. After each speaker delivers his or her speech, the class is required to offer feedback so the speaker can improve. The last speaker spoke in a droning monotone. What advice would you give?
Punctuate your words.
If you learn now how to speak effectively in public, you are more likely to be personally and financially successful in the business world. Can you imagine limiting your salary by 10 percent because you never tackled this fear?
Worst- and best-case scenarios
When identifying your interests, what question should you ask yourself?
Would I like to work for someone else or be my own boss?
1. select alternative 2. analyze effect 3. implement plan 4. manage project
performing
activity is analyze effects what is the phase
performing
activity is manage project what is the phase
performing
What is the most important part of preparing for your presentation?
Knowing your purpose
[4] Please send any changes to the agenda to me by 3:00 p.m., November 3.
closing with a purpose
storming and accessing information and software applications in remote network clusters or "clouds"
cloud computing
the practice of tapping into the combines knowledge of an online community to solve problems and complete assignments
crowdsourcing
a benefit of instant and text messaging that enables coworkers to locate each other online. thus avoiding wild goose chases hunting someone who is out of office
presence functionality
a letter when in response to an announced employment position
solicited cover letter
activity is collect and share information what is the phase
storming
activity is establish decision criteria what is the phase
storming
Print-based résumés
should be in an uncluttered, easy to read format
Which techniques will help you conquer stage fright? Check all that apply.
Avoid direct eye contact., Apologize beforehand., Ignore any stumbles., Shift the spotlight to your visuals., Take a sip of water.
Choose one possible revision suggestion for the previous follow-up letter.
Avoid sounding discourteous and desperate.
an abbreviation that stands for Situation task action results, which is a storytelling technique used when responding to behavioral or situational interview questions
STAR Technique
thought-provoking podcast on topics in technology, entertainment, and design (TED); delivered by a mix of entrepreneurs, scientists, and other option leaders
TED talks
What is unethical to include in your résumé?
Altered employment dates
What should be included in a resignation letter?
An offer of assistance to prepare for your resignation
What can you expect in a one-on-one interview? Check all that apply.
You will sit down with the company representative and talk about the job., You will be asked general questions if the person is the hiring manager., You will be asked specific questions if the person is from human resources., You will be asked general questions if the person is from human resources., You will be asked specific questions that are job related if the person is the hiring manager.
a comparison of similar traits between dissimilar things; effective in explaining and drawing connections
analogy
a personal story to connect the speaker with the audience
anecdote
software that helps organizations automatically post jobs openings, screen resumes, rank candidates, and generates interview requests
applicant tracking systems (ATS)
If you want to ensure that you pass a screening interview, ____
be prepared to interview by phone or video conference
a website with journal entries usually written by one person wit comments added by others
blog
a skillful email technique for inserting responses into parts of an incoming messages
down-editing
a mainstay of business communication for messages transmitted within organizations as well as with customers and suppliers
Successful teams share several characteristics. For example, successful teams ______
employ good communication techniques
As you conclude your presentation, make sure you______
end with a summary
You should always send your résumé
in the format the employer requests
well-connected bloggers who boast large audiences
influencers
a communication tool that allows people to use the internet or an internal intranet to "chat" in real time by exchanging brief text-based messgaes
instant message (IM)
Which of the following are etiquette guidelines that promote positive workplace conversations? Check all that apply.
listen to learn, give sincere and specific praise, avoid negative remarks, avoid discussions of art and culture
A summary of qualifications
motivates the recruiter to read further
The education section of your résumé should include
names and locations of schools
the process of developing a list of person to person contacts during a job search
networking
a site that list jobs in specialized fields or for individuals with special backgrounds or needs
niche websites
include a greeting, and reveal the main idea in expanded form ex. Hi, name or Greetings, name
opening email
[2] Please review the following agenda for our next shareholder meeting and recommend any changes.
opening with main idea
What functions can companies improve by using wikis for collaboration?
project management
Users of _______ are increasingly using the sites to prospect for jobs.
social networking sites
the habit of using a rising inflection at the end of a sentence resulting in a singsong pattern that makes statements sound like questions; considered unprofessional
uptalk
a dynamic, hyperconnected web environment in which users are empowered to create content, review products, and edit and share information
web 2.0
An appropriate speaking rate is approximately______ words per minute.
125
In this situation, how many people should be invited to attend the meeting?
30 or fewer
a restriction limiting a powerpoint slide to size bullets per screen and six words per bullet
6-x-6 rule
Which of the following will help protect you when posting to online job boards?
Post privately
Why do employers look at a candidate's social media sites such as Facebook, Instagram, and Twitter?
For evidence of an applicant's credibility
What strategies can you use to boost the chances of an Applicant Tracking System selecting your résumé? Check all that apply.
Fudge your qualifications to match the job posting., Load your skills section with nouns that reflect your qualifications., Use variations of job titles., Use unfamiliar abbreviations., Focus on general keywords.
Let's consider the initial points to be covered when first looking at this subject.
Previewing
abbreviation for voice over internet protocol
VoIP
the act of self-analysis that helps job candidates explore what they like or dislike so that they can make better employment decisions
introspection
Choose the best cover letter opening for an unsolicited job.
Could your growing sales department use the services of an experienced salesperson with exceptional negotiation skills, international business expertise, and ten years of corporate experience?
What is effective about the letter? (dear gonzalez)
It refers to specifics in the applicant's interview.
Which of the following will help you become less nervous and prepare for successful interviews?
Breathe deeply.
You're at your weekly meeting with your teammates. The team's last assignment was producing the Public Broadcasting Service's new line of educational programs. Those programs are currently at the top of their category, according to the latest television ratings. "Now," says the team leader, "our next project will be developing science programming. Let's get to work!" Immediately ideas begin to flow. Which team behavior does this situation describe?
Contributing information and ideas
James has a face-to-face interview in a week. He asks a friend, Martha, to conduct a mock interview with him so he can practice his answers and rehearse his success stories. During the mock interview, Martha notices that James is slouching in his chair, sitting with his hands crossed in front of him, and avoiding eye contact. What feedback can Martha give James to help him send positive nonverbal messages? Check all that apply.
Control your body movements., Cross your arms in front of you., Answer your cell phone only if it is important., Lean forward slightly and exhibit good posture., Practice appropriate eye contact.
Choose the best statement for the body of a cover letter.
Courses in business, finance, and accounting have enhanced my knowledge of successful business management practices and client financial services.
How can you avoid appearing unprofessional when a potential employer calls to schedule an interview? Check all that apply.
If you have children, prevent them from answering the phone., Invest in a good answering machine or voice mail service., Apologize when you answer the phone., Use your voice mail to screen calls.
What can you do to help your audience absorb an important point?
Incorporate pauses when appropriate.
The Edwards Construction Supply Company is adopting a just-in-time inventory system. Jim Edwards, the president, has decided that restocking only when the inventory falls below a specific level will save the company thousands of dollars. Many of Edwards' employees have been with the company for 30 years or more, and change like this might be unsettling for them. Edwards knows that his employees will be more comfortable with the system if their supervisors understand it fully. What purpose will this meeting serve?
Information review and presentation
What can including an Awards, Honors, and Activities section do for you as a job candidate?
It can demonstrate leadership and interpersonal skills.
What is effective about the letter? (dear johnson)
It reviews the applicant's strengths and qualifications.
Which of the following would a job seeker use to access the open job market?
Jobs that are advertised or listed
Andrew will soon graduate from college. He has begun to work on his résumé and is looking for a way to make his résumé stand out from his colleagues. What advice can you offer him as a way to develop his unique personal brand? Of the following, what actions would be most helpful as Andrew develops his own brand? Check all that apply.
List referrals, Talk about his three summer internships, Include information on classes he took, Emphasis his degree and G.P.A., Emphasize his leadership position in an on-campus organization
You are giving a presentation to your marketing team. You notice that most of the audience members are checking their watches and yawning. What can you do to engage your audience?
Maintain genuine eye contact instead of reading the slides
Your friend John has two semesters of school left before he graduates. John has never held a full-time job and is afraid he won't have enough experience to enter the field of finance upon graduation. What advice would you give John?
Take a summer job, internship, or part-time position in your field.
Who will likely have a two-page résumé?
Those with ten years or more of related experience
What questions should you ask yourself to help you analyze your audience? Check all that apply.
What do I expect to learn from this presentation?, How will I benefit from impressing this audience?, How can I relate this information to my listeners' needs?, Why am I giving this presentation?, What measures must I take to ensure that this audience remembers my main points?, How will this topic appeal to this audience?
What techniques would be effective in getting meetings started and keeping them focused? Check all that apply.
assign a minute taker and recorder, discuss divergent issues and explore digressions, introduce a tentative agenda
1. select members 2. become acquainted 3. build trust 4. form collaborative culture
forming
You are entering a new field of employment.
functional
Federal laws prohibit interviewers from asking questions related to_____
gender, age, religion, color, race, national origin, or disability
Ron is an executive coach who wants to develop new training programs for customers and would like feedback from his staff and some of his key accounts. He is unsure if he should set up a Podcast or a wiki to gather information. What are the advantages of Ron using a wiki to gather this information? Check all that apply.
improving organization processes, increase in confidentiality, ease in navigation, agility to crowdsource, unlimited viewing
email is business writing, tell coworkers about schedule for responding, check email 2 or 3 times a day, two minute rule
inbox email
Well-planned visual aids can_______ and make the presenter appear more professional.
increase audience interest
Which of the following are job boards? Check all that apply.
monster, career builder, open post
1. discuss alternatives 2. evaluate outcomes 3. apply criteria 4. prioritize alternatives
norming
1. identify problems 2, collect and share information 3. establish decision criteria 4. prioritize goals
storming
You are in a meeting, and your coworker verbally insults you and belittles your idea. what should you do
Refrain from responding during the meeting, and address the issue honestly and privately at a later time.
You receive a voice mail message from a client who rushes through the message and fails to leave a phone number. What improvements could the client make when using voice mail?
Slow down and leave a name, number, and the date and time of the call.
When a crisis hits, what is the most effective way to share late breaking news?
blog
a paper-based internal communication channel used primarily to convey confidential information, emphasize ides, deliver lengthy documents, or lend importance to a message
interoffice memorandum
What are the risks of social networking for businesses? Check all that apply.
legal compliance, malware introduced by employee sharing, cybercrime
a list made during a meeting of important but divergent issues that should be discussed at a later time
parking lot list
summarize the main idea in condensed form; avoid meaningless words ex. Helps or Important
subject line email
a short description of something that distinguishes the candidate
tagline
guidelines for appropriate use of texting including addressing, introducing, timing, responding, and expressing
texting etiquette
How do organizations utilize blogs? Check all that apply.
to create virtual communities, market research, to gather spontaneous consumer feedback, to collaborate on confidential information, to create goodwill
Which of these methods uses person-to-person contacts to find a job?
Networking
Which practice demonstrates courteous and responsible cell phone use?
Choose a professional ring tone.
a set of guidelines pertaining to proper business attire, dinging manners, and other aspects of professional presentation in the workplace
business etiquette
Which of the following are synonyms for professional behavior? Check all that apply.
civility, polish, social intelligence, friendliness
speaking freely without reading from notes or a manuscript
extemporaneously
a comparison between otherwise dissimilar things without using the words like or as
metaphor
Networking sites have become increasingly important for building professional networks. Sites such as LinkedIn are excellent sources for _______
referrals and recommendations
Businesses have embraced podcasting to broadcast ________ that doesn't require interaction. For example, some companies use podcasts to broadcast HR policies that can be accessed on demand.
repetitive information
IM is increasingly used by businesses. Identify the reasons workers find IM useful. Check all that apply.
security, presence functionality, productivity boost, cost savings, convenience
You are looking over a candidate's résumé for a marketing position in your company. The position requires a strong sense of teamwork.
"Collaborated with"
You are researching information about a prospective employer in order to prepare for a face-to-face interview. What source can you use when gathering your information?
Annual reports
What should you remember to do when filling out a job application? Check all that apply.
Answer each question honestly., Include questions you have about the position., Use accurate spelling, grammar, and punctuation., Look over all of the questions before starting., Use a red or a green pen.
You are preparing a presentation on networking for a professional development seminar that your company is hosting for its employees. You look at the attendance list and see that you have good relationships with all of the registered seminar participants. Additionally, this presentation is a follow-up presentation that was requested by previous participants. You know you will have a friendly audience. What organizational pattern would be best for this situation?
Any pattern, particularly with audience involvement
What can you do to respond effectively to criticism from your boss?
Ask for more information if necessary.
What should you consider when evaluating your qualifications? Check all that apply.
Do I communicate well in speech and in writing, What technology skills do I offer?, What skills have I acquired in school, on the job, or through activities?, What do I want out of a professional career?, How do I measure personal satisfaction?
Latasha was clearly proud of the success of her team's viral marketing campaign. At the shareholders' meeting, she thanked the shareholders for the honor, failing to mention her teammates. Suddenly, her cell phone began to ring. "Excuse me," she said to the shareholders, "I have to take this call." What could Latasha do to make the next meeting more effective and productive?
Give credit to others
After an interview, you are told that the company is unsure of when a decision will be made. Because you have some time and want to make the best impression, what advice should you follow when writing a thank-you letter to your interviewer? Check all that apply.
Send a quick text to the interviewer., Use a business letter format., Send thank-you letters to prospective coworkers., Mention something you liked about the interview., Send a separate letter to each interviewer.
Our team was as happy as a cackle of hyenas when we found out we had landed the account.
Simile
Which of the following is an example of a way to search for jobs on the open job market? Check all that apply.
Social networks, Personal networking, Newspapers, Referrals, Job boards
Which of the following displays the strongest use of a subject line?
Staff Meeting on May 3rd
Identify another effective element of the PowerPoint slide above. (blue slide)
The background does not distract viewers from reading the slide's content.
What is one effective element in the slide above? (blue slide)
The font style and size are consistent.
Who should be invited to attend this meeting?
Upper and lower management
Identify the telephone etiquette that will make your telephone calls productive. Check all that apply.
be brisk when rushed, avoid telephone tag. end the call politely, use a three-point introduction, plan a mini agenda
behavior that is considered respectful and considerate of others
civility
conclude with action statement with dates, summary of message, closing thought, and include contact information
closing email
This section may include dates, deadlines, or a summary
closing with a purpose
You work for a software development company as the chief marketing officer. You have market research teams, design teams, and sales teams in different locations around the globe. You communicate regularly with supervisors and team leads; however, you would like to create a more direct line of communication with all of the employees in your department. You want to streamline how your department receives information from you and allow employees to share comments publicly on your updates. You would like to schedule a meeting to discuss how to best facilitate this. which electronic communications tool would you recommend
activity is build trust what is the phase
forming
activity is form collaborative culture what is the phase
forming
Employers want team players. Proven team skills ________
help deliver on time, on budget results
Which of the following will help ensure that interaction with remote members will have the best results during virtual meetings? Check all that apply.
interrupt when the meeting is going off track, encourage participants to log n 15 minutes early, assume everyone will work on the same time zone and respond as much, ensure it is clear who is speaking during an audioconference
activity is discuss alternative what is the phase
norming
Companies can attract devoted participants and create brand loyalty by creating ______
online communities
More jobs today are found through _______ than any other method.
person-to-person contacts
As Jamar prepares for a face-to-face interview, he begins to brainstorm a list of stories he can use to highlight his skills and qualifications. What types of stories should he rehearse? Check all that apply.
stories that illustrate how he went above and beyond expectations, stories that discuss how he dealt with a crisis, stories that discuss how he handled a tough interpersonal situation
probably the most important part of an email message or memo; summarizes the central idea and provides quick identification for reading or filing
subject line
You are presenting a workshop on planning presentations. After a formal introduction, you will engage the audience in planning activities and tailor your content to fit their learning needs. What visual aid option should you choose? Check all that apply.
transparencies, multimedia slides, handouts, video clips
a letter prospecting for a job when no opening is known
unsolicited cover letter
You can stay in control during your presentation, build credibility, and engage your audience by_______
using visual aids effectively
the rapid spread of messages online, much like infectious diseases that pass form person to person
viral marketing
a web-based tool that employs easy to use collaborative software allowing multiple users collectively to create, access, and modify documents
wiki
Your résumé's main heading should include
your contact information
You are composing an e-mail that asks a previous manager for a letter of recommendation. You want to supply specific information that will help him write an effective, informed letter. What information should you include in your e-mail?
A description of qualifications he should highlight
"What would you consider the most rewarding experience of your career?"
A question about your accomplishments
____ helps the applicant find out more about the job and the company .
An interview
What are ways you can submit your résumé? Check all that apply.
As a PDF document, As a customized document, As a Word document, As a functional document, As a plain-text, ASCII document
What percentage of staffing professionals use LinkedIn as a recruiting tool?
As many as 95%
How can you simplify complex information to create a powerful multimedia presentation?
Create graphics.
Which of the following action verbs would provide a recruiter evidence of creative skills?
Designed
______ offer links to examples of performance, talents, and accomplishments for employers to view once a candidate has been selected.
E-portfolios
When composing a career objective, what words should you omit?
Entry-level
You are attending a business conference in Atlanta. The speaker switches smoothly between multimedia slides and transparencies. You want to know what the speaker does to manage his visual aids so successfully. Choose the best response the speaker could give in the scenario above.
I rehearse repeatedly and arrive early to check the room and equipment.
"If you were aware that your coworker was falsifying data, what would you do?"
If I became aware that a coworker was falsifying data, I would compile evidence to support my claim and bring it to the attention of the appropriate party. Ethical conduct is key to a productive workplace.
You are a project manager for a specialty sports equipment manufacturer. A critical member of your design team, Gwen, has been unprofessional and rude to her coworkers, and she has missed two deadlines. You need to address the problem before it gets out of hand and you fall behind schedule. As you offer Gwen constructive criticism, what should you focus on?
Improvements
There are a number of errors on the slide above. Which of the following elements should be revised? (purple slide)
Items in the list are not grammatically parallel.
What text and background should you use in a darkened room?
Light text on a dark background
Choose the best statement for the closing of a cover letter.
My accomplishments in the finance and accounting field, as well as the skills I learned in my summer internship, have prepared me for this position. I would welcome the opportunity to discuss my qualifications more fully in an interview. Please call me at (435) 674-7832 before 11 a.m. or after 5 p.m.
You received a résumé via e-mail for an available marketing position. When you print the résumé, some sections are cut off, some run together, and others are spaced unusually on the page. What formatting suggestion should the job candidate have followed before submitting his or her résumé?
Reformat as a plain-text document.
abbreviation for short message service, a service supplied by cell phone service providers that allow texting
SMS
Choose the best cover letter opening for a solicited job.
The administrative assistant job you advertised in Section B-4 of the August 1 San Juan Gazette interests me. With my organizational skills and computer experience, I believe I would be a great asset to Gannfrey, Inc.
What is the advantage to using non-linear visual aids during a presentation?
They increase audience participation through close observation.
Identify another error in the PowerPoint slide above. (purple slide)
Too many font styles are used.
What tips should you remember when creating a successful cover letter? Check all that apply.
Use a traditional letter style., Make yourself the subject of your sentences., Use "I" statements as much as possible., Proofread several times.
What can you do to ensure that your interview answers are effective?
Use proper language and enunciate clearly.
You are preparing a presentation on networking for a professional development seminar that your company is hosting for its employees. You look at the attendance list and see that you have good relationships with all of the registered seminar participants. Additionally, this presentation is a follow-up presentation that was requested by previous participants. You know you will have a friendly audience. What delivery style should you use?
Warm, pleasant, and open
How do you determine when you should create a slide to convey a certain point in your presentation? Check all that apply.
When you need to translate minor headings into titles, When it highlights points you want your audience to remember, When you have a cool graphic you want to use, When it illustrates and simplifies complex ideas
What type of visual aid allows the speaker to design a 3D presentation to better focus on relationships and detail?
Zoom presentations
Which of the following is an outcome of incivility at the workplace? Check all that apply.
better health, increased performance level, improved thinking skills, feelings of lack of respect, higher turnover
explain and justify the main idea; group ideas together; use headings, bullets when appropriate
body email
Which of the following tips for using social networks will help you keep your job?
establish boundaries
You are preparing a presentation on networking for a professional development seminar that your company is hosting for its employees. You look at the attendance list and see that you have good relationships with all of the registered seminar participants. Additionally, this presentation is a follow-up presentation that was requested by previous participants. You know you will have a friendly audience. What should you include in your supporting material? Check all that apply.
experiences, personal examples, starting statistics, in-depth analysis
Which of the following are aspects of appearance appeal? Check all that apply.
good grooming, sincerity, good hygiene, dependability, self-control, attractive business attire, dining etiquette
an online employment site that provides job listings and job-search information
job boards
malicious software designed to disrupt the operation of a network or computer
malware
a message is to long for email; permanent record required; formality needed; employees may not have email
memo
You need to send the quarterly sales report to coworkers in your department.
memo attachment
rules of etiquette for polite interaction on the internet
netiquette
Gene Kestler: Did you hear about the new customer ? Gene Kestler: Dude! Where are you! We need to talk NOW! Gene Kestler: Come on Herb. I know you're there and this is BIG does the preceding IM transcript apply professional best practices
no
IM is different from e-mail because it provides ___________ to improve the readability of the message.
no elaborate layout options
activity is prioritize alternatives what is the phase
norming
the fraudulent use of email to persuade recipients to disclose personal information
phishing
a digital media file that is distributed over the internet and download on portable media players, personal computers, and the other devices; may also be called webcasting with audio content
podcasts
When a potential employer contacts you for an interview, be sure to __-
reconfirm the time and date of your interview
language used by speakers to help the audience recognize the organization and main points in an oral message
verbal signposts
relationships and interactions between companies and customers thought to be created through blogging and online networking resulting in goodwill and brand loyalty
engagment
Xochi is a corporate PR consultant. She has many clients and work like to allow workers to tag, follow, and view activity feeds from clients. What tool should Xochi use to search and manage this information?
enterprise social media network
Organizations form teams because effective teams usually _______________
exhibit less resistance to change
[3]•Rising stock prices •Discussion of new investors •Portfolios and new funding •Introduction of new vice-president
explaining in the body
a high degree of refinement; ability to demonstrate professional nonverbal techniques and etiquette
polish
Which of the following will help you make the best impression possible with your blog? Check all that apply.
proofread, consider visuals where appropriate, craft a concise title, respond respectfully, avoid visuals, open with a call to action, omit specific example
A feeling of mutual trust and respect; a bond established between the speaker and audience
rapport
What dimension of professional behavior did your coworker violate by failing to send a follow-up note?
reliability and responsibility
a comparison using the words like or as
simile
_______ helps us negotiate interpersonal and social situations.
social intelligence
spam (unsolicited advertisements) sent via instant messaging
spim
a listing of topics to be discussed during a meeting
agenda
a letter of application used to introduce a resume; highlight the candidate's strengths in terms of benefits to the employer and going an interview; may be solicited or unsolicited
cover letter
You have been working in an entry-level position in Raytheon's Environmental Health and Safety division for the last six months. You are part of a team that reviews safety reports, enters the information into the database, and compiles statistical analyses of the results for your superior, Jack Blum. Today, Mr. Blum stopped by your desk to chat. He asked how you were doing and commented on the weather. He complimented you on your team's previous statistical analysis and then proceeded to point out several errors in your team's current report. What is the information your superior is trying to deliver?
He wants you to correct the errors in the current report.
a communication tool used to exchange brief messages in real time, usually delivered by smartpone
text messaging
To avoid litigation and security issues, you should:
Not use IM to send confidential or sensitive information
You can use voice mail more effectively if you _______
prepare a professional, concise, and friendly greeting
an overview of what to say when making a telephone call; begin by announcing the name of the person being called, providing the name and affiliation of the caller, and briefly explaining the reason for calling
three paint introduction
