business final
According to the Fair Labor Standard Act, which minor age group can have a manufacturing job if it is non-hazardous?
16 and 17 years old
What is the definition of email attachment?
A file sent with an email message
What is a credit score?
A number that represents the risk a lender takes on a borrower.
Effective communication includes:
All of the above
Which of the following are reasons great customer service is important?
All of the above
What feature is added to each question when you make a Google Form into a quiz?
An Answer Key
What is one difference between archiving and deleting an email?
Archived emails are searchable, while deleted emails are not.
Brad gave a boring presentation to the rest of the team. Fred made fun of him in front of everyone This is an example of ____________?
Bullying
Where is the Channel in this example of communication?
C
How do you express empathy?
Communicate that you understand someone else's situation.
Where would you click to add a picture to an answer option for the question?
D
What Google Forms feature can give your work a more consistent and professional look?
Design themes
Where is the Receiver in this example of communication?
E
Wages, salary and commission are examples of what type of income?
Earned
What is the purpose of the Fair Labor Standard Act?
Establishes work and wage rules in the US
When you make an event private in a calendar you are sharing, then the people you are sharing it with can only see the:
Event time and duration.
____________ is the act of breaking into a computer to steal information.
Hacking
What is a recurring or repeating event in an electronic calendar?
It is an event that occurs periodically.
Select the item below that can be protected by a copyright:
Music
What legal action can be taken against a bully in the workplace?
No legal action can be taken
Which of the following is a possible barrier to communication?
Poor communication techniques
What is the first thing you should do if you wanted to become a leader on a team?
Present a good example with hard work
What phase of the writing process would you answer the three basic questions concerning audience, purpose and tone?
Prewriting
One purpose of FLSA child labor provisions is to generally:
Prohibit minors from hazardous jobs.
Race, sex, and religious beliefs are traits that cannot be used as a basis for workplace treatment because they are __________________.
Protected characteristics
What helps bring collaborators together?
Shared values
You've been asked to fix a design team made up of experienced and motivated professionals. You notice the team argues a lot about design ideas. You also notice the team leader is extremely talented but controlling. What would you recommend?
Since the members are motivated, replace the leader with someone who has a more laissez-faire leadership style.
How many payments have been late by at least 30 days?
Six
In business writing, which statement best describes "tone?"
The attitude shown towards the audience
Which of the following is true of applications for employment?
The form will ask if an applicant can legally work in the United States.
Why are employment and age certificates typically required?
They protect employers from hiring someone that is too young.
What is the purpose of verbal communication?
To relay messages to one or more receivers
Confidential business information that gives a business economic edge over its competition is called?
Trade secrets
A CSR is responsible for the energy he or she brings to an interaction with a customer.
True
Which of the following is NOT a Google Forms question type?
True/false
Which of the following is a way to keep your email private?
Use a secondary email account when signing up for information from a website.
What is the fastest way to find an archived email?
Use the Search feature to look for it.
Which of the following is NOT one of the three basic questions you should answer before writing any business communication?
What font should be used?
When does conditional branching occur in a section?
When the user clicks the Next button in the section
Is debt-to-income a factor when a lender is assessing whether to loan a borrower money?
Yes
What is a salutation?
a greeting
A secured loan is backed by __________________.
collateral or something of value, posted by the borrower.
Antivirus software is a computer program that _____________, prevents, and takes action to disarm or remove malicious software programs.
detects
When answering a question, you should first:
make sure you understand the question.
Malware is software that has _______________.
malicious intent
The life of a CD (Certificate of Deposit) can range from a few ____________.
months to several years
Lack of downtime is one of the ________________ impacts of technology on the workplace.
negative
In a business email, it is OK to leave the Subject Line in the header blank.
no
A software license is an agreement between you and the owner of a software program that allows you to perform certain tasks with software.
true
It is important to use as much information as possible to determine emotion because:
words, body language, tone, and facial expression may not always match.
