Business Final

Which of the following is primarily a manufacturing organization?

Adidas

The process of determining the number of employees that the organization will need at some point in the future as well as the knowledge, skills, and abilities that these employees must possess is referred to as

Demand forecasting

A person's locus of control is a judgment of worthiness that is expressed by the attitudes the individual holds toward him or herself.

False

Personality can be defined as the way people experience, process, define, and interpret the world around them.

False

The control process should begin with the measurement of actual performance.

False

Which of the following characteristics are a distinctive characteristic of a manufacturing organization?

Inventories of finished product can be stockpiled.

Which of the following is not a distinctive characteristic of a service organization?

Inventories of finished products can be stockpiled

Cultural routines that form the substance of public functions and events staged by the organization are referred to as

Organizational artifacts

An organization's strategy has significant implications for its structure.

True

Communication is the process managers use to interact with subordinates, peers, supervisors, customers, suppliers, owners and the general public.

True

Cultures evolve and change in even the most stable periods.

True

Motivation is a psychological process that gives behavior purpose and direction.

True

Organizational control is defined as the systematic process through which managers regulate organizational activities to make them consistent with the expectations established in plans and to help them achieve all predetermined standards of performance.

True

Organizational design is a plan for arranging and coordinating the activities of an organization for the purpose of fulfilling its mission and achieving its goals.

True

Personality characteristics suggest tendencies to behave in certain ways and account for consistency in various situations.

True

The general consensus is that effective leaders use

a combination of behavioral orientations.

Thomas Hays, the CEO of Fortune Brands, spends a considerable amount of time focusing on the following three issues: (1) organizational structure, (2) integrating mechanisms, and (3) locus of decision-making. These three issues are the primary components of

organizational design

The __________ approach to leadership examines what effective leaders do rather than what effective leaders are.

Behavioral

__________ models of leadership include those that define a leader's effectiveness based on task-orientation such as setting performance goals, giving directions, setting standards, providing resources, and supervising worker performance.

Behavioral

Adams Hardware is planning to open seven new hardware stores in Iowa, Nebraska, and South Dakota during the next three years. Currently, the firm is trying to determine how many employees it will need to staff its new stores. This activity is referred to as

Demand forecasting

Betty Smith's manager has asked her to attempt to determine the number of software developers that the organization will need in the next twelve months, as well as the knowledge, skills, and abilities these individuals must possess. This activity is referred to as

Demand forecasting

H&R Block, Northwest Airlines, McDonald's and Yahoo! are all examples of manufacturing organizations.

False

In general, the more complex the operation, the more simple its design must be.

False

Individuals with low self-esteem take more risks in job selection.

False

A __________ details the responsibilities and tasks associated with a given position.

Job description

Gene Thomas is the sales manager of Rocky Mountain Auto. One personality characteristic that has a positive relationship to performance of salespeople he hires is a belief that they can control events affecting them. This personality characteristic is

Locus of control

The personality trait that describes the extent to which individuals believe they can control the environment and external events affecting them is called

Locus of control

Before Springs Manufacturing implements a new operating system, two sets of decisions must be made. These sets of decisions pertain to (1) the design of the operating system; and (2) the operating and control decisions necessary to keep the system running in a smooth and efficient manner. At Springs Manufacturing and other firms, these decisions are made by

Operations managers

Which of the following is not a distinctive characteristic of manufacturing organizations?

Production and consumption is simultaneous.

Suppose that you meet with your supervisor in her office. The setting of your supervisor's office is known as which element of the communication process?

Social contexts

There is great disparity in the types of conversations that take place in an office and those that take place in a company's cafeteria. The office and cafeteria represent two distinct

Social contexts

Suppose your manager wanted to talk to you about applying for a promotion, but instead of inviting you to his office, he asked you to meet with him at a quiet restaurant, so you could talk privately and avoid the distractions of the office. By selecting the restaurant instead of his office, your manager was changing the __________ of the communication process.

Social setting

The basic process of control involves all of the following steps except which one?

developing organizational structure

An organization's overall design is defined by three primary components: organizational structure, integrating mechanisms, and

locus of decision-making.

An organization's overall design is defined by three primary components:

organizational structure, integrating mechanisms, and locus of decision-making.

Maslow described __________ and __________ needs as lower-order needs, which are generally satisfied externally.

physiological, security

The process of control involves four steps: setting standards of performance, measuring actual performance, comparing actual performance with standards, and

responding to deviations.

Which of the following choices correctly identifies the basic components of the communication process?

sender, channel, message, receiver, feedback, noise

The first step in the process of control is

setting performance standards

Communication is a dynamic yet rather straightforward process.

False

The general consensus is that effective leaders use a task rather than a relations orientation.

False

Process theories of motivation focus on understanding the thought or cognitive processes that take place within an individual's mind and act to affect behavior.

True

Resisting change is natural, but in today's world, failing to change can be deadly.

True

According to the authors, the divisional structure incorporates three different types of departmentalization:

product; geographic; and customer

The Coca-Cola Company has a number of cultural routines that form the substance of public functions and events staged by the organization. These routines are referred to as

Artifacts

Charles Hurwitz is the CEO of Maxxam Corporation. In his job, Mr. Hurwitz focuses on setting standards of performance, measuring actual performance, comparing actual performance with standards, and responding to deviations. Mr. Hurwitz focuses on

Controlling

Change is a pervasive and persistent yet temporary condition in organizations.

False

Communication is a process in which sender, messages, channels, and receivers remain constant or static.

False

Culture does not necessarily have to be aligned with the overall strategy or mission of the organization in order for the mission to be achieved.

False

Culture is the process of administering and coordinating resources effectively and efficiently and in an effort to achieve the goals of the organization.

False

Demand forecasting involves determining what human resources will be available both inside and outside the organization.

False

Motivation is defined as the systematic process through which managers regulate organizational activities to make them consistent with the expectations established in plans and to help them achieve all predetermined standards of performance.

False

Process theories of motivation emphasize specific human needs or the factors within a person that energize, direct, and stop behavior.

False

Recruitment is the process of evaluating and choosing the best-qualified candidates from the pool of applicants available for the position.

False

The first three aspects of the operations manager's function are to provide customers what they want, when they want it, and at the lowest possible price.

False

Traits are a sufficient means for managers to predict the leadership abilities of their employees.

False

Typically, organizing involves creating a vision of the future, devising a strategy for achieving that vision, and communicating the vision so that everyone understands and believes in it.

False

A component of culture which consists of the observable ways that members of a culture express ideas.

Form

The two components of an organization's culture's are substance and

Form

Which of the following are NOT considered by the authors to be a constituent of the substance component of culture?

Forms.

People with a/an __________ locus of control feel a sense of control over their lives and tend to attribute both their successes and their failures to their own efforts.

Internal

Tim Durham, a production manager at All Wool Products, believes that the majority of the events in his life are the result of his own behavior and actions. Tim has a/an __________ locus of control.

Internal

Which of the following is a listing of the knowledge, skills, abilities, and other employee characteristics needed to perform a job?

Job specification

According to __________, a person has five fundamental needs: physiological, security, affiliation, esteem, and self-actualization.

Maslow's Hierarchy of Needs

William Hoover is the president of North Bay Petroleum. Mr. Hoover's approach to motivation emphasizes specific human needs or the factors within a person that energize, direct, and stop behavior. Mr. Hoover's views are consistent with which models of motivation?

Needs based

The models of motivation that emphasize specific human needs or the factors within a person that energize, direct, and shape behavior are called

Needs-based theories

Megan Andrews is the CEO of a chain of Italian restaurants in the Pacific Northwest. One thing that distinguishes Megan in her leadership style is a capacity to show empathy for others, establish trusting relationships, and provide workers the opportunity to participate in decision making. Megan is an example of a leader who has a __________ orientation.

Relations

At her place of employment, Julie Richards believes she is capable, significant, successful and worthwhile. This personality trait would be considered one of

Self esteem

Jerry Langley, the CEO of Minnesota Metals, is attempting to establish a process of control for his company. Mr. Langley should begin the process by

Setting performance standards

Which of the following statements about communication is inaccurate?

Straightforward exchanges of factual information are not subject to distortion and miscommunication.

Organizational __________ refers to the primary reporting relationships that exist within an organization.

Structure

Setting performance goals, planning and scheduling work, coordinating activities, and giving directions are examples of which of the following?

Task orientation

Selection is the process of evaluating and choosing the best-qualified candidate from the pool of applicants recruited for a position.

True

Supply forecasting involves determining what human resources will be available both inside and outside the organization.

True

The ability to communicate effectively is the characteristic managers consider most critical in determining managerial success

True

The output of manufacturing will always be a physical product-something that can be touched, measured, weighed, or otherwise examined.

True

There is not a universal design appropriate for all organizations.

True

Traditional communication activities tend to become more complicated with the integration of technology.

True

Underlying the trait focus is the assumption that some people are endowed with certain physical characteristics, aspects of personality, and attitudes.

True

Whenever possible, the standards for performance should be set in a manner that allows them to be compared with actual performance.

True

Overall, motivational strength is probably influenced by

a supervisor and subordinate agreeing on what the subordinate is to accomplish. needs satisfied by the rewards are important to the subordinate. belief that the wanted rewards will be tied to performance.

Leadership entails building a culture that will inspire and motivate people to overcome obstacles.

True

Many U.S. companies have developed a strategy of recruiting skilled workers from other countries, claiming that the labor pool of workers in the United States is not adequate.

True

Motivation refers to forces, either internal or external to a person, that act as inducements or that influence action to do something.

True

Motivation theories that emphasize specific human needs, or the factors within a person that energize, direct, or stop behavior, are referred to a needs-based approaches.

True

Operations management is concerned with the design, planning, and control of the factors that enable us to provide the product or service outputs of the organization.

True

Operations managers must make decisions to ensure that the firm's product or service output happens 1) in the amount demanded, 2) at the right time, 3) with the chosen quality level, and 4) in a manner compatible with the organization's goals.

True

Personality is an enduring, organized, and distinctive pattern of behavior that describes an individual's adaptation to a situation.

True

Qualitative performance measures require a subjective assessment to determine whether the standard is being met.

True

Recent years have been characterized by a need for corporate redesign in both profit seeking and nonprofit organizations.

True