Business HR Final

56. Which of the following best describes needs assessment?

It is the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training are necessary.

19. Which of the following is not an appropriate measure of goal achievement?*Won't show up*

a lack of interpersonal conflict

55. The HR department at Trevor Communications oversees the recruitment and training of employees at the firm. As the firm grows and recruits more employees, overseeing individual training programs has become too much for HR staff to handle. Which of the following applications should the HR department use to help with employee training.

a learning management system

32. The Peter's groups originated four years ago, and since then, the company has grown each year. Management has focused on making sure that the organization's strategic goals cascade down through the organization, so that employees can work together in pursuit of common ends. Peter's group is using ______ in their organization.

aligned goals

60. Which of the following questions can be answered by performing a person analysis?

are employees ready for training?

13. Based on the contingency approach, to define performance ________ goals can be used in most jobs.

behavioral

84. _____ helps employees select development activities that prepare them to meet their career goals

career management

10. Which of the following is not a best practice for becoming more productive?

checking social media every 2 hours

38. Which of the following statements about span of control is true?

costs tend to be higher in organizations with narrow spans

17. Which of the following is not included in the monitoring step of performance management?

deciding how to measure performance

81. _______ increases an employee's ability to move into jobs that may not yet exist.

development

35. Martha wants her house fully cleaned on Monday. She takes the dusting, Marvin vacuums, Kit does the bathrooms, and Tina cleans the kitchen. ___________ occurs when the common goal is pursued by individuals performing separate but related tasks.

division of labor

21. Division of labor is achieved through the implementation of cross-functional and self-managed teams.

false

22. The organization's official communication network is not visible in the organization chart.

false

23. XYZ corporation reviews customer feedback from its website operations over the past three months, and decides to add more service representatives. This reflects a closed system approach.

false

27. Acbar Inc. groups people according to similarity of products, services, customers, clients, or geographic regions. Acbar is called a functional structure.

false

28. Matrix structures are preferred by many organizations because of their ease of application.

false

29. In a vertical structure, workgroups are created to improve collaboration and work on common products.

false

3. Alberto wants to get a 90 or above on his next chemistry test so that he can skip the final. This is a learning goal, rather than a performance goal.

false

42. The last step in the instructional design process involves choosing a training method.

false

45. Putting together a request for proposal (RFP) for a training program is a quick process.

false

46. Presentation methods are preferred over hands-on training methods in helping trainees handle interpersonal issues.

false

47. The training technique most widely used in the workplace is behavioral modeling.

false

48. Attending classes is a faster and more efficient method of learning new skills as compared to electronic performance support systems (EPSSs).

false

49. Apprenticeship programs can only be sponsored by government agencies.

false

5. In the four general steps in goal-setting process, deficiencies in each step can be made up for with strength in others.

false

52. An experiential program is a type of internship used to instruct new student employees.

false

62. Protean career is one that remains constant despite a person's abilities, and values and in the work environment.

false

65. According to MBT indicators, individuals with Feeling (F) preference try always to be objective in making decisions, whereas individuals with a Thinking (T) preference are more subjective.

false

67. Assessment centers are primarily used to identify employees' technical skills.

false

68. The MBTI is an assessment tool for behavioral styles based on the work of the psychologist William Marston.

false

71. Most employee development occurs through formal education programs.

false

74. Mentoring programs tend to be very successful when they are compulsory.

false

79. The development of high-potential employees is usually a very swift process.

false

92. In a performance appraisal, the term validity refers to whether the appraisal measures all aspects of performance, both relevant and irrelevant.

false

93. To rate employee behaviors, an organization begins by defining which behaviors are associated with the employees personality traits

false

95. Traditional performance management (TPM) differs from total quality management (TQM) in that it assesses both individual performance and the system within which the individual works.

false

98. Self- appraisals are appropriate as the basis for administrative decisions.

false

Performance management involves monitoring, measuring, and evaluating, but does not include providing consequences for employees' performance

false

37. Pierre is a foreman in a plant. He has 25 line workers who report to him on the night shift. From what you have read about organization charts, what do you know for sure?

he has a wide span of control

33. Using _______, Sensotix emphasizes using the chain of command to make sure the right people do the right things at the right time.

hierarchy of authority

40. Many new companies and small businesses opt for a(n) _____ because they have a limited amount of employees.

horizontal structure

54. _______ refers to a process of systematically developing training to meet specified needs.

instructional design

88. According to Myers Briggs Type Indicator, extroverted types (E) gain energy

interpersonal relationships

58. According to your text, managers will be most likely to support training if:

it will solve a significant problem

11. A head chef of a restaurant encourages his subordinates to be creative in the culinary arts. He does not believe in using prescribed recipes while cooking. Rather, he allows them to create unique recipes and use different ingredients to prepare dishes. This implies that the head chef established ________ goals.

learning

20. Dr. Slotsky is a well-liked professor. Last term, no one received lower than a B in any of his courses. Dr. Slotsky may be suffering from ______ perceptual error.

leniency

86. The MBTI identifies individuals' preferences for source of energy, means of information gathering, way of decision making, and _____.

lifestyle

16. An example of a(n) ______ goal is when Melissa's manager sets a goal for her to produce 16 widgets per hour.

objective

89. In assessment centers, typically, each assessor observes and records _____ employees' behaviors in each exercise.

one or two

57. Faulkner and White company, a firm that builds enterprise resource planning products for customers, wants to implement training programs for its employees as an HR initiative. Senior Management proposes the use of an instructional design process. Which of the following should ideally be Faulkner and White's next step?

organization analysis

39. The Meyers Motor Company today is very different from the same company of 1965, yet many essential characteristics remain so the "Meyers is still Meyers." This suggests that organizations have ______, this means to retain and transmit information from past to future members of the social systems.

organizational memory

12. Barry set himself a goal of bowling at least one game above 250 out of 300 possible before the end of the season. This is a ______ goal.

performance

9. _______ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluation, and providing consequences for performance expectations.

performance management

15. Denise sets a goals of completing the literature review portion of her research paper by Sunday night. This is a(n) _______ goal.

project

83. A(n) ________ is a career that frequently changes based on changes in a person's interests, abilities, and values and in the work environment.

protean career

85. For assessment to work efficiently, and employee must be:

provide suggestions to improve his or her weak skills

18. When monitoring performance, Frank watches all the following except:

setting goals

36. _____ is the number of people reporting directly to a given manager.

span of control

34. Aligned goals start with the _______.

strategic plan

14. Jenna and Martin complete their part of Project Zenith. Their progress is best measured against ______ goals.

task

59. In person analysis, which of the following is a primary variable that can be affected by training?

the employee's ability

82. Which of the following is true of the relationship between training and development:

the goal of training is preparation for the current job

53. Which of the following consists of an organization's planned effort to help employees acquire job-related knowledge, skills, abilities, and behaviors?

training

2. The functions of performance management processes include guiding employee development and making employee-related decisions.

true

24. The idea of organization design is that organizations are more effective or successful when their structure supports the execution of corporate strategies.

true

25. AQR company has a horizontal structure. They attempt to dissolve departmental boundaries and reporting relationships as much as possible.

true

26. Members of boundary less organizations communicate primarily through virtual methods.

true

30. A hollow structure is also known as a network structure.

true

31. Quantile Inc. decides to save money by grouping together people who need similar materials and equipment. This is known as a functional structure.

true

4. Typically, managers overemphasize performance goals and underemphasize learning goals.

true

41. Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge, skills, or behavior by employees.

true

43. Instructional design logically should begin with a needs assessment.

true

44. Effective training include performance standards that are measurable.

true

50. For on-the-job training (OJT) programs to be effective, an organization should review OJT practices at companies in similar industries.

true

51. Training programs use case studies to develop employees' management skills.

true

6. In order to fit a situation, a manager should consider creating behavioral, objective, or task/project goals as appropriate.

true

61. Development implies learning that is not necessarily related to an employees current job.

true

63. The approaches to employee development fall into 4 broad categories: forma education, assessment, job experiences, and interpersonal relationships.

true

64. The most frequent uses of assessment are to identify employees with managerial potential to measure current managers' strengths and weaknesses.

true

66. Research on the validity , reliability, and effectiveness of the Myers Briggs Type indicator is inconclusive.

true

7. Ferdinand sets a goal for himself of finishing the first draft of a project report by Friday. This is a performance goal.

true

70. A performance appraisal process must identify causes of an employee's performance discrepancy and develop plans for improving their performance.

true

72. An organization can use downward moves as a source of job experience.

true

73. Job rotation increases employees' understanding of different companies functions

true

76. In goal setting for career management, the employee is responsible for identifying the goal and the method of determining progress for that goal.

true

77. Women and minorities often have difficulty finding mentors.

true

78. Succession planning focuses on high-potential employees.

true

8. Negative feedback can have a positive motivational effect.

true

80. Research suggests that managers who participate in programs like Individual Coaching for Effectiveness (ICE) improve their skills and are less likely to be terminated

true

90. Performance management requires knowing what activities and outputs are desired, observing whether they occur, and providing feedback to help employees meet expectations.

true

91. Performance management systems are established to meet three broad purposes of the organization: strategic, administrative, and developmental.

true

94. The critical-incident method requires managers to keep a record of specific examples of thee employee acting in ways that are either effective or ineffective.

true

96. Using an employee's manager for feedback is very useful because managers' own success depends so much on their employees' performance.

true

97. Peer reviews are an excellent source of information about performance in a job where the supervisor does not often observe the employee.

true

99. The improvement of an employee's performance varies according to the employee's ability and level of motivation.

true

Coaches are peers or managers who work with other employees to motivate them and give them feedback

true