Business Integration Ch. 10

Select all that apply Which of the following tasks are part of human resources? (multiple select question) assigning tasks to workers hiring workers to fulfill company needs training workers compensating workers

hiring workers to fulfill company needs training workers compensating workers

Allyson had a meeting with the human resource manager and explained that she was leaving the company because her co-workers, Nate and Henrik, were always telling crude jokes and looking at photos of scantily-clad women on the Internet. What is the reason for Allyson's departure from the company?

hostile work environment

Kellen often feels uncomfortable around her manager. He puts his arm around her shoulders when he discusses a project with her and often jokes that they are the best "couple" in town and should go out on a date. What type of harassment is Kellen experiencing?

hostile work environment

A compensation plan refers to Blank______.

how much people are paid for their work

Defining and designing work, evaluating performance, and retaining employees are tasks that fall under which department?

human resources

A(n) _______________ allows management to ask an applicant detailed information about his or her experience, skills, and attitudes, in order to get an idea of whether he or she would fit in with the company.

interview

What is the employee organization called that represents labor in negotiations with management?

labor union

A separation occurs in which of the following situations? (Select all that apply) (multiple select question) transfer layoff retirement termination resignation promotion

layoff retirement termination resignation

What are three examples of benefits that provide additional compensation to employees beyond wages? (multiple select question) life insurance commission sick days bonuses paid vacation

life insurance sick days paid vacation

The closing of a work site so that employees cannot go to work is known as a(n) _______________.

lockout

The striking employees at Williams Restaurant Supply were told that the worksite would be closed and they would not be allowed to return to work. Replacement workers would be used to fill their positions. What type of management tactic was the company using?

lockout

A bonus is defined as Blank______.

monetary reward offered by companies for exceptional performance as incentives to further increase productivity

A performance appraisal based on number of cars sold or percentage of defects on an assembly line is an example of a(n) Blank______ since it is quantifiable. Multiple choice question.

objective assessment

A(n) _______________ introduces and familiarizes a new employee with fellow workers, company procedures, and the physical property of a company.

orientation

True or false: It is illegal for a potential employer to ask an applicant about his or her social media accounts, like Facebook.

False

Blank______ is a public protest against management practices and involves union members marching at the employer's site.

Picketing

Developing a pool of qualified applicants from which management can select employees is the task known as _______________.

recruitment

When a company needs to hire employees, it wants to select people from a pool of qualified applicants. What is the process of forming this pool of applicants?

recruitment

What are the four components of the selection process of HRM? (multiple select question) recruiting reference checking training the application interviewing testing

reference checking the application interviewing testing

Labor unions and management reach agreements through the process of _______________ _______________.

collective bargaining

The negotiation process of management meeting with unions representing workers to discuss changes in working conditions, wages, and terms of employment is known as Blank______.

collective bargaining

What incentive system pays a fixed amount or a percentage of the employee's sales?

commission

During his interview with the human resource manager, Kent asked about the benefits the company provided. What would be one thing the HR manager might tell Kent about with regard to benefits?

company health insurance plan

Pay and benefits make up a worker's Blank______ plan.

compensation

A(n) Blank______ goal is to get a union and the business to focus on the issues of a dispute and to prevent negotiations from breaking down, thus continuing discussion.

conciliator's

What are the two general categories of financial compensation?

wages & salaries

Salaries are most closely associated with _______________-collar workers.

white

Through observation and study, a job _______________ determines information about a job—the tasks that comprise it and the environment in which it will be performed.

analysis

In the first stage of the selection process, the individual fills out a(n) _______________ form that usually asks a potential employee for his or her name, address, telephone, education, and work experience.

application

One of the most commonly used personality test is Blank______.

the Myers-Briggs Type Indicator

The first stage of the selection process is Blank______.

the application

All of the following are part of a job analysis except Blank______. the specific tasks required of the job the compensation associated with the job the environment in which a job is to be performed the skills and abilities needed to perform the job

the compensation associated with the job

Wayne sells fire protection systems to companies and government agencies. He has a yearly sales goal and receives a percentage of this goal for each system he sells; the more he sells, the more money he makes. How is Wayne being compensated?

through a commission plan

Why are many companies hiring employees representing a diverse background?

to better serve their diverse customers

Even though Joe's Vegetarian Cuisine hired qualified, educated chefs, the restaurant chain still must make sure they know how to do the specific job tasks required at Joe's. This takes place during Blank______.

training

Jared was hired by creative auto works because he has the knowledge and skill set desired by the company. However, Jared still needs to know the precise way the company handles all of its auto repairs and paperwork. This is accomplished through Blank______.

training

An employee who moves to another job within the company but remains at the same level and pay scale has received a Blank______.

transfer

Lost productivity in the vacated job and an increase in the costs and time to find a new employee are side effects of Blank______ in an organization.

turnover

When employees quit or are fired from an organization and must be replaced by new employees, it is referred to as _______________.

turnover

The Title VII _______________ _______________ of the Act of 1964 prohibits discrimination in employment.

Civil Rights

______ brings in a neutral third party for no other reason than to keep labor and management talking.

Conciliation

_______________ is the term used for the fact that customers, employees, and suppliers come in different ages, genders, races, ethnicities, nationalities, and abilities.

Diversity

Which of the following is not true regarding reference and background checks? Public companies often do more extensive background checks to make sure applicants are not misrepresenting themselves. Many companies engage in continual background checks of their employees. Reference checks should be completed before making a job offer. Internet searches of applicants' social media activities are illegal.

Internet searches of applicants' social media activities are illegal.

Which of the following are true about an employee transfer in a company? (multiple select question) It involves the same skills. It is typically at the same level. It is usually at the same approximate wage. It involves a higher-level position.

It is typically at the same level. It is usually at the same approximate wage.

In the 1960s, Lyndon B. Johnson dealt with which of the following workplace issues and passed laws in relation to it?

affirmative action

True or false: Assessing an employee's performance is one of the most difficult tasks for managers.

True

Select the true statement about labor union employees and wages. Multiple choice question. Union workers receive approximately the same wage as do nonunion employees. Union workers make significantly more than nonunionized employees. Union workers earn significantly less than nonunion employees.

Union workers make significantly more than nonunionized employees.

______ are the financial rewards based on the number of hours an employee works.

Wages

What term refers to the legally mandated plans that try to increase job opportunities for minorities?

affirmative action

A performance appraisal that is not tied to any quantifiable measure is considered to be Blank______.

a subjective assessment

What are the three benefits of fostering and valuing workforce diversity? (multiple select question) ability to better serve a diverse customer base increased innovation and creativity reduced conflict among employees from different backgrounds elimination of discrimination in the workplace reduced use of the company's human resource department

ability to better serve a diverse customer base increased innovation and creativity reduced conflict among employees from different backgrounds

The employees at Jacinta's company all worked very hard throughout the year. Jacinta wants to acknowledge their hard work and provide an incentive for the employees to increase their productivity even further. She decides to give each employee an extra week's pay. What type of financial incentive is this?

bonus

A(n) Blank______ occurs when union members are asked not to do business with a business.

boycott

What is an attempt to keep people from purchasing products from a company?

boycott

Which of the following are likely consequences when a company does not value diversity in their workforce? (Select all that apply) Multiple select question. positive motivation discrimination prejudice greater conflict increased productivity

discrimination prejudice greater conflict

Which four activities are most often part of an orientation to a company? job analysis training and development distribution of manuals reference check tour of the building socializing introduction to fellow workers

distribution of manuals tour of the building socializing introduction to fellow workers

More and more companies are trying to improve HRM programs to recruit, develop, and retain more _______________ employees to better serve their diverse customers.

diverse

The participation of different ages, genders, races, ethnicities, nationalities, and abilities in the workplace is referred to as Blank______.

diversity

Select from the following those items that are secondary characteristics of diversity. (multiple select question) education religion ethnicity geographic location sexual orientation

education religion geographic location

Blank______ is a major advantage of piece wages.

employee motivation

Wages are defined as Blank______.

financial rewards based on the number of hours the employee works or the level of output achieved

Last week, all of the employees at the Nice Night Hotel Group marched in front of their respective places of employment. They carried signs that said they wanted better wages and better working conditions. Which type of labor dispute does this represent?

picketing

Which compensation is based on the level of output achieved?

piece-wage system

Since 1988, this type of test has been restricted to specific government jobs and those involving security or access to drugs.

polygraph

Reference checking usually involves verifying what two items? (multiple select question) marital status offices held and honors received previous work experience community service involvement educational background

previous work experience educational background

An advancement to a higher level job within an organization is known as Blank______.

promotion

Performance appraisals are used for which three purposes? (multiple select question) provide employee feedback compensation recruitment selection of new employees rewards

provide employee feedback compensation rewards

Title VII of the Civil Rights Act prohibits job discrimination based on which of the following? (multiple select question) race or color gender identity age marital status national origin religion

race or color gender identity national origin religion

All of the following are considered primary characteristics of diversity except Blank______.

religion

Financial compensation falls into two general categories: wages and Blank______.

salaries

A financial reward calculated on a weekly, monthly, or annual basis is referred to as Blank______.

salary

Strikebreakers, people hired by management to replace striking employees, are also known as "_______________" by striking members.

scabs

A company that needs to fill several positions is in the process of collecting information about applicants and using that information to make hiring decisions. What process is the company in?

selection

Which three things have already taken place before training begins for an employee? (multiple select question) selection development performance assessment position offered acceptance of an offer

selection position offered acceptance of an offer

Rashid is looking to promote one of his employees to a supervisory position. He has several people in mind and all of them are qualified. He decides to promote the person that has been with the company the longest. Rashid is using Blank______ as the basis for his decision.

seniority

What term is given when employees leave the company due to resignation, retirement, or terminations?

separation

A(n) Blank______ is one of the most effective weapons labor has and occurs when employees walk off the job.

strike

An employee walkout is also called Blank______.

strike

Which management tactic is usually a last-resort measure since it greatly diminishes the relationship between management and labor?

strikebreaking