Business Management Ch. 7 Managing Communications

4 forms of effective communication are_

Accuracy Timeliness Completeness Credibility

The main goal when communicating is___

mutual understanding

two-way radio

technical term for texting or direct messaging

Media Richness Model

A theory of communication media usage that proposes that effective managers match the richness of the media to the ambiguity of the task.

networking

A way of making and using contacts to get job information and advice

Withholding blame and criticism is a part of which key skill for improving effective listening? a. Focus fully on the speaker b. Avoid interrupting c. Avoid seeming judgmental d. Show your interest

Avoid seeming judgmental

Non-verbal communication

Communication aside from words and spoken language that help to derive meaning and understanding

Formal Communication

Communication in which information is shared along the different levels of the organizational structure and complies to specific processes and standards

lack of confidence

Especially in speaking situations, the sender may come across as nervous or tentative, causing the receiver to question whether the message is accurate or if the sender should be believed

Which of the following is the richest medium of communication listed? a. Face-to-face b. Video conferencing c. Two-way radio d. Telephone

Face-to-face

Downward Communication

Information that comes from the management level and is communicated to employees at a lower level

What is terminology that is specific to a particular profession or group? a. Dialect b. Organizational communication c. Jargon d. Office interaction

Jargon

What is being receptive to new or different ideas called? a. Self-awareness b. Open-mindedness c. Good communication d. Biased thinking

Open-mindedness

Perception Barriers

Perceived biases toward or against certain departments or functions can be the cause of serious miscommunication.

Soft Skills

Personality traits and interpersonal skills that directly affect your relationship with other people

Open-door policies and round tables can help an office get past some of the _________ that hinder an organization's communication. a. Status differences b. Physical barriers c. Perception barriers d. Workload balances

Physical barriers

To overcome barriers:

Regular communication Open communication lines Improve self-awareness Be open-minded Improve listening skills

The Communication Process is...

Sender Receiver Message Medium Encoding Decoding Noise Feedback

observing office relationships is a large part of which key step to understanding office politics? a. Spotting the influencers b. Being visible c. Knowledge is power d. Helping others

Spotting the influencers

Which organizational barrier includes both actual and perceived differences? a. Organizational language b. Perception barriers c. Work overload d. Status differences

Status differences

Poor listening skills

The barrier that we see most often is simply a failure to listen properly.

Elevator Pitches

The designed and practiced quick speeches designed to grab someone's attention and get them wanting to know more about you and your business

Communication

The two-way process of reaching mutual understanding, in which participants not only exchange information, news, ideas and feelings but also create and share meaning

Office politics

The use of power and social influence to gain advantage, personally or for the benefit of the organization.

Which of the following is the least rich medium of communication listed? a. Face-to-face b. Video conferencing c. Two-way radio d. Telephone

Two-way radio

Management By Walking Around (MBWA)

Unstructured approach to hands-on, direct participation by the managers in the work-related affairs of their subordinates, in contrast to rigid and distant management

language differences

Variations in speech and language that can cause miscommunication

lack of credibility

a lack of trust between the receiver and sender

Physical Barriers

a sense of how much an organization values openness of communication from the way the desks and tables are set up, or the way the office space is organized

First, and foremost, any communication you are a part of needs to be ________. a. Accurate b. Timely c. Complete d. Well-known

accurate

External communication

any communication to those outside of the organization

Noise

any factor that keeps the message from being properly receieved

According to the video above, how many different distinct dialects of English are spoken in the United States? a. At least 5 b. At least 10 c. At least 15 d. More than 20

at least 10

What are the different things that get in the way of complete understanding of a message? a. Blockades b. Barriers c. Boundaries d. Individuals

barriers

One of the most important things managers can do to improve communication is ___________. a. Shut their mouths b. Communicate more c. Be nicer to employees d. Pay higher wages

communicate more

telephone communication

communication over the phone, should be basic and not require great understanding

The types of sources you use for information and data in your communication has the greatest effect on which aspect of effective communication? a. Accuracy b. Timeliness c. Credibility d. Completeness

creditibility

Status Differences

differences between persons of higher and lower ranks that are both perceived and actual differences

According to the communication process, ______________ is the process of assembling the message into an understandable language for the receiver. a. Medium b. Noise c. Encoding d. Feedback

encoding

Horizontal communication

formal requests and discussions that need to be had between different departments or functions that are at the same level

What is the informal transmission of information, rumors, and gossip from person to person? a. Management By Walking Around b. Grapevine c. Water Cooler d. Effective Communication

grapevine

2 concepts of informal communication are_

grapevine and management by walking around (MBWA)

______________ communication is the formal requests and discussions that need to be had between different departments or functions that are at the same level. a. Downward b. Horizontal c. Upward d. External

horizontal

organizational language

industries and organizations have their own languages referred to as Jargon, which is terminology that is specific to a particular profession or group.

Message

information being communicated

What is the level of detail contained in a piece of information? a. Medium b. Feedback level c. Information richness d. Information effectiveness

information richness

Upward communication

information that comes from the subordinate level and is communicated ip to the managerial level

Informal communication is typically based on ___________ within the workplace. a. Hierarchy b. Proximity c. Personal relationships d. Randomness

personal relationships

What is the individual barrier that comes into play most often when a message is not understood? a. Poor listening skills b. Lack of credibility c. Language differences d. Biases and stereotypes

poor listening skills

biases and stereotypes

preconceived notions and beliefs about people and information

According to the communication process, the ______________ is the individual(s) to whom a message is directed. a. Receiver b. Sender c. Medium d. Message

receiver

Informal Communication

spontaneous, casual, and unofficial method of exchanging information in an organization

Jargon

terminology specific to a particular profession or group

Emotional Intelligence (EI)

the ability to identify and manage your own emotions and the emotions of others

Receiver

the individual(s) to whom a message is directed

Grapevine

the informational transmission of information, rumors, and gossip person to person

Information Richness

the level of detail contained in a piece of information

Medium

the method, or channel, of transmission of the message

Encoding

the process of assembling the message into an understandable language for the receiver

Decoding

the process of interpreting the message for understanding

Feedback

the reaction or given response by the receiver

face-to-face communication

the richest medium and the best way to communicate serious, formal information where the reactions need to be known immediately

Sender

the source of the message that initiates the communication cycle

The example of Amazon purchasing Whole Foods was given to emphasize which element of effective communication? Select an answer and submit. For keyboard navigation, use the up/down arrow keys to select an answer. a. Credibility b. Completeness c. Timeliness d. Accuracy

timeliness

______________ communication is the information that comes from the subordinate level and is communicated up to the managerial level. a. Downward b. External c. Upward d. Horizontal

upward

Work overload

when someone if focused on many different tasks, they likely aren't truly focused on one of them

written documents

writing should be used for more informative or informal purposes