Business Management-Chapter 12

Which of the following statements about disabilities is true?

Accommodations for disabilities needn't be expensive.

Activity-based diversity training teaches employees the practical skills they need for managing a diverse work force, skills such as flexibility and adaptability, negotiation, problem solving, and conflict resolution.

False

Affirmative action actually makes good business sense in terms of cost savings, the ability to attract and retain talent, and business growth.

False

The fastest-growing population group in the United States is ____.

Hispanic-Americans

A disability is defined as a mental or physical impairment that substantially limits one or more major life activities.

True

Affirmative action and diversity are not only different in their definitions but also in their purpose, how they are practiced, and the reactions they produce.

True

Refer to Wal-Mart. What is one strategy Wal-Mart can use to alleviate the alleged gender discrimination?

Use mentoring

As the German pharmaceuticals company decided to implement a diversity training program, its human resources managers discovered the Americans reached decisions very quickly. One German manager described them as "hip shooters." He said, "We [Germans] are more analytical. We're more logical and systematic." This discovery had to do with ____.

deep level diversity

____ within P&G's management has led the company to realize that Hispanic consumers "are more likely to support a company or brand that is active in their community."

diversity

To help companies reduce age discrimination, their managers can ____.

ensure that younger and older workers interact with each other

Refer to Unilever. After studying the problem, the executive committee discovered that the company recruited the same number of men and women, but women were not being promoted to the top management positions. This probably resulted from the existence of a(n) ____.

glass ceiling

U.S.-based McKinsey & Co., the global consultancy, draws its consultants from more than 40 countries. A benefit of its global hiring is that it raises cultural sensitivity. In other words, this benefits McKinsey & Co by ____.

improving the quality of problem solving

Companies in several industries are now waking up to the market needs of gays and lesbians. Through diversity programs, organizations are actively recruiting and hiring gays and lesbians to ____.

promote business growth

Which of the following might account for the disparities between the percentages of African, Hispanic, and Asian Americans among the general population and their smaller representation in management positions?

racial or ethnic discrimination in the workplace

When the world's biggest manufacturer of locks looked at its employee composition, it discovered that its workers were either over 50 or under 30 because the company had done little hiring during the 1980s and 1990s. ____ was needed to get these two groups to respect each other's work abilities.

social integration

Which of the following is a paradigm for managing diversity?

the learning and effectiveness paradigm

Jean-Marie has excellent keyboarding skills and enters data for a marketing research firm. Jean-Marie is also vision-impaired. In order to perform his job, Jean-Marie needs a computer monitor that produces oversized print so he can read it. Providing the monitor to facilitate Jean-Marie's job performance is an example of ____.

assistive technology

Organizational plurality is consistent with ____.

the learning and effectiveness paradigm