Business Management Exam Review (Std 8)
What management theory focuses on understanding employee motivation, conflict, expectations, and group dynamics?
Behavioral management theory
Which of the following are components generally included in a company's business plan?
Company description, financial plan, and marketing plan
Which of the following is an ethical issue that a business manager might encounter?
Conflict of interest
What is often the result when businesses are able to achieve and maintain a quality culture?
Customer satisfaction
Which of the following statements about continuous improvement is NOT true?
Each organizational level and department should work independently in the continuous improvement process.
What type of behavior is a manager exhibiting when s/he has the ability to make judgments without showing favoritism?
Ethical
Which of the following is an example of continuous improvement?
Following an annual self-assessment and improvement process
What is the potential benefit to a business that continuously takes action to improve the quality of its goods and services?
Higher demand
Which of the following is an example of a quality-control measure?
Inspect purchased parts used to manufacture products.
What product-management activity involves determining when project tasks should be performed?
Scheduling
Why are management theories important?
They help managers analyze the outcomes of their actions.
What is one of the main purposes of a business plan?
To explain company goals
Why do most businesses use some type of quality control method at work?
To minimize errors
Which of the following is a problem associated with scientific management theory?
Workers might intentionally under-perform so that their performance is evaluated against a low standard.
An organization with a quality culture would have executive-level managers who are
committed, involved, and take responsibility for quality
The Fisher Manufacturing Company has been receiving a lot of complaints about product breakage problems with the model 2YZ. Fisher has been working with its parts vendors and production-line personnel to try to determine why the problems are occurring. This is an example of a product-quality issue related to
durability.
A primary reason it is important for businesses to continuously try to improve work processes is to
increase efficiency.
A person who wants to start a new company and needs financial support should develop a business plan to present to potential
investors
When Jack, a manager with the DYZ Company, uses the company car to run personal errands during working hours, he is acting unethically because he is
misusing company resources.
One of the purposes of developing a business plan is to _______________________ for the business.
provide direction
An advantage to businesses of using quality control methods is that these methods often
reduce costs.
Ken's manager, Linda, tells other members of the department that Ken is receiving a six percent salary increase. Linda is exhibiting unethical behavior because she is
revealing confidential information
One of the most important aspects of the project management involves
setting goals.
Businesses develop a quality culture by a combination of continual improvement and
teamwork.
The total-quality approach found in today's business-services industry focuses on
the customer's perception of the services experience.