Business Management Final Review

Which of the following is an example of an activity associated with the directing function of management?

A manager disciplines an employee for inappropriate behavior in the workplace.

In management, a primary organizing activity is?

Assigning responsibility

Organizing can help companies handle issues with __________ so employees know to whom to report and who is responsible for what.

Authority

Why is leadership an important aspect of directing?

Employees follow direction when they respect managers as leaders.

What is an important question that a manager must consider when hiring a new employee?

How will the company compensate this worker?

How does having a customer-service mindset benefit a business's employees?

It helps employees advance in their careers.

A plant manager, or a department head, would be an example of which level of management?

Middle

Which of the following has a direct impact on a manager's span of control?

Number of subordinates

Which of the following is a benefit to businesses of orienting new employees?

Reduces turnover

As a manager, Pablo is taking steps to correct a problem that is affecting the business's productivity. Which of the following types of control is Pablo using?

Rework

Which type of customer relationship management software would be most appropriate for a company that is looking for a more efficient way to track leads, prospects, and customers?

Sales force automation technology

What are the three primary characteristics of an effective control system in a business?

Suitable, understandable, and timely

Tom is meeting with a wealthy entrepreneur from Argentina in a few weeks. Tom admits that he does not know much about Argentina's culture and customs. What advice would best help Tom prepare for his meeting?

Tell Tom not to worry about language barriers and social differences because most Argentinians are familiar with the American customs.

Are non-complainers a more difficult problem for businesses than complainers?

Yes, because the salesperson does not have an opportunity to handle the complaint.

The first step in handling customer complaints is to:

ask the customer to be brief.

A company posts checklists near equipment to help employees follow the proper guidelines when operating machinery. This is a form of __________ control.

feedforward

Directing is pervasive, which means that it:

happens at every level of the organization.

A primary activity of the directing function of management is:

initiating action.

One activity associated with the directing function of management is:

instructing employees

A business's human resources department is responsible for coordinating the ____ for employees.

purchase orders

Most businesses provide employee orientation as soon as new employees report for work because:

that is when employees are anxious to learn.

Salespeople sometimes have difficulty meeting the needs of customers who:

voice their opinions in a loud manner.