Business, Marketing, and Finance I: Unit 1 Test

Concerns, thoughts, worries, or boredom on the part of the listener that take away from his/her ability to attend to the speaker's messages are all ____________________ distractions.

internal

The purpose of active listening is to ___________________________________________.

let the speaker know that the message has been heard and understood

It is important to be patient when learning to exhibit cultural sensitivity because it is a _________________.

lifelong process

Paying attention to a speaker involves _________________________, ________________________, and ____________________________.

making eye contact,; putting aside distracting thoughts; taking note of the speaker's body language

___________________ dimensions include those things that can change during your lifetime such as family status, education, religion, and geographic location.

secondary

The four pillars of a business's social responsibility are:

1. Economic responsibility 2. Legal responsibility 3. Ethical responsibility 4. Philanthropic responsibility

_________________________ is most likely to help a listener avoid random thoughts from occurring while listening.

Visualizing the words the speaker is using

Positive communication allows people from different backgrounds to -------------------.

build respect for one another

Being respectful of the receiver's culture is an example of ___________________ in communication.

courtesy

A family's customs, habits, and traditions are known as its ______________.

culture

Poor lighting, noise, or an uncomfortable chair are all examples of _______________________ distractions.

environmental

Poor posture is an example of a __________________ barrier to effective communication.

non-verbal

Asking for clarification about a speaker's message is called _____________.

questioning

____________________________ and the __________ are not the same thing, but they do overlap.

Business ethics; laws

During communication, people often make ______________ that can create __________________ to effective communication.

mistakes; barriers

Communicating positively with individuals who are different from you can provide you with ___________________________________

new perspectives and ideas about life

A tense jaw, frown, or wrinkled brow are al examples of ___________________________ that indicate anger or frustration.

non-verbal cues

Eye contact, facial expressions, and body language are all examples of _________________________________.

non-verbal cues

Saying "I understand" is an example of a(n) ____________________________ a listener can use to show a speaker that he/she is listening.

acknowledge response

When ______________________, the receiver should: provide feedback when the speaker is finished talking, show the speaker that you are listening by nodding occasionally, and use words such as "yes" and "uh huh" to demonstrate proof of listening.

active-listening

Being _______________ means communicating as efficiently and clearly as possible without including any redundant or irrelevant information.

concise

Being __________________ in communication means using correct grammar, spelling, punctuation, and syntax.

correct

Valuing other people and their ideas, even when you are very different from them, is showing ______________ by adjusting your opinions and behaviors.

cultural sensitivity

An _________________ question requires longer, more detailed answers. EX: "Why do you like to vacation at Lake Michigan?"

open-ended

When a speaker concentrates on every word spoken and misses the main message, he/she is guilty of ___________________.

over-listening

Restating a message in your own words is called ______________________.

paraphrasing

When businesses donate a portion of their revenues to charity, they are being _____________________.

philanthropic

___________________ dimensions of diversity include those things that cannot be changed such as age, race/ethnicity, and nationality

primary

All the ways in which people differ are known as ________________.

diversity

During ___________________ communication, you should: make eye contact with your speaker, maintain an appropriate speaking volume and tone, match your facial expressions to your words, and maintain appropriate posture.

face-to-face

A business's ethics determine whether or not an action is acceptable for that business, especially if the action _________________________________.

has a negative impact on others

Consequences of poor business ethics include the following: _____________________, ______________________, __________________, and ____________________.

increased internal problems; negative public image; decreased customer loyalty; increase risks of lawsuits

Using communication methods inappropriately is an example of a _______________________ barrier to effective communication.

sender-created

It is both the ______________ and the ________________ responsibility to ensure effective communication.

sender; receiver's

Behaviors such as spelling words incorrectly or using filler words are carries to effective communication because _________________________.

these behaviors distract from the actual message.

One difference between business ethics and the law is that business ethic are often ____________________.

unwritten

A ______________________ question is a question that usually can be answered with either a "yes" or a "no"

closed-ended

If you take too much personal credit for your own work on a group project, you might offend a group member who comes from a culture of ___________________.

collectivism

Being ____________ in communication means including everything that is necessary to understand the message.

complete

Listening differs from hearing because _____________________________________.

listening is an active process

Without effective communication skills, you are unlikely to receive a ____________________ at work.

promotion

Providing safe working conditions for employees is an example of a business's ethical obligation to its ________________________.

stakeholders

________________________ tends to be more formal than other methods of communication because it allows individuals to organize their thoughts meaningfully.

Written Communication

_______________________ involves paying attention, displaying proof of listening, and providing feedback.

Active listening

_____________ is the two-way process of sending and receiving information, ideas, feelings, and beliefs

Communication

_________________________ are crucial for your success as an employee because nearly every job requires communicating with other people.

Communication skills

________________________ people are known to be good listeners.

Empathetic

_____________ are the basic principles that govern your behavior.

Ethics

______________________ is when someone believes that his/her own culture is naturally better or superior to other cultures.

Ethnocentrism

_____________________________ can cause barriers to effective communication before an interaction even begins.

Stereotypes and generalization

______________________ is being open and truthful when communicating.

Transparency

_________________________________ means acknowledging differences as assets.

Valuing diversity