C202

Kelsey and Coye are new managers at two local credit union branches. As part of their onboarding, they will participate in performance management training. A key component of this training is human biases and errors. Kelsey thinks her greatest challenge will be distinguishing between employees' potential (knowledge, skill, etc.) and actual performance (results). Coye says his challenge will be providing authentic ratings to employees rather than giving higher than deserved ratings to avoid conflict. Kelsey and Coye, respectively, are concerned with which of the following human biases or errors? a. Contrast effect and first impression bias b. Recency effect and halo effect c. Central tendency and stereotyping d. High potential error and leniency error e. Opportunity bias and horns effect

...d. High potential error and leniency error High potential error occurs when potential is confused with performance. Leniency error occurs when high ratings are given to all employees regardless of their performance.

issues are a frequent reason for derailed mergers. Cultural Ethics Diversity Performance

Cultural

Which of the following is a first step of a change initiative? Coerce employees. Change focus to innovation. Identify key goals. Train managers.

Identify key goals.

Todd and Becky have worked together for 5 years. While they have never been friends, they have been cordial. Recently they have both been asked to apply for the same new position, which would be a promotion. Todd is noticing lately that Becky has been sabotaging his work. She withholds information, blames him for shortages in equipment, and his reports mysteriously go missing from the printer. Todd has shared his concerns with their supervisor and lodges a formal of allegation ____________. a. Bullying b. Disparate Treatment c. Adverse Impact d. Discrimination

a. Bullying Workplace bullying is repeated incidents or a pattern of behavior that is intended to intimidate, offend, degrade, or humiliate a particular person or group of people

________ between HR and employees is extremely important. a. Communication b. Cultural differences c. Clarification d. Compassion

a. Communication

Jeff is the Employee Relations Director for Weber Industrial in the Northeast. Jeff has a cordial relationship with all the company's unions. However, Jeff always carries the union contract with him and never discusses issues with the union without referencing the contract first. Jeff is using which labor relations strategy__________? a. Compliance strategy b. Adversarial strategy c. Avoidance strategy d. Collaboration strategy

a. Compliance strategy

JB Industrial is preparing for one or more mergers and acquisitions this year. All of the following are key HR activities during the process except __________. a. Designing combination HR processes b. Facilitating knowledge transfer and rapid learning c. Identifying who will stay and who will go d. Managing the change process e. Monitoring and strengthening the new culture f. Assisting in conducting due diligence

a. Designing combination HR processes

A large commercial landscaping service in the Southwest requires all Hispanic applicants for crew boss positions to have a U.S. high school diploma. Native English speakers are not required to have a high school diploma. The stated business purpose of this requirement is to ensure that the Hispanic applicants speak English well enough to perform the job. This is an example of__________. a. Disparate treatment b. A bona fide occupational requirement c. Adverse impact d. A business necessity

a. Disparate treatment Disparate treatment is a way to prove illegal employment discrimination. An employee who makes a disparate treatment claim alleges that he or she was treated differently than other employees who were similarly situated, and that the difference was based on a protected characteristic.

Adam works for Colleen as a data analyst at ABA Technology. Adam is a good performer, and Colleen relies on him to train all new hires in his department. Recently, and following a stellar performance appraisal, Adam went to Colleen to request a raise. Colleen is in favor of the raise and brings Adam's request to her superiors. Colleen is simply told that no raises will be awarded at this time. A month later, Adam quits. This is an example of what types of turnover? a. Dysfunctional and avoidable b. Dysfunctional and unavoidable c. Involuntary and dysfunctional d. Functional and avoidable

a. Dysfunctional and avoidable Dysfunctional. The departure of a successful employee whom the company would have liked to retain. Avoidable. Preventable turnover (e.g., turnover due to a lack of promotion opportunities).

Kendra is hiring in her department and is concerned with enhancing organizational culture. Which characteristic she should focus on in evaluating applicants? a. Fit within an organization b. Skills relevant to the position c. Years of work experience d. Relationships with current employees

a. Fit within an organization

Common ways that benefits can impact organizational performance include all of the following EXCEPT? a. Minimizing grievances and complaints b. Reducing turnover c. Increasing employee job satisfaction d. Improving recruiting success

a. Minimizing grievances and complaints

Shelby works in her family's building supplies business. After identifying qualified individuals throughout the local area and online, she tries to reach those individuals to interest them in applying for openings within their company. Shelby is spending her time________. a. Sourcing and recruiting b. Sourcing c. Recruiting d. Referring e. Resourcing and recruiting

a. Sourcing and recruiting

Tucker is the HR Director for a non-profit community action agency with 250 employees. He makes it a priority to participate in all interviews as the various department heads interview job candidates. To promote fairness, Tucker prepared a list of interview questions tailored to each of the 7 different positions in the agency that department heads use during each interview. This is an example of a _ a. Structured interview b. Unstructured interview c. Behavioral interview d. Situational interview

a. Structured interview

What is the purpose of human resource planning? a. To anticipate shortages or surpluses and proactively correct imbalances b. To identify training initiatives for the upcoming quarter c. To determine the HR department's balanced scorecard results d. To set objectives and actions with line employees

a. To anticipate shortages or surpluses and proactively correct imbalances

For what 2 purposes is affirmative action utilized? a. To provide employment opportunities to protected classes or groups underrepresented in employment b. To signal to candidates that the company will not tolerate racism in the hiring process c. To proactively increase diversity in the organization d. To serve as a long-term strategic effort to employee the most diverse workforce possible e. To comply with requirements for a federal contract or grant

a. To provide employment opportunities to protected classes or groups underrepresented in employment e. To comply with requirements for a federal contract or grant

Which type of culture emphasizes formal structures and the correct implementation of organizational procedures, norms, and rules? a. bureaucratic b. entrepreneurial c. competitive d. consensual

a. bureaucratic

Thinking through the ramifications of an employment-related decision in terms of legal risk, particularly in the areas of diversity, health and safety, union relations, whistleblowers, and harassment, is an example of managing ________. a. financial risk b. compliance risk c. operational risk d. strategic risk

a. compliance risk

Mergers and acquisitions often fail because of ________. a. procedural issues b. culture issues c. technical issues d. financial issues

a. culture issues

HRM influences organizational performance through its influence on ________. a. efficient systems and processes b. internal communication methods c. IT infrastructure d. managerial decision making

a. efficient systems and processes

Which type of risk management is associated with the reduction of costs in hiring employees? a. financial risk b. compliance risk c. strategic risk d. operational risk

a. financial risk

Each of the functional areas of HRM must be consistent ________. a. what they reinforce b. in what they cost c. across cultures d. over time

a. in what they reinforce

To expand internationally, ________ have been common organizational strategies . a. mergers and acquisitions b. motivation and performance c. goals and ambiguity d. values and achievements

a. mergers and acquisitions

HRM affects the speed and effectiveness of talent acquisition as well as the development of employees' skills and the identification and retention of top performers. These and other HRM activities that can directly influence the organization's success or failure are examples of ________. a. operational risk b. financial risk c. compliance risk d. strategic risk

a. operational risk

To promote and maintain ethical behavior, managers need to provide ________ feedback. a. performance b. strategic c. constructive d. critical

a. performance

Separations due to poor performance, layoffs, or restructuring are part which HRM function a. staffing b. performance c. hiring d. recruiting

a. staffing

Mark is meeting with his company's senior management team. They are discussing the importance and rising costs of the employee benefits package. Mark is explaining that the most constructive way for the company to view benefits is _____________. a. A cost to be minimized b. A tool for competitive advantage c. A government-mandated burden d. Culturally necessary

b. A tool for competitive advantage

Carol's Cupcakes has announced an upcoming competition to reward the store manager with the highest dollar sales with a paid vacation to a luxury resort. Such a pay-for performance plan will probably have what effect? a. Encourage cooperation among hourly store employees b. Help retain the store manager's who feel they have a chance to win the reward in the coming year c. Encourage teamwork among the store managers d. Increase morale of store managers in historically low-performing locations.

b. Help retain the store manager's who feel they have a chance to win the reward in the coming year

A mid-size pharmaceutical company directs managers as follows: Managers will collaborate with the HR staff in designing an effective training plan and performance management plan for the positions they supervise. Such plans must be based on what key process, and is this directive a policy or procedure? a. Job enrichment and policy b. Job analysis and policy c. Job enlargement and procedure d. Job rotation and procedure

b. Job analysis and policy

Joseph, a 42-year old African American man with Post Traumatic Stress Disorder, applies for a cook position at Bubba's BBQ Shack. During the hiring process, the HR department and managers will need to keep all of the following laws in mind except for: a. Title VII of the Civil Rights Act b. National Labor Relations Act c. Age Discrimination in Employment Act d. American's with Disabilities Act

b. National Labor Relations Act

Jennifer and Blair have been delegated the responsibility of training all sales associates at 40+ stores in the Northwest region. They have one month to present to the Training Director a list of topics for which sales associates need training. During which step of the training program would such a list be developed? a. Design b. Needs assessment c. Learning objectives d. Implementation e. Evaluation

b. Needs assessment

Roger's mother is in the early stages of Alzheimer's disease, and Roger's father died of the disease a few years ago. Roger, who is 55, is very concerned that he will develop this disease as well. Roger would be most pleased if his company offered long-term care insurance. This is an example of a/an a. Mandatory Benefit b. Optional Benefit c. Customary Benefit d. Required Benefit

b. Optional Benefit

Which of the following is NOT one of the 6 functional areas of human resource management? a. Health and safety b. Strategic planning c. Compensation and benefits d. Employee-management relations e. Training and development f. Staffing g. Performance management

b. Strategic planning

Jake's father is the owner of a successful family business in Alaska, but his father recently said he is ready to retire. Jake has decided to resign his position with Fremont Trucking in California, return home to Alaska, and take over the family business. This an example of ____ a. Avoidable turnover b. Unavoidable turnover c. Dysfunctional turnover d. Functional turnover

b. Unavoidable turnover Unavoidable turnover is turnover that could not have been prevented by the employer, such as resignations due to family needs, serious illness, or death.

What should employees change in order to support an organizational change effort? a. behaviors and conduct b. objectives and goals c. behaviors and goals d. objectives and conduct

b. behaviors and goals

Staffing is the process of planning, acquiring, deploying, and retaining employees that enables the organization to meet its talent needs and execute its ________. a. executive strategy b. business strategy c. management strategy d. employee strategy

b. business strategy

What type of culture emphasizes competitive advantage and market superiority? a. consensual b. competitive c. bureaucratic d. entrepreneurial

b. competitive

Which type of risk management involves consideration of legal issues in terms of diversity, health and safety, union relations, whistleblowers, and harassment? a. operational risk b. compliance risk c. strategic risk d. financial risk

b. compliance risk

Which ethical action treats all people equally—or at least fairly—based on some defensible standard? a. utilitarian standard b. fairness standard c. common good standard d. rights standard

b. fairness standard

When new HRM processes reduce the cost of hiring employees, they have reduced its ________. a. strategic risk b. financial risk c. compliance risk d. operational risk

b. financial risk

Which type of risk management involves the speed and effectiveness of talent acquisition, development of employee skills, and retention of top performers? a. compliance risk b. operational risk c. strategic risk d. financial risk

b. operational risk affects the speed and effectiveness of talent acquisition as well as the development of employee's skills and the identification and retention of top performers. influence the organization's success or failure.

Which ethical action is the one that best respects and protects the moral rights of everyone affected by the action? a. fairness standard b. rights standard c. common good standard d. utilitarian standard

b. rights standard rights standard: The ethical action is the one that best respects and protects the moral rights of everyone affected by the action, including the right to privacy, to be told the truth, or to be safe.

A(n) ________ culture that stifles innovation and risk taking is thought to have contributed to Nokia's declining market share. entrepreneurial competitive performance bureaucratic

bureaucratic

Ashleigh is very excited to be adopting a little girl. Under the Family and Medical Leave Act of 1993 her employer, Duke Energy, must allow Ashleigh, an eligible employee, to take a total of ___ during any_____period. a. 12 weeks paid leave; 12-month b. 24 weeks paid leave; 24-month c. 12 weeks unpaid leave; 12-month d. 12 weeks unpaid leave; 24-month

c. 12 weeks unpaid leave; 12-month

Hector is an assistant manager at Lowe's and recently trained his staff on a number of customer service policies, including how to respond to a customer requesting a refund without a receipt. Hector observes Brayden, a seasonal part-time employee, interacting with a customer returning a tool set she had received for her birthday. Since the customer had no receipt, Brayden remembered his recent training, and followed the appropriate policy and procedure to resolve the customer's issue. Which level of Kirkpatrick's training evaluation model is reflected in this situation? a. Reaction b. Learning c. Behavior d. Results

c. Behavior

Daniel is the Benefits Director for large accounting firm in Phoenix. He is implementing and overseeing an employee wellness plan. His goal in offering the wellness plan is to __ a. Increase family security b. Improve skills c. Decrease absenteeism d. Increase retirement security

c. Decrease absenteeism

Kris is a highly skilled ER nurse with years of experience. Hospitals, near and far, are always approaching her with employment offers. One of the smaller local hospitals is currently offering Kris an $8,000 signing bonus. What is this an example of? a. Direct compensation b. Base compensation c. Indirect compensation d. Severance compensation

c. Indirect compensation

Susan has worked for ABC Technology for the last 5 years. In the last year Susan's mother has been very ill and has required extensive care. ABC Technology allowed Susan to take as much time off as she needed to care for her mother. The company was very supportive throughout the ordeal. Susan feels a moral obligation to stay with ABC technology. This is an example of what type of commitment? a. Organizational b. Affective c. Normative d. Continuance

c. Normative Normative commitment: Feeling obliged to stay with an organization for moral or ethical reasons.

During summer vacation, Mindy worked as a character at a theme park. The job required her to wear a heavy costume over her body including her head. Mindy suffered a severe heat stroke, which left her ill for months. Fortunately, Mindy received medical care through her employer's worker's compensation. However, Mindy's ability to return to school have been affected. What can Mindy do? a. Sue her employer for endangering her health b. Sue her employer for loss of educational opportunity and for her scholarship money c. Nothing because she is prevented from suing her employer by workers' compensation laws d. Nothing because she is prevented from suing her employer since she accepted medical care instead of paying for her own medical care

c. Nothing because she is prevented from suing her employer by workers' compensation laws

Harry's on the Hill, a regional car dealership, employs about 70 people, most of whom work on a partial commission. In order to ensure adequate staff on the weekends, Harry's employee handbook states the following regarding time off from work: Requests are submitted to the immediate supervisor at least 7 days prior to desired time off. Supervisors determine if time off can be granted after considering overlapping requests. Supervisors communicate back to the employee if the request is approved or denied. What is this an example of? a. Psychological contract b. Policy c. Procedure d. Progressive Discipline

c. Procedure

Diamond Industries is experiencing a long-term slowdown in sales. Consequently, it needs to permanently lay off a number of its hourly manufacturing employees. In order to buffer the impact of the layoff on these workers, the company will voluntarily offer a security benefit known as: a. Unemployment Insurance b. Outplacement Compensation c. Severance Pay d. Cobra Benefits

c. Severance Pay

planning can help to ensure that an organization has people ready to assume leadership positions as soon as those positions become available. a. Change b. Strategic c. Succession d. Performance

c. Succession

As the HR Director for a non-profit community action agency, Valerie is working on a system that will ensure leadership continuity, prevent key positions from remaining vacant long after incumbents leave, and reduce incidents of premature promotion. What type of system is Valerie creating? a. Workforce redeployment b. Replacement planning c. Succession management d. Skills inventories

c. Succession management

Sally is Jane's direct supervisor, has a good knowledge of what Jane's job requires, and is familiar with Jane's recent performance. This is called_. a. Task assessment b. Task evaluation c. Task acquaintance d. Task acknowledgement

c. Task acquaintance

Sally has recently been laid off from her position at the furniture building factory due to the company closing. Which mandated benefit would offer Sally coverage? a. Workers Compensation b. Severance Pay c. Unemployment Insurance d. Family Medical Leave Act

c. Unemployment Insurance

The purpose of the organizational function of HRM is to ________. a. attract, hire, devise, rework, and refresh talent b. detain, hire, devise, reward, and refresh talent c. attract, hire, develop, reward, and retain talent d. detain, hire, develop, rework, and retain talent

c. attract, hire, develop, reward, and retain talent

What type of competitive strategy does a firm have to determine its place in the market? a. financial b. management c. business d. performance

c. business

How can HRM create value within an organization? a. by only hiring people with advanced degrees b. by keeping pay as low as possible c. by making the company better at executing its strategy d. by leasing employees to save money

c. by making the company better at executing its strategy

Which type of culture emphasizes loyalty and tradition, and encourages employees to stay with the organization for a long time? a. competitive b. bureaucratic c. consensual d. entrepreneurial

c. consensual

What can be reinforced or undermined by its fit with the organization's business strategy? a. approach b. values c. culture d. strategy

c. culture

Which type of culture emphasizes creativity, innovation, and risk taking? a. consensual b. competitive c. entrepreneurial d. bureaucratic

c. entrepreneurial

What are the four broad types of organizational culture? a. entrepreneurial, bureaucratic, consensual, directorial b. administrative, bureaucratic, consensual, competitive c. entrepreneurial, bureaucratic, consensual, competitive d. administrative, bureaucratic, consensual, directorial

c. entrepreneurial, bureaucratic, consensual, competitive

The standards of moral behavior that define socially acceptable behaviors as right or wrong are known as ________. a. laws b. policy c. ethics d. strategies

c. ethics

________ and ________ are a way for organizations to achieve growth, expand internationally, and respond to industry deregulation. a. values and achievements b. motivation and performance c. mergers and acquisitions d. goals and ambiguity

c. mergers and acquisitions

When a company creates new HRM initiatives to strengthen employees' ethical awareness and company culture to enhance its competitive advantage, it is managing ________. a. compliance risk b. operational risk c. strategic risk d. financial risk

c. strategic risk

Effective ________ planning is essential to the success of a merger or acquisition. a. diversity b. succession c. talent d. performance

c. talent

An organization's ________ is a system of beliefs about how its employees should be treated. a. business philosophy b. employee philosophy c. talent philosophy d. strategic philosophy

c. talent philosophy

What ethical action is associated with balancing the most good and the least harm? a. common good standard b. fairness standard c. utilitarian standard d. rights standard

c. utilitarian standard

Which ethical action is consistent with certain ideal virtues including civility, compassion, benevolence, etc.? a. rights standard b. utilitarian standard c. virtue standard d. fairness standard

c. virtue standard

Involving employees in a ________ management effort can improve their commitment to that change. culture concept change control

change

Rolling out a new benefits program is one of the most common ________ managed by HRM. strategies changes concepts theories

changes

Business strategies can be reinforced or undermined by their fit with the firm's ________. approach culture values strategy

culture

Jana is developing a new training program for a large division of her company. If successful, this could provide career opportunities for Jana. Although it has been challenging, Jana feels that she is properly managing the stress of such an undertaking and feels excited and eager to see the final product. Jana is experiencing ___ a. Dysfunctional stress b. Workplace stress c. Emotional stress d. Functional stress

d. Functional stress Functional stress: The experience of a manageable level of stress that generates positive emotions including satisfaction, excitement, and enjoyment. A challenging project is an example of functional stress. Functional stress can lead to positive outcomes, including job satisfaction.

Landon, the Director of Employee Development for an airline, is designing a tuition assistance program for the employees. He wants to assess whether or not the program will have a good return on investment for the airline as part of the employee benefits offerings. To do so, he is building in a long-range assessment system that will measure all of the following except _________. a. Employee satisfaction with the program b. Retention of employees who have used the tuition assistance c. Internal promotions of employees who have used the tuition assistance program d. Grades earned by employees on tuition assistance

d. Grades earned by employees on tuition assistance

Eric is the Director of Human Resources. If he wants to help increase the organizational performance of the company he works for, what should he do? a. Advise the Finance Director to make smarter financial decisions b. Research the market's need for improved products and services c. Revise the ultimate long-range goals of a company d. Improve the company's ability to cope with growth and change

d. Improve the company's ability to cope with growth and change

Martin manages a team of 21 investment bankers. Martin likes to think of himself as a distinguished professional, so he always wears a dress shirt, tie, and jacket. On Monday, he walks into the morning meeting and fires male employees who are not professionally dressed. What has Martin done? a. Not broken the law as the fired employees should have worn a suit b. Not broken the law as the fired employees are not in a protected group c. Possibly broken the law because firing these employees is not at all fair d. Possibly broken the law since no fired employees were female

d. Possibly broken the law since no fired employees were female

Ari is currently developing a new compensation plan for DRA Software Company. It is important to make sure that what is being rewarded by the compensation system is strongly tied to organizational objectives, because people tend to __________________. a. Guess what they think management wants done b. Produce what is convenient c. Avoid doing unpleasant tasks d. Produce what is measured and rewarded

d. Produce what is measured and rewarded

Valerie's department budget is being cut so she is trying to decide if she should not award holiday bonuses to any of her 30 employees this year, or let go of her 5 part-time employees. Which ethical standard is she applying? a. Rights b. Fairness c. Common good d. Utilitarian e. virtue

d. Utilitarian- the ethical action best balance good over harm.

JD's Manufacturing employees are trying to unionize. Recently the CEO made the following statement: " If workers vote yes for the union, the company will close, lay them off, or move to Mexico." Which Act made the CEO's statement unlawful? a. Taft-Hartley b. Landrum-Griffin c. Clayton d. Wagner

d. Wagner The Wagner Act (officially the National Labor Relations Act of 1935) guarantees the right of nonmanagerial employees of firms engaged in interstate commerce to join unions and bargain collectively.

What type of culture is commonly associated with rules and formal structures? a. competitive b. entrepreneurial c. consensual d. bureaucratic

d. bureaucratic

Which ethical action shows respect and compassion for all others, especially the most vulnerable? a. utilitarian standard b. rights standard c. fairness standard d. common good standard

d. common good standard

Taking workplace health and safety seriously helps to reduce ________ risk. a. operational b. strategic c. financial d. compliance

d. compliance

Compensation received in the form of salary, wages, commissions, stock options, or bonuses is called ________. a. secondary financial compensation b. indirect financial compensation c. nonfinancial compensation d. direct financial compensation

d. direct financial compensation

Managing organizational change is the responsibility of which type of manager? a. executive resource b. executive c. front line d. human resource

d. human resource

Compensation including free meals, vacation time, and health insurance is called ________. a. nonfinancial compensation b. secondary financial compensation c. indirect financial compensation d. direct financial compensation

d. indirect financial compensation

Rewards and incentives given to employees that are not financial in nature, including intrinsic rewards received from the job itself or from the work environment, are called ________. a. secondary financial compensation b. indirect financial compensation c. direct financial compensation d. nonfinancial compensation

d. nonfinancial compensation

By providing the raw talent that the system will manage, staffing influences the effectiveness of which system? a. succession management b. change management c. strategic management d. performance management

d. performance management

What type of management involves aligning individual employees' goals and behaviors with organizational goals and strategies? a. strategic management b. change management c. succession management d. performance management

d. performance management

Which type of risk management encompasses the HRM initiatives to strengthen ethical awareness and company culture? a. financial risk b. operational risk c. compliance risk d. strategic risk

d. strategic risk can affect business strategy through the overall talent strategy, company culture, ethics, investments in ppl, and the implementation of change initiatives.

When an organization adopts a new manufacturing process, which HRM function is responsible for improving employees' skills to meet its new talent needs? a. managing b. hiring c. recruiting d. training

d. training

Amazing Apps develops applications for the iPad. After initial success, additional new hires are needed to more quickly develop products and get them up on the Apple Store. Creativity and programming talent of new hires will be critical to the company's future success. What type of culture is Amazing Apps trying to create? a. Utilitarian b. Bureaucratic c. Ethical d. High performance e. Entrepreneurial f. Competitive

e. Entrepreneurial

What is best used to help employees understand the HR policies and procedures? union contracts codes of ethics employee handbooks values statements

employee handbooks

Which of the following is NOT a role the human resources department plays in an organization? a. Working with leaders to ensure organizational goals are met b. Being a change agent c. Being a strategic partner with senior leadership d. Working with leaders to implement a labor relations strategy in a unionized environment e. Monitoring the organization's health and safety compliance f. None of the above

f. None of the above

HR managers assure that cultural issues are recognized and addressed before, during, and after the ________. performance planning training merger

merger

To be most effective, ________ should be tied to business goals and drive employee behaviors. rates vacancy metrics revenue

metrics

What should companies review before making decisions tied to business goals? vacancy rates revenue metrics

metrics

Starbucks is a good example of a(n) ________ culture. entrepreneurial-oriented people-oriented competitive-oriented consensuality-oriented

people-oriented

Restaurants that schedule their highest performing servers during the busiest shifts are focused on ________ culture. competitive entrepreneurial consensual performance

performance

Sports teams like the New York Yankees and Pittsburgh Steelers consistently excel because of their strong ________ culture. competitive consensual entrepreneurial performance

performance

What sometimes attracts companies to acquire other companies? culture diversity talent and skills culture and diversity

talent and skills

Is the glue that keeps employees committed to the organization and focused on making the efforts to change successful. performance trust ethics diversity

trust