C202 quiz
Which ethical standard is demonstrated in the debate over the appropriateness of the CEO salaries and bonuses that are hundreds of times larger than the pay of the average employee?
Fairness standard
What does the acronym FMLA stand for?
Family medical leave act
Which characteristic of an employee should human resource management focus on to enhance organizational culture?
Fit within an organization
What are two retention strategies for reducing voluntary turnover?
Flexible work and quality leadership
Consolidated Omnibus Budget Reconciliation Act (COBRA) of 1986
Gives workers and their families who lose their health benefits the right to choose to continue group health plan benefits
Which factor may increase a company's voluntary turnover?
Good Economic Environment
Maylee is the CEO of a mid-size manufacturing company in the Northeast and is explaining to shareholders HRM's relation to business strategy. Which one of the following statements is most accurate?
HRM policies and practices align with the business strategy and therefore fluctuate to adhere to the competitive environment and immediate business conditions.
What is affective commitment?
Having a positive emotional attachment to the organization and strong identification with its values and goals
Allowing one disfavored trait or work factor to overwhelm other, more positive performance elements and resulting in an unfairly low overall performance rating is the ________ effect.
Horns effect
A victim of ____ harassment - who may or may not be the target of the harassment- may feel fearful, demeaned, or belittled
Hostile environment
What determines whether stress is functional or dysfunctional?
How manageable it is and the emotions it causes
what process relies on action plans to address expected surpluses or shortages of talent in order to accomplish the organization's strategic goals?
Human resource planning
How does a safe workplace positively relate to employee motivation and engagement?
It encourages an environment for high employee production performance.
How does effective human resource management improve organizational performance?
It enhances a company's ability to cope with growth and change.
How does an employee handbook protect employers?
It ensures that employees are informed about company expectations, policies, and benefits.
How does providing regular feedback to employees relate to their goals?
It helps direct progress toward goals.
Luis thinks his company's policy of using replacement planning for open management position is risky. He'd like to propose replacing that practice with a succession management program. Which statement about succession management is not true？
It identifies one key backup person for each management position
What are two potential costs of voluntary turnover?
It leads to having to train a replacement worker. and it disrupts teamwork
What is the disadvantage of a pay-for-performance plan?
It potentially negates an employee's intrinsic motivation.
Which aspect of an organization is increased when policies of inclusion are adopted?
Its talent pool
Angelo is evaluating voluntary turnover in his department. he is concerned with turnover the company could have avoided. which situation is relevant to his concern?
Katherine resigned because she found Rebecca to be an extremely difficult manager to work for
During which level of Kirkpatrick's training evaluation might participants take a test on the training materials?
Learning
Rewards and incentives given to employees that are not financial in nature, including intrinsic rewards received from the job itself or from the work environment are called ________
Non financial compensation
Which type of compensation can developmental opportunities be considered?
Nonfinancial compensation
sometimes_____ a poor fit is even more valuable than ____ good performers
Not hiring, hiring
Which organization advocates that a well-written and implemented workplace violence prevention program can reduce the incidence of workplace violence in all workplaces?
Occupational Safety and Health Administration (OSHA)
Tyra is a supervisor at a company that raises awareness and support for abused and neglected children. she wants to recognize an employee for being engaged. which of the following employees would be her best choice?
Olivia is an average performer who believes in her company's cause
Why might human resource managers place limited importance on distributive fairness in the hiring process
Only those hired tend to appreciate the outcomes of the process.
Which type of a benefit are domestic partner benefits?
Optional
Starbucks is a good example of a(n) ________ culture
People-oriented
Neglecting one's own concerns to satisfy the concerns of the other person.
Accommodating
An employment practice that has a disproportionate effect on a protected group, regardless of its intent is referred to as ________
Adverse impact
when an employment practice has a disproportionate effect on a protected group, regardless of its intent
Adverse impact ( disparate impact)
A female employer is accused of having an employment practice that negatively impacts women.The employer responds that she has the same requirements for male and female applicants and wants to hire other women.Why is this case a potential demonstration of adverse impact?
Adverse impact is unintentional and relates to policies applied to all employees.
detail the actions to be taken, procedures to be followed, and standards to be met when establishing an affirmative action program
Affirmative action plan
Employers adhere to ________ because they are federal contractors and are required to by law.
Affirmative action plans
employers adhere to ___ as a remedy for past discrimination
Affirmative action plans
Which action enhances employee engagement?
Allowing employees to use their talents
Which act guarantees equal opportunity for individuals with disabilities or those who are perceived as having disabilities?
Americans with disability act of 1990
________ can include but is not limited to provisions for nondiscriminatory recruitment training and promotion.
An affirmative action plan
Which situation is an example of poor person-organizational fit?
An employee has the necessary training and skills for a position, but has a different set of values than the employer.
What is an example of voluntary turnover?
An employee leaves for a higher paying job.
An employer terminates an employee for being unattractive and putting less effort in personal appearance. Why is this permitted under an at-will employment relationship?
An employer can terminate an employee for an immoral reason.
What is the organization's formal system of task, power, and reporting relationships called?
An organizational structure
Job_____ is the first step in designing effective staffing, training, and performance management
Analysis
Shaheed is trying to figure out how the Occupational Safety and Health Administration (OSHA) will impact his new business. He has sought guidance from other business owners he knows in the community. Which of the following statements is true?
Annalee raved about OSHA's great training and educational resources.
Whitney was asked to explain the turnover in her team last month. She'd like to start with an example of functional turnover. Which example should she use?
Ashton quit because he didn't want to do what was requested on his performance improvement plan
What is an example of holding the target of bullying to a different performance standard?
Assigning the target unrealistic goals and deadlines
Rolling out a new benefits program is one of the most common ________ managed by HRM
Changes
Which ethical action shows respect and compassion for all other, especially the most vulnerable?
Common good standard
Which ethical action shows respect and compassion for everyone especially those most vulnerable?
Common good standard
Which ethical standard ensures that suppliers do not employ child labor or provide unsafe working conditions?
Common good standard
______ between HR and employees is extremely important
Communication
Taking workplace health and safety seriously helps to reduce _____ risk.
Compliance risk
Place the steps of progressive discipline in order from first (1) to last (4).Select your answer from the pull-down list. Written warning Counseling Suspension without pay Termination
Counseling-Written Warning-Suspension without pay- termination
Which source of performance information is most knowledgeable about an employee's day-to-day performance in self-managed teams?
Coworker
_______ issues are a frequent reason for derailed mergers.
Cultural
Hofstede's 5 cultural dimensions
Cultural differences can influence the appropriateness and the effectiveness of different HRM practices.Noted scholar Geert Hofstede performed thousands of interviews and substantial research on over 40 countries, ultimately identifying five dimensions that tend to distinguish cultures across countries.
To serve as the foundation of her understanding, LaKita is learning about the 6 function areas of human resource management. Which of the following is NOT a function area?
Customer Service
Which step in an effective training program involves determining the best setting, methods, and materials to be used?
Designing training systems
Job Analysis
Determining hiring requirements Developing a recruiting plan Selecting job applicants for employment Creating employee training plans Designing compensation systems Developing performance evaluation tools and tracking performance metrics
What are two uses of a job analysis?
Developing a recruiting plan and designing a compensation plan for a particular job
Intentional discrimination based on a person's protected characteristics is called _______
Disparate treatment
intentional discrimination based on a protected characteristic: race, religion, national origin , color , sex , disability , or age
Disparate treatment
Organizations that focus on inclusion and are cognizant of the dimensions of gender, nationality , sexual orientation, and disability--- while remaining sensitive to cultural variations are practicing_____awareness
Diversity
Whether employees specialize or generalize is called
Division of labor
Which request might be asked during a case interview?
Show which skills you have that will best benefit this company's goals and mission
Separations due to poor performance, layoffs, or restructuring are part of which HRM function?
Staffing
All young people are lazy or everyone who comes to work early is a high performer
Stereotype
________ often occurs in rejecting an applicant as 'overqualified
Stereotyping
When a company creates new HRM initiatives to strengthen employees' ethical awareness and company culture to enhance its competitive advantage, it is managing _______
Strategic risk
______ planning can help to ensure that an organization has people ready to assume leadership positions as soon as those positions become available
Succession
Compromising
Trying to find some expedient, mutually acceptable middle ground solution that partially satisfies both parties.
An employer who demoted or fired an employee due to the employee's military service is in violation of ?
USERRA, uniformed services employment and reemployment rights act
Which act was intended to curb common work stoppages, strikes, and general labor conflict?
Wagner Act
the ____ prohibits unfair labor practice such as firing worker for joining unions, refusing to bargain with a union representing a majority of workers, or establishing a company union
Wagner Act ( national labor relations act of 1935)
was intended to curb the work stoppages , strikes, and general labor conflict that had become common
Wagner Act ( national labor relations act of 1935)
The Wagner Act ( National Labor Relations Act of 1935)
Was intended to curb the work stoppages, strikes, and general labor conflict that had become common
Which decision can human resource management assist with during the combination stage of mergers and acquisitions?
Which employees to retain
A supervisor has already discussed poor performance with a subordinate, but the employee is not improving. Which corrective discipline step should occur next with a stronger statement of the consequences for failing to improve?
Written warning
Next, Rebecca directs her assistant, Jasmine, to conduct a job analysis by researching information about several front-line jobs. What is the primary outcome of this process?
a detailed job description for new or existing positions
Jeric wants to expand nonfinancial compensation for his employees. He should consider offering
a flexible work schedule
alternative rewards
a personal thank you note, a preferred parking space, a unique reward, or some form of personal acknowledgement from management
Sam is sending out resumes and talking to everyone he meets about his job hunting techniques, this is an example of an
active job seeker
animal shelter employees who are committed to the organization because of its goal of finding good homes for all pets are an example of ______ commitment
affective
proactive effort to eliminate discrimination and its past effects is referred to as
affirmative action
indirect financial compensation
all the tangible and financially valued rewards that are not included in direct compensation, including free meals, vacation time, and health insurance
Rob is completing Jeremy's annual performance review. He should consider all the following sources of performance information EXCEPT ________.
an email from Jeremy's cousin about his role in raising money for a new community center
Kendra, a union member, is refusing to use her employer's products. if she tries to get customers , suppliers , or vendors to refuse to use them too, this will be considered
an illegal secondary boycott under Taft Hartley Act
undergoing ____level of stress for too long can cause health problems including elevated blood pressure and high cholesterol
any
the goal of an organization that offers the benefit of housing, relocation, and transportation allowances is to
attract recruit
The purpose of the organizational function of HRM is to ______?
attract, hire, develop, reward and retain talent
a sensory modality preference for learning by hearing is called
auditory learning
Because incentives tied to goal accomplishment have a strong effect on employees' ________, it is critical to ensure that goals do not have unintended consequences.
behavior
John was just called in for his second interview at ABD Company. The interviewer asked John to tell him about a time when he had to write up an employee and explain how he handled the situation. This is an example of which type of interview question?
behavioral
Many ________ patterns that undermine wellness involve immediate benefits and delayed costs.
behavioral
if the interviewer asks you to tell him about a time when you had to motivate others and describe what you did, what type of interview question is being asked?
behavioral
Employees need to change their _______ for an organizational change effort to succeed.
behaviors and goals
companies use _____ to attract and retain employees, and sometimes to compensate for offering lower pay than their competitors
benefit
which of the following is a type of indirect financial compensation?
benefit
Employee Wellness Program
can address factors including health eating, smoking cessation, weight management, physicals activity, and stress management
voluntary turnover
can be influenced by high unemployment rates and other external factors
motivation
can be undermined by not giving deserving employees rewards
succession management
can ensure leadership continuity , prevent key positions from remaining vacant after the incumbent leaves, prevent transition problems, and reduce incidents or premature promotion
____ interviews are typically used to assess business, reasoning, presentation, and communication skills, and are popular for management consulting and investment banking jobs
case
in what kind of interview is the candidate given a business situation, challenge, or problem and asked to present a well though out solution?
case interview
Some managers think that to maintain motivation, no employee should be given the highest rating regardless of his or her performance. These managers are likely to make what kind of error?
central tendency
Involving employees in a _______ management effort can improve their commitment to that change
change
continuance
commitment leads employees to stay with an organization because they feel that they have to
normative
commitment leads employees to stay with an organization because they feel they should
what is , arguably, the most powerful tool in developing the psychological contrast ( for better or for worse)
communication
Finalist factors
compensation requirements, qualifications and experience, needs, other job offers
Thinking through the ramification of an employment-related decision in terms of legal risk, particularly in the areas of diversity, health and safety, union relations, whistleblowers, and harassment is an example of managing ______
compliance risk
classroom training
conducted face-to-face with a trainer instructing an individual or group of learners
As the new training director, Quinn will develop a training plan for customer service associates who are not performing well. Quinn should start by ________.
conducting a need assessment
_____ is done once the learning objectives are in place
conducting a needs assessment
Peter has been employed at his company for 12 years. he likes his manager and coworkers, but he is not happy with the lack of growth opportunities. He interviews at a competitor and receives an offer, but declines the offer because he doesn't want to risk starting over somewhere else. what is this called?
continuance commitment
The ____effect occurs when a rating determination is made by comparing the target employee with someone else rather than with the performance standards
contrast
one of the most important stress management approaches is to allow employees greater _____ over their work patterns and schedules
control
emotion focused coping
coping strategies focus on the emotions brought on by the stressor
sometimes, an ____ sourcing campaign is only useful for a few months or is copied by competitors and stops being a competitive advantage
create
preparing employees in more than one job or in multiple skills to enable them to do different job is called___
cross training
Business strategies can be reinforced or undermined by their fit with the firms _______
culture
Mergers and acquisitions often fail because of ________
culture issues (when there is a mismatch between values and organizational structures of the two merging organizations)
Disability insurance is considered a
customary benefit
a retirement plan is considered
customary benefit
fixed pay plan
employee's pay is a set amount regardless of performance
Juanita is struggling with the concepts of mandatory, customary, and optional benefits. When she looks at a benefit to determine what type of benefit it is, she should view it from which perspective?
employer
The rehabilitation act of 1973
employers to engage in affirmative cation to promote the hiring of individuals with a disability . Reasonable accommodation
As part of his HR duties, Bart wants to reinforce organizational culture through each functional area of HR. Before identifying which type of culture best describes his organization, he decides to do an in-depth study of performance culture, plus these four broad types of organizational culture:
entrepreneurial, bureaucratic, consensual, competitive
what is the fifth step in an effective training process
evaluate the training
to realize the greatest business value from training, it is essential to
evaluate whether training objectives were met
Systematically collecting the information necessary to make effective decisions about adopting, improving, valuing, and continuing an instructional activity or set of activities is training
evaluation
Giving teams or work groups an actual problem and having them solve it as part of the training is also a type of __________ training.
experiential
which type of recruiting source targets people outside the organization？
external recruiting
studies indicate that _____rewards including bonuses, pay increases , and awards are detrimental to innovation.
extrinsic
issues with perceived ______ can complicate the use of wellness incentives
fairness
When new HRM processes reduce the cost of hiring employees, they have reduced its _________
financial risk
the extent to which organizational rules, procedures, and communications are written down is called
formalization
unemployment insurance
given to workers who become unemployed through no fault of their own
having too many ____ is distracting rather than performance enabling
goals
The Americans with disabilities act (ADA) of 1990
guarantee equal opportunity for individuals with disabilities or perceived as having disabilities.
learning objective
guide the development of the training content and delivery methods
Kimmie developed an employee ________, which contains an overview of the organization along with expectations and guidelines. She also included dozens of ________ to explain the organization's position on a variety of topics followed by ________, which outline steps for successful task completion
handbook, policies, procedures
succession management
helps to retain talented employees who might otherwise leave to pursue higher level positions at other organizations
the system of formal authority in which some employees have a greater amount of formal authority over others is referred to as
hierarchy
Leniency error
high ratings given to all employees regardless of their performance
what is the fourth step in an effective training process
implement the training
the goal of an organization that offers tuition reimbursement is to
improve employee skills
the goal of an organization that offers services that improve the employees' at work experience ( on site oil change, dry cleaning, food, massage, etc) is to
improve retention
At the annual retreat, Janice presented how the HR department and its human resource management policies add value to the organization and influence organizational performance by
improving efficiency and contributing to revenue growth
Which tactic can employers use to improve employee engagement and motivation towards safety?
incentives
Forms of Nonfinancial compensation
include casual dress codes and flexible work hours
the goal of an organization that offers the benefits of health, life, workers compensation , and disability insurance is to
increase financial security
the goal of an organization that offers the benefit of greater 401k matching, financial planning seminars, and long term care insurance is to
increase retirement security
Compensation including free meals, vacation time and health insurance is called?
indirect financial compensation
To help reduce turnover, Nicholas incorporated a realistic job preview into the interview process; this means he ______
informed applicants about all aspects of the job, including its desirable and undesirable facts
OSHA
inspections are conducted on site or via telephone by highly trained compliance officers and are initiated without advance notice
if interviewers are rude or unprepared, if interviews are canceled or rescheduled at the last minute, or if the person negotiating the employment contract is perceived as being unreasonable or unhelpful, this would be considered low ___ fairness
interactional
the degree of respect and the quality of the interpersonal treatment received during the decision making process is known as ____ fairness
interactional
As restaurant manager, Laramie approaches current employees who have relevant qualifications to fill existing and projected job openings at the steakhouse. This process is called ________.
internal recruiting
Many firms, particularly those with a philosophy of promoting from within , first try to fill positions using____ sources
internal recruiting
locating talent currently working for the company that would be a good candidate for another position is called
internal recruiting
Relying exclusively on ___ to fill higher-level positions can limit new insights available to the organization.
internal sourcing
Shara's boss, Anuresh, announced that he is rewarding employees with an extra $500 if they can see 20 more patients this week than last week. Shara finds this offer insulting because she takes a lot of pride in her work and feels like she is giving her patients excellent care and attention. Shara can be described as .
intrinsically motivated
Labor union
is a group of at least two employees who band together as a single entity to address pay, hours, and working conditions with their employer
redeployment
is an alternative to downsizing if the company has openings in other units or jobs
work place violence
is any act or threat of physical violence, harassment, intimidation, or other threatening disruptive behavior that occurs in the workplace
collaborating
is attempting to work with the other person to find some solution that fully satisfies the concerns of both person during a conflict
direct financial compensation
is compensation received in the form of salary, wages, commission, stock options, or bonuses
health insurance
is considered customary beneift
functional stress ( good stress)
is manageable level of stress that generates positive emotions including satisfaction, excitement, and enjoyment
bullying
is referred to as a repeated mistreatment of another employee through verbal abuse, conduct that is threatening , humiliating, or intimidating, or sabotage that interferes with the other person's work
Power distance
is the amount of inequality that exist and that is accepted among people with and without power; higher power distance (e.g., Philippines, Guatemala and Malaysia) is associated with more hierarchial companies that have large gaps in authority and compensation, while lower power distance (e.e., Austia, Isarel and denmark) is reflected in flatter organizations in which employees and supervisors are considered and treated more equally Individualism
workforce redeployment
is the movement of employees to other parts of the company or to other jobs the company needs filled to match the workforce with the organization's talent needs
_____ Identifies important tasks and working conditions as well as the tools and technologies used on the job
job analysis
Reach has shown that organizations that effectively utilize____ financially outperform their competitors
job anaylysis
When a secretary's job responsibilities include receiving visitors and answering phones and are then expanded to include typing letters and sorting mail, it is called ________.
job enlargement
adding more tasks at the same level of responsibility and skill related to an employee's current position is called
job enlargement
moving workers through a variety of jobs to increase their interest and motivation is called
job rotation
when a secretarial workgroup takes turns answering the phones, sorting mail, and typing and filing correspondence , it is an example of _____
job rotation
If employees perceive they are not being treated fairly or equitably by the employer, they are much more likely to ________.
join a union
a sensory modality preference for learning by doing is called
kinesthetic learning
employee engagement
leadership's interest in employee' well being, employees' understanding of their role in the organization's larger goals, and reasonable workload with work-life balance are all drivers of which of the following
_____ is the change in participants' knowledge , skill, or attitude
learning
equal employment opportunity and affirmative action goals are the two primary _____ factors that influence the content of a job offer
legal
allowing employees to ____ helps to decrease employee stress
make decision
Madison was determined to hire only the most talented individuals who were strong fits for the news reporter position. She decided to ask her most trusted and highest-performing employees for their referrals as part of her recruitment efforts because ________.
managers have found that the quality of employee referred applicants is quite high
the family and medical leave act (FMLA) is considered
mandatory benefit
unemployment insurance is considered a
mandatory benefit
social security is considered a
mandatory beneift
A good performance goal is _____, easily understandable, and results oriented
measurable
the organization's basic purpose and scope of its operations is called its
mission
Jarvis offers his employees 10 percent of their base salary for meeting performance goals and up to 25 percent of their base salary for exceeding performance goals. His goal in offering this merit pay is to increase_____ by showing employees that their effort, performance, and the reward complement each other.
motivation
giving an underserving employee an award can undermine the ____ of his or her coworkers
motivation
extrinsic
motivation comes from trying to earn a performance bonus
intrinsic
motivation is derived from an interest in or enjoyment from doing a task
to be ____ , results are described in terms of quantity, quality, cost, or timeliness
mreasurable
performance feedback from the employee's supervisor as well as others who are familiar with an employee's job performance is called
multisource assessment
the_____ prohibits retaliation against employees seeking to unionize
national labor relations act of 1935
the ______amended the Wagner Act to clarify what are considered unfair labor practices by unions and employees
national labor relations act of 1947
development opportunities can be considered a type of
nonfinancial compensation
on the job training
occurs when an individual learns while doing the work
employee engagement
occurs when employees are committed to , involved with, enthusiastic about, and passionate about their work
High potential error
occurs when potential is confused with performance
recognition rewards
often used to reward specific achievements like safety or wellness behaviors
when a supervisor or coworker answers a question or gives feedback, ___ training has occured
on the job
When Raymond and his team discussed the various training methods, they agreed that all the following statements are true except one. Which statement is false?
online learning tools grew in popularity in the early 2000s, but now steadily declining due to federal regulations
HRM affects the speed and effectiveness of talent acquisition as well as the development of employees' skills and the identification and retention of top performers. These and other HRM activities that can directly influence the organization's success or failure are examples of ______
operational risk
Rating an employee's performance low because a production machine broke due to a manufacturing defect is obviously unfair and is called ________.
opportunity bias
Achieving ________ turnover means understanding both the financial gains and costs of different types of turnover and controlling who stays and who leaves.
optimal
a workout facility is considered
optional benefit
creative benefit are considered
optional benefit
_____ are often of high quality but difficult to attract through conventional recruiting methods
passive job seeker
someone who is not actively looking for a new job but could be tempted by right opportunity is known as a
passive job seeker
Workers Compensation
pays for medical costs- and sometimes time off - if an employee suffers a job related injury or illness, and pays survivor benefits in the case of an employee's death
When the employee believes they will 'lose out' on future employment opportunities because the employer focuses on hiring more diverse people, that is called ________
perception of loss
when an individual feels threatened by diversity initiatives
perception of loss
To promote and maintain ethical behavior managers need to provide _______ feedback?
performance
goals affect_____ by affecting the direction of action, the degree of effort exerted, and persistence in pursuing the goal
performance
What type of management involves aligning individual employees' goals and behaviors with organizational goals and strategies?
performance management
____ first includes one's fit with one's leader
person group
A match between an individual and his or her workgroup and supervisor is called _______ fit.
person group fit
research suggests that ___ fit refers in part to the fit between a person's motivations and the rewards offered by a job
person job
Restaurants that schedule their highest performing servers during the busiest shifts are focused on ________ culture
Performance culture
Sports teams like the Yankees and Steelers consistently excel because of their strong ________ culture.
Performance culture
By providing the raw talent that the system will manage staffing influences the effectiveness of which system?
Performance management
Employees should avoid using language that could be interpreted as discriminatory.
Policy
employees accrue 2.15 hours of emergency personal time per pay period. on an annual basis, this equates to the equivalent of 56 hours. Employees may use emergency personal time up to 56 hours
Policy
Employment laws and regulations exist because organizations typically have more_____ than employees do
Power
What are Hofstede's 5 cultural dimensions?
Power distance, Individualism, masculinity, uncertainty avoidance and long term orientation.
As a Disney hiring manager, LaKwan hires job candidates whose abilities, desires, and motivations align with the job's demands, attributes, and rewards. This is called _______
person job fit
The fit between a person's abilities and the demands of the job and the fit between a person's desires and motivations and the attributes and rewards of a job is ________.
person job fit
____fit is how well an individual's value, attitudes, and personality fit with the organization's value , norms, and culture
person organization
The company advocates, in all operational aspects, for diversity of experience, background, and culture to support innovation, workplace environment, employees, customers, and stakeholders.
policy
a ____ is a basic principle or guideline formulated and enforced by an organization to direct and limit its actions in pursuit of long term goal.
policy
Abigail is managing her employer's transition from one health insurance carrier to another. If she does the job well, it will require all of the following EXCEPT ______
presenting employees with directives from leader who are trying to control expenses
If Judy believes that she was not given a fair chance at a promotion because the hiring manager had an implicit favorite and did not give her a chance to demonstrate her skills, she would perceive low ________ fairness.
procedural
A directive instructing employees on specific actions to take in order to achieve an objective is a ________.
procedure
Employees wishing to take time off should give prior written notice to their supervisors.
procedure
To receive reimbursement, employees need to submit receipts from travel and dining.
procedure
Age discrimination in employment act of 1967
prohibits employers from discriminating against any worker with respect to compensation or the terms, conditions, or privileges of employment because he or she is age 40 or older
Title VII prohibits employers from treating applicants or employees differently because of their membership in
protected group
unemployment insurance
provides temporary income during periods of involuntary unemployment
Comparing an applicant's scores only to members of his or her own racial subgroup and setting separate passing or cutoff scores for each subgroup
race norming
central tendency
rating all employees in the middle of the scale regardless of performance
Employment preference given to a member of a protected group is called
Preferential treatment
Outright bigotry is called
Prejudice
What are some common ethical issues in HRM?
Privacy issues, staffing, layoffs and downsizing, rewards, safety, performance appraisal and labor practices
Employees who are using emergency personal time must call and talk to their supervisor as soon as possible, but no later than sixty minutes after the start of their shift. if the supervisor is unavailable, employees may leave a message for the supervisor with a phone number where they can be reached.
Procedure
Pregnancy discrimination act of 1978
Prohibits sex discrimination on the basis of pregnancy , childbirth, and related medical conditions must be treated same way as other temporary illnesses or conditions
National labor relations act of 1935
Protect employee and employer rights and to encourage collective bargaining between labor unions and employers. Prohibits retaliation against employees seeking to unionize.
The goal of affirmative action is to provide employment opportunities to a(n) ________ class
Protected
To conclude the training program and determine its effectiveness, Shade decides to use Kirkpatrick's model. Which answer correctly states the four levels?
reaction, learning, behavior, result
how participants feel about the learning experience
reactions
participant feedback forms are usually used to asses
reactions
Regularly recording employees' performance can make it easier to recall performance and behavior from earlier in the rating period, which lessens the ________ effect.
recency effect
the ____ effect occurs when recent events and performance have a disproportionately large influence on an employee's rating
recency effect
activities that affect either the number or type of people willing to apply for and accept job offers is referred to as
recruiting
total reward
refers to everything an employee perceives to be of value that results from the employment relationship
Jamie shows up to work each day because she has an understanding with her employer that if she always arrives on time and ready to perform her job, her employer will provide the tools, pay, and benefits it promised. Similarly , Jamie's employer provides her with the necessary tools, pay, and benefits based on the understanding that she will show up each day as scheduled and get her job done. This is called
Psychological contrast
Competing
Pursuing one's own concerns at the other person's expense.
Ray is looking for a good example of workforce redeployment to share at next executive meeting. which example is best to share?
Rene was asked to care for patients in the emergency room instead of her regular floor because of a multi car accident
Workers Adjustment and Retraining Notification Act (WARN) of 1988
Requires employers with at least 100 employees to give at least 60 days notice to workers of plant closing
What is a primary function of human resource management?
Retaining talent
A human resource manual specifies that employees cannot be terminated or punished for refusing to follow an illegal request made by a supervisor. Which standard is being applied to resolve this ethical dilemma?
Rights standard
What ethical action is the one that best respects and protects the moral rights of everyone affected by the action including the right to privacy, to be told the truth or to be safe?
Rights standard
Which ethical standard gives an employee the right to refuse If a supervisor tells an employee to handle a toxic substance without appropriate protective gear
Rights standard
Masculinity
refers to how much a society values and exhibits traditional male and female roles. In high masculine cultures, men are expected to be assertive and be the sole provider for the family. Higher masculinity is reflected in a distinction between men's work and women's work. While lower masculinity is reflected in equal employment opportunity often supported w legislation
Individualism
refers to the strength of the ties people have with others in their community. Higher individualism is reflected in greater valuation of people's time and need for freedom with an emphasis on individual and extrinsic rewards whereas lower individualism is reflected in placing a high value on harmony rather than honestly with an emphasis on intrinsic and collective rewards
Uncertainty avoidance
reflects the degree of anxiety felt in uncertain or unfamiliar situations. Higher uncertainty avoidance (e.g., Greece, Portugal, and Uruguay) is associated with a need for structure and very formal and rule-driven business conduct, whereas lower uncertainty avoidance (e.g., Singapore, Jamaica, and Hong Kong) is associated with an informal business culture, greater acceptance of risk, and more concern with long-term performance than with daily events.
FMLA
requires most employers to provide employees up to 12 weeks of unpaid leave to care for family members
____ are how the organization benefits from the training
result
Base pay/salary, career advancement opportunities, and trust/confidence in senior leadership are all top drivers of what?
retention
LaShonda must reduce personnel expenses, so she has decided to cut benefits instead of salary. Which benefit should she consider eliminating?
retirement
pay for performance program
reward employees based on some specific measure of their performance
well performing employees should be
rewarded
In a strong ________ culture, all employees feel a responsibility for safety and pursue it every day.
safety culture
Someone at least somewhat interested in finding a new job, but who inconsistently looks for one, is known as a(n) ________.
semi passive job seeker
Being alumni of the same school, having similar hobbies, or having similar talents with the person being rated can lead to unconsciously awarding higher performance ratings than are appropriate and is called the _____ effect.
similar to me effect
_________ are a type of work sample that gives candidates actual job tasks to perform or simulates critical events that might occur to assess how well a candidate handles the tasks or situations.
simulations
an interviewers asks a job candidate to explain how he might handle a customer conflict if one should occur. what type of interview is being used?
situational
Phillip was called to interview for a public transit driver position. He was told to prepare for both situational and behavioral interview questions, but he is unsure how to differentiate between the two. To help him, you tell him that ________.
situational interview questions focus on hypothetical questions, and behavioral interview questions focus on past work situations
Suzy spends time each morning identifying qualified individuals to recruit for her department. This is an example of ________.
sourcing
process of identifying qualified individuals and labor markets from which to recruit.
sourcing
Pam is working on this year's performance goals for her team. She should make the goals challenging and ________.
specific
Oscar decides to adopt a structured interview approach since he wants ________ with an established method of scoring candidates' answers.
standardized questions
problem focused coping
strategies deal directly with the cause of stress
the human resource_____ process reconciles labor supply and demand gaps with action plans designed to help the organization manage anticipated talent surpluses or shortages
strategy
Identifying and leveraging an employee's ________ is often the MOST valuable part of performance review meetings.
strengths
The small amount of adrenaline generated by mild ________ makes action more likely and even increases the brain's ability to form new memories.
stress
well developed___ interviews are usually good predictors of job success.
structured
what type of interview has consistent , job related questions with predetermined scoring key?
structured
Each quarter Lisa's company asks her to name three people in her department who would make good managers in the future. this is an example of
succession management
Will has not been showing up on time for his shifts at work. As his supervisor, Sara has pulled him aside to talk with him about it, and she has also called him into her office to discuss his tardiness, as well as had him sign a form acknowledging the issue and future consequences. Will was late again today. What should Sara do?
suspend Will for three days without pay
a sensory modality preference for learning by touching is called
tactile learning
Effective _______ planning is essential to the success of a merger or acquisition
talent
In some cases, companies are acquired because the acquiring company needs the _______ of the other company
talent and skills
the manual or computerized record of employees' relevant characteristics experiences, and competencies is called
talent inventory
Ernesto is thinking about creating a program that allows employees to earn additional pay for meeting performance goals. He sees many advantages to this type of program, but Nolan warns him that the biggest disadvantage is
the consequences of not monitoring how employees reach their goals
functional turnover
the departure of a poor performer
Beth, the office administrator, is assigning responsibility for employee performance reviews to key supervisors who have task acquaintance. What factor should Beth consider in making each assignment?
the supervisor's familiarity with the employee and the responsibilities of the employee's position
external factors
the tightness of the labor market, the cost of living, the risk of a coveted finalist being hired by a competitor, and the market level of rewards for the position can influence job offer content.
Dominic has several open positions in his store location and is trying to offer similar benefits to what most of his closest competitors are offering to their employees. When he presents his proposal to the executive team, his best argument is that
these customary benefits will help him compete for applicants
What are ethical standards/actions?
they help us evaluate the ethics of an action
the best performance management process takes place
throughout the year
Fabyola is experiencing unusually high turnover in her department. She considering what to do keep her employees from leaving. Which of the following is a reasonable option?
to train her employees in company specific processes so their skills are more valuable within the company than they are to competitors
the railway labor act
tries to substitute bargaining, arbitration, and mediation for strikes in resolving labor disputes
dysfunctional stress
triggers include a heavy workload, lack of clarity about responsibilities, and low perceived meaningfulness of the work
________ is the glue that keep employees committed to the organization and focused on makin the efforts to change successful
trust
voluntary
turnover methods include a written or verbal resignation , not reporting for work as assigned, or retiring
Marli has just been promoted to a management position within her company and the Human Resources Director has given her a list of common employment laws to review. She is quizzing herself on the Fair Labor Standards Act (FLSA). Which of the following topics should she know is NOT covered by this law?
unemployment
an employee who voluntarily quits or is terminated for cause is not eligible for
unemployment insurance
the goal of _____ is to preserve many other jobs that could be lost if these workers lost their income and spending power
unemployment insurance
Spencer is trying to decide whether or not to join a union at work. which of the following statements about unions is not true?
unionized employees earn 17 % lower wages than nonunionized employee
what type of interview asks different candidates different questions and usually does not have standards for evaluating answers?
unstructured
In an ____ , the target employee is reviewed by one or more subordinates
upward review
give a unique and important perspective on employee strengths and limitations are subordinates may often see their supervisors' interpersonal and leadership behavior tha managers do not
upward reviews
Morgan is offering a position to a candidate and is explaining the indirect financial compensation that would come with the position. Which of the following would be part of the discussion?
vacation time
Providing a way for employees to anonymously vent their frustrations and problems can also be helpful in preventing workplace ________.
violence
most workplace _____ incidents happen when there is an unresolved conflict or when an employee or employee's spouse feels that they have lost control of their lives
violence
Suzy wants to make sure that she is providing the most appropriate training for her employees in locations around the world. She should look into ________ training.
virtual
a company's ____ is defined as the long term goals regarding what the organization wants to become and accomplish, and describing its image of an ideal future
vision
a sensory modality preference for learning by seeing is called
visual learning
companies are increasingly using ____programs to improve their bottom lines while building a great workplace
wellness
when implemented correctly using company - specific research and planning, _____ programs can have big benefits for both the employer and employees
wellness
unavoidable
what type of turnover cannot be prevented by employers, such as a resignation due to family needs, serious injury or death
avoidable
what type of turnover is at play when the employer could have prevented it by addressing issues such as low pay, job stress, or poor work life balance
horn effect
when one negative factor influences assessments of other areas of behavior or performance
Halo effect
when one positive factor influences assessments of other areas of behavior or performance
involuntary turnover
when the organization asks an employee to leave due to factors including poor performance, restructuring, downsizing, or a merger or acquisition, which is not necessarily influenced by unemployment rates
extrinsic
when we are motivated to do a task because doing so will lead to a valued reward, we are experiencing____ motivation
intrinisic
when we engage in a hobby, we are experiencing____motivation
Evaluate the performance of actual or simulated work tasks.
work samples
________ evaluate the performance of actual or simulated work tasks.
work samples
the psychological contrast is the unwritten set of expectations that make up the
working relationship
Which protected classes must a company set hiring goals for under Executive Order 11246?
·Minorities and women
How can HRM create value within an organization ?
By making the company better at executing its strategy
The____ established both minimum wage and overtime rules
Fair labor standards act of 1938
Which ethical action treats all people equally, or at least fairly based on some defensible standard?
Fairness standard
the Taft Hartley Act is also called
National Labor Relations Act of 1947
How does human resource management support organizational leadership?
By providing employees with opportunities for professional development and growth
How do employee wellness programs benefit employers?
By reducing workers' compensation and disability-related costs
Five steps of effective training
1. conduct a needs assessment 2. develop learning objectives 3. design the training program 4. implement the training 5. evaluate the training
FMLA, a qualified employee is entitled to ____ in order to care for the employee's spouse, child, or parent who has a serious health condition. entitled to _____ in order to care for a military service member with a serious injury or illness who is the spouse , son , daughter, or parent of the employee
12 work weeks , 26 work weeks
Bona Fide Occupational Qualification (BFOQ)
A characteristic that is essential to the successful performance of a relevant job function.
What is a critical factor in creating a culture of safety?
A commitment of an organization to the protection and well-being of its employees
What is an example of workforce redeployment?
A firm assigning a Java IT expert to a new client requesting a Java IT engineer
What is an example of opportunity bias?
A manager gives an employee low performance ratings as a result of a failed project, even though the failure was a result of outside factors.
How can human resource managers serve as internal consultants?
By helping managers avoid common training pitfalls
Which situation is an example of a managerial ethical dilemma?
Being asked to directly supervise a family member
Which event should be covered under workers' compensation?
Breaking an arm while at work
Which of the following statements about bullying and workplace violence is NOT true?
Bullying does not result in termination; workplace violence does.
A(n) ________ culture stifles innovation and risk taking is thought to have contributed to Nokia's declining market share
Bureaucratic
Which type of culture emphasizes structures and the correct implementation of organizational procedures, norms and rules?
Bureaucratic
Staffing is the process of planning, acquiring, deploying and retaining employees that enables the organization to meet it's talent needs and execute its _________.
Business Strategy
What should human resource managers use to determine performance metrics?
Business goals
How can goal setting boost employee performance?
By focusing attention on specific objectives
How can performance management help an organization evaluate change initiatives, training procedures, and new technologies?
By generating useful data
How does an organization's human resource strategy support the organization's business strategy?
By helping it to acquire, develop, and retain the talent needed to fulfill its strategy
How does sourcing affect recruiting?
Effective sourcing improves the compatibility of talent pools to open positions.
What is the result of people being committed to, involved with, enthusiastic, and passionate about their work?
Employee engagement
The______ is always responsible for harassment by a supervisor that culminates in a tangible employment action
Employer
What are the four broad types of organizational culture?
Entrepreneurial, bureaucratic, consensual and competitive
Bart wants to reinforce organizational culture through each functional area of HR. Before identifying which type of culture best describes is organization he decides to do an in-depth study of performance culture please these four broad types of organizational culture
Entrepreneurial, bureaucratic, consensual, competitive
Which act prohibits wage discrimination on the basis of sex?
Equal Pay Act of 1963
The standards of moral behavior that define socially acceptable behaviors as right or wrong are know as ________
Ethics
Which type of training includes both role-playing and action learning?
Experiential training
What is a benefit of external recruiting?
External hires can bring in new ideas and insights.
Which belief is an example of bias creating barriers to equal treatment in an organization?
Extroverted employees are the most effective.
Employment decisions that are objective, merit based, and use job related characteristics to determine employment are considered ______ discrimination
Fair
What is the difference between replacement planning and succession management?
Identifying specific backup candidates versus building feeder groups up and down the leadership pipeline
Being unaware of all of the requirements of employment law is called
Ignorance
Lack of knowledge or understanding, which could be the basis for the belief that one will lose out
Ignorance
Which act requires employers to use an I-9 verification form to verify the employment status of every new employee within 3 days of hiring?
Immigration reform and control act
Occupational Safety and Health Administration (OSHA)
Implementing key card access and putting in silent alarms
disparate treatment
Intentional discrimination, different standards of people from protected groups, unequal treatment based on a protected characteristic , discriminatory action or policies
_____ systems are used to communicate information about internal job opening to employees
Internal job posting
What is an example of bullying in the workplace?
Intimidating a coworker
What is the influence tactic that enhances one's formal authority to make a request by referring to precedents, rules, contracts, or other official documents?
Legitimating
HR Managers assure that cultural issues are recognized and addressed before, during and after the _______
Merger
To expand internationally, ________ have been common organizational strategies
Mergers and acquisitions
To be most effective, _______ should be tied to business goals and drive employees behaviors.
Metrics
The Wagner Act is also called the ________.
National Labor Relations Act of 1935
When an employee complains about harassment to an employer, the employer should
Take immediate action
Which law guarantees that a woman can take unpaid time off following the birth of her child without fear of losing her job?
The Family and Medical Leave Act of 1993
The ______ guarantees the right of nonmanagerial employees of firm engaged in interstate commerce to join unions and bargain collectively
The Wagner Act ( National Labor Relations Act of 1935)
What is a psychological contract in the workplace?
The hidden expectations and promises between an employer and an employee
How can human resource managers use performance metrics to benefit their organizations?
They can use metrics that reveal weakness in a critical division to influence staffing plans.
What is a function related to the primary goal of the Occupational Safety and Health Administration (OSHA)?
To correct hazards
What is the goal of an organization that offers the benefits of a wellness program, flextime, and personal days?
To decrease employee absenteeism
What is the goal of an organization that offers an on-site day care for children and elderly people?
To decrease employee stress
What is the goal of the Uniformed Services Employment and Reemployment Rights Act of 1994?
To prevent discrimination against employees who may be called into active military service
What are two reasons why companies offer employee benefits?
To provide employees with work-life balance and to boost employee satisfaction
Why might an organization want to increase its efforts at inclusion and diversity?
To reduce negative public relations
What is the goal of affirmative action?
To seek to remedy past practices that innately caused an adverse effect on applicants
When an organization adopts a new manufacturing process, which HRM function is responsible for improving employees' skills to meet it's new talent needs?
Training
Which factor in successful organizational change can be provided through effective human resource management?
Trust
adverse impact
Unintentional discrimination, same standards for everyone resulting in different consequences for members of at least one protected group, unequal employment related consequences for people with a protected characteristic, facially neutral action or policies
quid pro quo harassment
Unwanted verbal or physical conduct of a sexual nature made as a term or condition of employment or as a basis for employment and/or advancement decisions.
Hostile environment harassment
Unwanted verbal or physical conduct of a sexual nature that creates a hostile, intimidating, or otherwise offensive working environment.
Sexual harassment
Unwelcome sexual advances, requests for favors, and other verbal or physical conduct of a sexual nature.
What ethical action best balances good over harm by going the most good or the least harm?
Utilitarian standard
When southwest airlines cuts all employees' pay rather than laying anyone off it is following what ethical standard?
Utilitarian standard
if an organization uses the principle of taking care of employees to guide its decisions and goals, then this is an example of core____
Values
Which ethical action is consistent with certain ideal virtues including civility, compassion and benevolence?
Virtue standard
Which ethical action is consistent with certain ideal virtues including civility, compassion benevolence, etc.?
Virtue standard
Which ethical standard ask "is the action consistent with behaving my best?" and would represent a company that values honestly by quickly recalling products that might be defective or dangerous
Virtue standard
Perceived breaches of the psychological contract can lead to which of the following?
damaged employee-employer relationship
the goal of an organization that offers the benefits of flextime, personal days, and a wellness program is to
decrease absenteeism
the goal of an organization that offers an on site daycare for kids and elders is to
decrease employee stress
the goal of an organization that offers the benefits of wellness programs, a fitness center, health coaches, and free healthy lunches and snack is to
decrease healthcare claim
what is the third step in an effective training process?
design the training
what is the second step in an effective training process
develop learning objectives
Compensation received in the form of salary, wages, commissions, stock options or bonuses is called?
direct financial compensation
given that most applicants for a position do not ultimately get the job perceptions of ____fairness are often low for most applicants.
distributive
What kind of turnover exists if employees or customers feel the effects of productive employees being replaced by inexperienced workers resulting in a lower quality of productivity?
dysfunctional
Latisha accepted a new position in her company three months ago. She is not very busy at work, has way too much time for the very few projects she has been assigned, and feels like she is not using any of the skills or knowledge gained by achieving a graduate degree. She is experiencing
dysfunctional stress
Factors including conflicting goals and a harsh boss can interfere with job performance and lead to which type of stress?
dysfunctional stress ( over arousal stemming from too many or too few demands continuing for too long )
competitive base pay, job security, and career advancement opportunities are all drivers of which of the following?
employee attraction