C234 (2nd set)
What is an aspect of diversity that has gained recent attention?
Having a more diverse board of directors
___________ interviews have a pre-determined list of questions for all candidates. - No follow-up questions - All candidates are evaluated on the same criteria
Structured or patterned
A __________ is when the accuser files a formal complaint with HR.
formal complaint
Dillon and Dakota have a conflict over what channel the TV should be on during the lunch hour. Dillon likes to watch CNN while Dakota likes to watch Fox news. What is the best course of action their manager should take for this situation?
he manager should encourage the two employees to solve the conflict on their own.
An __________ is one who combines work and family. They are opposite from separators. Their families may visit the office, and they often bring work home or on vacation. Coworkers may know the family members of an integrator quite well.
integrator
result from the failure to conduct reference checks on prospective employees
negligence hiring
Which is generally the most cost-effective way to resolve a dispute?
negotiation
Company XYZ is a shipping company and has each applicant perform a physical test showing that they are able to lift above 75 pounds on a consistent basis. This obviously is going to disproportionately impact women as well as people with disabilities, but it is a business necessity. Is this considered disparate impact?
no
A __________ approach begins with a small number of pre-determined questions and then allows the interview to develop naturally. This approach gives interviews many options for questions, including follow-ups, hypothetical situations, and others. An interviewer may start by asking, "Why do you want to work here?"
non-directive
True or False: Screening applicants based on criminal background checks may cause disparate impact against some minority groups and men.
true
True or False: Successful organizational change depends on management commitment.
true
True or False: The Uniform Guidelines give employers a standard procedure to follow when dealing with adverse impact.
true
True or False: The Uniform Guidelines show the requirements that an employer needs to defend their decisions in their processes and procedures.
true
True or False: The best time to give managers a list of their responsibilities regarding performance management is before formal training
true
True or False: Title VII imposes restrictions on how to score tests.
true
True or False: To build a good foundation for a high-performance culture, the right people need to be in management.
true
True or false: Preventive Training for managers is now more of a rule than an exception.
true
True or false: using only web-based hiring methods can have an adverse impact on minority job applicants.
true
Enhancing a company's reputation as the employer of choice in an industry is often impacted by:
Strong employer brand
True or False: If a test does not pass the 4/5ths or 80% rule, then it is absolutely because of adverse impact.
false
Which of the following new-hire networks is the most effective?
A network of employees who vary in rank
What is a phantom applicant?
A person hired to apply for a job in order to get information about the application process
Many companies advertise positions externally while also posting them internally. What is an advantage of this practice? 1. Decreased time to fill 2. Decreased average cost per hire 3. Current employees are more likely to see the openings 4. Current employees recognize they can be easily replaced
1
Newfangled Credit Services has launched a no-fee credit card with the goal of creating a competitive advantage around timely and friendly customer service (CS). In its first year, 18% turnover occurred in the CS Role. The Vice President has asked you, as the HR Manager, to consider how the recruiting and selection process could be changed in order to decrease voluntary turnover. Which of the following selection methods would be the best addition to your process? 1. A 30-minute observation of someone performing the CS role 2. A full credit report review 3. A selection test on use of computer software 4. A 60 day probationary period.
1
Tracking candidate profiles, references checked and updating job postings can all be accomplished by what tool? 1. HRIS 2. HRWFP 3. HRP 4. HRIT
1
Which of the follow is required for creating strong employee relations within an organization(select all that apply)? 1. Empathy2. Strong ethics3. Aggressivecompensation 4. Employee Handbook
1,2,4
The Uniform Guidelines typically apply to employers having how many or more employees?
15
What year was the Uniform Guidelines on Employee Selection Procedures adopted?
1978
Ashley, one of the customer service representatives at Acme Co., is confronted by her manager about using the company computer to look for an apartment. Ashley shares that she is filing for divorce and needs to leave the house she shared with her partner, Maria. She states that she has only been looking during lunch breaks and appreciates the chance to get personal items done at the workplace. After the conversation Ashley realizes that the manager had been snooping at her desk in order to see her browsing history. Which of the following is true? 1. Ashley has the right to use the work computer for personal reasons. 2. The manager has the right to audit computers for personal use in the workplace. 3. The manager should flex the privacy policy since Ashley is in the midst of a divorce. 4. The manager only has the right to audit computer use if employee productivity is affected.
2
Graham's Bakery opened its second location 2 weeks ago. There have been so many details for the HR Manager, Chris, to complete including hiring for the delivery and clerk positions. She held orientation and made job offers for the positions without having called references. Yesterday, one of the clerks left an oven door open and started a fire in the kitchen. As a result, one of the assistant bakers was taken to the emergency room. Which of the following statements is true? 1. Chris may be charged with negligence for not having checked references. 2. Chris may be charged with negligent hiring for not having checked references. 3. There is no charge pending because the bakery was properly covered by Workers Compensation. 4. The assistant baker was trained regarding safety in the kitchen and should have been more cautious
2
In an effective workplace Diversity & Inclusion program, developing the workforce and communicating about diversity (for visibility) are part of the role of: 1. Board of Directors 2. Senior Management 3. Human Resources 4. Direct Supervisors
2
The internal work-life balance that an organization tries to achieve describes which work/life relationship term? 1. Employee-employer 2. Cultural 3. Strategic 4. Empathic
2
The repeatability or consistency of a selection instrument is: 1. Validity 2. Reliability 3. Standardization 4. Criterion
2
oe and Carlos are teammates at Highcare Hospital in the radiology department. Carlos arrives early for shifts and tends to work during part of his lunch hour as well. While Joe may run a bit late to work, he reads almost every night about patient care and innovations in radiology and may even discuss his most recent learning with physicians by stopping by the hospital on a day off. Which of the flexstyles is more likely to be true of Joe? 1. Separator 2. Integrator 3. Volleyor 4. Innovator
2
13: Georgia Widget Company advertised a Widget Inspector Specialist position in the local newspaper. They received 532 applicants. 258 of the applicants were invited to take part in the interview process. What is the yield ratio for this recruitment source? 1. 2.06%2. 32.65%3. 48.49%4. None of the above
3
Applicant tracking systems (ATS) have the many purposes. Which of the following is not a benefit of ATS? 1. Data collection and data mining 2. Regulatory compliance 3. Increased data privacy 4. Automated messaging
3
Company culture, once established, can be relatively resistant to change. To set a culture that is ethical, all of the following except one is critical: 1. High level of commitment by management and the board of directors 2. Clear statement of workplace values and beliefs 3. Mandatory ethics training only during orientation 4. Clear guidelines for reporting concerns
3
Establishing company monitoring and privacy policies are part of the role of: 1. Board of Directors 2. Senior Management 3. Human Resources 4. Direct Supervisors
3
In an organization in which culture is set up to avoid negative conflict, all of the following except one is likely to be found: 1. Training on conflict that supports conflict as an opportunity for understanding and improvement. 2. Empowerment to handle conflict at the source to resolve it independently. 3. Implementation of a 24/7 crisis hotline. 4. Clear policies about conflict, including a grievance procedure to take when conflict arises.
3
Maryann, a full-time employee at Renew Rehabilitation Center, recently started her family. Two months later, she resigned. In her exit interview, she stated that she was disappointed that the most recent part-time job had not been posted for everyone to see. Which of these statements about employee relations best fit this situation? 1. Management should help high-potential employees look for ways to transfer their skills 2. External postings should be specific to the KSA's of the job 3. Managers should never assume that they know who will and who will not be interested in a job promotion 4. The employee should have been watching for advertisements or let management know she wanted a different role
3
What is informal feedback?
Feedback that covers a specific incident
Paul's Marina is a family-owned business, selling boats and providing repair services for almost 20 years. Business has been good and the family plans to open a second location. The banker suggested that Paul consider developing external partnerships with state agencies and community centers as an important step to support the company's goals. Which of the following is most likely to be the objective to which his suggestion aligns? 1. increase ethics 2. increase understanding of privacy 3. increase diversity in the workforce 4. increase the likelihood of an affirmative action complaint
3
Pinpoint Accounting Services has built relationships with two local colleges (here represented as A and B). In the last round of hiring, the following resulted: College A: # of applicants = 15; hires 7. College B: # of applicants 20; hires 10. How should Pinpoint handle the next round of recruiting? 1. Recruit from college B since more hires were secured from this group 2. Recruit from college A since the yield ratio is higher 3. Recruit from college B since the yield ratio is higher 4. Recruit from both since results change over time
3
The Georgia Bulldog Widget Company started the year with 1,500 employees. During the year they promoted 10 employees and replaced them with external hires and fired 5 employees. The company ended the year with 1,550 employees. To accomplish this goal Georgia Bulldog Widget Company spent $5,000 on internal recruitment efforts and $150,000 on external recruitments. What is the cost per hire? 1. $100 per hire 2. $300 per hire 3. $3,100perhire 4. $3,875perhire
3
Which of the following is true regarding social media's role in workplace investigations? 1. It should not be considered since social media is private, whereas workplace behavior is public 2. It can be considered during the hiring process, but is illegal once someone is hired. 3. It is considered public since it is posted on a public platform. 3. It should be considered since it is an efficient and unbiased resource.
3
How long must an employer keep the I-9 form of an employee?
3 years
Defamation during the selection process occurs when: 1. The candidate shares negative information to one of his references, after not being hired. 2. The person providing the reference shares something negative (but true), resulting in no job offer. 3. The candidate shares something offensive during the interview, resulting in no job offer. 4. The person providing the reference shares something negative (but false), resulting in no job offer
4
Employee Resource Groups (ERGs) are becoming more popular as part of organizational culture. In order to support diversity and inclusion, Premiere Insurance Company wants to implement ERGs. Which of the following is the best approach for the HR department to take? 1. Decide on five dimensions for the pilot groups and invite employees to join. 2. Allow the C-suite to decide what groups they support and carry out the initiative with their permission. 3. Research which ERGs are most popular in the United States to identify which groups to initiate. 4. Survey employees to see what groups are of greatest interest.
4
Which of the following is not an internal recruitment method? 1. Transfers 2. Promotions 3. Employee referrals 4. Internet posting
4
Which of the following selection methods increases the chances that the existing employees will welcome the candidate as a new team member? 1. Structured interview 2. Situational interview 3. Non-directive interview 4. Panel interview
4
How many competencies should managers rate employees on?
4-5
What is the first thing management should do to ensure diversity initiatives succeed?
Make diversity visible in the workforce
What role does the Human Resources manager play in the promotion process?
Acting as the "navigator" of the process
Choose high-performers to auto-fill job openings.
Among the best practices for internal recruiting, which of these is least important: 1. Hold both internal and external candidates to the same criteria. 2. Suggest additional training for unsuccessful applicants. 3. Use job postings to provide transparency about job openings 4. Choose high-performers to auto-fill job openings.
If an organization has an affirmative action plan, how can it gather demographic information about job applicants?
Ask for demographic information separate from the application, making clear that providing it is voluntary
What is the first step in creating a high-performance culture?
Assess the current state of the organization
What is a best practice for developing employees in the organization?
Assign employees to areas where they need experience
Number of days it took managers, legal personnel, and HR to resolve the problem
Average close time
how many new hires leave the company within their first year of employment? An ideal hire-to-turnover rate is low, which means that more people choose to stay on the job than leave.
Average hire-to-turnover rate
Why is it a good idea to avoid quoting an annual salary in the job offer?
Because annual salary quotes can be interpreted by the courts as a contract of employment for a year
What is one of the advantages of workplace conflict?
Brings in an exchange of ideas and creativity
How do you measure the cost of grievances?
By calculating the time spent, loss of productivity, etc. used to resolve the complaint
How is a screening interview usually conducted?
By phone
Division of the reasons for grievances into different categories.
Causes of grievances
Cody, an HR Manager, has received a formal complaint from an employee. Which step would you recommend Cody perform?
Conduct interviews to help uncover the truth.
Measure of efficiency of the conflict resolution process
Cost per grievance filed
When creating a diversity program, each department should be encouraged to _____________in order to increase "buy-in"
Create individual diversity plans
Being aware of different values placed on family
Cultural
organizations that operate with a global footprint should be aware of different cultural values placed on family. In some areas of the world, individuals may be more or less accustomed to working or spending time with family.
Cultural
Which item below is common on job applications but may actually be illegal?
Degrees earned and dates they were received
Many performance management systems have focused on:
Developing improved rating tools
________________ are made up of employees from common backgrounds, experiences, or characteristics. They help engage employees in conversing about network and career opportunities as well and help the organization show they support all employees and foster a greater sense of inclusion.
Employee Resource Groups (ERG)
Working together to figure out what is important in the work/family relationship and how goals can be achieved
Employee-employer work/life relationship
employer and employee perspectives regarding work/life balance should be aligned. These parties should work together to figure out what is important in the work/family relationship and how goals can be achieved. An employer may be able to offer flex time, such as 7-4, 8-5, or 9-6 schedules, or may offer integrative services like childcare at work, in order to demonstrate concern for a healthy work/life balance.
Employee-employer work/life relationship
The first step in the recruitment process is:
Established recruitment objectives
True or False: The disclosure notice that applicants must sign to give employers permission to request their consumer report can be included in the application with the signature of the application also counting as the signature for the disclosure.
False
Which of the following is a result of having an intensely angry employee?
Greater rates of turnover
Who is responsible for helping employees improve performance when it starts to decline?
HR
What is the benefit of filing a formal complaint?
HR is viewed as more neutral
Which employee or group usually extends the job offer?
HR personnel
Who should be involved in establishing recruitment objectives for an organization?
HR, managers, and job incumbents should all give input
What makes Social Media an important type of background check?
Helps the employer see whether the person would fit the job
Selection tests may be best for what type of job?
Highly technical jobs
Cozi Security Company has seen sky rocketing growth over the last six months. The owner needs to bring on more workers, but is concerned the growth spike won't last and that he will end up with a surplus of employees. Which strategy would you recommend the owner use?
Hire temporary employees.
AFTER EACH CANDIDATE'S ABILITY TO PERFORM THE JOB HAS BEEN DETERMINED, WHAT IS THE NEXT STEP IN THE SELECTION PROCESS THE HR MANAGER SHOULD PERFORM?
Hire the best qualified person.
___________ describes the extent to which each person in an organization feels welcomed, respected, supported, and valued as a team member.
Inclusion
With low unemployment rates, high rates of change and increasing technology, why does the modern workplace strive to increase diversity?
Increases flexibility in a changing marketplace
What is a "community of interest" in regards to performance management?
Individuals exchanging experiences and advice with each other
One who combines work and family
Integrators
What is a characteristic of an "intensely angry" employee?
Is in constant conflict and makes others uncomfortable
What is an advantage of hiring from external sources rather than internal sources?
It adds to workforce diversity
KSA stands for
Knowledge, Skills, and Abilities
What is a major reason that has motivated employers to seek ever more efficient ways of screening large numbers of applicants in an objective way?
Large-scale adoption of online job applications
Which of the following data fields on an application is the most likely to lead to a charge of discrimination?
Last wage
__________is when the opposing sides mutually designate a mediator who will assist them to come up with common ground in an attempt to give them mutual benefits. The mediator helps suggest solutions, but the mediator does not make a binding agreement.
Mediation
a person serving as a reference lies about the candidate or intentionally withholds information he/she knows to be true
Negligence reference
THE GEORGIA-FLORIDA TRUCKING COMPANY RECENTLY HIRED SIX NEW DRIVERS.ONE OF THE NEWLY HIRED TRUCK DRIVERS IS INVOLVED IN A DEADLY CRASH 19 DAYS AFTER BEING HIRED BY THE TRUCKING COMPANY. DURING THE LAWSUIT, IT IS LEARNED THAT THE TRUCK DRIVER WHO CAUSED THE ACCIDENT HAD A HISTORY OF UNSAFE DRIVING THAT INCLUDED HAVING HIS LICENSE REVOKED TWICE. GEORGIA-FLORIDA TRUCKING COMPANY IS GUILTY OF:
Negligent Hiring
begins with a small number of pre- determined questions and then allows the interview to develop naturally
Non-directive
What does OES mean in the recruitment process? Onboarding)
Organizational Entry and Socialization (Onboarding)
From a cultural perspective, what should organizations consider when it comes to how employers manage work/life relationships?
Organizations being aware of differing values placed on time spent with family
A LARGE RETAILER IN THE U.S. IS GROWING QUICKLY AND NEEDS TO STAFF THE NEW STORES WITH STORE MANAGERS. STORE MANAGERS ARE RESPONSIBLE FOR FINANCIAL PERFORMANCE, STAFFING AND CUSTOMER SATISFACTION. WHICH GROUP OF HIRING CRITERIA SHOULD BE USED FOR THIS POSITION?
Prior experience in retail, experience recruiting-hiring and financial experience.
What does RJP mean?
Realistic Job Preview
WHICH OF THE FOLLOWING IS A BENEFIT OF RECALLING LAID OFF EMPLOYEES TO FILL JOB OPENINGS? Rehiring laid off employees maximizes legal liability. Rehiring laid off employees is cost-effective. Rehiring laid off employees allows greater career growth. Rehiring laid off employees is required under Affirmative Action.
Rehiring laid off employees is cost-effective.
STEVE STEPS ON A BATHROOM SCALE AND WEIGHS 140 POUNDS. AN HOUR LATER STEVE STEPS ON THE SAME SCALE, BUT THIS TIME HE WEIGHS 180 POUNDS. THIS IS AN EXAMPLE OF WHAT TYPE OF ISSUE?
Reliability
___________ is a measure of how consistent tests results are. A single person taking the same test twice will have similar scores if the test is reliable For example, if an applicant for a secretarial job takes a typing test on Monday and receives a score of 9.5/10, the same applicant should receive a similar score on the same test if he takes it again on Friday. If he scored 4.3/10 the second time, the test may not be very reliable.
Reliability
HR should consider monitoring the___________ to determine how much money the employee relations program has saved the organization. For example, revenue per employee and profit per employee can be monitored to see if the implementation of an effective grievance resolution processes has made any impact.
Return on Investment (ROI)
How much money a company's conflict resolution measures save can best be described as:
Return on investment
WHICH OF THE FOLLOWING TASKS SHOULD BE THE FIRST STEP OF A SELECTION PROCESS?
Review the job description.
organizations should enact policies that reflect changes in the external environment. They should also attempt to build a culture that values employees who spend time with their families and realize a healthy work/life balance. Policies for managing work and family lives can be established for certain individuals or may be more systematic, for all employees.
Strategic
Jerome, a new HR Manager, had been told by administration that the workforce at Miller's Solar Panels has had a greater number of employee relations complaints in the last six months compared to the prior 6 months. Jerome would like to impact a decrease in grievances this year. Which of the following is the best action step for him to take?
Schedule required training for the staff on conflict resolution methods and step
Cozi Security would like to create a conflict-resolution program. Which group should take the lead in the creation and management of the program?
SeniorLeadership
One who makes a conscious effort to keep work and family distinct from each other
Separators
What is STAR stands for (used in behavioral interview)
Situation, Task, Action, Result
RUTH IS CONDUCTING INTERVIEWS FOR THE FIRST TIME. HER MENTOR TOLD HER THAT PAST BEHAVIOR IS OFTEN A GOOD PREDICTOR OF FUTURE BEHAVIOR. WHAT TYPE OF INTERVIEW SHOULD SHE USE TO LEARN HOW SOMEONE MAY ACT IF HE/SHE WAS HIRED FOR THE JOB?
Situational
discussing the past can be useful for trying to predict how someone may act in a future position.
Situational Interview
___________ test is a measure of how consistently the test is administered. For example, taking the test in the same room, at the same time of the day, with the same administrator reading the same instructions—all these standardize a test and make it more likely that it yields useful results.
Standardization
How can an organization improve the effectiveness of performance management?
Start by establishing effective performance management behaviors
Enacting policies that reflect changes in the external environment
Strategic
TDR stands for
Tasks, Duties, and Responsibilities
JAMAL'S ACCOUNTING TEAM IS GROWING QUICKLY AND HE WORRIES THAT NEW TEAM MEMBERS WON'T BE WELCOMED ON THE TEAM. WHAT TYPE OF INTERVIEW SHOULD HE USE TO AID IN THE NEW MEMBERS BEING ACCEPTED?
Team
Three or even more people conduct an interview.
Team interview
What is an advantage to using a team interview?
Team interviews allow more than one person to make the selection decision
Susan, Director of Talent Development, at the Georgia Widget Company has been asked to determine a method to maximize internal human capital opportunities. Which of the following should Susan implement?
The creation of career paths for high-potential employees.
For selection tests, what is reliability?
The extent to which a selection test provides consistent results
Adverse impact analyses evaluate which aspect of the selection system?
The potential or actual effects of the selection system on protected classes
Establish clear guidelines and policies for employees to follow.
The role of the employee handbook in conflict is to:
To aggregate data across multiple locations of an organization, what must be looked at first to see if the data can be reasonably aggregated?
The selection process must be consistent across the locations
What is one reason why selection tests are valuable to organizations?
Their usefulness can be evaluated
Why do past employers not want to give references as often as they used to?
They fear defamation lawsuits
What is a reason that automated systems are not systems that help keep performance management at the forefront of employees' minds?
They require a separate log in and are often used only at peak times
What is one disadvantage to using the non-directive interview approach?
This approach can result in casual or illegal conversations
Why is it important to evaluate an organization's image with regard to the recruiting process?
To help see if it entices people to accept employment
What are automated tracking systems used for?
To manage the entire hiring process
To be a good selection test, the test should have the attributes of standardization, reliability, and validity. One of the great values that selection tests can give organizations is that they are objective, not subjective. True or False
True
True or False: Job interviews are more subjective than selection tests.
True
True or False: One of the most effective ways to reach minority groups with purchasing power is to use the knowledge of minority employees that can relate to them.
True
True or False: When deciding whether to purchase an HRIS, companies must make sure that the program will be useful even when they expand.
True
True or false: a selection test should evaluate the skills that will actually be used on the job.
True
What does position insight mean?
Understanding what a specific job requires
APPLICANTS FOR A POLICE OFFICER POSITION IS ASKED TO TAKE A MATH EXAM TO DETERMINE THEIR QUALIFICATIONS. THREE OF THE CANDIDATES SCORE BELOW THE CUT SCORE ON THE EXAM SO THEY ARE NOT SELECTED FOR THE POSITION. THIS POSITION DOES NOT REQUIRE KNOWLEDGE OF MATH. WHAT IS THE ISSUE WITH THE ORGANIZATION'S SELECTION PROCESS BASED ON THE USE OF THIS TEST?
Validity
____________ is a measure of whether a test actually tests what it is supposed to. Suppose a potential secretary takes a typing test. A high score on the test should mean that he would perform well on the job. If he is hired, a tracking his performance in his new position will help a company check whether their typing test is valid.
Validity
Switch from integrating the work and non-work aspects of their lives at times and separating them at other times
Volleyers
______________switch from integrating the work and non-work aspects of their lives at times and separainge them at other times, depending on their priorities and the circumstances of their professional and home or personal life. -integrates work and family and at other times separates them
Volleyers
True or False: If the organization has a fair policy, there will never be any conflict between the employee's and the organization's needs.
false
What is cultural competence?
When employees can work effectively with those who are different
What is inclusion?
When employees feel valued and part of the organization
When are salary, benefits, and background checks usually arranged?
When the job is offered to the chosen applicant
Diversity has typically focused on which of the following?
Women and minorities
MARCO HAS BEEN ASKED TO CONDUCT AN INITIAL SCREENING OF SEVERAL APPLICATIONS FOR THE WIDGET INSPECTION SPECIALIST ROLE. WHAT INFORMATION SHOULD MARCO USE WHEN CONDUCTING THE INITIAL SCREENING TO DETERMINE IF A PERSON IS QUALIFIED FOR THIS POSITION?
Work experience and Job Specification
Wanda has asked Debbie to help her with tracking down information for the "grievance scorecard". Wanda would like Debbie to provide her with the grievance-filing rate for the last three months. Wanda is asking for information on what metric? a. Number of grievances b. Cost per grievances c. causes of grievances d. average close time e. return on investment
a
GenCo, a start-up company in Silicon Valley is faced with many competing companies who are offering various work/life programs to attract employees. These efforts are making it hard for GenCo to hire the best staff. Recently, GenCo began offering full-time employees six months of paid parental leave and one month of transition in which employees can work flexible or shorter hours to make the company more competitive for new employees. Which aspect of managing work/life relationships is GenCo using to attract employees? a. strategic b. cultural c. employee-employer d. separator e. integrators f. volleyers
a.
What has caused employees to be able to work at all times and places?
advances in technology
This form of ADR is similar to negotiation, but _________ involves a third party, called the_______________. (its like a small court and with ______ as a judge)
arbitrator
The Riverwoods Construction Company has implemented a "Summer Hours" policy which allows employees to work Monday - Thursday during the summer months. The GM for the South East region for the company does not agree with the policy, and does not allow his employees to take advantage of "Summer Hours". This is an example of a failure of which aspect of managing work/life relationships? a. strategic b. cultural c. employee-employer d. separator e. integrators f. volleyers
b
Wanda has been asked to create a "grievance scorecard" to determine the effect of the recent conflict management training all employees attended. To achieve this goal, Wanda has gathered the salary cost of all employees who have reported a conflict during the last 90 days in collaboration with managers, and the HR manager. What metric is Wanda creating to include on the 'scorecard'? a. Number of grievances b. Cost per grievances c. causes of grievances d. average close time e. return on investment
b
What is an example of Negligent Hiring? a. When former employers give good references about a bad employee b. When employers hire applicants who are prone to abusive behaviors c. When employers hire applicants who end up being lazy and irresponsible d. When former employers give bad references about good employees
b
Which of the following statements is true? a. Public employers have more freedom to conduct random drug tests than private employers b. Private employers have more freedom to conduct random drug tests than public employers c. Public and private employers are bound by the same rules in regards to conducting random drug tests d. Random drug tests are now no longer legal as they violate an employee's right to privacy
b
A ________uses questions that ask a candidate to recall a situation in the past in which she utilized a specific knowledge, skill or ability or faced a specific situation. STAR model framework
behavioral interview
True or False: People that are very different tend to more easily communicate and understand one another than people who are very similar.
false
True or False: The Uniform Guidelines are laws passed in 1978.
false
True or False: The domestic and global diversity initiatives will be the same since both are working on diversity.
false
True or False: This adverse impact analysis of the 4/5ths or 80% rule is only applied to the overall selection process and does not work for the individual steps in the process.
false
At Texas Oil & Gas, some employees may want time off around the holidays, but their needs conflict with the company's needs. The organization anticipates such conflicts and works to find solutions. Which aspect of managing work/life relationships is Texas Oil & Gas using ? a. strategic b. cultural c. employee-employer d. separator e. integrators f. volleyers
c
Wanda has asked Chad to help her with creating a "grievance scorecard". To achieve this goal, Chad is researching the root issue associated with each grievance. What metric is Wanda having Chad create to include on the 'scorecard'? a. Number of grievances b. Cost per grievances c. causes of grievances d. average close time e. return on investment
c
What is intragroup conflict?
conflict within a group
An IT help desk department requires all employees to be at work and ready to take calls at the same time to ensure adequate support. The Help Desk Manager requires the employees to work in specific blocks of time and attend to family issues during breaks or use vacation time. Which flexstyle is an appropriate fit for this department's needs and ensures that the employees are at work when needed to maintain adequate support? a. strategic b. cultural c. employee-employer d. separator e. integrators f. volleyers
d
Wanda would like to ensure that all grievances are being closed in two weeks or less. What metric should she include on her "grievance scorecard"? a. Number of grievances b. Cost per grievances c. causes of grievances d. average close time e. return on investment
d
injuring of a person's good name or reputation
defamation
Alyssa, a business consultant, admits that there are many times she has been cooking dinner and took a work call. Rather than view it as a hassle, she sees it as a benefit of flexibility. Alyssa states that "I want to have it all. I want to run this company and keep it going and be part of my kids' lives." Which aspect of managing work/life relationships is Alyssa using? a. strategic b. cultural c. employee-employer d. separator e. integrators f. volleyers
e
Wanda has been asked to create a "grievance scorecard" to determine the effect of the recent conflict management training all employees attended. To achieve this goal, Wanda has gathered the cost of the training and the cost of the grievances filed over the last 90 days. What metric is Wanda creating to include on the 'scorecard'? a. Number of grievances b. Cost per grievances c. causes of grievances d. average close time e. return on investment
e
Normative prescriptions or guides about what people, in general, think is right or wrong are called:
ethics
Raul, is a consultant for a global company that has 5,000 coworkers located in Central and South America as well as the U.S. Three weeks out of every month, he travels extensively to Latin America. During these weeks, he often has late-night dinners with clients. On the fourth week of each month, he telecommutes from his home office. Though he can set his own hours, he typically puts in 60 hours or more per week. On telecommuting days Raul separates work and non-work by stopping at 4:00. On traveling days, Raul integrates his days by responding to family phone calls and personal emails as needed. Which aspect of managing work/life relationships is Raul using ? a. strategic b. cultural c. employee-employer d. separator e. integrators f. volleyers
f
True or False: Building a performance management culture can happen quickly if done correctly.
false
True or False: Employees need to be expected to handle every problem on their own if they are to be competent in their job.
false
True or False: Equal employment opportunity (EEO) and affirmative action are the same thing as diversity and inclusion in the workplace.
false
True or False: Group sessions are the best way to implement anger management training.
false
When an applicant submits more than one application for an open position, how many times should they be counted when completing an adverse impact analysis?
one time
While employees should be the first to attempt to work out their own issues, the organization should first have an _________ to encourage employees to approach managers at any time with concerns.
open door policy
An applicant tracking system benefits an organization by
optimizing data collection and allowing for data mining
In _______ method of resolving workplace conflicts, the aggrieved employee presents his side of a dispute to a small panel of employees and supervisors selected from a pool of employees in dispute resolution
peer review
The degree to which the applicant fits with the company -Will he enjoy working with other employees? -Does the interviewer believe that he will stay for a significant amount of time? -Is he likely to earn promotions and make a career in the company? -Someone who likes to operate with routines and structure may not be the best fit for a laid-back company that encourages flexible work hours.
person-organization fit
Freedom from unauthorized intrusion from employers is a definition of:
privacy
What type of approach should HR professionals take in dealing with their jobs?
proactive
Organizations should conduct _________ to look for problem areas where conflicts may arise. These can examine job analyses and descriptions, policies for determining raises and promotions, and policies for disciplining or firing employees.
regular audits
True or False: More modern tools of incorporating social networking concepts into the feedback process are especially helpful to get younger employees to be aware of performance management.
true
A __________ is one who makes a conscious effort to keep work and family separate. Separators usually avoid discussing their family life while at work and vice-versa. They usually don't bring work home, choosing to finish it at the office. These individuals create clear boundaries between work and life.
separator
___________ interview uses hypothetical situations to ask what candidates would do or how they would act in certain circumstances. (scenario based)
situational
have a pre-determined list of questions for all candidates.
structured interview
Which of the following external recruitment methods best matches the goal of staffing during seasonal cycles?
temp agencies
True or False: Overall, attitudes toward performance management are consistently poor.
true
True or False: Performance management for administrative purposes has become synonymous with burdensome requirements.
true
Why is it important to write up rules, policies, and agreements?
to help managers and employees be clear
Diversity provides the POTENTIAL for greater innovation and creativity, but diversity in and of itself won't guarantee that. True or false
true
True or False: A company can still have claims brought against them regarding disparate impact even if the test is a business necessity if the claim can show that a less discriminatory selection test could be administered.
true
True or False: Administrative purposes can actually undermine good performance management.
true
True or False: Arbitration may be completed within a matter of months whereas litigation may take years.
true
True or False: Disparate impact or adverse impact discrimination happens when the tests or procedures are not necessary for the job in question and they unintentionally and disproportionately affect persons in a protected class.
true
True or False: Diversity today means looking at visible dimensions such as race, age, ethnicity, or gender, but it also means looking at ranges in personality and work style, as well as influences such as religion.
true
True or False: Evaluating bottom-line business results can help an organization see if they have a high-performance culture.
true
True or False: Focusing on specific tools and carefully prescribed steps in a formal system may perpetuate the stigma of performance management as an administrative tool.
true
True or False: Helping employees strike a work/life balance also helps the organization.
true
True or False: It is important not only for HR to work on managing diversity, but also top managers.
true
True or False: Measuring the ROI is a good metric to use to determine what effect diversity is having on the bottom line.
true
