C235 - Training and Development: Topics 1 - 3
Allows the use of copyrighted works under certain conditions:
"Fair use" provision
According to the ASTD survey in 2011, the average direct expenditure for training per employee was:
$1,000-$2,000
"Baby Boomers" refers to those who were born between _______ and _______.
1946 and 1964
Needs assessment is conducted on _____ levels.
3
The Age Discrimination in Employment Act (ADEA) of 1967 prohibits discrimination in employment against persons age:
40 and over
A copyright lasts for the life of the author, plus ____ years.
70
The term "Organization" refers to:
A social unit of people structured and managed to meet a need or pursue collective goals.
The four competency stages are:
Acquiring, applying, mastering, and influencing
In order for an organization to survive and prosper under changing environmental conditions, employees must learn to:
Adapt
Which of the following is an example of a critical implication of globalization for the management of human resources: Terrorism, safety, and security Offshoring Employee development All are examples
All are examples
Copyright is automatically granted when the original work is first: Printed Drawn Saved to a file All of the above
All of the above
HRM includes planning for __________? Recruitment and selection of employees Training and Development Assuring a safe and healthy work environment All of the above
All of the above
Person level of needs assessment: Focuses on individual employees Utilizes individual annual performance review data Determines who needs the training All of the above
All of the above
Training may be aimed at one or more of the following three goals: Improve individual self-awareness Enhance knowledge and skill levels in one or more areas of expertise Increase the motivation to do the job well All of the above
All of the above
_______ is a trait needed for effective performance in HR. Proactivity Risk taking Self-esteem All of the above
All of the above
The term "Competency" means:
An underlying characteristic of an individual that is causally related to superior performance in a job or situation
Before any training and development program is begun, you should first:
Assess the training needs
What are the five basic steps in the training and development cycle?
Assessment, design, development, implementation, and evaluation
According to ASTD, the least common type of training is...
Basic Skills
Organizations can acquire skilled human resources by: Hiring them from the outside Develop them from the inside Both of the above None of the above
Both of the above
Training has gone from being a side issue in the past, to being part of the company's:
Business strategy
The _____________ brought employment practices under the jurisdiction of the courts.
Civil rights Act of 1964
True or False: In most cases, employees will prefer training that is on-line to training that is in person (traditional classroom). TrueFalse
False
True or False: It is only through hiring from the outside that human resource departments are able to upgrade and add to the existing competencies and capabilities of an organization's internal labor pool.
False
True or False: Just like recruitment and performance appraisal and compensation, human resources are also responsible for all training and development.
False (As with the other HR functions, there will be problems and difficulties in implementation of programs unless there is full cooperation and buy-in from line managers and employees.)
True or False: According to the Copyright Act of 1976, if an employee creates an original work as part of his job, the copyright is owned by the employee.
False (If, as part of one's employment, a worker creates an original work, the copyright is owned by the employer. No written assignment is needed. The employer is automatically granted the copyright if the created work was a normal part of the employee's job assignment.)
Training that involves an instructor or on-line materials is a form of ________ training, whereas training that is on the job or coaching/mentoring is a form of _________ training.
Formal; Informal
Training created as a result of immigration and the aging labor force is necessary in order to:
Fulfill the psychological contract between employer and employee
It is illegal to use someone else's work without :
Getting permission from the original owner
Why do some global companies hire people to fill a position that they are not qualified for?
Global companies struggle to find and keep good talent. Hiring unqualified candidates creates a need for training that will improve the employees' capabilities.
The _________ provides the expertise for training and development, but __________provides the context and assures that the training is consistent with organizational goals and objectives.
HR department; Line management
How have advances in technology impacted training?
Has made training more readily available
HRM represents the entire set of activities used by an organization to align its __________with organizational objectives and strategies.
Human Capital
Tacit knowledge, education and experience, and work-related know-how are all examples of:
Human Capital
The acronym "HRM" means:
Human Resource Management
The main reasons why training is becoming increasingly important are because of: I: Globalization II: Advances in technology III: Competitive workforce IV: Increasing workloads
I and II
As of 2011, the most common types of training were: I: Managerial and supervisory training II: Profession or industry specific training III: Training on business practices
I, II and III
SMEs are employees that can be found working in: I: Lower management II: Upper level management III: Middle management IV: Average employee
I, II, III, and IV
A "Learning Organization" adapts quickly by learning at: I: Individual levels II: Team levels III: Organizational levels
I, II, and III
Training brought on by immigration and the aging labor force is necessary in order to: I: Teach necessary technical skills II: Integrate immigrant workers III: Eliminate skill deficiencies
I, II, and III
Line managers are the best source of ________. I: Technical information about job requirements II: Information about which employees need training III: Information on how to train each type of employee
I: Technical information about job requirements II: Information about which employees need training
What is the purpose of a competency model?
Identify what the behavioral requirements are for effective performance
Which role advises on the nature of specific performance problems they see in their assigned areas of responsibility?
Middle management
_______ is to determine if an organization needs training, where it needs training, and the type of training that is needed.
Needs assessment
Newer, more extensive versions of orientation are now frequently referred to as ______.
On-boarding
According to RBV, when can a resource create a competitive advantage?
Only when it is not available to other firms and when it cannot easily move across organizational boundaries.
One of the top reasons employees stay with an organization:
Opportunities for career growth
At what level is learning most difficult to understand and interpret?
Organizational
On what level of needs assessment would you determine what training needs to be done based on low performance and quality?
Organizational
The three levels upon which needs assessment is conduced are:
Organizational level, task level, and person level
In a "learning organization," learning is __________-based.
Performance
Hofstede's categories about the major differences between country cultures are:
Power distance, uncertainty avoidance, individualism/collectivism, and masculinity/femininity
The Copyright Act of 1976:
Protects the authors of original works from others who would use their work unlawfully.
When it comes to training and development, all are the responsibilities of line management EXCEPT: Monitors training needs Provides feedback on the effectiveness of formal training efforts Participates in organizational change efforts Provides input and expertise for individual and organizational development efforts
Provides input and expertise for individual and organizational development efforts
Title VII prohibits discrimination in employment practices on the basis of:
Race, color, national origin, religion, and sex
An organization's training and development reputation can help with:
Recruiting
Training is a major influence on
Retention
Effective behavior on a job requires a combination of:
Skills, knowledge and other characteristics
Corporate culture, management philosophy and practices, coaching/mentoring relationships, and informal networking systems are all examples of:
Social Capital
What is the overarching objective of the HRM system?
Support the organization's efforts toward effectively and efficiently meeting its business goals and accomplishing its strategy for succeeding in the marketplace.
On what level of needs assessment would you assess the skills and knowledge necessary for a person to perform a particular job?
Task
If a painter is commissioned by a business to complete a work to go in the training room of their building, the copyright is owned by:
The business
What role do top performing leaders play in an organization's training and development programs?
The traits that make them top performers are usually what training is designed around
E-learning is:
The use of electronic technologies to deliver information and facilitate the development of skills and knowledge
One of the main reasons employees leave jobs is because:
They are uncomfortable with the working environment created by their direct supervisor
What can be thought of as a "subsystem" in the broader system of overall human resource management?
Training
Where is one of the first places a new employee is sent after he or she is hired?
Training
Training adds value to a company when it links ________ to _________.
Training and learning goals; Organizational goals
True or False: In the late 1970s, the average annual training expenditure per employee was under $100.
True
True or False: Organizations that invest the most in training and development have shareholder returns 46 percent higher than the market average.
True
True or False: The Association for Talent Development (ATD) publishes an annual report on the state of the training industry in which it refers to the state of L&D (learning and development).
True
True or False: The first step, before needs assessment, is to determine the organizations goals and needs.
True
All are considered intangible resources except: Social Capital Intellectual Capital Company Equipment Organizational Capability
Company Equipment
In the resource-based view of the firm, resources are considered potential sources of __________ in the marketplace.
Competitive advantage
Which of the following is NOT one of the "4 C's"? Comprehension skills Collaboration skills Consulting skills Cognitive skills
Comprehension skills
The four characteristics a resource must possess before it is capable of providing a firm with a sustained competitive advantage are:
Create value for the customer, be rare and/or unique, be non-substitutable, and be inimitable.
Human resources works best when combined in ________ and _________ ways.
Creative and Productive
What is the role of a "CLO" or a "CKO"?
Develop training and development processes that align with the organizations long-term needs
When it comes to training and development, all are the responsibilities of human resources EXCEPT: Prepares knowledge and skills training materials Discuss employees' growth and future potential on an on-going basis Organizes training needs assessment Coordinates training and development efforts
Discuss employees' growth and future potential on an on-going basis
Globalization has made this type of training more common:
Diversity
As a result of technology, globalization had become:
Easier
The term "employment security" means:
Employee skills will be kept current so that if they are fired, his or hers job skills will be marketable
Believing that how things are done in the US is the best—or the only—way is an example of:
Ethnocentrism
Organizations often skip a vital step in their training and development programs which is to:
Evaluate the effectiveness of training
Training is used by an organization in order to:
Facilitate goal accomplishment
True or False: Because of the aging and retirements of Baby Boomers, organizations are experiencing an abundance of skilled leaders.
False
In the public-sector, training and development programs seem to be:
Increasing
Under what competency stage is an HR professional who represents the organization to individuals, groups and institutions, inside and outside the organization?
Influencing
Sustained competitive advantage comes from:
Intangible resources
Companies today are not offering employees ________ but, instead __________.
Job security; Employment security
KSAs stands for:
Knowledge, Skills, Abilities
Increases in competitive pressures, when combined with the rapid advancement of technology:
Lead to skills and competencies that quickly become obsolete
The ADDIE Model is meant to be used as a cycle even though many organizations use the model as a _________ series of steps.
Linear
The HR department is more focused on the ________ view of training and development.
Long-term
According to ASTD, the most common type of training is...
Managerial and Supervisory
A finance employee that increases the business and financial perspective of others is an example of what state of HR competency?
Mastering
According to the book, all are examples of copyrighted work except:
Methods or systems
Organizations which primarily focus on bringing in new talent for human resources eventually are faced with what?
Upgrading their existing human resources capabilities.
Which role assesses current organizational effectiveness in broad terms?
Upper level management
What is the "Resource-based view"?
View that pictures organizations as bundles of resources, such as people, capital, plant, or equipment.
