CBA 390 Quiz 2

D Cycle time= 50 minutes. Flow rate= 1/50 =0.02 customer per minute. Bottleneck capacity= Min(1, 1/40, 1/10)= 0.025 candidate per minute or 1.5 candidates per hour. Utilization of the bottleneck resource= Flow rate/ Capacity= 0.02/0.025= 80%

job candidates are leaving an office every 50 minutes. Each candidate goes through three activities during the office visit: verification, written test, and interview. Verification takes 1 minute, the written test takes 40 minutes, and the interview takes 10 minutes. Assume there is only one resource dedicated to each activity. What is the utilization of the bottleneck resource? A. 20% B. 100% C. 2% D. 80%

B Bottleneck capacity= Min(1, 1/40, 1/10)= 0.025 candidate per minute or 1.5 candidates per hour.

job candidates are leaving an office every 50 minutes. Each candidate goes through three activities during the office visit: verification, written test, and interview. Verification takes 1 minute, the written test takes 40 minutes, and the interview takes 10 minutes. Assume there is only one resource dedicated to each activity. What is the bottleneck capacity in candidates per hour? A. 2.5 B. 1.5 C. 1.2 D. 2.0

C

job candidates are leaving an office every 50 minutes. Each candidate goes through three activities during the office visit: verification, written test, and interview. Verification takes 1 minute, the written test takes 40 minutes, and the interview takes 10 minutes. Assume there is only one resource dedicated to each activity. Which of the following conclusions can be drawn ? A. The interview resource is the bottleneck. B. The process capacity is equal to the bottleneck capacity. C. The process is demand-constricted. D. The process is capacity-constricted.

C

On a process flow diagram,________ are used to show the journey of a flow unit from input to output. A. Triangles B. Spheres C. Arrows D. Boxes

B Capacity= 1/[2+3+(2*60) +10]=0.007 customer per second= 0.007 *60 (second/minute)= 0.44 customer per minute

One employee is in charge of the following activites at a bank's drive-through: Activity Time per customer Greet Customer 2 seconds Take Order 3 seconds Process order 2 seconds Print receipt. 10 seconds What is the bank's process capacity (in customers per minute)? A. 33.75 B. 0.44 C. 26.67 D. 0.007

A Capacity= 1/[2+3+(2*60) +10]=0.007 customer per second= 0.007 *60 (second/minute)*60 (minutes/hour)=26.67 customers per hour

One employee is in charge of the following activites at a bank's drive-through: Activity Time per customer Greet Customer 2 seconds Take Order 3 seconds Process order 2 seconds Print receipt. 10 seconds What is the capacity (in customers per hour) of the employee? A. 26.67 B. 211.76 C. 0.007 D. 0.44

C The processing time of a process is the sum of the activity times of all its activities

One employee is in charge of the following activites at a bank's drive-through: Activity Time per customer Greet Customer 2 seconds Take Order 3 seconds Process order 2 seconds Print receipt. 10 seconds What is the processing time (in seconds) of the drive-through process at the bank? A. 33.75 B. 4.25 C. 135 D. 17

A Capacity= 1/ processing time. Capacity at check in, record vital signs, receive treatment, and check out is 1, 0.5, 0.1, and 0.333 patient per minute respectively. The lowest capacity is the bottleneck and is Process capacity = 0.1 patient per minute= 0.1 *60 (minute/hour)= 6 patients per hour. Flow rate= MIN(demand, process capacity)= Min( 2, 0.1)= 0.1 . Cycle time= 1/ Flow rate= 1/0.1= 10 minutes

Patients are arriving at a clinic at a rate of two per minute. Each patient's visit consists of four steps: check in, record vital signs, receive treatment, and check out. A receptionist takes 1 minute to check a patient in. A nurse takes 2 minutes to record the patients vital sign. A doctor spends 10 minutes with a patient. A staff member takes 3. minutes to check a patient out. What is the cycle time of the process in minutes? A. 10 B. Cannot be determined C. 20 D. 30

B Capacity= 1/ processing time. Capacity at check in, record vital signs, receive treatment, and check out is 1, 0.5, 0.1, and 0.333 patient per minute respectively. The lowest capacity is the bottleneck and is Process capacity = 0.1 patient per minute= 0.1 *60 (minute/hour)= 6 patients per hour. Flow rate= MIN(demand, process capacity)= Min( 2, 0.1)= 0.1 . Cycle time= 1/ Flow rate= 1/0.1= 10 minutes. Utilization of checkout= Flow rate/ Capacity of checkout= 0.1/ 0.333= 30%

Patients are arriving at a clinic at a rate of two per minute. Each patient's visit consists of four steps: check in, record vital signs, receive treatment, and check out. A receptionist takes 1 minute to check a patient in. A nurse takes 2 minutes to record the patients vital sign. A doctor spends 10 minutes with a patient. A staff member takes 3. minutes to check a patient out. What is the utilization of the checkout resource? A. 10% B. 30% C. 100% D. 20%

A

When will the utilization of a bottleneck resource be less than 100%? A. When the process is demand- constrained B. When demand is higher than process capacity. C. When the process is capacity- constrained. D. When demand is equal to process capacity.

D

Which of the following is a resource in an outpatient medical clinic? A. Ambulance B. Reputation C. Flu Shot D. X-ray machine

B.

Which of the following statements about process analysis is TRUE? A. Process analysis is the backbone of a company's accounting system B. Process analysis is a framework to understand an organization's detailed operations. C. Process analysis enables a business to create demand. D. Process analysis tracks an organization's revenue and costs.

C

You are filling your prescription at a pharmacy. Right now, you are waiting in line in front of the pickup window. Which process is upstream, relative to your current position in the process? A. Paying for the prescription B. Inspecting the prescription C. Dropping off the prescription D. Waiting to take the prescription

B Capacity= 3/6 *60 customers per hour * 8 hours= 240 customers per day

A bank has three tellers. It takes a teller 6 minutes to serve one customer. What is the capacity of the bank (in customers per hour) over the course of an 8-hour workday? A. 144 B. 240 C. 48 D. 100

B

Capacity is constricted when______ exceeds_____ and the flow rate is equal to _____. A. demand, supply, demand B. demand, supply, process capacity C. supply demand, process capacity D. supply, demand, demand

B

Customers drive away after failing to find a place to park at a supermarket. The current process is _____. A. demand- constricted B. capacity- constricted C. supply exceeds demand D. capacity unconstricted

C

Inventory is shown as _____ in a process flow diagram. A. spheres B. Boxes C. Triangles D. Arrows

A Capacity= 1/ processing time. Capacity at check in, record vital signs, receive treatment, and check out is 1, 0.5, 0.1, and 0.333 patient per minute respectively. The lowest capacity is the bottleneck and is Process capacity = 0.1 patient per minute= 0.1 *60 (minute/hour)= 6 patients per hour.

Patients are arriving at a clinic at a rate of two per minute. Each patient's visit consists of four steps: check in, record vital signs, receive treatment, and check out. A receptionist takes 1 minute to check a patient in. A nurse takes 2 minutes to record the patients vital sign. A doctor spends 10 minutes with a patient. A staff member takes 3. minutes to check a patient out. what is the process capacity in patients per hour? A. 6 B. 30 C. 60 D. 20

D

Process utilization is the ratio between ________ and _______. A. process time, process capacity B. flow time, flow rate C. process capacity, flow time D. flow rate, process capacity

B

Refer to the process flow diagram below. Station 1 is ______ from station 2. A. target B. upstream C. bottleneck D. downstream

B

Resources are shown in a process flow diagram as _______ A. Spheres B. Boxes C. triangles D. Arrows

B

The ______ of a resource is how long that particular resource takes to complete one flow unit. A. flow rate B. processing time C. flow time D. processing rate

C

The capacity of a nonbottleneck resource is _____ the capacity of the process. A. smaller than B. equal to C. larger than D. The answer depends on the specific process under consideration.

C

The capacity of a resource determines the _____ number of flow units that can flow though that resource per unit of time. A. medium B. Minimum C. maximum D. average

A

The process capacity determines the ____ a process can provide per unit of time. A. maximum flow rate B. minimum flow time C. minimum flow rate D. maximum flow time