Ch. 09 quiz

The _____ style of management is based on a pessimistic view of human nature and assumes that the average person dislikes work, will try to avoid work, prefers to be directed, avoids responsibility, and wants security above all else. scientific Theory X self-actualized Theory Y Theory Z

Theory X

_____ is the gap between what is and what is required. Experience A need A perquisite A want Motivation

A need

Which of the following statements about knowledge workers is true? Knowledge work is specialized work. Knowledge workers are the major creators of wealth. Knowledge workers are not homogeneous. All of the statements about knowledge workers are true. A knowledge-based workforce is quantitatively different from a less skilled workforce.

All of the statements about knowledge workers are true.

The father of scientific management was: Frederick Herzberg Abraham Maslow Adam Smith Elton Mayo Frederick Taylor

Frederick Taylor

Which of the following statements about Maslow's hierarchy of needs is true? Maslow's hierarchy of needs has not influenced motivational theory. Physiological, safety, and belonging needs are all physical needs. Maslow claimed an upper level of need was not activated until a lower level of need was satisfied. All of the above statements about Maslow's hierarchy of needs are true. Because the hierarchy of needs focuses on universal human needs, it has no critics.

Maslow claimed an upper level of need was not activated until a lower level of need was satisfied.

When nurses at Children's Memorial Medical Center were asked what makes a great place to work. They responded with, "Great places to work have leaders that listen to staff feedback and act upon it. At great places to work, staff value developing their job expertise, actively support teamwork, are passionate about providing quality service, and are not afraid to take risks and try innovative approaches. Mutual respect is the interpersonal chemistry that produces a collegial environment that inspires excellence at great places to work." From this information, it appears that the nurses would also appreciate a _____ approach to management. scientific management Maslow Theory Y Theory Z Theory X

Theory Y

The belief behind employee ownership is the idea that it will: promote education and training remove resistance to change act as a nurturing tool for knowledge workers force employees to determine which motivating factors are most important cause employees to act more like partners than clock watchers

cause employees to act more like partners than clock watchers

According to Theory X, workers _____ their work. dislike every facet of enjoy the creative part of have a strong attachment to have strong positive feelings aboutRATIONALE: A Theory X manager would assume his or her workers are lazy employees who can't be trusted. like delegation and responsibility in

dislike every facet of

According to equity theory, if employees perceive that an inequity exists, they may: look at the situation from a different perspective quit the job change their work habits do any of the above distort their perceptions of themselves

do any of the above

The _____ is a theory that is concerned with workers' perception about how fairly they are treated compared with their coworkers. expectancy theory fair treatment theory equity theory theory of equality theory of objectivity

equity theory

Bill Nielsen works as a graphic designer. He arrives at work at 7 a.m. and goes home at 3 p.m. One of Nielsen's co-workers who performs the same job as he does arrives at work at 10 a.m. and goes home at 6 p.m. Yet another co-worker arrives at 9 a.m. and leaves work at 5 p.m. From this brief description, you should realize that Nielsen's employer uses: job enrichment flextime job sharing a compressed work week job rotation

flextime

Given the trend toward employee empowerment in the workplace, more and more employees are finding the _____ theory useful. equity motivator-hygiene expectancy scientific management goal-setting

goal-setting

The equity theory is concerned with: the worker's concern with company ownership how fairly a worker is treated compared to coworkers setting rewards based on individual employee desires the worker's place in the decision making processRATIONALE: The equity theory is a theory that is concerned with workers' perception about how fairly they are treated compared with their coworkers. how much compensation a worker will receive

how fairly a worker is treated compared to coworkers

In Herzberg's theory, salary is an example of a(n): job satisfier self-actualizing factor employee-controlled factor hygiene factor motivating factor

hygiene factor

In 2006, The Home Depot laid off 300 workers in its home office. Even though the workers have left, the same amount of work needs to be done. This sort of company downsizing often leads to: job integration job enlargement task expansion job enrichment job rotation

job enlargement

A Theory X manager would assume his or her workers are: very optimistic lazy employees who can't be trusted ambitious and want to work for as long as they are physically able desirous of more delegation desirous of promotions, raises, and more responsibility

lazy employees who can't be trusted

According to Theory Y, workers _____ their work. especially abhor the creative part of have a strong aversion to dislike every facet of like delegation and responsibility in find nothing pleasurable about

like delegation and responsibility in

The Theory Z style of management emphasizes: very formal control over employees individual decision making instead of groupRATIONALE: Theory Z emphasizes long-term employment. extensive specialization long-term employment fast career development

long-term employment

Which of the following is NOT a need identified in Maslow's hierarchy of needs? psychological needs You Answered physiological needs social needs safety needs esteem needsRATIONALE: Safety needs include the need to feel secure and protected from physical harm.

psychological needs

At Children's Hospital in Denver, good attendance is encouraged by recognizing staff members who have not missed work in the previous three months. At three-month intervals, at staff meetings, the names of those who have not missed work that quarter are announced. These employees are given ribbons of excellence, perfect attendance pins, prizes, tote bags, alarm clocks, gift certificates or movie tickets. As an added incentive, the person with the longest record of perfect attendance is allowed to choose first from the list of "gifts." This is an example of how _____ are used in association with the ______ theory. objectives; goal-setting hygiene factors; Herzberg's rewards; reinforcement instruments; expectancy satisfiers; equity

rewards; reinforcement

An employee who was more worried about having a safe work environment and a financially sound pension plan than anything else would be most concerned with which of the needs in Maslow's hierarchy of needs? social needs esteem needs physiological needs self-actualization needs safety needs

safety needs

Which of the following is NOT an example of a job satisfier? the work itself salary and fringe benefits recognition advancement responsibility

salary and fringe benefits

A manufacturing company in which industrial engineers have maximized efficiency by determining the best way to perform every task from tightening a bolt to operating a forklift would be illustrative of: the Hawthorne effect expectancy theory equity theory Herzberg's motivator-hygiene theory scientific management

scientific management

Many rock and roll fans believe that Jimi Hendrix was the best guitarist ever and that he stretched his ability to the utmost. According to Maslow's theory of need, Hendrix more than likely satisfied his _____ need. esteem physiological self-actualization psychological recognitionRATIONALE: Self-actualization is the embodiment of the old Army slogan, "Be all that you can be."

self-actualization

When Maslow wrote, "A musician must make music, an artist must paint, a poet must write, if he is to be at peace with himself. What a man can be, he must be," he was more than likely referring to man's: safety needs psychological needs self-actualization needs social needs esteem needs

self-actualization needs

In Maslow's theory, the need to belong to informal social groups both on and off the job is an example of _____ needs. physiological esteem self-actualizationRATIONALE: Sleep is an example of a physiological need. security social

social

According to _____, workers respond to attention from superiors, and they like their opinions to be valued. Theory X maintenance factors the equity theory the Hawthorne effect scientific management

the Hawthorne effect

A company that is experimenting with flextime, telecommuting, and job sharing is interested in: determining which team management technique is most effective given its situational variables work-scheduling options needed to retain quality employees creating a collaborative approach to management increasing job performance through effective management of time employee empowerment

work-scheduling options needed to retain quality employees

According to the Hawthorne effect,: workers dislike negative reinforcementRATIONALE: According to the Hawthorne effect, workers respond to attention from superiors, and they like their opinions to be valued. responsibility motivates good leadership is the key to motivation workers respond to being paid attention to workers respond to money

workers respond to being paid attention to

Oscar Ramirez's job has been redesigned. He has more authority and responsibility and feels the job now is very challenging to him. The company has used job _____ to challenge Ramirez. enrichment enlargement development satisfaction rotation

enrichment