CH 1-3 PC PRO TESTOUT
Which of the following are considered computer hardware? (Select two.) Microsoft Office Motherboard Operating system Drivers Printer
Motherboard and printer
Which of the following is the process of tracking and managing an organization's assets? answer Decommissioning Procurement Deployment Asset management
Asset management
While it takes 3,000 volts or more of ESD before you can feel it, it takes very little ESD to damage a computer component. What is the minimum ESD volt discharge that can actually damage a component? 10 volts 500 volts 50 volts 100 volts
100 volts A discharge of as little as 100 volts, or less, can damage a component, but 3,000 volts or more of ESD must occur before you can even feel it
What is a capacitor?
A capacitor is a device that stores an electric charge. Be sure to discharge capacitors or turn the equipment over to qualified personnel for servicing. Similarly, exercise caution when working with the DC converter in a laptop display.
Which of the following BEST describes a Security Policy? A document that outlines how long a password should be and which characters can be used in the password. A document that outlines who has access to company resources. A document that defines how often backups should run and where they should be saved. A document or collection of documents that provide information about an organization's network security.
A document or collection of documents that provide information about an organization's network security.
A printer is behaving erratically; you suspect a faulty parallel port. Which tool can you use to test the parallel port? Multimeter Ammeter Cable tester Loopback plug
A loopback plug allows an output signal to be returned as input. Loopback plugs are used to test serial and parallel ports.
Which of the following are common tools used to physically clean the inside of a computer? (Select two.) Industrial degreaser Damp rag Natural bristle brush Wire brush Compressed air
Natural bristle brush and compressed air
As you arrive on-site to fix an issue, you are met by a frantic employee who immediately details how critical the issue is and how important it is to fix it as quickly as possible. Having seen this same issue many times, you say to the customer, "Stop worrying. I know what I'm doing." Which of the following professionalism principles are you failing to follow? Avoid being judgmental. Maintain a positive attitude. Avoid an argument with the customer. Avoid dismissing customer problems.
Avoid dismissing customer problems.
You are filling out a change order form. Toward its end, you explain how you will return affected hardware and software to its original state if the change fails. What is this plan called? System image plan Rollback plan Risk analysis Backout plan
Backout plan
Your company provides testing services that help customers identify and resolve performance issues with their software and e-commerce sites before they go live. To perform accurate testing, a large number of computers are required, sometimes numbering in the hundreds. Recently, you have noticed that the lights in the testing lab seem dimmer than normal and sometimes flicker. Which of the following electrical terms BEST describes the condition you are most likely experiencing? Power surge Power spike Blackout Brownout
Brownout The dimming or flickering is most likely caused by a drop in the voltage to the lab due to the large number of computer being run at the same time. This drop in voltage is known as a brownout and can be harmful to your computers. You should take steps to maintain a constant level of electricity.
Which of the following devices can store large amounts of electricity, even when unplugged? DVD optical drive CRT monitor Hard disk drive LCD monitor
CRT monitor A cathode ray tube (CRT) monitor can store large amounts of electricity, even when unplugged. You should never open a CRT monitor, as the capacitors within the CRT can store enough electricity to be lethal.
Besides protecting a computer from under-voltages, a typical UPS also performs which other actions? (Select two.) Prevents ESD Protects network cabling from EMI Conditions the power signal Prevents electric shock Protects from over-voltages
Conditions the power signal and Protects from over-voltages A typical UPS protects a computer from overvoltages as well as undervoltages. Also, because the quality of the electrical signal provided by a UPS battery is not as good as the AC power from the wall outlet, UPS devices often have built-in line conditioners. A UPS unit does not prevent electric shock, prevent ESD, or protect cabling from EMI.
As a PC technician you know you will be late to an appointment with a customer. Which of the following actions should you take? (Select two.) Explain why you are late. Tell a joke to ease the situation. Blame your tardiness on heavy traffic. Contact the customer and apologize. Give a realistic timeframe for your arrival.
Contact the customer and apologize. Give a realistic timeframe for your arrival.
You suspect that the power supply in your desktop PC is failing. You want to use a multimeter to test the power supply. Which multimeter setting should you use? AC volts Watts DC volts Ohms
DC Volts
Katy is a IT engineer who is responsible for maintaining the environment in her company data center in San Francisco. While swapping motherboards in a server in the data center, she notices that the original motherboard is showing signs of corrosion. Which of the following is the BEST solution to resolve the corrosion issue? Run a diagnostic check on all servers to make sure they are functioning properly. Replace motherboards in the servers more frequently. Check and clean all corroded server motherboards. Decrease the humidity in the data center.
Decrease the humidity in the data center. Corrosion of server components is a sign of high humidity in the environment. the recommended humidity level is usually between 50 and 65%
Candace makes purchase for millions$$ of equipment per year at hostpital The hospital board has recently decided that many of the older hospital devices need to be upgraded to IoMT (Internet of Medical Things) equipment to become more efficient and effective in their procedures. Candace has decided to start by ordering new IoMT heart-monitoring devices that track a patient's heart information remotely. She immediately talked to her equipment sales representative and ordered several new IoMT heart-monitoring devices. However, after deploying them, she finds that they do not provide all the data that nurses and doctors were expecting. Which of the following steps did Candance fail to complete during the asset management Procurement phase that led to this issue? Negotiate with the supplier Finalize the purchase order Determine goods and services required Obtain a list of suppliers
Determine goods and services required
Timothy works in the graphic arts departments and has received approval to upgrade his video card. The card has arrived, and you are ready to begin the upgrade by replacing the old video card with the new one in his workstation. To ensure your personal safety, which of the following should you do FIRST? Put on safety glasses. Disconnect power. Place the computer on an ESD mat. Remove jewelry.
Disconnect power. no explanation needed here hopefully. the mat would be helpful but not before TURNING OFF THE PC
To improve the safety of your location and comply with regulations regarding work environments with hazardous materials, you have been assigned to assemble Material Safety Data Sheets (MSDS) for all chemicals used in your shop. How should you obtain these documents? Ask your manager for them. Get them from your local workers' safety insurance office. Write them yourself after researching the issues. Download them from the chemical manufacturer's websites.
Download them from the chemical manufacturer's websites. Material Safety Data Sheets (MSDS) are written and distributed by chemical manufacturers. You can download them from the manufacturer's website or request them from a company representative. MSDS sheets contain information that is only available from the manufacturer. Neither your manager or a workers' safety insurance office can provide MSDS documents. Attempting to write your own MSDS sheet can be dangerous, as you do not have all the critical information necessary that is available from the manufacturer.
You work for a store that sells and repairs computers. Due to the room's layout, while repairing computers, you must walk from one side of the carpeted room to the other frequently. Which of the following would BEST protect you from static electricity buildup? ESD heel strap ESD mat ESD wrist strap Self-grounding
ESD WRIST STRAP Walking across a room, especially on carpet, will generate static electricity on your person. Discharging this electricity to a computer component may damage that component. Under these circumstances, it is best to use an electrostatic discharge (ESD) wrist strap to ensure proper grounding. An ESD heel strap only works if the surface the technician is walking on is ESD-protected. Since this room has nothing but carpet, heel straps would be ineffective. ESD mats neutralize the static buildup between the computer and mat, but it is still best if you connect yourself to the computer via an ESD wrist strap. Otherwise, the static electricity you gain by walking across the floor can still be discharged to a computer component you touch. Although self-grounding is good, the fact that you are working on carpet means that additional static may build up if you shuffle your feet while working.
A user sends a print job to a network printer, and it prints page after page of random characters. He calls the help desk, and a technician discovers that the wrong printer driver had been loaded on the user's workstation. The technician loads the correct driver, verifies that the system works correctly, and documents the resolution. Which of the following actions should the technician perform next? Educate the user as to how the problem was resolved and verify that they are satisfied with the results. Upgrade to a newer printer that uses embedded drivers. Write an email to the user's supervisor and insist that he train his employees on how to use the network printer. Formally close the incident in any job tracking tool. Disable the network printer until users learn to use the correct drivers.
Educate the user as to how the problem was resolved and verify that they are satisfied with the results.
What does esd stand for and what is it?
Electrostatic discharge (ESD) is the flow of electricity from one electrically charged object to another.
review all the workstations currently being used by the admin staff at the district and school levels to determine if they need to be replaced or upgraded to meet current admin requirements. decide replace the workstations with new equipment, decommission the existing computers, and sell them to the public as surplus. then sold the decommissioned computers, a local paper writes an article about corruption in the school district with documentation to prove the accusations. Which of the following steps in the Decom process forget to do that might have BEST prevented this situation? Remove the workstations from the asset manage database. Remove the workstations from the production network. Ensure that any sensitive or proprietary info was permanently removed from the workstations before selling them to the public. Determine whether the workstations should have been destroyed or disposed of properly in the trash.
Ensure that any sensitive or proprietary information was permanently removed from the workstations before selling them to the public. Aaron was name if you search for this one
You are in the process of setting up an Ethernet network for a new building at your company's headquarters. You need to connect the wires from the different Ethernet office wall plates to your network rack. Which of the following components on the network rack should you use to connect the wires from the office wall plates? Ethernet router Ethernet patch panel UPS Ethernet switch
Ethernet Patch Panel An Ethernet patch panel typically terminates wires that run from different Ethernet office wall plates. Once you have terminated the wires on the patch panel, you can then use patch cables (Ethernet cables with RJ-45 connectors) to connect these ports to the Ethernet switch.
You are assembling components in a network rack and need a device that connects three network segments. Which of the following devices will meet your networking needs? Ethernet router Wireless controller Ethernet patch panel Ethernet switch
Ethernet Router It is a device that connects two or more network segments or subnets. This would meet your networking needs. An Ethernet switch lets you connect multiple devices to the same network segment, but does not connect the network segments. A wireless controller monitors and manages wireless access points in a wireless network architecture. An Ethernet patch panel provides an easy way to connect devices and accommodate different types of cabling, such as twisted-pair and fiber optic cables.
A user asks you to perform a task that you do not know how to do and is not in the scope of your job duties. What is the BEST way to respond to this situation? Tell the user it isn't in your job description and move on with your current task. Explain to the user that this is not a task you can perform, but you will do your best to contact someone who can perform the task. Tell the user that they will need to find someone else to take care of their problem. Try to perform the task by yourself.
Explain to the user that this is not a task you can perform, but you will do your best to contact someone who can perform the task.
Your U.S.-based company has recently purchased an old office building where employees are being assigned to work. As you are setting up the employees' desktop computers, you come to one location where the nearest wall outlet has only two prongs. All of the metal-enclosed desktop computers have three-prong cords. Which of the following is the BEST way to proceed with that particular desktop computer? Get a new power cord with two prongs to match the wall outlet. Find a different outlet that uses three prongs. Purchase an adapter that converts the three-prong cable to two prongs. Use the existing cord, but remove the grounding prong, as it is not required.
Find a different outlet that uses three prongs. The third, or middle, prong of a computer plug is the grounding prong. In the event of a malfunction, the electricity flows through the grounding prong to the earth which, in turn, trips off the breaker, removing all electricity from that outlet. If the grounding prong is removed or bypassed and a malfunction occurs, the electricity will find the next shortest path to the earth, which may be a person who touches the computer. Having the electricity pass through a person could cause serious harm or even death. Dont remove grounding prong
Your organization has expanded into an adjacent office. You have been tasked with laying cables to connect the new space with the existing space. Which document should you look at to ensure that there will be no interference or damage to the cables from existing infrastructure? Knowledge base Network topology diagram Physical security diagram Floor plan
Floor plan A floor plan provides a layout of all electrical, plumbing, HVAC, and wiring components. This is a valuable reference when determining where you can safely lay cables and install devices without the risk of interference or damage from the existing infrastructure.
Which of the following is a myth regarding electrostatic discharge (ESD)? If you can't feel ESD, the surge is not sufficient to harm computer components. Most often, ESD degrades computer components, and they fail at a later date. Simply touching an object can create static electricity. You do not have to rub the object. Sitting down or standing up from a chair can create static electricity.
If you can't feel ESD, the surge is not sufficient to harm computer components. To be felt, an ESD charge has to reach the level of approximately 3,000 volts. Some computer components can be destroyed by discharges as low as 20 or 30 volts.
What method is used to ensure proper ventilation in a server room? Hot and cold aisles Internal fans Maintaining a steady temperature Internal cooling systems
Hot and cold aisles Server rooms and data centers often use hot and cold aisles that are designed to ensure that hot air is removed and cool air is pushed into the room. Internal fans, cooling systems, and a well-maintained temperature are important, but do not assist with the ventilation concerns in a server room.
As a systems engineer for a large retail corporation, you have filled out a change order form to replace the laptop computers that sales reps use on the road with business tablets that are much more durable, provide both touch and keyboard options, and are more portable and easier to use when working with clients. The request has been forwarded to the change board, which is reviewing the change order form with you. One of the board members asks if this change will impact plans to move more of the business online to reach customers directly. Which of the following questions does the board member really want answered? How does this change fit with company's current strategic focus? What is the scope of the requested change? What are the desired outcomes? What are the desired deliverables?
How does this change fit with company's current strategic focus?
You are the PC technician for a company. An employee has gone to a meeting while you fix the computer in her office. She accidentally left a report open next to her computer. It states that a friend of yours in accounting will be submitted for review if their poor work performance continues. Which of the following is the BEST action to take? Tell your fellow PC technicians about what you saw and let them decide what to do with the information. Ignore the paper and tell no one of its contents. Give your friend a heads up about what you found, but don't tell them how you got the information. Tell your friend about the report you saw and whose desk it was on.
Ignore the paper and tell no one of its contents.
A technician is troubleshooting a computer that doesn't start up correctly. Which of the following could the technician use to troubleshoot the computer? Tone generator and probe Loopback plug 3-prong parts retriever Known good spares
Known good spares
Which of the following device types should be plugged into a surge-protected-only outlet on a UPS unit and not a battery backup outlet? External hard disk drive Inkjet printer Laser printer Secondary LCD monitor
Laser printer Due to the periodic high power requirements to heat the fuser roller, a laser printer should not be plugged into a UPS's battery backup outlets. Instead, a laser printer should only be plugged into the surge protection outlets or directly into a wall outlet.
You are a system administrator for a financial institution. Most of your employees work at home and have various work environments. One of your account managers is complaining that customer data is disappearing from her account management application. She insists that she saves data regularly and has not had a problem until recently. Her workstation has both a solid-state drive (SSD) and a traditional hard drive. She runs the application from the SSD drive, but stores the customer data on the hard drive. She has recently moved her desk to a room in her house that is used for entertainment. The room has a sound system with several installed speakers for surround sound. Which of the following types of interference might be causing the issue with disappearing customer data? Electromagnetic interference (EMI) Magnetic fields Radio frequency interference (RFI) Negative pressure HVAC system
Magnetic fields
To prevent ESD when replacing internal computer components, you attach an anti-static wrist strap to your wrist. Where should the other end be fastened? (Select two.) Metal area on the computer case Screw on the wall power outlet Ground wire on the wall power outlet Ground wire on the power supply Anti-static mat
Metal area on computer case anti-static mat When using an anti-static wrist strap, you should connect the wrist strap to yourself and the other end to a ground such as the clip on the anti-static mat, or to an area on the computer case so that you and the computer are at the same electrical potential.
Which of the following are considered input devices? (Select three.) Microphone Scanner Monitor Keyboard RAM Printer
Microphone Scanner Keyboard
Should you wear ESD wrist strap when working with high voltage components like monitors, power supplies, or laptop lcd panels
NO it will make you the path of least resistance and shock the crap out of you
Anna rep for finance firm, customer account is losing important financial transactions. She has filled out the following information on the ticket: Customer's name and contact information Relevant problem information After waiting three days, the ticket is assigned to a tier-two support operator and set to an in-progress status. In addition, the operator sends the ticket back to Anna with a request for information about her work computer. She is frustrated because a resolution to the issue is not being addressed. SOLUTION: Anna adds additional information in the ticket description about the importance of resolving the issue immediately. She also includes the make and model of her work computer and then sends the ticket back to the support operator. Does this action provide what the support operator needs to help resolve the ticketing system issue?
No
In charge of implementing security measures You have noted that employees often allow coworkers into restricted areas who may not have authorized access. In addition, employees often work from home using company laptops that are often unsecure and frequently contain sensitive company data on the local hard drive. SOLUTION: You update the Acceptable Use Policy (AUP) to clearly state that only authorized employees can access restricted areas with a proper key fob (no tailgating), along with any penalties for non-compliance. To address the laptop security issue, you work with the IT system administrator to update the network diagram and inform employees of the changes to help secure their laptops. Does this solution provide a reasonable approach for addressing the security area and work-from-home issues?
No
Which of the following features should you look for when selecting a vacuum cleaner for your cleaning kit? Non-static generation Washable filters Static induction motor Coarse grade bag
Non-static generation
Which computer function takes data through a series of procedures as defined by a set of instructions? Processing Output Storage Networking
Processing Processing is data flowing through a series of procedures as defined by a set of instructions
During which asset management phase would you consider whether an asset would replace an existing one and whether it will have any impact on the existing network and users? Decommissioning Deployment Operations Procurement
Procurement
The standard change order form info in its standard presentation order (This not in order) backout plan, purpose of the change, risk analysis, and scope of the change
Purpose of the change Scope of the change Risk analysis Backout plan
Which of the following is true about RFI? You can reduce RFI by using a wireless networking standard that operates in the 2.4 GHz range. RFI is caused by motors, machinery, and fluorescent lights. RFI is caused by nearby devices, such as cordless phones or microwave ovens. Unshielded twisted-pair cables and fiber optic cables can protect RFI signals.
RFI is caused by nearby devices, such as cordless phones or microwave ovens.
You plan on including Employee Education and Awareness Policy training for all new employees. As part of that training, which of the following should you instruct your employees NOT to do as part of company procedures? (Select three.) Become familiar with the company Security Policy. Install software on their company laptops. Connect unauthorized devices. Access restricted areas in the company building. Click on links in a phishing email. Bring your own devices to work. Respond to social engineering attacks.
Respond to social engineering attacks. Click on links in a phishing email. Connect unauthorized devices.
What is the BEST way to dispose of printer cartridges? Place them in a standard recycling bin. Return them to the manufacturer for recycling. Place them in the regular trash. Deliver them to a local recycling facility.
Return them to the manufacturer for recycling.
You need to replace a broken monitor on a desktop system. You decide to replace it with a spare monitor that wasn't being used. Even though the monitor is made by a different manufacturer than the desktop computer, it still works with the computer. Which computer design concept makes this possible? Plug and play Firmware Componentization Stadardization
Standardization Standardization allows components from different manufacturers to be interchangeable. If a component meets the specified standards, it will work in the computer, regardless of manufacturer. (Not Correct but still want to know) Componentization means that a computer is a combination of several constituent parts that can be easily replaced by a field-replaceable unit (FRU).
You have responded to a call from a customer who is having problems with his computer. After troubleshooting the problem, you discover the switch on the power strip was off. After switching it on, all of the components and their functionality return to normal. Which of the following is the BEST way to explain the solution to the customer? "Next time you need to call, check this power strip switch. It was turned off. That's why nothing worked. If I were you, I would have checked this first and saved both of us time." "That was probably the easiest problem I've ever fixed. I am surprised you had to call in. Thanks for making my day! All I had to do was flip this little switch. You're good to go."
Still part of Question: "All I did was flip the power strip switch on. You probably bumped it by accident. And that accident just cost you about $80. But don't feel bad, accidents happen to everyone. Although, this one could have been easily avoided." "I found this power strip switch in the off position. Now that it's on, it looks like everything is working. It appears as though that was the problem. Can you confirm that the problem has been resolved?" Answer below ] ] ] ] Answer: I found this power strip switch in the off position
An employee calls you to demand more RAM for her computer to complete her work tasks. However, you know that her department doesn't have a budget for new equipment. Your supervisor is the only one that has authority to allocate department funds. Which of the following is the BEST way to respond? Tell the employee that she should make do with what she has. Tell the employee that the best option is for her to purchase new RAM for the computer and bring it to work. Tell the employee that her department doesn't currently have a budget for equipment upgrades, but that you will let your supervisor know about the request so it can be properly determined if new RAM can be acquired. Tell the employee that you will get new RAM for their computer as soon as possible.
Tell the employee that her department doesn't currently have a budget for equipment upgrades, but that you will let your supervisor know about the request so it can be properly determined if new RAM can be acquired.
You are the PC technician for a company. You received the following email from an employee: My email doesn't work. I keep getting email sent back to me, and I can't find any of my old emails. I don't think that the email program has ever worked well. When you arrive at the employee's desk, you observe how the employee accomplishes normal email tasks. You quickly determine that the problem is not with the email program, but that the employee needs to learn how to use the program. You have several high-priority tasks that need to be completed by the end of the day. What is the BEST way for you to respond?
Tell the employee to ask their co-workers how to use the program if he come across further problems. Direct the employee to the email program's help utility. Inform the employee that there isn't anything wrong with the program and that he simply does not know how to use it correctly. Set an appointment to train the employee on how to complete common email tasks. ] [ ] Answer is set an appointment
Jared, an employee in Human Resources, left the company two months ago as part of a company downsizing initiative. A new Human Resources VP is now running the department and has re-hired Jared to work as a manager in Human Resources. As a new IT system administrator for the company, you have been assigned to re-establish all of Jared's accounts, including network accounts, email, software, and VPN access. However, you discover that no accounts exist for Jared. What should have been done during Jared's offboarding process to make sure his accounts were still available for a period of time? The accounts should have been disabled instead of deleted. The accounts should have been left in place for a required period of time. The accounts should have been deleted, but not removed from the trash. The account passwords should have been changed.
The accounts should have been disabled instead of deleted. As part of the offboarding process, you should disable a user account instead of deleting it right away. This ensures that you can back up or transfer any valuable data that the user might have saved as well as save time in re-establishing those accounts.
What should you use to clean an inkjet printer's print heads? answer Anti-static vacuum Damp cloth Denatured alcohol The printer's cleaning function
The printer's cleaning function
Which problem can occur if your system case fan blows in the wrong direction? answer A rapid change from cold to warm can cause damage to the components. Extensive dust can build up and the system can overheat. The flow of air is negated and the system can overheat. Condensation can build up in the computer.
The flow of air is negated and the system can overheat.
Which of the following are included in a network topology diagram? (Select two.) The relationship between remote locations and the WAN links that connect them. The location and IP addresses of hubs, switches, routers, and firewalls. A layout of all plumbing and HVAC components. A layout of server racks, cooling, and air circulation systems. A layout of all electrical wiring and components.
The relationship between remote locations and the WAN links that connect them. The location and IP addresses of hubs, switches, routers, and firewalls.
You work for a large company that has over 1,000 computers. Each of these computes uses a wireless mouse and keyboard. Therefore, your company goes through a lot of alkaline batteries. When these batteries can no longer power the intended device, you need to decide what to do with them. Unless otherwise dictated by your local authorities, which of the following would be the EASIEST way to deal with these batteries? They must be sent to hazardous waste collection. They can be thrown in the trash. They must be stored onsite until they expire. They can be recharged.
They can be thrown in the trash.
Which of the following is true about negative pressure systems? They can bring in airborne particles, such as dust or smoke. They filter out airborne particles. They force air out through windows, doors, and other openings. They are more energy-effective than positive pressure systems.
They can bring in airborne particles, such as dust or smoke. Negative pressure systems draw air in, potentially bringing in airborne particles, such as dust or smoke. In areas with heavy smoke or dust, add filters to air intake systems to filter out airborne particles. Positive pressure systems are more energy-effective. Positive pressure systems protect the air quality in a facility by causing air to be forced out through doors, windows, and other openings.
Which of the following BEST describes the primary role of Tier 1 support operators? They solve issues behind the scenes and handle the most complex situations. They use their specialized training and experience with the organization to help resolve an issue. They track the progress of and open and close tickets. They gather information about a problem and perform basic troubleshooting.
They gather information about a problem and perform basic troubleshooting.
Your company has a plan in place to upgrade each employee's laptop computer to a newer model every three years. As a result, you often have old laptop batteries. Unless otherwise dictated by your local authorities, which of the following is the BEST way to deal with these types of batteries? They must be recycled. They can be recharged. They can be thrown in the trash. They must be stored on-site until they expire.
They must be recycled. Laptop batteries contain hazardous materials such as mercury, cadmium, and lead. Therefore, these batteries must be recycled or given to a hazardous waste facility.
Your company resides in an area with rapid growth in both the corporate and residential areas surrounding your office. As such, your company has been experiencing several brownouts due to power grid problems (too much demand and not enough electricity). Fearing that your computers (especially the servers) could be damaged by these brownouts, your manager has asked you to find a solution to this problem. Which of the following would be the BEST device to recommend to your manager for computer protection? Power strips UPS GFCI Surge suppressor
UPS A UPS can protect your computers from brownouts, power surges, and blackouts.
Your local area experiences brownouts or blackouts during frequent electrical storms. Which of the following components could you add to your network rack to help protect your servers from brownouts or blackouts? Wireless controller Patch panel UPS Ethernet switch
UPS it constantly provides battery power to a computer and portects from brownouts or blackouts
You work in the computer repair department of a large retail outlet. A customer comes in with a workstation that randomly shuts down. You suspect that the power supply is failing. What should you do first to troubleshoot the issue? Use a power supply tester on the power supply. Use a multimeter to test the power supply's electrical properties. Use a known good spare to swap with the existing power supply. Use a cable tester to check the power supply's connections.
Use a known good spare to swap with the existing power supply.
You are an IT technician for your company. One of the employees has a computer that continually reboots when it's powered on. He has asked you to fix it. You suspect that the power supply may be failing. Which of the following is the BEST initial step to determine whether the power supply is causing the reboots? Use a toner probe to test the power cable. Replace the power supply. Verify that the fan on the power supply is spinning. Use a multimeter to test the power supply.
Use a multimeter to test the power supply.
As you arrive on-site at a customer's place of business, you go to the front desk and ask for the manager of the IT department. The manager greets you and tells you to use their first name, which is Robin. Robin then escorts you to the printer, which is jammed. After you fix the printer, the existing print job completes. As the paper comes out, you notice that one of them is marked confidential and has to do with an upcoming merger. You find Robin and say, "Robin, your printer is fixed and working perfectly." Robin then escorts you off the premises. When you get home that evening, you tell your spouse about the merger document you saw. The next day, you call Robin to verify that the printer is still functioning properly. Which of the following professionalism principles did you fail to to follow?
Use appropriate professional titles. Deal with confidential materials appropriately. Follow up with the customer to verify satisfaction. Avoid being judgmental. ] ] ] ]] ] ] Answer is deal with confidential materials
Jeannette's workstation is overheating. She decides to open the workstation and clean any accumulated dust to see if it helps with the overheating issue. Which of the following can Jeannette safely do to remove dust? (Select two.) Use a continuous stream of compressed air to clean all components. Use a special vacuum to clean dust from all hardware components. Remove the power supply to do detailed cleaning. Use short bursts of compressed air to clean delicate components. Use a lint-free cloth and cleaning solvent to remove all dust accumulation.
Use short bursts of compressed air to clean delicate components. Use a special vacuum to clean dust from all hardware components.
Which document outlines how to communicate standards, procedures, and baselines that help an employee perform their job safely and effectively? Security Policy Acceptable Use Policy (AUP) Bring Your Own Device (BYOD) Policy User Education and Awareness Policy
User Education and Awareness Policy A User Education and Awareness Policy establishes content for mandatory end user training. The policy outlines how to communicate standards, procedures, and baselines that will help an employee to do their job safely and effectively. A BYOD, AUP, and User Education and Awareness Policy are often included in an organization's Security Policy.
Which of the following are most helpful in keeping a computer cool? (Select two.) Verify that cooling fans are not circulating air in the wrong direction. Install a thermostat in the fan circuit. Vacuum dust from the system regularly. Remove the slot cover from the back of the computer. Use a high-wattage power supply.
Vacuum dust from the system regularly. Verify that cooling fans are not circulating air in the wrong direction. Install a thermostat in the fan circuit.
small form-factor pluggable (SFP) connector. Which type of network can connect to this port? LAN Wireless network WAN DHCP
WAN A wide area network (WAN) is connected to the router using a small form-factor pluggable (SFP) connector. A local area network (LAN) is connected to the router using an RJ45 cable. A wireless network uses a wireless controller on the network rack to monitor and manages wireless access points. DHCP (Dynamic Host Configuration Protocol) is a network management protocol used to automate the process of configuring devices on IP networks. It is not a type of network.
Which of the following is typically a question asked when defining the scope of change on a change order form? What exactly do you want to change? Why do you want to make this change? What is likely to go wrong if we implement these changes? Why is the change needed?
What exactly do you want to change?
In which of the following situations should you NOT use an ESD wrist strap? answer When wearing jewelry. When replacing memory modules. When working with high-voltage components. When replacing worn or frayed power cords.
When working with high-voltage components. Do not use an ESD wrist strap when working with monitors, power supplies, laptop LCD panels, or other high-voltage components.
Anna rep for finance firm, customer account is losing important financial transactions. She has filled out the following information on the ticket: Customer's name and contact information Relevant problem information After waiting three days, the ticket is assigned to a tier-two support operator and set to an in-progress status. In addition, the operator sends the ticket back to Anna with a request for information about her work computer. She is frustrated because a resolution to the issue is not being addressed. SOLUTION: Anna decides to set a severity level to indicate the high priority of the issue and then sends information back to the operator about her computer, which includes the application experiencing the problem, the device's network ID, and the operating system. Does this action help resolve the ticketing system issue?
Yes
Which of the following statements about cleaning LCD monitors and display devices is true? Monitors are best cleaned while powered on in order to observe the effectiveness of your cleaning. An LCD monitor is best cleaned using a lint rag and glass cleaner. Most new monitors are self-cleaning and should not be cleaned using external methods. You should power off your monitor and clean it with a lint-free dry cloth.
You should power off your monitor and clean it with a lint-free dry cloth.
Which part of the change management process specifies how you will return affected systems to their original state if your implementation fails? Risk analysis Backout plan Purpose Scope
backout plan
Who needs to approve a change before it is initiated? (Select two.) Marketing director Regional rep Change board Sales rep Customer
change board and customer
You've just installed a new USB card reader on your Windows computer. Every time you perform a certain action using the card reader, you get an error message that you've never seen before. Which of the following actions should you perform FIRST? Replace the card reader with a new device. Uninstall the device and then reinstall it. Install the device on another computer. Check the manufacturer's website for information about the error.
check manufacturer website
As an IT technician for your company, you have been notified that the Windows domain does not seem to be functioning properly. Being familiar with domains, you are fairly confident you know what the issue is. But just to be safe, you take the applicable time to gather additional information and to identify what, if anything, has changed. Which of the following is the BEST next step? Gather information. Identify what has changed. Create a hypothesis. Implement the fix. Determine the appropriate fix.
create a hypothesis
You are the manager in charge of maintaining desktop computers. A user reports that she can't turn her computer on. After some investigation, you find that the power supply is malfunctioning. Which of the following actions should you perform next? Create an action plan. Determine whether escalation is required. Document the problem. Fix the problem.
create action plan
Jason is a system administrator for a hospital. As part of his role, he helps to maintain all devices in the hospital that connect to the internet (IoT devices). Recently, the hospital has purchase some new heart-rate monitoring devices that are IoT-enabled. Jason needs to add the devices to the inventory management database. Which of the following is the asset management phase that Jason is currently involved with? Operations Deployment Priority Procurement
deployment
You are a first-line desktop support technician. A user reports that he cannot access several network files. After some investigation, you determine that the problem is with a network server. Which of the following actions should you perform next? Fix the problem. Document the problem. Determine if escalation is needed. Create an action plan.
determine if escalation needed
You are removing screws within a computer, but several have fallen into places you can't reach. Which tool would help retrieve the small screws? Extension magnet Punch down tool Network tap Combination ratchet/screwdriver
extension magnet
During which asset management phase would you perform maintenance tasks, such as installing updates and patches or upgrading a hard drive? Procurement Operations Decommissioning Deployment
operations
You investigate broken drive coworker As you begin to examine his computer, the employee begins to describe the steps he has taken to install and troubleshoot the issue on his own. You examine all of the connectors and discover that the employee forgot to connect the Blu-ray drive's power cable. You comment on this to the employee by saying, "Here's this issue. The power cable isn't connected. You should really take more time to make sure components are properly installed before calling me." At that moment, another coworker calls your cell phone. The ringing of the phone distracts your thoughts, and while the owner of the computer is still explaining the troubleshooting steps already completed, you quickly connect the power to the device and close the computer. A quick test determines that the device is now working. Which of the following professionalism principles is the technician failing to follow? (Select two.)
Argue with customers and/or be defensive Allow the client to speak and avoid interrupting Actively listening Avoiding being judgmental Talking to coworkers while interacting with customers Answer: actively listening and avoiding being judgemental
While on a service call at a customer site, you are discussing the problem with the customer when your cell phone rings. You check the caller ID, and you see that the call is related to parts you ordered for another customer. Which of the following is the MOST professional way to handle the situation? answer Immediately answer the phone and try to finish the call as fast as you can. Ignore the phone and let it continue ringing until the caller reaches your voicemail. Answer the phone and say, "I'm busy right now. I'll call you right back." Ask the customer if it is okay to take the call, and then step into the hallway to briefly talk on the phone. Explanation
Ask the customer if it is okay to take the call, and then step into the hallway to briefly talk on the phone. Because the call is work-related, the most professional way to handle the situation is to ask the customer if they mind if you take the call. Most customers will have no problem with this.
A new laptop was delivered to your home and left on the porch while you were at work. It is very cold outside, and you don't know how long it has been there. You unpack the laptop. You would like to know if it is working properly. Which of the following is the BEST action to take? Turn on the laptop and run self-diagnostic tests. Let the laptop warm up to room temperature before turning it on. Place the laptop next to a heater set to High. Visually inspect the LCD screen for cracks before turning the laptop on. Blow compressed air into the cooling ports before turning the laptop on.
Let the laptop warm up to room temperature before turning it on.
Which of the following components require special disposal procedures to comply with environmental guidelines? Motherboard Hard disk drive Notebook battery Video card
Notebook battery Ni-Cad, NiMH, and other notebook battery types can contain regulated materials. Read the battery's documentation for a description of correct disposal procedures. Incorrect disposal can result in serious fines.
A user reports that the projector in the conference room has display issues when it is connected to his laptop. After identifying the cause and completely resolving the issue, the projector displays the images perfectly both on his laptop and on the projector. Which of the following troubleshooting strategies should you perform next? Identify the problem. Establish what has changed. Test the solution. Document the solution.
document solution
As an IT technician for your company, you are in the process of setting up several servers in your network. During the process, one of the servers was misconfigured and is having trouble synchronizing information with the other servers. Which of the following is the BEST next step? Determine the appropriate fix. Gather information. Identify what has changed. Implement the fix. Create a hypothesis.
gather info
Your workstation is unable to communicate with any other computer on the network. Which of the following tools should you use to test the network card's abilities to send and receive signals? Cable tester Loopback plug ping command Multimeter
loopback plug Use a loopback plug to test the network card's ability to send and receive signals.
A user reports that her system is running slowly when saving files. You determine that you'll need to upgrade her hard disk. You identify the components that are required and schedule the repair for later that afternoon. Which of the following steps have you forgotten in your troubleshooting process? Create an action plan. Verify system functionality. Perform a backup. Implement the solution.
perform backup
Which documents are generally finished and approved before a project begins? (Select three.) Project plan Risk Assessment Slide presentation Analysis spreadsheet Customer acceptance checklist Change order form Budget
project plan, risk assessment, and budget
Which tool would be the BEST choice for securing cable wiring to a patch panel? Network tap Combination ratchet/screwdriver Extension magnet Punch down tool
punchdown tool
Which part of the change management process asks how the project will align with the organization's current mission and strategy? Purpose of the change Change implementation Scope of the change Plan for the change
purpose of the change
Use testout to study server Rack order since QUIZLET WANTS ME TO PAY TO UPLOAD MY OWN IMAGE.
read
Which section of a change order form would include the desired outcomes of a project? Scope of change Risk analysis Purpose of change Backout plan
scope of change
Jason is a sales rep with a computer company that sells customized laptops to the public. He is opening a ticket to help resolve a customer issue with a malfunctioning laptop, which was purchased by an important customer who is relying on the laptop to complete a critical project. Which of the following items in the ticket can Jason use to help the support team immediately determine the time sensitivity of resolving this issue? Detailed issue description Department assignment Severity level Tier assignment
severity level
A user reports that her monitor has stopped working. While troubleshooting the issue, you discover a bad video card in the system. You replace the card and connect the monitor cable to the card. Which of the following actions should you perform NEXT in your troubleshooting strategy? Implement preventative measures. Explain what you did to fix the problem. Test the solution. Document the solution.
test solution After you implement a solution, you should always test it to verify full system functionality.
A user reports that he is unable to access data on an external hard drive. You investigate the problem and determine that the USB cable connection to the hard drive is damaged. You replace the cable. Which of the following actions should you take next? Determine if escalation is necessary. Document the problem and solution. Test the solution. Create an action plan.
test the solution this is to make sure that it has fully fixed the problem and hasn't caused any additional issues.
You need to trace the route that a Cat 6 UTP cable takes through the ceiling and walls of your building. Which tool should you use? Cable tester Loopback plug Tone generator Multimeter
tone generator Use a tone generator to trace a UTP cable through walls and ceilings. A tone generator is attached to one end of the cable and the probe audibly traces the wire.
A maintenance worker accidently nicks a bundle of network cables routed to multiple wall jacks in a conference room. Only one of the cable's wires are severed. A technician is tasked with replacing the cable. Which of the following tools would the technician MOST likely use to identify which wall jack connects to the severed cable? Tone generator and probe Loopback plug Multimeter Cable stripper
tone generator and probe
