Ch. 1

False

1. The infuence of a managers is most clearly seen, according to Mintzberg, in the figurehead role.

false

7. Community relations and external consulting are self-directed activities of a manager's responsibilities.

true

9. Executive managers are at the top of the hierarchy and are responsible for the entire organization.

true

5. In a leader role, a manager counsels, communicates, and directs subordinates.

false

8. As part of their responsibilities, all managers get involved in planning, scheduling, and monitoring the design, development, production, and delivery of the organization's products and services.

false

10. Front-line managers in organizations devote more of their time to conceptual issues.

monitor

12. When Samantha, manager at ABC International, seeks and receives information from both web and industry journals, she is acting as a:

disseminator

13. When Olamede, the Marketing department chair, passes information to his faculty and staff about new policies through memos and emails, he is acting as a:

entrepreneur

14. In the role of ________________________, managers seek to improve their businesses, adapt to changing market conditions, and react to opportunities as they resent themselves.

resource allocator

15. The role of _______________________, according to Mintzberg, involves managers making decisions about who gets what, how much, when, and why.

True

2. While the entrepreneur role describes managers who initiate change, the disturbance or crisis handler role depicts managers who must involuntarily react to conditions.

False

3. In the leader role, managers pass privileged information directly to subordinates, whereas in the disseminator role, managers send information to people outside their organizations.

true

4. As monitors, managers are constantly scanning the environment for information, talking with liaison contacts and subordinates, and receiving unsolicited information.

false

6. In a liaison role, a manager performs formal duties like greeting customers and signing contracts.

conversational

11. The interactive nature of management means that most management work is: