Ch. 10

You've been certified through badging to use a 3D printer at your university. You design your first object to print and save the image as the most common file type. What file type do you bring to the 3D printer to print your object?

.stl

What type of printer uses a plastic filament or a resin to build a 3D model of a digital image?

3D

You have connected your printer directly to your Windows workstation with a USB cable. Which type of printer have you set up? A shared printer A web-enabled printer A network printer A local printer

A local printer

Which type of scanner can automatically pull individual items of paper, cards, or envelopes from a stack into a roller system for processing?

ADF

When using the command line user interface, what does it mean to have an elevated command prompt window?

Allows commands requiring administrator privileges

What should you do if an inkjet printer prints with missing dots or lines on the page?

Clean the inkjet nozzles

What is a thermoplastic strand used by a 3D printer to build three-dimensional objects known as?

Filament

Which printer permission would you assign to a user so that they can pause the printer? Manage this printer Pause printers Manage documents Print

Manage this printer

Which of the following is an advantage of connecting a printer to a network? Multiple users can print to the same printer. You can use a less costly printer. Troubleshooting costs are decreased. Printing speed is increased.

Multiple users can print to the same printer.

________ is printing from a computer or mobile device to a printer that is not connected directly to the computer or device.

Remote printing

A 3D object printed using _______ is printed upside down because it raises up out of the resin tank layer by layer.

Resin

Which of the following is the feed assembly on a thermal printer that is used to move the paper through the printer? Stepper motor Unwind spindle Rubber platen Paper feeder

Rubber platen

As part of routine printer maintenance, how would you clean the outside of a printer?

Use a damp cloth

As part of routine printer maintenance, how would you clean the inside of a printer?

Use a dry cloth to remove dust and bits of paper

You have just set up a color laser printer on a customer's Windows workstation. You have connected the printer to the workstation using a USB cable and have loaded the appropriate drivers. Which of the following are the BEST steps to take next? (Select two.) Set the print driver to print grayscale by default to reduce color toner consumption. Use the USBTEST utility in Windows to verify that the USB connection is working properly. Edit the printer's properties to configure paper tray and other device-specific settings. Use Driver Rollback to make a backup copy of the new printer driver. Verify that the printer is working correctly by printing a test page.

Verify that the printer is working correctly by printing a test page. Edit the printer's properties to configure paper tray and other device-specific settings.

A peer-to-peer wireless network between computers where each wireless computer serves as its own wireless access point and is responsible for securing each connection is known as _______.

Wi-fi ad hoc mode

A printer that is able to print on both sides of the paper is known as what type of printer?

duplex

Scanners convert a hard copy on paper to a digital file, therefore they are considered to be a(n) _____ device

input

Printers convert digital data to a hard copy on paper, therefore they are considered to be a(n) _____ device

output

What part of a printer pushes forward a sheet of paper from the paper tray?

pickup roller

How do you know if a printer needs routine maintenance?

the number of pages the printer has printed since the last maintenance

What part of a laser printer puts a positive charge on the paper in order to pull the toner from the drum onto the paper?

transfer roller

According to the dpi (dots per inch) of an inkjet printer, which of the following documents would exhibit the best quality?

1200 dpi

Inkjet printers are popular for small businesses because they provide good quality printouts. However, fuzzy lines can appear in artwork, or colored areas in images can sometimes start and stop before they should. Which of the following should you do when this happens? Clear the paper jam Replace the ink supply Clean the printhead Calibrate the printer

Calibrate the printer

An ink-jet printer might require ________ to align and/or clean the inkjet nozzles, which can solve a problem when colors appear streaked or out of alignment.

Calibration

Inkjet printers spray microscopic dots of ink with precise, controlled movement. Which of the following components carries the printhead back and forth during a print job? Rubber rollers Duplexing assembly Carriage assembly Stepper motor

Carriage assembly

As an IT network administrator for your financial company, you have decided to set up document scanning services to digitize, store, and share the large number paper-based documents used in financial transactions. You want to be able to store these digitized documents offsite and make them available to all authorized employees from a centralized storage location for mobility and collaboration in real time. Which of the following document scanning solutions MOST closely matches your requirements? OCR Scan-to-email Scan-to-folder Cloud services

Cloud services

Which of the following methods can be used to connect a printer to a network? (Select two.) Connect your printer to an external print server device that is connected to the network. Plug a USB-to-Ethernet adapter into your printer's USB port. Plug a network cable into your printer's serial port. Plug a network cable into your printer's USB port. Plug an Ethernet cable into the printer's network port.

Connect your printer to an external print server device that is connected to the network. Plug an Ethernet cable into the printer's network port.

Which of the following is a type of printer that is considered very noisy because it hits the printhead on the paper? Inkjet Laser Dot matrix Thermal

Dot matrix

Mary purchased an HP photo printer at a garage sale. When she plugged it into her home computer, the printer was not recognized. What should she do to rectify this problem?

Download the drivers from the printer manufacturer's website

Which of the following dot matrix printer components converts impulses into physical movements that cause small hammers to strike the printhead? Tractor feed Logic board Electromagnet Daisy wheel

Electromagnet

A scanner with a glass surface that holds paper to be scanned and must be fed one page at a time is known as a(n) _______ scanner.

Flatbed

You want to scan a variety of family history documents and photos, many of which are very large. There are also some family history books that you need to scan. Which of the follow scanners will MOST likely meet your scanning needs? Flatbed scanner Stand-alone scanner Multi-function printer (MFP) scanner Network scanner

Flatbed scanner

Which component in a laser printer uses extreme heat and pressure to melt toner to the paper?

Fuser assembly

You're responding to a troubleshooting ticket about a laser printer in HR that isn't working. According to the ticket, the printer runs the print job and successfully sends the paper through with the text printed correctly. However, the toner smudges easily and sticks to other papers, equipment, and clothes. Which part in the printer probably needs replacing?

Fuser assembly

After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following printer components is MOST likely causing the problem? Primary corona Print drum Fuser rollers Secondary corona

Fuser rollers

One of the employees in your company calls and complains that text printed on the laser printer smudges easily and is staining hands and cloths. Which of the following printer components (if adjusted or replaced) would BEST fix the printer? Fuser unit Photoreceptor drum Toner hopper Laser OPC drum

Fuser unit

You are sitting in a coffee shop with your laptop computer and have connected to the internet through an unrestricted Wi-Fi connection. What is this type of Wi-Fi connection called? Bluetooth 802.11 standard Wireless fidelity Hotspot

Hotspot

What is the best way to set up a Wi-Fi-incompatible printer to provide the most reliable wireless printing? If the printer has a USB port, plug in a USB wireless adapter. Share the printer from a computer that has a wireless network connection. If the printer is Ethernet-capable, connect it to the network through a wireless router. If the printer is Bonjour-enabled, use workstation discovery with the Bonjour service.

If the printer is Ethernet-capable, connect it to the network through a wireless router.

Which type of printer creates a printed page by using some mechanism that actually strikes the paper?

Impact

Which of the following is the ONLY type of printer that can print multi-part forms that use carbon paper? Impact printer Thermal printer Laser printer Inkjet printer

Impact printer

What type of printer uses cartridges of ink that is heated to a boiling point and then ejected onto the paper through tiny nozzles?

Inkjet

A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picks up the print job, only the top half of each page is printed, and the bottom half is blank. Which of the following will MOST likely rectify this issue? Instruct her to avoid sending complex print jobs to the printer. Update the printer driver on her workstation. Install additional memory in the printer. Install additional memory in her workstation. Ask the network administrator to increase the speed of the network link in her department.

Install additional memory in the printer.

As an IT technician, you added a printer for a client. When you did this, you were prompted to select and install the drivers. Which of the following can you do to avoid repeating this step for subsequent clients? Install the printer drivers on the print server. Configure the computer for each client to act as a print server. Configure a wireless print server to be accessible on the network. Reconfigure the printer as a wireless printer so that the printer drivers are not necessary.

Install the printer drivers on the print server.

What is an advantage of using scan-to-email over scan-to-folder network document scanning? It can transmit larger files. It supports SSL encryption. It can share scanned files to the network. It is supported by the SMB protocol.

It supports SSL encryption.

What can you do to make a dot matrix printer last longer?

Keep the print head cool

What type of printer works by placing toner on an electrically charged rotating drum, transferring the toner onto paper as the paper moves through the system, and then fusing the toner to the paper?

Laser

Which type of printer uses a drum, plastic toner, and fuser to create a printed page? Correct Answer: Dye sublimation Ink jet Laser Dot matrix

Laser

Your company needs to print a lot of high-quality black-and-white text documents. These documents need to be printed as quickly and inexpensively as possible. The printer must also have the capacity to perform duplex printing. Which of the following printers BEST meets your company's printing requirements? Inkjet Dot matrix Laser Thermal

Laser

What kind of printer connects directly to a computer by way of a USB port or wireless connection?

Local Printer

What kind of printer is assigned an IP address?

Network Printer

Which of the following is NOT used to install a shared printer on a remote computer?

Network and Sharing Center

What is the language used by printers that describes the appearance of the printer page?

PDL

You work at a print shop that produces marketing materials, and your manager asks you to install a new printer. Which driver should you use because it is the best option for printing graphics?

PS

Which of the following are printer languages? (Select three.) PostScript Escape codes Capture Pascal PCL PrintDef

PostScript Escape codes PCL

Which component in a laser printer prepares the photosensitive drum for writing by causing the drum to receive a negative electrostatic charge? Fuser Transfer corona Organic photoconductor (OPC) drum Primary corona

Primary corona

What can you do to verify a printing problem is with an application or a document and not with Windows?

Print a Windows test page

What is the part in an inkjet or impact printer that moves across the paper, creating one line of the image with each pass known as?

Print head

Which term refers to the portion of the hard drive where print jobs are stored before going to the print device? Printer port Print driver Print queue Print device

Print queue

When an application (such as Microsoft Word) sends a print job to the printer, which of the following manages the printing process? Printer port Print driver Print queue Print spooler

Print spooler

Several employees have called you to complain about the default configuration settings on the network printer. One has asked to change the page orientation, another has wanted to change the collating setting, and another asked about duplexing. Which of the following print features would allow the employees to make the requested changes to their print jobs? Printer Properties Print spooling Print server Print queue

Printer Properties

Which printer management feature would you use to view the drivers that a printer uses? Print spooling service Printer Properties Print queue Print Server Properties

Printer Properties

Which printer management features would you use to view the port that a printer uses? (Select two.) Print Queue Properties Printer Properties Print spooling service Print queue Print Server Properties

Printer Properties Print Server Properties

Printer features such as duplexing, collating, and page orientation are managed in a printer _______ dialog box.

Properties

You have an Inkjet printer attached to the laptop computer in your home office. With a document ready to print, you select the Print option from your word processor. Unfortunately, shortly after the job has started, the printer stops printing. You turn the printer off. Which of the following actions should you perform to fix the printer? Remove the jammed paper by restarting the printer, which automatically attempts to clear the paper jam. Remove the jammed paper following its regular path. Remove the jammed paper by sending another file to the printer. Remove the jammed paper from the way it entered the printer.

Remove the jammed paper following its regular path.

You work for a company based in Phoenix, Arizona, which is a very hot and dry area. Several people in the research department have reported that even though their files are printing to the laser printer correctly, a much lighter copy of the same text also prints within 2 to 3 cm of the original text. Which of the following would MOST likely fix this type of ghosting image? Use a heavier weight paper to avoid paper shift. Replace the imaging drum, as it is probably at end of life. Remove the toner container and gently shake it to remove clumps from the image toner. Vacuum the fuser assembly to clean off excessive ink toner.

Replace the imaging drum, as it is probably at end of life.

You have some documents that you need to scan and make available to different device platforms on different networks. Which network scan service is the best solution?

Scan-to-Cloud

What is a security feature that allows documents to print confidentially, only when the user knows the printing passcode and is ready at the printer to oversee the document as it prints?

Secured printing

What is a part of the laser printer that keeps more than one sheet of paper from moving forward?

Separation pad

Windows uses the ________ console to start and stop the Print Spooler.

Services

Match each key printing term on the left to the appropriate description on the right. Print driver Printer port Print queue Print server Print spooler Software that allows the printer to communicate with the print device. Connection point for the print device to connect to a print server. Location on the hard disk that holds print jobs waiting to be processed. Software process that sends print jobs to the print device. Software process that captures print jobs from applications.

Software that allows the printer to communicate with the print device. Print driver Connection point for the print device to connect to a print server. Printer port Location on the hard disk that holds print jobs waiting to be processed. Print queue Software process that sends print jobs to the print device. Print server Software process that captures print jobs from applications. Print spooler

Your laser printer prints a vertical black line on every page. You change the toner cartridge, but the problem does not go away. What is the MOST likely problem? The fuser assembly is damaged. The photosensitive drum is wearing out. The paper is poor quality. The corona wire is dirty.

The corona wire is dirty.

You are not able to print a test page from your Windows computer to your local, USB-connected Canon Pixma printer. Which are possible causes of the problem? (Choose 2)

The windows print spool is stalled The printer cable is not connected properly

Hannah has been working for your company for several years. Recently, she moved to a new department, which is located on a different floor. After the move, Hannah informs you that when she tries to print a Microsoft Word document (the same program she has always used), the printer on her new floor prints page after page of seemingly random characters. Which of the following is the MOST likely cause of Hannah's print problems? The program used to create the document has a bug. The hard drive on the print server is corrupt. The wrong printer driver has been selected. The cable connecting the printer to the network is failing.

The wrong printer driver has been selected.

What type of printer utilizes a ribbon that contains wax-based ink?

Thermal transfer

Jeremy has just purchased an entry-level filament 3D printer to create three-dimensional game accessories. He has just printed his first game piece, but there are problems with adhesion between the filament layers, and the final piece is slightly warped. Which of the following BEST provides the solution to Jeremy's issues? Calibrate the extruder Calibrate the build platform Use a heated bed Calibrate the stepper motors

Use a heated bed

Aubrey, an employee in the marketing department, has told you that when she prints to her laser printer, faint ghost-like images are being printed on her new page. As an IT administrator, you check with other employees who use the same printer and find that they are not experiencing the same problem. Which of the following would be the BEST fix for this issue? Replace the imaging drum, as it is probably at end of life. Use 99% isopropyl alcohol and a soft cloth to gently clean the imaging drum. Use pre-printed paper that has been printed with laser-compatible print toner. Remove the toner cartridge and gently shake it to equally distribute the image toner.

Use pre-printed paper that has been printed with laser-compatible print toner.

A customer who uses a Windows computer purchased an Inkjet printer from your store. He recently called to complain that the colors in the photos he prints on his new printer do not match the colors in the original photos. Which of the following actions will MOST likely resolve the issue? (Select two.) Use the Color Management tab of the printer driver to calibrate the driver's color settings. Instruct the customer to upgrade to a color laser printer. Download and install the latest printer drivers. Educate the customer on the limitations of Inkjet printers. Run the Windows FIXCOLR utility to automatically calibrate the driver's color settings. Use Driver Rollback to restore an earlier version of the printer driver.

Use the Color Management tab of the printer driver to calibrate the driver's color settings. Download and install the latest printer drivers.

A new printer has been added in your office and connected to a WAP for use by all users in the company. Which of the following best describes the method of connectivity for the new printer?

Wireless infrastructure mode

You are testing a printer that you just installed by using the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them. What is the MOST likely cause of the problem? Bad printer memory Wrong toner cartridge A problem with the printer power supply or power cable Wrong printer driver

Wrong printer driver

Your system administrator shared a USB laser printer connected to your Windows 11 system so other users on the network could send jobs to it. A network user has sent a large job to the printer, but the print job has stalled. You try to delete the print job, but can't. Which of the following BEST describes the reason you cannot delete the print job? You do not have the Manage this printer permission. You do not have the Manage documents permission. You do not have the Manage network printers permission. You do not have the Print permission.

You do not have the Manage documents permission.

The A+ exam expects you to know the steps in the laser printing process. Place the following steps in the correct order: ____Transferring ____Fusing ____Processing ____Cleaning ____Charging ____Developing ____Exposing

__5__Transferring __6__Fusing __1__Processing __7__Cleaning __2__Charging __4__Developing __3__Exposing

Match the following Laser Printer steps with their correct definitions: 1. Processing 2. Charging 3. Exposing 4. Developing 5. Transferring 6. Fusing 7. Cleaning ____ The drum is cleaned of any residual toner and electrical charge ____ Heat and pressure fuse the toner to the paper ____ The drum is conditioned by a roller that places a high electrical charge on the surface of the drum ____ A strong electrical charge draws the toner off the drum onto the paper ____ The print job is rendered and a bitmap of the page is created ____ Toner is placed onto the drum where the charge had been reduced ____ A laser beam discharges the high charge down to a lower charge, but only in places where toner should go

__7__ The drum is cleaned of any residual toner and electrical charge __6__ Heat and pressure fuse the toner to the paper __2__ The drum is conditioned by a roller that places a high electrical charge on the surface of the drum __5__ A strong electrical charge draws the toner off the drum onto the paper __1__ The print job is rendered and a bitmap of the page is created __4__ Toner is placed onto the drum where the charge had been reduced __3__ A laser beam discharges the high charge down to a lower charge, but only in places where toner should go

The designated printer to which Windows prints unless another one is selected is known as the _______ printer.

default

An electrically charged rotating drum found in laser printers which is used to transfer toner onto paper is called the _______ drum.

imaging

As will all computer problems, begin troubleshooting a printing problem by _______.

interviewing the user

Manufacturers of high-end printers provide __________, which include specific printer components, step-by-step instructions for performing maintenance, tips for how often maintenance should be done, and information on any special tools or equipment you need to do maintenance.

printer maintenance kits

What is the Printer User Interface command that is used by administrators to manage printers and printer drivers on remote computers?

printui

What term describes a dedicated device or computer that can control several printers connected to a network?

server