CH. 10 H

_____ is a personal quality that is admired in the person with referent power. a. Problem solving b. Authority c. Knowledge d. Coercive power

A

Negotiation is a form of conflict resolution. Which of the following terms are associated with negotiation? (Select all that apply.) a. Conciliation b. Distributive bargaining c. Arbitration d. Mediation e. Collective bargaining

A B D

_____ is an influence tactic where another person is given praise or sympathy in an effort to make the other person feel important. a. Assertiveness b. Ingratiation c. Rationality d. Upward appeal

B

A well-known talk show host presents information to a congressional committee to garner support for cancer research. This type of power refers to _____ power. a. coercive b. expert c. legitimate d. referent

D

The nursing supervisor informs the staff that if they refuse to stay on the nursing unit and work an additional 8-hour shift, they will be reported to the state for patient abandonment. This type of power is known as: a. coercive. b. expert. c. legitimate. d. reward.

A

Organizational change is associated with both direct and indirect costs for which leaders must be prepared. Which of the following are examples of indirect costs associated with conflict? (Select all that apply.) a. Loss of team morale b. Disrupted communication c. Disability or stress claims d. Decreased management productivity related to time spent resolving conflict e. Loss of motivation for achieving team goals

A B E

What are the two major content dimensions of power? (Select all that apply.) a. Influence b. Integrity c. Authority d. Dominance e. Control

A C

Empowerment for nurses may consist of three components. Which three of the following components may help nurses become empowered to use their power for better patient care? (Select all that apply.) a. A state in which a nurse has assumed control over his or her own practice b. A social relationship between two or more people c. A workplace that promotes opportunities for growth d. A nurse's sense of meaning as expressed in values and work role e. Interdependence of personnel

A C D

Which of the following are factors that influence the way conflict is handled within an organization? (Select all that apply.) a. Behavioral predispositions of individuals b. Bureaucratic hierarchy c. Social pressure in the environment d. Rules and procedures e. Position power

A C D

Which of the following statements accurately describe the varying mechanisms of power? (Select all that apply.) a. Connection power is based on the perception that the influencer has access to powerful people or groups. b. Legitimate power is based on fear. c. Expert power results from expertise, special skill, or knowledge. d. Information power refers to skill in making rational appeals. e. Referent power is based on admiration for a person.

A C E

The Robert Wood Johnson Foundation (RWJF) and the Institute of Medicine have assessed progress made on recommendations for the future of nursing. What are the recommendations for nurses? (Select all that apply.) a. Remove barriers to practice and care. b. Maintain current leadership roles. c. Promote diversity. d. Transform education. e. Improve data.

A D E

A disagreement or differences between the members of two or more groups over authority, territory, and resources is called _____ conflict. a. intragroup b. intergroup c. interpersonal d. intrapersonal

B

A hospital nurse manager is involved in conflict management between two staff members. The process of collaborating occurs when: a. one person seeks to satisfy his/her own interests. b. both sides strive to meet the interests of both parties. c. a person chooses to withdraw from conflict. d. one party seeks to appease the other.

B

A nurse on a medical-surgical floor has been asked to join a research committee. She agrees to this request because of her great admiration for the vice president of nursing. This is an example of _____ dimension of power. a. dependence b. relational c. subversive d. tactical

B

A staff nurse frequently is providing positive comments to get the manager in a good mood before asking about additional vacation time. This influence tactic is known as: a. consultation. b. ingratiation. c. inspiration appeals. d. rational persuasion.

B

Nurses derive much of their power from being: a. authority figures in emergent situations. b. central to the delivery of health care services. c. organized through public associations. d. the care coordinator of the health care team.

B

Subunit power is derived from: a. being independent within the organization. b. providing resources on which the organization most depends. c. supplying multiple cross-trainable functions within the organization. d. voicing unique opinions and values within the organization.

B

What are the consequences or outcomes of nurse empowerment? (Select all that apply.) a. Increased compensation and benefits b. Decreased burnout c. Decreased job strain d. Increased job satisfaction and work effectiveness e. Increased trust in the workplace

B C D

Which of the following are the formal dimensions of power? (Select all that apply.) a. Social aspect b. Relational aspect c. Dependence aspect d. Independent aspect e. Sanctioning aspect

B C E

The main effects of conflict are individual effects, interpersonal relationships, and organizational effects. What are some of the positive effects of conflict within an organization? (Select all that apply.) a. Absenteeism b. Team cohesiveness c. Disrupted communication d. Stimulation of creativity and innovation e. Improved quality of decisions

B D E

Which of the following statements describe structural determinants of power within an organization? (Select all that apply.) a. Power is derived from independence. b. Power is derived from providing resources. c. Power is derived from certainty. d. Power is derived from being irreplaceable. e. Power is derived from the ability to affect the decision process.

B D E

A common source of conflict in nursing occurs when the nurse wants to perform patient teaching or counseling, but there are competing priorities and the nurse has inadequate time to spend with the patient. This type of conflict is related to: a. interpersonal conflict. b. intergroup conflict. c. intrapersonal conflict. d. intragroup conflict.

C

Subunit or _____ power refers to relationships across departments. a. vertical b. organizational c. horizontal d. exertional

C

Nurses must use which of these to facilitate change in health care organizations? (Select all that apply.) a. Actualization b. Authorization c. Influence d. Ratification e. Power

C E

A nursing manager is leading a recruitment and retention committee. She manages in a laissez-faire style. Her co-leader is a staff nurse who is very detail oriented. The nurse manager usually leads the meetings. During the meeting, the staff nurse frequently needs to interject information that has not been presented. She also creates the agenda and communicates information with other team members. This scenario depicts which type of conflict? a. Competitive b. Disruptive c. Organizational d. Task

D

Management offers a day of pampering at a spa if nurses agree to work 3 out of 4 weekends over the summer. This type of power is known as: a. coercive. b. expert. c. legitimate. d. reward.

D