ch 11 L

28. The inclusive model of diversity includes all of the ways in which people differ including . a. disability b. job expertise c. technical skills d. military experience

d. military experience

30. Which of the following is a dimension of the traditional model of diversity? a. Work style b. Military experience c. Pay level d. Nationality

c. Pay level

38. The manager of a company situated in the country of Aria lost a business deal with a company situated in the country oflota. The Arian manager complained to the Iotan higher-level executives when he couldn't obtain information from his counterparts in Iota. The higher-level Iotan executives were offended by his behavior. The Arian manager was surprised since hierarchy was never a matter of concern in his country. In the context of the given scenario, which of the following statements is true? a. Behavior is perceived differently from culture to culture. b. The manager from Aria had an ethnocentric point of view. c. The company in Iota should adopt the ways of the company in Aria. d. The company in Iota reinforces the glass ceiling.

a. Behavior is perceived differently from culture to culture.

31. Which of the following statements is true of diverse workforce? a. It can build stronger connections with various customers. b. It degrades the value of an organization. c. It causes an organization to lose its competitive advantage. d. It reinforces the glass ceiling in an organization.

a. It can build stronger connections with various customers.

25. refers to an adverse feeling or opinion formed without regard for the facts. a. Prejudice b. Ethnocentrism c. Socialloafmg d. Deindividuation

a. Prejudice

10. All leaders need to be aware of the impact that culture may have and consider cultural values in their dealings with employees. a. True b. False

a. True

11. Profe;sor and author Judy B. Rosenerhas called women's approach to leadership interactive leadership. a. True b. False

a. True

13. It is imperative that leaders in international organizations learn to understand local cultures and deal with them effectively. a. True b. False

a. True

15. In interactive leadership, the leader favors a consensual and collaborative process. a. True b. False

a. True

16. A benefit of employee affmity groups is that people often obtain sponsors through their affiliation with the groups. a. True b. False

a. True

2. Unconscious bias theory suggests that white males slight women and minorities because people's decisions are influenced by unconscious prejudice. a. True b. False

a. True

4. Many minority leaders struggle daily with the problem of delegating authority and responsibility to employees who show them little respect. a. True b. False

a. True

I. Intellectual stimulation, a leadership quality, means questioning current methods and challenging employees to think in new ways. a. True b. False

a. True

35. All organizations need to achieve high performance. a. diversity of thought b. passive bias c. ethnocentrism d. high power distance

a. diversity of thought

20. Paying a woman less than a man for the same work is known as . a. gender discrimination b. passive bias c. unconscious bias d. ethnic discrimination

a. gender discrimination

23. Tracy and Richard work for QWERTY Corp. They have both been promoted as senior managers for a new project. However, Tracy gets paid lower than Richard for the same work. This is an example of a. gender discrimination. b. stereotyping. c. inclusion. d. ethnic bias.

a. gender discrimination.

26. Diversity refers to all the ways in which people differ, including the dimension of . a. lifestyle b. technological skills c. job expertise d. job satisfaction

a. lifestyle

22. Ethnocentrism is the belief that: a. one's culture and subculture are inherently superior to other cultures. b. all cultures have value. c. everyone in an organization has the same values, beliefs, and motivations. d. everyone in an organization has the same attitudes about work and life.

a. one's culture and subculture are inherently superior to other cultures.

27. Accordingto HofStede's social valuesystem, high power distance means that: a. people accept inequality in power among institutions, organizations, and individuals. b. members of a society feel uncomfortable with uncertainty and ambiguity. c. people prefer a loosely knit social framework in which individuals take care of themselves. d. members of a society value relationships, cooperation, and group decision making.

a. people accept inequality in power among institutions, organizations, and individuals.

32. Organizations establish workforce diversity programs to: a. promote the hiring of diverse employees. b. ensure that differences are not accepted c. hamper the career advancement of diverse employees. d. reinforce the glass ceiling trends.

a. promote the hiring of diverse employees.

12. Today's best leaders realize that diversity suppresses innovation and leads to poor decision making. a. True b. False

b. False

14. At stage 2 of personal diversity awareness, people are capable of integrating differences and adapting both cognitively and behaviorally. a. True b. False

b. False

3. As women and minorities move up the management hierarchy, they're often fmding it an easy road to travel. a. True b. False

b. False

5. Glass walls offer experience in areas such as line supervision that would enable women to advance to senior-level positions. a. True b. False

b. False

6. Women leaders tend to be competitive and prefer vertical hierarchies. a. True b. False

b. False

7. Female leaders are typically rated lower by subordinates on interpersonal skills as well as onfuctors such as task behavior, conununication, and goal aa::ornplislnnent a. True b. False

b. False

8. According to Hofstede's social value system, high uncertainty avoidance reflects a value for a loosely knit social framework in which individuals are expected to take care of themselves. a. True b. False

b. False

9. According to Hofstede's research, masculinity reflects the values of relationships and cooperation, whereas femininity reflects a preference for achievement, heroism, and assertiveness. a. True b. False

b. False

36. Which of the following statements is true of diversity? a. It hampers the relationship of the organization with customers. b. It helps develop employee potential. c. It reinforces the glass ceiling. d. It provides lesser organizational flexibility.

b. It helps develop employee potential.

24. When a leader and company act out prejudicial attitudes toward people who are the targets of their prejudice, OCClES. a. unconscious bias b. discrimination c. inclusion d. uncertainty avoidance

b. discrimination

29. According to the Hofstede studies, reflects the values of relationships, cooperation, group decision making, and quality of lifu a. collectivism b. femininity c. masculinity d. uncertainty avoidance

b. femininity

39. In stage 1 of personal diversity awareness, . a. diversity is inherent in the culture, and the organization is gender- and color-blind b. legal requirements are met, but diversity is viewed as a problem c. top-level leaders are committed to diversity d. diversity is viewed as a competitive weapon

b. legal requirements are met, but diversity is viewed as a problem

19. In the United States, some women leaders feel that the cost of climbing the corporate ladder is too high and they leave before ever encountering the glass ceiling. This phenomenon has been referred to as the: a. capacityforcollaboration b. opt-out trend. c. diversity for thought. d. unconscious bias theory.

b. opt-out trend.

37. Employees belonging to a certain religion at a meat packing plant in the country of Atria protested against not being allowed extra break times to pray during their holy month. Employees not belonging to that religion felt that allowing extra breaks would amount to "preferential treatment." In the context of the given scenario, which of the following statements is true? a. Leaders at the plant were ethnocentric. b. Power distance was high in the plant. c. Cultural differences provide potential for conflicts. d. People in the country of Atria are prejudiced.

c. Cultural differences provide potential for conflicts.

18. Which of the following statements is true of the glass ceiling? a. When executives choose a successor for a top position,1hey tend to choosesomeone who is different from1hem. b. The existence of"glass walls"fucilitates important lateralmovementwithin an organization c. Prevailing attitudes are invisible obstacles to women's advancement. d. Women represent a large percentage of top executives and board members in American companies.

c. Prevailing attitudes are invisible obstacles to women's advancement.

I 7. In1he context of1he siiiVey of followers, which of1he following statements is1rue of female leaders? a. They have more aggressiveness than male leaders. b. They provide lesser inspirational motivation than male leaders. c. They are more individually considerate than male leaders. d. They offer less intellectual stimulation than male leaders.

c. They are more individually considerate than male leaders.

40. Which of1hefollowing statements is1rne of interactive leaders? a. They are competitive and aggressive. b. They favor an individualistic approach to work. c. They favor a consensual process. d. They are power-and-authority-oriented.

c. They favor a consensual process.

21. According to a report from the National Bureau of Economic Research, white-sounding names got 50 percent more call-backs than AfricanArnerican names, even when skills and experience were equal. This is an example of in the workplace. a. active bias b. conscious bias c. unconscious bias d. deliberate bias

c. unconscious bias

33. refers to a person's ability to use reasoning and observation skills to interpret unfamiliar gestures and situations and devise appropriate behavioral responses. a. Emotional intelligence b. Artificial intelligence c. Interpersonal intelligence d. Cultural intelligence

d. Cultural intelligence

42. , a leadership quality, means questioning current methods and challenging employees to think in new ways. a. Individual consideration b. Inspirational motivation c. Idealized influence d. Intellectual stimulation

d. Intellectual stimulation

41. refers to strong support from a powerfully positioned executive who is willing to put his or her reputation on the line to promote an individual's advancement to higher organizational levels. a. Employee affmity b. Ethnocentrism c. Prejudice d. Sponsorship

d. Sponsorship

34. A factor contributing to increased acceptance of diversity is: a. discrimination. b. passive bias. c. uncertainty avoidance. d. globalization.

d. globalization.