Ch 13 Mindtap

Identify whether each of the following examples is characteristic of a good listener or a poor listener. 1. Clarifies responses 2. Nods and shows interest 3. Is passive, laid back 4. Is easily distracted; answers phone or sends text messages a. Good listener b. Poor listener

1. a. Good listener 2. a. Good listener 3. b. Poor listener 4. b. Poor listener

Kumi, your coworker, has been working on his taxes for the last two months. If Kumi gets audited this year, he is likely to believe that it happened because of an 1.___________ cause, such as 2._______________. Kumi's perception is being influenced by the 3._________________. 1a. internal 1b. external 2a. his poor financial skills 2b. the tax program he used to prepare his taxes 3a. defensive bias 3b. self-serving bias 3c. fundamental attribution error

1b. external 2b. the tax program he used to prepare his taxes 3b. self-serving bias

E-mail is 1._____________ formal than other forms of communication, and it 2.___________ the likelihood of being misunderstood. 1a. more 1b. less 2a. decreases 2b. increases

1b. less 2b. increases

Managers tend to prefer 1.__________ communication, because it contains 2.______________ information. 1a. written 1b. oral 2a. more 2b. less

1b. oral 2a. more

When you need to convey simple or straightforward information to your manager, it is best to use 1.______________ communication, because it is 2.______________ efficient than other forms of communication. 1a. oral 1b. written 2a. less 2b. more

1b. written 2b. more

Top box: Green 3 boxes per green Middle Boxes: Yellow 2 boxes per yellow Bottom Boxes: Blue Diagram description: red line going from Green box, through middle yellow box, ended at left blue bottom box. This diagram represents 1._________________ communications. Which of the following are examples of this type of communication? Check all that apply. 1a. diagonal 1b. horizontal 1c. upward 1d. downward 2a. A team of doctors, nurses, technicians, and managers get together at Highland Hospital to discuss ways to save money. They agree to swap a lab kit that costs $96.50 for one that costs $0.29. 2b. Hewlett-Packard CEO Meg Whitman announces to employees that HP will cut its workforce by up to 30,000 people. 2c. Cargill's director of high-intensity sweeteners, Zanna McFerson, tells her boss, Marcelo Montero, the president of Cargill's Health and Nutrition division, that a glycoside called Rebiana can be used to create a new artificial sweetener to be called Truvia. 2d. The CEO of Nokia, Stephen Elop, meets with 2,000 employees to tell them why he is recommending that they abandon Nokia software to use less popular software from Microsoft.

1d. downward 2b. Hewlett-Packard CEO Meg Whitman announces to employees that HP will cut its workforce by up to 30,000 people. 2d. The CEO of Nokia, Stephen Elop, meets with 2,000 employees to tell them why he is recommending that they abandon Nokia software to use less popular software from Microsoft.

Read the following situation, and use your knowledge of nonverbal behavior to identify what message the intern is conveying. While you are critiquing an intern's presentation, you notice that she looks at the ground more often than she looks at you and constantly shifts her weight from foot to foot. What message is the intern expressing nonverbally? A. She is uncomfortable with the conversation. B. She is actively engaged in the conversation. C. She is enjoying the conversation.

A. She is uncomfortable with the conversation.

When your manager says, "You've done a great job!" but has a frown on his face, you are likely to believe that: A. You haven't done a very good job at all B. You've done a great job

A. You haven't done a very good job at all

You have an employee, Stan, who is coming in late to work on a regular basis, and you want to find out why. What form of communication should you use in this situation? A. You should meet with Stan in person to determine why he has been late. B. You should send Stan an e-mail asking why he has been late and whether the behavior will continue.

A. You should meet with Stan in person to determine why he has been late.

When a person meets a group of people for the first time, he or she pays more attention to: A. The words that people say when they introduce themselves B. Body language, the sounds of conversation (angry, happy, animated, and so forth), and people's expressions

B. Body language, the sounds of conversation (angry, happy, animated, and so forth), and people's expressions

What is the most important message Mr. Blum is trying to convey? A. You are ready for a promotion. B. He wants to know when the report will be ready. C. He is worried about the results of your analysis.

B. He wants to know when the report will be ready.

What can you do to listen more effectively to Mr. Blum? A. Paraphrase his questions in return. B. Lean forward and make eye contact. C. Ask questions in return.

B. Lean forward and make eye contact.

Your employee, Holly, wants to know the schedule for regular company holidays for the next year. What form of communication should you use in this situation? A. You should drop by Holly's desk to tell her when the holidays are scheduled. B. You should send Holly an e-mail with a list of the upcoming holidays.

B. You should send Holly an e-mail with a list of the upcoming holidays.

You are having difficulty finishing an important project, and you want your boss's opinion about what you should do. What form of communication should you use in this situation? A. You should send your boss an e-mail explaining the problem and asking for advice. B. You should set up a meeting with your boss to discuss the matter in person.

B. You should set up a meeting with your boss to discuss the matter in person.

Assume that both you and your manager share a traditional American culture. What can your manager do in order to make you believe his words? A. Smile and glance away quickly B. Smile and put his hands on his hips C. Smile and hold out his hand for you to shake

C. Smile and hold out his hand for you to shake