ch 14 mgmt

n general, it's best to include members of only a single culture when forming virtual teams, since electronic communication is already fraught with misunderstandings. a. True b. False

F

Which type of negotiation is based on the assumption that all parties want to come up with a creative solution that can benefit both sides? a. Integrative b. Distributive c. Cooperative d. Collaborative

a. Integrative

Crystal has a particular dislike for a co-worker and is often late in providing the co-worker with needed information of fails to do so entirely. How is Crystal expressing conflict with her co-worker? a. Low-directness-low intensity b. High directness-high intensity c. High-directness-low intensity d. Low directness-high intensity

a. Low-directness-low intensity

Which type of team is designed to increase the participation of workers in decision making and conducting their jobs, with the goal of improving performance? a. Self-managed b. Functional c. Cross-functional d. Special purpose

a. Self-managed

Jon loves being on teams, especially when those teams include young, ambitious co-workers eager to prove themselves to management. Jon finds that such co-workers give him the opportunity to relax and let his mind wander to topics he finds more interesting than work. Jon is best described as a _____. a. free rider b. victim c. ghost d. narcissist

a. free rider

Functional teams _____ while cross-functional teams _____. a. have employees from multiple levels of the hierarchy; have employees from about the same level of the hierarchy b. are created outside the formal organizational structure; exist within the formal organizational structure c. consist of employees from multiple departments; consist of employees from a single department d. are sometimes called task forces; are sometimes called command teams

a. have employees from multiple levels of the hierarchy; have employees from about the same level of the hierarchy

Jennifer, a research and development team leader, recognizes that in order to resolve a conflict on her team, more information is needed about the alternative courses of action. Which type of resolution is most appropriate at this time? a. Collaborating b. Avoiding c. Dominating d. Accommodating

b. Avoiding

Nick tends to help group members reconcile conflict and reach agreement. What socioemotional role behavior does Nick use? a. Following b. Harmonizing c. Compromising d. Encouraging

b. Harmonizing

Which statement about task and relationship conflict is most accurate. a. In general, neither task nor relationship conflict is detrimental to group performance. b. In general, task conflict can be beneficial to group performance but relationship conflict is detrimental. c. In general, both task and relationship conflict are detrimental to group performance. d. In general, task conflict is detrimental to group performance but relationship conflict is often beneficial.

b. In general, task conflict can be beneficial to group performance but relationship conflict is detrimental.

The _____ stage of group development is marked by conflict and disagreement. a. norming b. storming c. adjourning d. performing

b. storming

Research suggests that teams function best when they have _____ members a. 13 to 20 b. 21 to 30 c. 3 to 6 d. 7 to 12

c. 3 to 6

Which statement about team cohesiveness is most accurate? a. A friendly team environment is distracting and results in lower productivity. b. When team members have frequent contact, they get to know one another and, as a result, areas of conflict emerge and teams become less cohesive. c. If team members agree on purpose and direction, they will be more cohesive. d. Even moderate competition with other teams can be anxiety-provoking and distressing and is thus harmful to team cohesiveness.

c. If team members agree on purpose and direction, they will be more cohesive.

At the midway point of a meeting, Esther pulled together the ideas that had been expressed and related them to the group's task. What task-specialist behavior was Esther using? a. Initiating b. Seeking information c. Summarizing d. Energizing

c. Summarizing

The most effective teams are made of people in _____. a. mostly task specialist roles b. mostly socioemotional roles c. both task specialist and socioemotional roles d. either task specialist and socioemotional roles but not both

c. both task specialist and socioemotional roles

Mischa is the leader of a team tasked with developing a new marketing program. Unfortunately, there two department heads, both of whom will have to agree to implementing the program, have substantial (and substantive) disagreements. Which type of resolution should Mischa seek? a. Accommodating b. Dominating c. Avoiding d. Collaborating

d. Collaborating

Which team norm refers to a team climate characterized by mutual trust and respect in which team members are comfortable being themselves? a. Intersectional bonding b. Equal participation c. Interpersonal acceptance d. Psychological safety

d. Psychological safety

According to the model of groups presented in your text, which factor is important in maintaining team members' membership and commitment? a. Sociability b. Rewards c. Coercion d. Satisfaction

d. Satisfaction

Which type of team is a team made of members who are geographically or organizationally dispersed, rarely meet face to face, and interact to accomplish their work primarily using advanced information and telecommunications technologies? a. Electronic b. Impersonal c. Cyber d. Virtual

d. Virtual

During the _____ stage, consensus develops on who has the power, who the leaders are, and what the various members' roles are. a. adjourning b. performing c. forming d. norming

d. norming

The definition of workplace teams includes the requirement that team members _____. a. like each other b. have similar skill levels c. are voluntarily on the team d. share a performance goal

d. share a performance goal

Seema, a creative director at a marketing agency, notices that her team members often perform better while working as a team than when working alone. This is likely a result of _____. a. group preferences b. the interaction effect c. cognitive dissonance d. social facilitation

d. social facilitation

Diverse teams _____. a. work better with racial/ethnic diversity than with other types of diversity b. usually get hopelessly mired in conflict c. are almost impossible to maintain, even with outstanding leadership d. usually produce more innovative solutions

d. usually produce more innovative solutions

Five common dysfunctions of teams are lack of trust, fear of conflict, lack of commitment, avoidance of accountability, and inattention to results.

lack of trust , fear of conflict, lack of commitment , avoidance of accountability, and inattention to results.

One of the primary causes of team conflict is competition over resources. a. True b. False

true

When team members go along with each other for the sake of harmony and won't express conflicting opinions, teams can become dysfunctional. a. True b. False

true