Ch 15 Coaching and Communication

12. Which of the following represents ideal behavior with regard to tone of voice as an effective nonverbal communication skill? Matching tone of client Maintaining level tone across statements Raising pitch at end of sentence Speaking softly when asking a difficult question

Maintaining level tone across statements

15. Which of the following describes the outcome of having mismatched verbal and nonverbal cues? Verbal cues are more received and interpreted. The mismatch is overlooked and not important. Nonverbal cues are more received and interpreted. The mismatch will create more focus and intentional listening.

Nonverbal cues are more received and interpreted.

14. A coach spends the majority of his time in a conversation with a client looking down or around the room. This is an example of which of the following? Not an ideal nonverbal communication strategy Better than maintaining a constant stare An ideal nonverbal communication strategy Makes the client feel more comfortable

Not an ideal nonverbal communication strategy

25. In terms of providing feedback to a client throughout a program, which of the following is the best approach? Provide consistent praise and encouragement. Provide consistent and thorough feedback to all clients. Provide feedback to keep clients on track. Provide feedback based on client needs and efficacy.

Provide feedback based on client needs and efficacy.

7. Which of the following stages of listening is defined by having intentional focus on what the client is sharing? Remembering stage Receiving stage Understanding stage Evaluation stage

Receiving stage

4. Which of the following is best defined by an understanding of one's own strengths and weaknesses? Self-efficacy Self-monitoring Self-confidence Self-awareness

Self-awareness

1. Which of the following is a term that represents non-job-specific skills that are related to how well one works with others? Hard skills Technical skills Soft skills Programming skills

Soft skills

33. Which of the following describes the ideal talk rate in a conversation? Soft and slow rate for clarity Steady rate with clearly enunciated words Fast rate to demonstrate knowledge Speak quickly and loudly.

Steady rate with clearly enunciated words

24. Which of the following is the best way to establish rapport with a client? -Take time to develop an understanding of client needs and emotions. -Take time to explain the coach's credentials and experience. -Take time to explain program components. -Take time to understand the client's past experiences with nutritional programs.

Take time to understand the client's past experiences with nutritional programs.

27. Which of the following is the most important tool in becoming a better listener and communicator? The ability to use reflective statements The ability to be an active listener The ability to ask quality questions The ability to match verbal and nonverbal cues

The ability to ask quality questions

3. What best describes nonverbal communication? -The act of mindfully hearing and comprehending the meaning of words -The process of understanding what another person is feeling and experiencing -The exchange of information through wordless cues -The emotional or perceived meaning of a word

The exchange of information through wordless cues

28. In using supportive language as part of effective communication, which of the following is true? -Supportive language should be implemented once rapport is already established. -Humor should be used as the key element. -The focus should be on goal behaviors, not behaviors that need to be avoided. -The focus should be on avoiding why a client has not succeeded in the past

The focus should be on goal behaviors, not behaviors that need to be avoided.

8. During which stage of listening must the coach ask clarifying questions and be careful not to make assumptions? Remembering stage Evaluation stage Understanding stage Receiving stage

Understanding stage

19. What best describes empathy in communication? Feeling sorry for the client's feelings and experiences Mindfully comprehending the meaning of words in a conversation Understanding what the client is feeling and experiencing A relationship that is based on mutual trust and understanding

Understanding what the client is feeling and experiencing

34. Which of the following represents the importance of word choice in verbal communication? -Word choice should be professional and clear and keep conversation focused on program components. -Word choice should be simple and easy for all listeners to understand. -Word choice should match client needs and demonstrate knowledge, understanding, and confidence. -Word choice should be scientific to demonstrate knowledge and expertise.

Word choice should match client needs and demonstrate knowledge, understanding, and confidence.

31. Which of the following represents the best body language to use in communication? Sit with very straight posture. Keep arms comfortably crossed. Lean back in the chair. Be still with hands on lap or table.

Be still with hands on lap or table.

9. Which of the following is the best way to improve the quality of communication? Speak more clearly. Make consistent eye contact. Become a better listener. Effectively use nonverbal cues.

Become a better listener.

21. Empathy is known to be an important component of building a successful coach-client relationship. Which of the following best describes being empathetic in communication? -Empathy is primarily related to verbal communication and word choice. -Empathy is primarily related to nonverbal communication and body language. -Being empathetic takes practice and intentional effort. -Being empathetic must be balanced with the coach's knowledge of programming.

Being empathetic takes practice and intentional effort.

29. Which of the following is one primary goal of using supportive words? Create purpose Build efficacy Minimize ambiguity Decrease emotional response

Build efficacy

23. Which of the following should be the initial goal for coach-client communication? Establish coach credentials. Build trust and develop understanding. Identify primary program goals. Identify past nutritional program experiences.

Build trust and develop understanding.

13. Which of the following are nonverbal cues that can influence the quality of communication? Trainer qualifications and pricing structure Clutter, air temperature, and noise Program goals, trainer experience, and privacy Facility location, cleanliness, and program goals

Clutter, air temperature, and noise

16. What is the goal of using positive nonverbal cues in communication? Demonstrate knowledge, authority, and training Demonstrate confidence in the program developed Demonstrate eagerness to get started Demonstrate confidence, care, and readiness to help

Demonstrate confidence, care, and readiness to help

22. Which of the following is the best approach to build and implement effective programming? -Use a pre-developed program and modify a few things to meet individual needs. -Continue to constantly modify the program when the client struggles with adherence. -Develop a program based on evidence-based practice that supports individual client needs using empathy. -Develop a solid, evidence-based program that is used for all clients.

Develop a program based on evidence-based practice that supports individual client needs using empathy.

6. Which of the following types of questioning encourages clients to openly share ideas and information? Closed-ended questioning Probing questioning Divergent questioning Reflective questioning

Divergent questioning

11. Which of the following is the best approach to gathering information related to a sensitive topic from a client? -Encourage the client to fully share so that appropriate programming can be developed. -Tell the client a story of another client with similar issues. -Don't worry about sensitive information as it will make the client uncomfortable and decrease adherence. -Gather information in pieces throughout programming.

Gather information in pieces throughout programming.

20. Which of the following is the best approach to dealing with program setbacks? Identify key mistakes so the client knows what to change. Identify small successes to provide encouragement to move forward. Provide praise and encouragement regardless of behavior. Be stern and direct to keep the client focused.

Identify small successes to provide encouragement to move forward.

18. Based on the importance of soft skills in professional success, into which of the following would be the best continuing education course for a Nutritional Coach to enroll? Programming for vegetarian athletes Influences on food choices Keys to effective communication Components of effective programming

Keys to effective communication

5. Which item best represents rapport? -A coaching approach in which program development is based on client preferences -A relationship based on mutual understanding and trust -Understanding of what the client is feeling and experiencing -Mindfully comprehending the meaning of words in a conversation

A relationship based on mutual understanding and trust

26. Which of the following best describes the use of questioning in communication? -Divergent questioning is the best tool to gain understanding of client preferences. -Probing questioning should be primarily used to gain the most information. -Closed-ended questioning should be avoided. -A variety of question types should be used to gain different information.

A variety of question types should be used to gain different information.

30. Which of the following represents the importance of mirroring as a nonverbal communication technique? Allows coach to demonstrate authority Allows coach to pick up on cultural differences Allows coach to influence client perceptions Allows coach set example for goal behavior

Allows coach to pick up on cultural differences

17 . Which of the following is most likely to happen when there is a mismatch in verbal and nonverbal communication behaviors? A comfortable environment will be established. Rapport will be built. Competence will be demonstrated. A lack of trust will be developed.

A lack of trust will be developed.

35. In which situation might verbal communication be a better choice than written communication? Checking-in to see how progress is going for the day Simple question that requires direct response Concern about ability to follow program component Confirming an upcoming appointment

Concern about ability to follow program component

10. Which of the following is best defined by the emotional or perceived meaning of a word? Understanding Denotation Connotation Explanation

Connotation

2. What best describes verbal communication? The literal meaning of a word Simple and direct questions The words used to convey a message Broad questions with no right or wrong answer

The words used to convey a message

32. Which of the following is true about communication skills? Once learned, they remain consistently good. They can be learned through self-monitoring. They are not as important as job-specific knowledge. They are innate and very difficult to learn.

They can be learned through self-monitoring.