Ch. 15 Guidepost Questions

1. acculturate

According to the authors of your textbook, hiring and retaining retail employees involves five steps. In reality, each step is a set of activities. They are Recruit Train and ________ Motivate Evaluate Reward and compensate

3. 80%

Arlo Marlowe owns an independent hardware and home-improvement store in a neighborhood shopping center. At the beginning of this year, the following sales associates were on Arlo's payroll: Blake Drake, Eric Merrick, Clyde Hyde, Yuri Curry, and Caylie Bailey. A few months into the year, Eric and Caylie both left to pursue new opportunities, and Arlo hired Joyce Royce and Martin Parton to replace them. A few months after that, Martin left to return to college full time and was replaced by Hollis Lawless. Shortly thereafter, Clyde retired and was replaced by Zach Slack. What is the employee turnover rate at Arlo's store, if no more employees leave between now and December 31?

2a. Personality tests are prohibited by law. Period.

Employers sometimes test job candidates to learn more about them, to match them with job openings, and to develop training programs. Regarding tests, which of the following statements is not consistent with the information in the textbook?

2b. An employer is allowed to test for drugs, but only if the applicant will be driving a company vehicle or operating dangerous machinery.

Employers sometimes test job candidates to learn more about them, to match them with job openings, and to develop training programs. Regarding tests, which of the following statements is not consistent with the information in the textbook?

4. Feeling good after helping a customer who really needed it

For a retail employee, which of the following is an intrinsic reward? A. A commission payment B. Receiving the Employee of the Month trophy and gift card C. A gift of store merchandise for agreeing to work an extra shift on short notice D. A profit-sharing bonus at the end of the fiscal year E. Feeling good after helping a customer who really needed it

6b. Buyers

In a national department store chain such as JC Penney or Macy's, __________ are responsible for managing relationships with vendors and negotiating with them.

6c. regional managers; store managers

In a national department store chain such as Neiman Marcus or Macy's, __________ supervise district managers, who in turn supervise __________.

6a. regional managers

In a national department store chain such as Saks Fifth Avenue or Macy's, __________ are responsible for tailoring the assortment of several categories of merchandise for specific stores in a geographic area.

5b. Chief Manufacturing Officer (CMO)

In the organization structure of a national retailer such as Home Depot or Macy's, which of the following positions or job titles is not likely to exist?

5c. Process Engineer

In the organization structure of a national retailer such as Macy's or Nordstrom, which of the following positions or job titles is not likely to exist?

5d. Production Manager

In the organization structure of a national retailer such as Macy's or Nordstrom, which of the following positions or job titles is not likely to exist?

5a. Senior Plant Manager

In the organization structure of a national retailer such as Meijer or Nordstrom, which of the following positions or job titles is not likely to exist?

9. Fair Labor Standards; 1938

The _________ Act of _____ set minimum wages, maximum hours, child labor standards, and overtime-pay provisions.

10. Occupational Safety and Health Administration (OSHA)

The _________ provides guidance to retailers on how to control crowds on Black Friday.

8. Privacy

The authors of your textbook state that human resource managers in retail firms need to be well acquainted with six categories of legal and regulatory issues. They are Equal employment opportunity Compensation Labor relations Employee safety and health Sexual harassment Employee __________

7. A buyer's boss is a divisional merchandise manager (DMM); divisional merchandise managers report to general merchandise managers (GMMs), who report to the executive vice president of merchandising.

Which of the following statements is true regarding a typical national retail chain, such as the one whose organization chart is presented in Exhibit 15-8?