Ch 15 Quiz

Which of the following is an attribute of good listeners?

They paraphrase or summarize what the speaker has said.

Which of the following is a good tip for being an effective writer?

Keep it simple; use short words, sentences, and phrases.

The telephone you use to speak to another person is an example of which part of the communication process?

medium

Which of the following communication styles do women NOT use as much as men?

talk over others

Barriers to Communication 1. Sender Barrier 2. Encoding Barrier 3. Medium Barrier 4. Decoding Barrier 5. Receiver Barrier 6. Feedback Barrier

1. no message gets sent 2. the message is not expressed correctly 3. the communication channel is blocked 4. the receipt doesn't understand the message 5. no message gets received 6. the recipient doesn't respond enough

Tips for Effective Listening

1. show respect 2. listen from the first sentence 3. be mindful 4. keep quiet 5. ask questions 6. paraphrase and summarize 7. remember what was said 8. involve your body

Practical Email Tips

Turn Off and Unsubscribe Set Aside Email Periods Treat all Email as Confidential Be Brief, Professional, and Proofread Remember What Belongs in Email

Basic Model of Communication

encoding transmission noise decoding feedback

Which type of communication is highest in media richness?

face-to-face

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message.

noise