Ch. 16 a

14) If your application letter and résumé fail to bring a response within a week or so after the position close date, A) call the highest-ranking employee at the company and complain that you are being mistreated. B) follow up by email or telephone. C) cross this particular job possibility off your list. D) send another copy of your application letter and résumé. E) assume that the employer has offered the job to someone else.

Answer: B Explanation: B) Following up after you send your application letter and résumé is a professional approach to showing initiative. If the job posting indicates not to call or identifies a close date, however, follow the directions of the company.

19) Your goal in the initial screening interview is to A) explain your greatest strengths in depth. B) distinguish yourself from other candidates. C) clinch the deal. D) provide as much detail as possible about positions you've held in the past. E) convince the interviewer that you need a decision right away.

Answer: B Explanation: B) In a screening interview, stay focused on a few key points about yourself and give brief and direct answers in the limited time that is available to you. A screening interview is a good opportunity to differentiate yourself from other applicants.

21) In the second stage of interviews, your best approach is to A) stick to brief yes and no answers to the interview questions. B) relate your training and experience to the organization's needs. C) inquire about salary and benefits. D) press for an immediate decision on whether or not to hire you. E) do all the above.

Answer: B Explanation: B) Make sure to maintain a focus on how you can bring value and offer skills that will benefit the company. Offer examples of how you have provided professional support in the past that relates to the needs of your potential employer and ask insightful questions that reflect the research you have done on the company and its industry.

33) When it comes to drug and alcohol testing, A) by law only government agencies can require it. B) a majority of companies require it of all applicants. C) only a few companies now require it. D) the Supreme Court has declared it unconstitutional. E) companies with fewer than 500 employees cannot legally perform them.

Answer: B Explanation: B) Many employers believe such testing is necessary to maintain workplace safety, ensure productivity, and protect companies from lawsuits, but others view it as an invasion of employee privacy. This testing is legal for any employer to conduct.

31) Online interviews A) never involve anything more than a simple set of structured questions. B) are utilized only in highly technical fields. C) involve only sophisticated job simulations. D) severely limit what interviewers can learn about the candidates they interview. E) are not very useful, since they never allow for nonverbal communication.

Answer: B Explanation: B) Online interviews are useful for companies that specialize in virtual workplace environments. They may be simple structured interviews, or they may involve something as complex as simulated workplace scenarios or virtual meetings.

16) Most employers interview an applicant ________ before deciding to make a job offer. A) once B) multiple times C) via email D) anonymously E) None of the above—most companies have dispensed with the interview process entirely.

Answer: B Explanation: B) The interview process for many companies can involve multiple stages, including a screening stage, a selection stage, and a final stage. These interviews can occur in multiple forms, from in-person interviews to telephone calls, Skype calls, or computer-based screening systems.

30) Preparing for a video interview is generally A) the same as preparing for a face-to-face interview. B) not necessary. C) similar to preparing for a face-to-face interview, but requires familiarizing yourself with the equipment and process. D) virtually impossible to do effectively. E) unnecessary, since you never know what the interviewers will ask.

Answer: C Explanation: C) A video interview is conducted much as an in-person interview is, but it involves the use of specific equipment and programs. For this reason, preparing for a video interview requires the additional step of becoming familiar with the usage and procedures of the necessary tools.

37) For most interviews, asking your own questions is A) necessary only if you are interviewing for a management position. B) risky and a bad idea unless you are certain the interview is going well. C) just as important as answering the employer's questions effectively. D) usually viewed as a sign of arrogance—after all, the employer is in charge. E) helpful only when you are interviewing for a job at a large organization.

Answer: C Explanation: C) An interview is still a two-way conversation, and the questions you ask can indicate your knowledge and research of the company. Asking questions also can help you verify that the position to which you are applying is a good fit for you. Preparing questions of your own is a helpful strategy for any interview.

46) If your interviewer asks you a potentially unlawful question, A) you are required by law to end the interview and report it to the Equal Employment Opportunity Commission. B) it is often a sign that the interview is going well. C) you have several options, including trying to answer "the question behind the question." D) you should ignore it unless it happens more than once. E) you should demand an immediate job offer and threaten to sue if you do not receive it.

Answer: C Explanation: C) Consider your options carefully if you receive a potentially unlawful question. If the "question behind the question" is an acceptable one, such as establishing your ties to the area, you may decide it is fine to answer. Such questions may present ethical problems with the company, however, which you should consider as well.

6) The best salutation for an application letter is A) "Dear Hiring Manager." B) "To Whom It May Concern." C) one that addresses a specific individual by name. D) "Dear Sir or Madam." E) one that is very informal, such as, "Hi."

Answer: C Explanation: C) If the name of an individual manager is available, address your letter to that person, rather than something generic or informal. Search online and ask people who may know to find the right name. If another applicant finds a name and you don't, you're at a disadvantage.

27) Questions such as, "What is one job-related achievement that best illustrates your work ethic?" are likely to be asked during a ________ interview. A) structured B) stress C) behavioral D) situational E) working

Answer: C Explanation: C) In a behavioral interview, you will be asked to reflect on your past performance to illustrate a skill or ability. In a situational interview, in contrast, you will be asked to respond to questions about hypothetical scenarios that may arise in the workplace for the position to which you are applying.

40) A recent survey of hiring professionals revealed that A) most employers understand that candidates may need to answer their mobile phones during the interview, and that doing so has no effect on the outcome. B) candidates who answer mobile phone calls during interviews are more likely to get the job because they are perceived as busy and important. C) answering mobile phone calls or texting in the middle of an interview is the most common mistake candidates make during their interviews. D) candidates who warn the interviewer ahead of time that they might have to answer a call during the interview have a better chance of getting the job than those who do not. E) none of the above

Answer: C Explanation: C) Make sure to turn your cell phone off before an interview, and do not check it or use it at any time. It is highly unlikely that you will receive a call that is important enough to interrupt your interview.

42) If you are a smoker and are going to a job interview, A) ask the interviewer politely if you can smoke. B) smoke only if the interviewer smokes. C) refrain from smoking before and during the interview. D) smoke just prior to the interview to calm yourself. E) call ahead and ask about whether or not smoking is allowed in the building.

Answer: C Explanation: C) Nonsmokers can still smell smoke on the clothing of interviewees, so try to minimize the amount of smoke to which you are exposed before you go to your interview. It is not customary to smoke on the premises or during the interview.

48) On your second or third visit to an organization, if you haven't been told by the end of an interview whether you got the job, you should A) not bring up the topic. B) say that you have another job offer (even if you really don't) and need to give the other company an answer by a specific date. C) ask tactfully when you can expect to learn of the decision. D) ask whether you did anything wrong during the interview. E) politely explain that you need to know right away whether or not they plan to hire you.

Answer: C Explanation: C) On the second or third visit to the organization, the interview may end with an employment offer. If no job offer is made, the interview team may not have reached a decision

15) After sending your application letter and résumé in response to a job posting that lists a close date, you should A) always call the employer prior to that date to see if your materials have been reviewed. B) email the employer on the morning of the close date to reiterate your interest in the job. C) avoid following up with the employer before that date. D) wait until the day after the close date and then call the employer to see where you stand. E) call the employer and do all you can to set up an interview prior to that date.

Answer: C Explanation: C) The close date is listed by the potential employer to indicate that material for applications under consideration will still be accepted until that time, meaning interviews may not be scheduled until after that date. Give the employer some time to finish evaluating applications before you contact them with a follow-up.

13) In the final paragraph of your application letter you should A) show the reader you mean business and demand an interview. B) say something philosophical. C) request an interview and provide contact information. D) cover your bases by saying something like, "If I've left anything important out, I'm sorry." E) thank the reader in advance for interviewing you and making a job offer.

Answer: C Explanation: C) The final lines of your application letter should motivate the potential employer to action. Don't be demanding or apologetic; simply include a polite request along with your contact information so that the reader can get in touch with you conveniently.

10) In the opening paragraph of an application letter, it is vital to A) demonstrate that you are desperate to find a job. B) let the employer know that you have other options. C) give the recipient a reason to keep reading. D) let the employer know that he or she can skip the rest and go straight to your résumé. E) make sure the employer understands that you need a response within 24 hours.

Answer: C Explanation: C) Try to anticipate your potential employer's needs, and make sure your application letter is not overtly focused on your own wants and needs. The opening paragraph of your application letter needs to clearly convey the reason you're writing and give the recipient a compelling reason to keep reading.

17) Employers use preliminary screening interviews to A) find out as much as possible about each job candidate. B) give employment tests. C) filter out applicants who are unqualified or otherwise not a good fit for the organization. D) offer jobs to the best candidates. E) help finalize their expectations for the job.

Answer: C Explanation: C) Try to use the screening process as an opportunity to differentiate yourself from other candidates in the limited amount of time you have available. Because this is typically the first stage of an interview process, a screening interview may involve just a few key points.

47) When a job interviewer indicates the interview is coming to a close, you should A) try to prolong the interview, since the more the interviewer interacts with you, the better impression you'll make. B) leave as quickly as possible. C) prepare to leave but (if possible) try to pin down what will happen next. D) ask how you did. E) explain that you really need a job offer before you depart.

Answer: C Explanation: C) When you get the signal that the interview is coming to a close, be sure to thank the interviewer for the opportunity and express your interest in the organization. Try to find out what the next step will be, if possible, but do not press the issue.

32) In general, employers are looking for two things: proof that a candidate can handle the responsibilities of the position and A) excellent references. B) high employment test scores. C) evidence that the person will fit in with the organization. D) long-term commitment to the organization. E) advice on how their company can meet the candidate's needs.

Answer: C Explanation: C) While many variables enter into a potential employer's hiring decisions, two major areas under consideration are the candidate's ability to handle the responsibilities of the job, and the candidate's ability to fit in well with the organization.

50) Within two days after an employment interview, you should A) have a friend call to see whether you got the job. B) write a follow-up letter (using the format for persuasive messages) and include another copy of your résumé. C) write a short note of thanks in which you sound positive but not overconfident. D) assume that you didn't get the job if you haven't heard anything. E) call the employer and say you have received some other job offers (even if you have not).

Answer: C Explanation: C) Write a thank-you message within two days of the interview, even if you don't think you will receive the offer. This is good etiquette, and it gives you the opportunity to emphasize why you are a good choice for the position. You can also respond to anything negative that may have arisen in the interview.

8) Because application letters are ________ messages, the AIDA approach is ideally suited for them. A) positive B) negative C) persuasive D) routine E) personal

Answer: C Explanation: C) You are trying to persuade the person reading your application to take you to the next step in the hiring process, so use the AIDA approach: get the reader's attention, build interest, increase desire, and motivate them to action.

1) The best approach for an application letter depends on A) how badly you want the job. B) whether or not your résumé is up to date. C) how long you have been on the job market. D) whether you are sending a solicited letter or an unsolicited letter. E) your personal preferences.

Answer: D Explanation: D) An unsolicited application letter is more challenging because you must identify the qualities the company would likely be looking for in the position you would like to get, so you need to tailor your approach accordingly. Either way, it is a good habit to include an application letter with every résumé you send out.

7) When it comes to length, an application letter should A) be at least two pages long, since it shows the prospective employer that you write well and are serious. B) be no more than a single paragraph. C) contain one paragraph for every 5 years of full-time employment. D) be short—no more than three paragraphs. E) be long enough to cover everything that appears on your résumé.

Answer: D Explanation: D) Because the purpose of an application letter is simply to move the conversation forward, toward an interview, keep it short and direct. It is an expansion of your résumé, not a complete replica of it. Three paragraphs is a good length to aim for.

9) Which of the following would be the best opening sentence for a solicited application letter? A) "I am clearly the best person for the job you've advertised." B) "I'm sure you get these letters all the time, but I hope you'll read mine carefully." C) "I want a job, and you've got one that I could do." D) "Based on your company's remarkable growth over the past three years, I can appreciate your need for highly qualified and experienced sales personnel." E) "Like many people, I have been searching for a job for a very long time."

Answer: D Explanation: D) Make sure your application letter is not highly focused on your own wants and needs in your job search. The opening paragraph of your application letter needs to clearly convey the reason you're writing and give the recipient a compelling reason to keep reading. Try to anticipate your potential employer's needs

26) Interviews in which job candidates are asked how they would respond to various hypothetical situations on the job are known as ________ interviews. A) stress B) structured C) screening D) situational E) scenario

Answer: D Explanation: D) Situational interviews involve responding to questions about possible scenarios that could arise in the workplace. It is helpful to research the company and the position to which you are applying so that you can prepare for this type of interview.

38) You are more likely to have a successful interview if you A) begin speaking immediately after the employer finishes asking the question, even if you haven't formed an answer in your mind yet. B) ask the interviewer to repeat each question before you begin answering. C) speak as quickly as possible throughout. D) pause for a moment to gather your thoughts before answering each question. E) do none of the above.

Answer: D Explanation: D) To avoid using filler words when you are speaking, train yourself to pause before answering questions so that you can collect your thoughts. Speaking slowly and clearly will also improve the quality of your answers.

35) Searching LinkedIn to learn about the managers you will meet with in an upcoming interview A) is unethical, since LinkedIn profiles are private. B) is acceptable as long as you never reveal that you have done it. C) requires that you ask their permission beforehand. D) can make it easier for you to build rapport with your interviewers. E) hinders your chances of success by making you seem desperate for employment.

Answer: D Explanation: D) Use the information you discover to give the interviewer an opportunity to talk about his or her own interests and experiences for a moment, which builds rapport and might reveal vital insights into the career path you are considering.

39) When choosing the clothing you will wear for an interview, the best policy is to A) pick something that will make you stand out from the crowd. B) wear only dark colors. C) dress as comfortably as possible. D) dress conservatively. E) dress in a way that expresses your individuality.

Answer: D Explanation: D) Your clothing and appearance can be powerful communicators. When dressing for interviews, always err on the conservative side, especially if you are not familiar with the dress standards at the company to which you are applying. Dress professionally and seriously, and you will be taken seriously.

28) In a working interview, A) the candidate meets with an interviewer as the interviewer performs normal duties. B) no questions are asked—the candidate simply shows up and begins working so that those involved with the hiring decision can evaluate him or her. C) interviewers avoid asking about anything other than work: hobbies and other personal matters are not addressed. D) the candidate "shadows" several employees, and is asked to explain which job seems best and why. E) the candidate actually performs a job-related activity during the interview.

Answer: E Explanation: E) A working interview simulates the actual conditions of the workplace for the position to which you are applying. A candidate may be asked to lead a brainstorming session, solve a business problem, engage in role playing, or make a presentation.

34) Employers use ________ tests to measure a variety of attributes involved in acquiring, processing, analyzing, using, and remembering information. A) integrity B) personality C) job skills D) mental capacity E) cognitive

Answer: E Explanation: E) Cognitive tests measure mental ability in a variety of areas. Some examples of these kinds of tests include ones that test capability in reading comprehension, mathematics, problem solving, and decision making.

49) When you discuss salary requirements with a prospective employer, you should A) let the interviewer raise the topic first. B) say that your requirements are negotiable or that you expect to receive a competitive compensation package. C) try to negotiate a higher salary if you are not satisfied with the offer and are in a good bargaining position. D) focus on the unique value you can bring to the job. E) do all of the above.

Answer: E Explanation: E) Let the interviewer bring up the subject of salary. Make sure to research salary ranges in your industry and region before you try to negotiate salary. You can also negotiate a benefits package to get more value out of your employment.

23) Interviews in which the interviewer adapts his or her line of questioning based on the answers you give and any questions you ask are known as ________ interviews. A) free-flowing B) creative C) screening D) unhindered E) open-ended

Answer: E Explanation: E) Open-ended interviews are guided by your answers to the interviewer's questions. In contrast, structured interviews involve a series of pre-determined questions that allow the interviewer to compare answers from multiple candidates.

12) In the Interest and Desire sections of a solicited application letter, discussing each requirement specified in the job ad A) will reduce your chances of getting an interview. B) is unnecessary as long as you refer to the ad in some specific way. C) is helpful as long as you clearly identify those that you do not meet. D) is harmful if the position requires creativity or innovation. E) helps demonstrate your understanding of the employer's needs.

Answer: E Explanation: E) Show that you have done your research, and that you possess specific skills that will address the needs that the potential employer currently has. Instead of focusing on needs you may not be able to address, emphasize other skills you have that will add value to the company.

20) The second stage of interviews (following screening) is the ________ stage. A) in-depth B) narrowing C) exploration D) elimination E) selection

Answer: E Explanation: E) The selection stage may involve more detailed and comprehensive interviews than the screening stage. During the selection stage, continue to show how your skills and attributes can help the company.

45) The employer should not ask you questions about A) your marital status. B) your ethnicity. C) your religion. D) the composition of your family. E) any of the above.

Answer: E Explanation: E) Topics about which a potential employer should not ask you include race, ethnicity, gender, age (at least if you're between 40 and 70), marital status, religion, national origin, or disability.

51) Unsolicited application letters are those sent in response to want ads for job openings.

Answer: FALSE

57) In the final paragraph of your application letter, you should forcefully demand an interview.

Answer: FALSE

61) A screening interview is usually used to gauge a job candidate's personality and personal qualities.

Answer: FALSE

64) In a behavioral interview, you are asked to describe how you would handle various hypothetical situations on the job.

Answer: FALSE

71) Most interviewers will make allowances for applicants to be a few minutes late for their appointment.

Answer: FALSE

72) Of the three stages of a job interview, the close is the most important.

Answer: FALSE

73) If you get off to a bad start in a job interview, you can usually turn things around with an impressive close.

Answer: FALSE

75) During the question-and-answer phase of an interview, try to keep your answers short; usually just a yes or no will do.

Answer: FALSE

77) If you are asked a potentially unlawful question during a job interview, you are legally obligated to refuse to answer.

Answer: FALSE

78) At the close of an interview, you should impress the interviewer with your assertiveness by pressing for an immediate decision.

Answer: FALSE

79) A job interviewer will expect you to raise the issue of salary.

Answer: FALSE

80) You've just finished a job interview that went badly. Since you know there's no chance of getting the job, you should not bother to send a thank-you message to the interviewer.

Answer: FALSE

52) An unsolicited job application letter should begin with a statement designed to get the reader's attention.

Answer: TRUE

53) The difference between solicited and unsolicited application letters is similar to the difference between solicited and unsolicited proposals.

Answer: TRUE

54) The opening paragraph of an application letter states the reason for writing and gives the recipient a reason to keep reading.

Answer: TRUE

55) An application letter should follow the AIDA format for persuasive messages.

Answer: TRUE

56) In the middle part of an application letter, you should spell out your "selling points" and other potential benefits to your employer.

Answer: TRUE

58) In application letters it is acceptable to mention that you will follow up with a phone call in a few days.

Answer: TRUE

59) Most employers interview an applicant multiple times before deciding whether to offer a person a job.

Answer: TRUE

60) Preliminary screening interviews are often conducted via telephone or Skype.

Answer: TRUE

62) One challenge in a screening interview is to keep your answers short while distinguishing yourself from other candidates.

Answer: TRUE

63) You should prepare for a video interview in much the same way you would prepare for an in-person interview.

Answer: TRUE

65) When applying for jobs, you should assume that every interested employer will conduct a general online search on you.

Answer: TRUE

66) Part of preparing for a job interview involves anticipating the questions that will be asked and rehearsing answers to each one.

Answer: TRUE

67) Staging mock interviews can help you identify undesirable nonverbal behaviors and speech mannerisms.

Answer: TRUE

68) Part of your preparation for job interviews is an evaluation of your vocal tone and speaking habits.

Answer: TRUE

69) The appropriate clothing for most job interviews is something conservative, such as a dark blue suit.

Answer: TRUE

70) It's a good idea to take extra copies of your résumé with you to an interview.

Answer: TRUE

74) Body language is particularly important during the warm-up phase of a job interview.

Answer: TRUE

76) It is potentially illegal for an interviewer to ask about your religious affiliation or marital status.

Answer: TRUE

2) Including an application letter with your résumé is A) always a good idea. B) no longer necessary since most employers are too busy to read them. C) necessary only if you submit the résumé by mail. D) statistically proven to reduce your chances of getting the job. E) unnecessary if you write a personal note at the top of the first page.

Answer: A Explanation: A) An application letter is almost always likely to increase your chances of gaining an interview. It is often like a writing test in disguise. Take as much care in composing them as you do with your résumé, because even one error can cause your application to be discarded.

24) In a(n) ________ interview, the candidate meets with several interviewers at once. A) panel B) group C) team D) collaborative E) inclusive

Answer: A Explanation: A) Because panel interviews involve multiple interviewers, try to make a connection with each of them as you answer their questions. In contrast, a group interview involves multiple job candidates being interviewed by a single interviewer.

3) Unsolicited application letters to prospective employers A) require more research than solicited letters. B) irritate the personnel office staff. C) are never read. D) almost never result in a job offer. E) are none of the above.

Answer: A Explanation: A) Because you are trying to anticipate the potential employer's needs without the guidance of a job posting or position description, composing an unsolicited application letter may require more time and effort than solicited letters. Nevertheless, it is a good practice to include an application letter with every résumé you send out.

43) Many interviewers begin making a decision about the applicant A) within the first 20 seconds of the interview. B) during the question-and-answer stage. C) during the final minutes of the interview. D) after the candidate has left. E) only after receiving a note of appreciation.

Answer: A Explanation: A) First impressions can be very important to your chances of being hired. This means the warm-up stage may be the most crucial part of the interview. Make sure to engage in small talk with the interviewer if he or she wants to engage you, because this can be just as important as the structured portion.

41) When going to a job interview A) take along samples of your work; recruiters are impressed by tangible evidence of job-related accomplishments. B) there is no need for you to bring copies of your résumé; you can assume the interviewer already has one. C) try not to be more than five or ten minutes late. D) it is important to say nothing to the receptionist until after the interview is complete. E) do all of the above.

Answer: A Explanation: A) Items to take to an interview include a small notebook, a pen, a list of the questions to ask, copies of your résumé, an outline of the organization, and any past correspondence about the position. Also good to take: a small calendar, a transcript of your college grades, a list of references, and a portfolio containing samples of your work, performance reviews, and certificates of achievement.

11) In the middle section of a job application letter, you should A) present your strongest selling points in terms of their potential benefit to the organization. B) give your entire work history, in case the employer doesn't read your résumé. C) mention any ways in which you do not meet the job qualifications but point out that you are willing to learn. D) state your minimum salary requirements, even if the employer has not requested them. E) do all of the above.

Answer: A Explanation: A) Keep the focus on the needs of your potential employer. Use the middle section of your application letter to expand on your opening and present a more complete picture of your strengths, making sure to tie them to the benefits you would offer to the company if hired

29) Which type of interview would be likely to include a question such as, "You seem wholly unqualified for this job, and your answers so far have been terrible. Why should we continue with this?" A) stress B) structured C) screening D) situational E) panel

Answer: A Explanation: A) Stress interviews are designed to test the applicant's ability to handle stress or unpleasant feedback. Strategies in this type of interview may include silence, criticism, interruptions, or hostile reactions from the interviewer.

18) During a screening interview, your best approach is to A) ask as many questions as possible. B) keep your answers short, providing a few key details to distinguish you from other candidates. C) expand on your answers as much as possible so that the interviewer knows you are at ease. D) keep as low a profile as you can; this is not the time to try to differentiate yourself from other candidates. E) ask for feedback on how you compare to other candidates.

Answer: B

22) If you are asked back for a final job interview, you should expect the interviewer to focus on A) your previous job experience. B) selling you on the advantages of joining the organization. C) your educational background. D) checking your references. E) concerns with whether or not you will truly be a good fit for the organization.

Answer: B

25) ________ interviews allow one or more interviewers to meet with several candidates simultaneously and to observe how the candidates interact with potential peers. A) Panel B) Group C) Team D) Collaborative E) Inclusive

Answer: B Explanation: B) A group interview involves multiple job candidates being interviewed by a single interviewer. These interviews are often designed to indicate how candidates interact with one another, because the candidates may be potential peers.

4) Compared to writing a solicited application letter, composing an unsolicited application letter is A) much easier. B) much more difficult. C) equally challenging. D) most effective when you use passive verbs entirely. E) most effective when you use only complex sentences.

Answer: B Explanation: B) Because you do not have the guidance of a job posting or position description when composing an unsolicited application letter, it can be more challenging to write than a solicited application letter. Do your research and try to anticipate the company's needs.

36) When responding to questions during a job interview, you should A) stick to neutral topics such as the weather. B) look for opportunities to frame your answers as brief stories rather than simple declarative answers. C) limit yourself to yes or no answers only. D) not be afraid to ask, "Could we move on?" if the employer asks a question you don't like. E) do none of the above.

Answer: B Explanation: B) Brief stories can be more memorable and effective than straightforward facts or unsupported statements. Make sure to stay on topic and answer the interviewer's questions as comprehensively as you can. Expand on simple yes and no statements to provide more information.

5) You'll impress prospective employers with your application letter if you A) use a gimmicky layout. B) show that you know something about the company and its marketplace. C) use a personal, "chummy" tone. D) state up front that no other applicants could possibly compare to you. E) do all of the above.

Answer: B Explanation: B) Do as much research on your prospective employer as possible. Show that you can take initiative in your job search and that you have a background in the field in which you desire to find employments. Your knowledge will do much more to recommend you than any unsupported statements you may make about yourself.

44) The longest phase of a job interview is usually A) the warm-up. B) the question-and-answer stage. C) the close. D) the interchange. E) none of the above; all are about the same length.

Answer: B Explanation: B) During the question-and-answer stage, the interviewer will likely ask about your qualifications, discuss some of the points mentioned in your résumé, and ask about how you have handled particular situations in the past or would handle them in the future. You'll also be asking questions of your own.