Ch 2 DSM
Highly trained specialists create computer programs that carry out a task. They work closely with other specialists who have expertise in the task and are able to describe the task in the terms that help those creating the computer programs. Which of the following information system department specialists are highly trained technical specialists who write the software instructions for computers? A. Programmers B. system analysis C. Chief information offers D. information systems managers
(A. Programmers)
Enterprise social networking tools create business value by connecting the members of an organization through profiles, updates, and notifications similar to Facebook features but tailored to internal corporate uses. The permission and privacy capabilities of an enterprise social networking tool allows managers to ________. A. determine who has access to information B. store content including documents, images, and videos C. archive conversations that preserve team knowledge D. see status updates and important announcements
A. determine who has access to information
Enterprise social networking tools create business value by connecting the members of an organization through profiles, updates, and notifications similar to Facebook features but tailored to internal corporate uses. The permission and privacy capabilities of an enterprise social networking tool allows managers to ________. 1. determine who has access to information 2. see status updates and important announcements 3. archive conversations that preserve team knowledge 4. store content including documents, images, and videos
A. determine who has access to information
What type of system is used by senior management to help make decisions such as nonroutine decisions requiring judgment, evaluation, and insight? A. Customer relations management software (CRMS) B. Executive support system (ESS) C. Supply chain management system (SCMS) D. Sales management system (SMS) E. Knowledge management system (KMS)
B. Executive support system (ESS)
Highly trained specialists create computer programs that carry out a task. They work closely with other specialists who have expertise in the task and are able to describe the task in the terms that help those creating the computer programs. __________ are the principal liaisons between the information systems groups and the rest of the organization. A. Chief information offers B. Information systems managers C. Programmers D. systems analysts
D. systems analysts
When Julie describes calculating the average number of cookies sold in February, she is describing an example of obtaining _____ from _____. A. wisdom; data B. knowledge; information C. a subset; a superset D. data; information E. information; data
E. information; data
Today, technologies are transforming firms' relationships with customers, employees, suppliers, and logistic partners into digital relationships using networks and the Internet. __________ refers to the use of digital technology and the Internet to execute the major business processes in the enterprise. 1. Electronic business 2. Electronic commerce 3. Digital dashboard 4. Electronic government
1. electronic business
There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole. Which of the four major enterprise applications automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services? 1. supply chain management system 2. enterprise systems 3. Customer relationship management 4. Knowledge management systems
1. supply chain management systems
There are now suites of software products providing multifunction platforms for collaboration and social business among teams of employees who work together from many different locations. Which of the following statements is true of telepresence technology? A. Telepresence technologies are a type of Website that makes it easy for users to contribute and edit text content and graphics without any knowledge of Web page development or programming techniques. B. An integrated audio and visual environment which allows a person to give the appearance of being present at a location other than the person's true physical location is called telepresence technology. C. Telepresence technology creates business value by connecting the members of an organization through profiles, updates, and notifications, similar to Facebook features, but tailored to internal corporate uses. D. Telepresence technologies are online file-sharing services that allow users to upload files to secure online storage sites from which the files can be shared with others.
B. An integrated audio and visual environment which allows a person to give the appearance of being present at a location other than the person's true physical location is called telepresence technology.
Based on the information in this video, which of the following describes high quality data? A. It is correct, current, and concise. B. It is correct, current, and compact. C. It is clear, compact, and current. D. It is correct, current, and complete. E. It is clear, compact, and complete.
D. It is correct, current, and complete.
As Julie explains to Trey, she needs information obtained from high quality data to help her make good decisions. Which of the following four documents would not be a good source of information for Julie? A. A sales analysis report that itemizes Internet sales by cookie type B. A monthly purchase report that summarizes ingredient purchases C. A weekly sales projection spreadsheet that provides estimates of future demand D. An inventory master report that lists product ingredients and unit prices E. A social media report that shows the total number of "likes" for each cookie.
E. A social media report that shows the total number of "likes" for each cookie.
Which answer best describes what the information systems department is responsible for maintaining? A. The information systems department is not responsible for maintenance. B. The information systems department is responsible for maintaining the databases that comprise the firm's IT data infrastructure. C. The information systems department is responsible for maintaining the data storage and networks that comprise the firm's IT infrastructure. D. The information systems department is responsible for maintaining the software of the firm's IT infrastructure. E. The information systems department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure.
E. The information systems department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm's IT infrastructure.
Some information systems combine TPS and MIS with external sources, such as current stock prices, so that "super-user" managers and business analysts can use sophisticated analytics and models to analyze data. Systems that support management decisions that are unique and rapidly changing using advanced analytical methods are called __________. 1. executive support systems (ESS) 2. decision-support systems (DSS) 3. management information systems (MIS) 4. transaction processing systems (TPS)
2. decision-support systems (DSS)
A business firm has systems to support different groups or levels of management. These systems include transaction processing systems and business analytics. __________ is a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions. A. Business intelligence B. Management information systems C.Decision-support systems D. Executive support systems
A. Business intelligence
There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole. Which of the following major enterprise applications are used to integrate business processes in manufacturing and production, finance and accounting, sales and marketing, and human resources into a single software system? A. Enterprise systems B. Knowledge management systems C. Supply chain management systems D. Customer relationship management systems
A. Enterprise systems
In this video dramatization, Julie and Trey discuss the need to document any changes they make to a cookie recipe. If they change the recipe for red velvet cookies and don't change the list of ingredients they use for the procurement of inputs, this is an example of failure of data to be _____. A. clear B. complete C. current D. concise E. concurrent
C. current
Typically, corporations are put together both through normal "organic" growth and through acquisition of smaller firms. Over a period of time, corporations end up with a collection of systems, most of them older, and face the challenge of getting them all to "talk" with one another and work together as one corporate system. Which of the following best describes enterprise applications?
A. Enterprise applications are systems that span functional areas and focus on executing business processes across the business firm, and include all levels of management.
Which of the following statements about information systems and business processes is correct? A. Information systems may make it possible to completely change a business process. Your answer is correct. B. Information systems have no relation to the business process. C. Information systems have caused many processes in business to be performed manually. D. Information systems are used solely as a reporting tool for sales and marketing. E. Information systems create and complete all business processes.
A. Information systems may make it possible to completely change a business process.
Systems that focus on delivering information to support management decision making are termed ________? A. business intelligence systems B. general ledger (GL) systems C. forecasting systems D. transaction processing systems (TPS) E. point of sale (POS) systems
A. business intelligence systems
Highly trained specialists create computer programs that carry out a task. They work closely with other specialists who have expertise in the task and are able to describe the task in the terms that help those creating the computer programs. Which of the following information system department specialists are highly trained technical specialists who write the software instructions for computers? A. Programmers B. System analysts C. Chief information offers D. Information systems managers
A. programmers
E-business includes activities for the internal management of the firm and for coordination with suppliers and other business partners. It also includes electronic commerce, or e-commerce. An electronic business refers to __________. A. the use of digital technology and the Internet to execute the major business processes in the enterprise B. graphs and charts of key performance indicators for managing a company displayed on a single screen C. the application of the Internet and networking technologies to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government D. the buying and selling of goods and services over the Internet
A.the use of digital technology and the Internet to execute the major business processes in the enterprise
In many companies, the IS department consists of people with diverse skills. Some are specialists in hardware or software, some are specialists creating or adapting information systems for different business functions, and still others are responsible for managing the entire group. Which of the following information systems department manager is responsible for insuring that the company complies with existing data privacy laws? A. Chief security officer (CSO) B. Chief privacy officer (CPO) C. Chief knowledge officer (CKO) D. Chief data officer (CDO)
B. Chief privacy officer (CPO)
Today, the people and culture in an organization determine the success of an information system. Which of the following is a representative of a department outside of the information systems group for whom applications are developed? A. systems analyst B. End user C. Programmer D. Chief knowledge officer
B. End User
Social business is the use of internal and external social networking platforms to engage employees, customers, and suppliers, and it can enhance collaborative work. Collaboration and social business enhance innovation, productivity, quality, and customer service. Which of the following best describes social business? A. Social business is working with others to achieve shared and explicit goals. B. Social business is the use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers, and suppliers to enhance collaborative work. C. Social business refers to information systems that track all the ways in which a company interacts with its customers and analyze these interactions to optimize revenue, profitability, customer satisfaction, and customer retention. D. Social business refers to formal groups whose members collaborate to achieve specific goals.
B. Social business is the use of social networking platforms, including Facebook, Twitter, and internal corporate social tools, to engage employees, customers, and suppliers to enhance collaborative work.
Which statement contains business processes associated with the correct functional area? A. The business processes of hiring employees, selling the product, and evaluating employees' job performance are in the functional area of human resources. B. The business processes of paying creditors, creating financial statements, and managing cash accounts are in the functional area of finance and accounting. Your answer is correct. C. The business processes of assembling the product, checking for quality, and selling the product are in the functional area of manufacturing and production. D. The business processes of paying creditors, creating financial statements, and producing bills of materials are in the functional area of finance and accounting. E. The business processes of assembling the product, checking the quality, and identifying the customer are in the functional area of manufacturing and marketing.
B. The business processes of paying creditors, creating financial statements, and managing cash accounts are in the functional area of finance and accounting.
Businesses need special systems to support teamwork. For example, one of your teammates may live in Tokyo and have expertise on a topic about which you know nothing. You may work with your colleagues in publishing a company blog. If you're in a law firm, you may work with accountants in an accounting firm in servicing the needs of a client with tax problems. Which of the following best describes collaboration? A. Collaboration refers to the use of digital technology and the Internet to execute the major business processes in the enterprise. B. Collaboration is the use of social networking platforms to engage employees, customers, and suppliers. C. Collaboration is working with others to achieve shared and explicit goals. D. Collaboration has a specific mission to which someone in the business assigned teams.
C. Collaboration is working with others to achieve shared and explicit goals.
Enterprise social networking tools create business value by connecting the members of an organization through profiles, updates, and notifications similar to Facebook features but tailored to internal corporate uses. The ________ capability of an enterprise social network tool allows a firm to make sure that some of the information shared stays within the right circles. A. feeds and notifications B. content sharing C. permissions and privacy D. groups and team workspaces
C. permissions and privacy
We've seen that businesses need information systems to operate today and that they use many different kinds of systems. Many firms have people dedicated managing these resources. Currently, there are about 4.5 million information system managers and employees in the United States, with an estimated growth rate of 13 percent through 2026, expanding the number of new jobs by more than 550,000. Which department is responsible for maintaining the hardware, software, data storage, and networks that comprise a firm's IT infrastructure? A. The human resources department B. The maintenance department C. The information systems department D. The accounting department
C. the information systems department
Operational managers need systems that keep track of the elementary activities of the organization, such as sales, receipts, cash deposits, payroll, credit decisions, and the flow of materials in a factory. Systems serving operational management, such as payroll or order processing, that track the flow of the daily routine transactions necessary to conduct business are called __________. A. executive support systems (ESS) B. management information systems (MIS) C. transaction processing systems (TPS) D. decision-support systems (DSS)
C. transaction processing systems (TPS)
Who is responsible for educating and training users and information systems specialists about security, keeping management aware of security threats and breakdowns, and maintaining the tools and policies chosen to implement security? A. Chief information officer (CIO) B. Local law enforcement agency (LLEA) C. Chief executive officer (CEO) D. Chief security officer (CSO) E. Chief data officer (CDO)
D. Chief security officer (CSO)
Executive support systems address non-routine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution. Which of the following best defines executive support systems (ESS)? A. Executive support systems are systems serving operational management, such as payroll or order processing, that track the flow of the daily routine transactions necessary to conduct business. B. Executive support systems produce reports serving middle management by condensing information from transaction processing systems, and these are not highly analytical. C. Executive support systems support management decisions that are unique and rapidly changing using advanced analytical methods. D. Executive support systems are information systems at the organization's strategic level designed to address unstructured decision making through advanced graphics and communications.
D. Executive support systems are information systems at the organization's strategic level designed to address unstructured decision making through advanced graphics and communications.
Many businesses are able to electronically check a client's credit and generate an invoice. How does this example illustrate the way information systems affect business processes? A. Information systems eliminate delays in decision making. B. Information systems replace sequential steps with tasks that can be performed simultaneously. C. Information systems make it possible for many more people to access and share information. D. Information systems automate many steps in business processes that were formerly performed manually.
D. Information systems automate many steps in business processes that were formerly performed manually.
Firms have business information systems that focus on delivering information to support management decision making. Which of the following best describes business intelligence? A. It addresses non-routine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution. B. It focuses on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance. C. It designates a specific category of information systems service middle management with reports on organization performance that is used to monitor and control the business and predict future performance. D. It is a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions.
D. It is a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisions.
There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole. Which of the following best describes supply chain management systems? A. Supply chain management systems are private corporate networks based on Internet technology that assemble information from disparate systems. B. Supply chain management systems support the creation, capture, storage, and dissemination of firm expertise and knowledge. C. Supply chain management systems track all the ways in which a company interacts with its customers and analyze these interactions to optimize revenue, profitability, customer satisfaction, and customer retention. D. Supply chain management systems automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services.
D. Supply chain management systems automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services.
Information systems automate many business steps that were formerly performed manually, such as checking a client's credit or generating an invoice and shipping order. Today, technology can actually change the flow of information, making it possible for many more people to access and share information, replacing sequential steps with tasks that can be performed simultaneously, and eliminating delays in decision making. Today information systems support a wide range of structured, often chained, activities or tasks conducted by people or equipment to produce a specific service or product for a particular user, consumer, and to accomplish an organizational goal. A logically related set of activities that defines how specific business tasks are performed and represents a unique way in which an organization coordinates work, information, and knowledge is called a(n) __________. A. Enterprise process B. Business model C. business strategy D. business process
D. business process
Enterprise social networking tools create business value by connecting the members of an organization through profiles, updates, and notifications similar to Facebook features but tailored to internal corporate uses. The ________ capability of an enterprise social network tool allows a firm to make sure that some of the information shared stays within the right circles. A. content sharing B. feeds and notifications C. groups and team workspaces D. permissions and privacy
D. permissions and privacy
As Julie explains to Trey, she needs sales data in order to plan future cookie production. Based on her explanation, data is defined as _____. A. unbiased information B. anecdotal information C. interpreted facts D. recorded facts or figures E. processed information
D. recorded facts or figures
A collaborative, team-oriented culture won't produce benefits without information systems in place to enable collaboration and social business. The technology tools that support collaboration depend on whether collaboration is synchronous or asynchronous and on the nature of how individuals contributions are managed and stored. A wiki page, allows users to ________. A. build graphical representations of themselves B. communicate with multiple participants simultaneously C. send each other messages in real time D. share corporate knowledge and insights
D. share corporate knowledge and insights
There are four major enterprise applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole. Which of the four major enterprise applications automate the flow of information between a firm and its suppliers in order to optimize the planning, sourcing, manufacturing, and delivery of products and services? A. customer relationship management B. knowledge management systems C. enterprise systems D. supply chain management systems
D. supply chain management systems
How do enterprise social networking tools create business value? A. By monitoring employees and prospective employees' social media presence B. By connecting the customers of an organization through profiles, updates, and notifications on Facebook and Instagram C. By monitoring vendors and competitors' social media presence D. By limiting the amount of time employees can use social media while at work E. By connecting the members of an organization through profiles, updates, and notifications, similar to Facebook features, but tailored to internal corporate uses
E. By connecting the members of an organization through profiles, updates, and notifications, similar to Facebook features, but tailored to internal corporate uses
Select the answer that lists all of the business benefits of collaboration and social business. A. Productivity, quality, customer service, and financial performance B. Productivity, quality, innovation, customer retention, and financial performance C. Productivity, quantity, innovation, customer service, and financial performance D. Productivity, quality, innovation, and financial performance E. Productivity, quality, innovation, customer service, and financial performance
E. Productivity, quality, innovation, customer service, and financial performance
