CH 2 MGT-3013 SMARTBOOK

What percentage of businesses had implemented strategies for sustainable development in 2017?

60%

By adopting the systems viewpoint, you can visualize your organization as which of the following? (Choose every correct answer.)

A part of the larger environment A collection of subsystems

Which individuals helped pioneer administrative management theory? (Choose every correct answer.)

Charles Clinton Spaulding Henri Fayol Max Weber

What are primary concerns of shared value and sustainable development? (Choose every correct answer.)

Environmental effects Social impacts Global equilibrium

What are Taylor's principles of scientific management? (Choose every correct answer.)

Evaluate a task by scientifically studying each part of it. Carefully select workers with the right abilities for the task.

The _____ studies are credited with drawing attention to the importance of the social nature of workers and the need for good human relations in fostering employee productivity.

Hawthorne

Scientific management is the study of work methods to improve the productivity of

Individual workers

Which of the following statements are true about the classical perspective of management? (Choose every correct answer.) Multiple select question. It emphasized finding ways to manage work more efficiently. It focused on employee job satisfaction and engagement. It had two branches - scientific and administrative. It assumed that people were rational.

It emphasized finding ways to manage work more efficiently. It had two branches - scientific and administrative. It assumed that people were rational.

Which statement regarding a closed system is accurate?

It has little interaction with its environment.

What are issues with the classical viewpoint? (Choose every correct answer.)

It is overly mechanistic. It views humans as cogs in a machine. It fails to account for the importance of human needs.

What are the contemporary approaches to management? (Choose every correct answer.)

Learning organizations Shared value and sustainable development High-performance practices

The classical viewpoint of management emphasizes ways to

Manage work more effectively

What is the major contribution of McGregor's Theory X and Theory Y to management?

Managers should understand how their beliefs affect their behavior.

Identify the two theorists who contributed the most to the human relations movement.

McGregor Maslow

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly

Mechanistic

According to the systems viewpoint, what are three types of inputs?

Money Equipment People

Charles Clinton Spaulding, one of the pioneering theorists of administrative management, proposed eight _____ of management based in part on his childhood experiences working at his father's fields.

Necessities

Operations management does which of the following? (Choose every correct answer.)

Plays an important role in managing the supply chain Assists managers with decisions regarding how to achieve the highest quality goods and services Governs managers' decisions about how to increase productivity and efficiency

What four disciplines are included in the behavioral science approach to management?

Psychology Sociology Anthropology Economics

Frank and Lillian Gilbreth's personal life helped them develop ideas about improving efficiency because they

Raised 12 children

The management approach of _____ was one of the first to recognize that enriching the lives of organizational and community family was just as important as a company making a profit?

Spaulding

Administrative management is concerned with managing

The total organization

What technique did Frank and Lillian Gilbreth use to expand on Taylor's motion studies?

They filmed workers to isolate parts of a job.

Within the systems viewpoint, what four things are considered parts of a system? (Choose every correct answer.)

Transformational processes Feedback Outputs Inputs

A supervisor who considers employees to be irresponsible and resistant to change would be characterized as a Theory _______ manager.

X

If you believe your employees are capable of taking on responsibility with sufficient self-direction and self-control, you are a Theory ___ manager.

Y

Theory X and Theory Y focus on managers'

attitudes

McGregor developed Theory X and Theory Y based on the realization that managers should

be aware of their attitudes toward employees

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

Theory X and Theory Y underscore the idea that manager behaviors are impacted by their

beliefs

A characteristic of a(n) _____ system is that it receives very little feedback from outside sources.

closed

_____ approaches to management include learning organizations, high-performance work practices, and sustainable development.

contemporary

Which management viewpoint asks the question, "What method is the best to use under these particular circumstances?"

contingency

Renata is using the systems perspective to analyze her company. Which of the following should be included in her input analysis?

equipment

_________ management encourages managers to make facts and logic the foundation of their approach to decision-making.

evidence-based

In terms of the systems viewpoint, _______ is information about the reaction of the environment to the outputs that affects the inputs.

feedback

Tyrone is reviewing customer response forms and learns that while some people like the company's new outerwear designs, the majority of customers do not. Which part of a system is Tyrone using to get his information?

feedback

Maslow and McGregor focused on the study of ______ as it relates to increasing worker productivity.

human relations

Theory Y managers view workers as which of the following? (Choose every correct answer.)

imaginative and creative self-directed accepting of responsibility

A system is a set of _____ parts that operate together to achieve a common purpose.

interrelated

A learning organization: (Choose every correct answer.)

is able to modify its behavior to reflect new knowledge actively creates, acquires, and transfers knowledge within itself

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____. Multiple choice question. more automated jobs labor shortages diminishing inventory levels high inflation rates

labor shortages

Theory X managers view workers as

lacking ambition

A _______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.

learning

Systems that have continual interaction with their environment are known as _____ systems.

open

_____ management focuses on managing the production and delivery of an organization's products or services more effectively.

operations

The four parts of a system include all of the following EXCEPT

quality

Evidence-based management focuses on bringing _____ to the decision process.

rationality

The Hawthorne studies are credited with drawing attention to the importance of people as

social beings

Organizations that prioritize creating shared value are not only concerned with their shareholders but also with their _____.

stakeholders

Based on a systems viewpoint, the health science, finance, and journalism departments of a university are examples of

subsystems

The various parts that make up a complete system are commonly known as

subsystems

Shared value and _____________ development consider environmental and social effects of business as well as profit.

sustainable

An open system fosters the idea that two or more forces combined create an effect that is greater than the sum of their individual effects. This is known as _____.

synergy

A set of interrelated parts that operate together to achieve a common purpose is called a(n) _____.

system

The ______ viewpoint regards the organization as arrangements of interrelated parts that operate together to achieve a common purpose.

systems

The behavioral management viewpoint emphasized

the importance of understanding human behavior and motivating employees to achieve

True or false: Frederick Taylor is associated with the scientific management approach to management.

true