Ch. 20
A furniture manufacturer in Durham, North Carolina, has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do. Which of the following statements describing research results about such programs is FALSE? a. Unions support programs because they give the worker more voice in operations
A
Manufacturing
A form of business that combines and transforms resource inputs into tangible outcomes
fixed position layout
A physical configuration of facilities arranged around a single work area; used for the manufacture of large and complex products such as airplanes
process layout
A physical configuration of facilities arranged around the process; used in facilities that create or process a variety of products
product layout
A physical configuration of facilities arranged around the product; used when large quantities of a single product are needed
cellular layouts
A physical configuration of facilities used when families of products can follow similar flow paths
ISO 9000:2000
A set of quality standards created by the International Organization for Standardization and revised in 2000
Statistical Quality Control
A set of specific statistical techniques that can be used to monitor quality; includes acceptance sampling and in-process sampling
ISO 14000
A set of standards for environmental performance
computer assisted manufacturing
A technology that relies on computers to design or manufacture products
just in time method (JIT)
An inventory system that has necessary materials arriving as soon as they are needed (just in time) so that the production process is not interrupted
service organization
An organization that transforms resources into an intangible output and creates time or place utility for its customers
robot
Any artificial device that is able to perform functions ordinarily thought to be appropriate for human beings
purchasing management
Buying materials and resources needed to produce products and services
According to the text, the major problem associated with total factor productivity is that a. the data are to hard to obtain b. it does not tell the manager what to do to a correct problem c. all ingredients must be expressed in the same terms
C
A Forever 21 retail store creates value and provides place and time utility by bringing together the customer and products made by others. T or F
F
product service mix
How many and what kinds of products or services (or both) to offer
inventory control
Managing the organization's raw materials, work in process, finished goods, and products in transit
Malcom Baldrige Award
Named after a former secretary of commerce, this prestigious award is given annually to firms that achieve major quality improvements
A Six Sigma defect rate is six standard deviations above the mean rate. T or F
T
A triathlon uses a product layout. T or F
T
U.S. businesses have regained their competitive positions in many different manufacturing industries. T or F
T
Value-Added Analysis
The comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers
layout
The physical configuration of facilities, the arrangement of equipment within facilities, or both
facilities
The physical locations where products or services are created, stored, and distributed
Benchmarking
The process of learning how other firms do things in an exceptionally high-quality manner
cycle time
The time needed by the organization to accomplish activities such as developing, making, and distributing products or services
Operations Management
The total set of managerial activities used by an organization to transform resource inputs into products, services, or both
Total Quality Management (TQM)
a strategic commitment by top management to change its whole approach to business in order to make quality a guiding factor in everything it does
productivity
an economic measure of efficiency that summarize what is produced relative to resources used to produce it
A product layout MOST likely would be found in organizations a. protecting custom made products b. using large batch (mass production) technology c. using continuous flow (process) technology
b
Which type of layout would you expect to find in the manufacturing plant that makes Clif bars energy bars? a. functional b. process c. product d. specialized e. fixed position
c
A ____ organization is one that transforms resources into an intangible output and creates time or place utility for its customers. a. retailing b. manufacturing c. distribution d. not for profit e. service
e
A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours. This is a measure of ____ productivity. a. differential b. unit c. labor d. company e. individual
e
outsourcing
subcontracting of services and operations to an outside vendor
capacity
the amount of space that can be filled; ability or skill; office or role
location
the physical positioning or geographic site of facilities
automation
the process of designing work so that it can be completely or almost completely performed by machines
Supply Chain Management
the process of managing operations control, resource and inventory acquisition and purchasing, and thus improving overall efficiency and effectiveness
technology
the set of processes and systems used by organizations to convert resources into product or services
quality
the totality of features and characteristics of a product or service that bears on its ability to satisfy stated or implied needs
