CH 22

Resistance is often a reaction to the methods of instituting change rather than to change itself. a). True b). False

a). True

Increased error rates, disruptions, and sabotage are examples of which of the following? a). aggression b). avoidance c). projection d). payback

a). aggression

What is often the most significant problem a company encounters in designing, developing, and implementing a system? a). the human element b). technology c). legal challenges d). planning for the new system

a). the human element

Which of the following is the planning technique that identifies implementation activities and their relations, construct a network of arrows and nodes, and then determines the critical path through the network? a). Gantt chart b). PERT diagram c). physical model d). data flow diagram

b). PERT diagram

Which of the following is the long-range planning document that specifies what the system will consist of, how it will develop, who will develop it, how needed resources will be acquired, and its overall vision? a). steering committee agenda b). master plan c). systems development life cycle d). project development plan

b). master plan

Determining whether the organization has access to people who can design , implement, and operate the proposed system is referred to as which of the following? a). technical feasibility b). operational feasibility c). legal feasibility d). scheduling feasibility e). economic feasibility

b). operational feasibility

Which of the following is the correct order of the steps in systems analysis? a). initial investigation, determination of information needs and system requirements, system survey, feasibility study b). determination of information needs and system requirements, system survey, feasibility study, initial investigation c). systems survey, initial investigation, determination of information needs and system requirements, feasibility study d). initial investigation, system survey, feasibility study, determination of information needs and system requirements

d). initial investigation, system survey, feasibility study, determination of information needs and system requirements

The purchasing department is designing a new AIS. Who is best able to determine departmental information requirements? a). steering committee b). controller c). top management d). purchasing department

d). purchasing department

Which of the following is NOT one of the tangible or intangible benefits a company might obtain from a new system? a). cost savings b). improves customer service and productivity c). improved decision making d) improved data processing e). All are benefits of a new system.

e). All are benefits of a new system.

Which of the following is not a reason why companies make changes to their AIS? a. gain in competitive advantage b. increase productivity c. keep up with business growth d. downsize company operations e. all of the above are reasons why companies change an AIS

e. all of the above are reasons why companies change an AIS